Common use of VIP CUSTOMER AND RETAIL CUSTOMER RETURNS Clause in Contracts

VIP CUSTOMER AND RETAIL CUSTOMER RETURNS. VIP Customers and Retail Customers may return product for refund or exchange pursuant to Section 7.2 above. VIP Customers return products directly to the Company. Customers return products directly to the Company or to the Market Partner through whom the product(s) were purchased. If a VIP Customer or a Retail Customer returns the product(s) directly to the Company, the Market Partner should assist the VIP Customer or Retail Customer to insure that the following procedures are followed: a) The VIP or Retail Customer must first obtain a Return Authorization Number by calling Customer/ Market Partner Services. This Return Authorization Number must be written on each carton returned. b) If an exchange is requested, a completed order form with the exchange products must be included with the return c) Proper shipping cartons and packing materials are to be used in packaging the products being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to MONAT shipping pre-paid. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the VIP or Retail Customer who returned the product. If retuned product is not received by the Company’s Distribution Center, it is the responsibility of the VIP or Retail Customer to trace the shipment.

VIP CUSTOMER AND RETAIL CUSTOMER RETURNS. VIP Customers and Retail Customers may return product for refund or exchange pursuant to Section 7.2 above. VIP Customers return products directly to the Company. Customers return products directly to the Company or to the Market Partner through whom the product(s) were purchased. If a VIP Customer or a Retail Customer returns the product(s) directly to the Company, the Market Partner should assist the VIP Customer or Retail Customer to insure that the following procedures are followed: a) The VIP or Retail Customer must first obtain a Return Authorization Number by calling Customer/ Customer/Market Partner Services. This Return Authorization Number must be written on each carton returned. b) If an exchange is requested, a completed order form with the exchange products must be included with the return c) Proper shipping cartons and packing materials are to be used in packaging the products being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped to MONAT shipping pre-paid. MONAT does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the VIP or Retail Customer who returned the product. If retuned product is not received by the Company’s Distribution Center, it is the responsibility of the VIP or Retail Customer to trace the shipment.