Common use of Warranties; Service Level Agreement Clause in Contracts

Warranties; Service Level Agreement. Each party represents and warrants to the other that this Agreement constitutes a valid and binding agreement enforceable against such party in accordance with its terms. Subject to the terms and conditions herein, OneLogin guarantees 99.9% availability of the OneLogin Services. Availability is based directly on OneLogin’s published statistics, available at xxxxx://xxx.xxxxxxxx.xxx/why-onelogin/trust. Downtime does not include unavailability due to Force Majeure (as defined in Section 8.5 below) or due to planned OneLogin downtime with at least 48 hours prior notice to Subscriber. If OneLogin fails to meet the 99.9% availability stated herein, as Subscriber’s sole and exclusive remedy, Subscriber will receive the following credit: for every 15 minutes of downtime, Subscriber will receive a credit equal to 5% of Subscriber’s annual fee for the affected OneLogin Services, divided by 12. However, Subscriber’s maximum, total credit in any calendar month shall not exceed 100% of the fees for the affected OneLogin Services paid by Subscriber and attributable to that month. To receive a credit, Subscriber will need to request the credit in writing via email and provide documented proof of the downtime in the form of traceroute reports within thirty (30) days of the downtime.

Warranties; Service Level Agreement. Each party represents and warrants to the other that this Agreement constitutes a valid and binding agreement enforceable against such party in accordance with its terms. Subject to the terms and conditions herein, OneLogin guarantees 99.9% availability of the OneLogin Services. Availability is based directly on OneLogin’s published statistics, available at xxxxx://xxx.xxxxxxxx.xxx/why-onelogin/trustxxxxx://xxx.xxxxxxxx.xxx/why‐onelogin/trust. Downtime does not include unavailability due to Force Majeure (as defined in Section 8.5 below) or due to planned OneLogin downtime with at least 48 hours prior notice to Subscriber. If OneLogin fails to meet the 99.9% availability stated herein, as Subscriber’s sole and exclusive remedy, Subscriber will receive the following credit: for every 15 minutes of downtime, Subscriber will receive a credit equal to 5% of Subscriber’s annual fee for the affected OneLogin Services, divided by 12. However, Subscriber’s maximum, total credit in any calendar month shall not exceed 100% of the fees for the affected OneLogin Services paid by Subscriber and attributable to that month. To receive a credit, Subscriber will need to request the credit in writing via email and provide documented proof of the downtime in the form of traceroute reports within thirty (30) days of the downtime.

Warranties; Service Level Agreement. Each party represents and warrants to the other that this Agreement constitutes a valid and binding agreement enforceable against such party in accordance with its terms. Subject to the terms and conditions herein, OneLogin O neLogin guarantees 99.9% availability of the OneLogin Services. Availability is based directly on OneLogin’s published statistics, available at xxxxx://xxx.xxxxxxxx.xxx/why-onelogin/trust. Downtime does not include unavailability due to Force Majeure (as defined in Section 8.5 below) or due to planned OneLogin downtime with at least 48 hours prior notice to Subscriber. If OneLogin fails to meet the 99.9% availability stated herein, as Subscriber’s sole and exclusive remedy, Subscriber will receive the following credit: for every 15 minutes of downtime, Subscriber will receive a credit equal to 5% of Subscriber’s annual fee for the affected OneLogin Services, divided by 12. However, Subscriber’s maximum, total credit in any calendar month shall not exceed 100% of the fees for the affected OneLogin Services paid by Subscriber and attributable to that month. To receive a credit, Subscriber will need to request the credit in writing via email and provide documented proof of the downtime in the form of traceroute reports within thirty (30) days of the downtime.

Warranties; Service Level Agreement. Each party represents and warrants to the other that this Agreement constitutes a valid and binding agreement enforceable against such party in accordance with its terms. Subject to the terms and conditions herein, OneLogin guarantees 99.9% availability of the OneLogin Services. Availability is based directly on OneLogin’s published statistics, available at xxxxx://xxx.xxxxxxxx.xxx/why-onelogin/trust[https://xxx.xxxxxxxx.xxx/why-onelogin/trust](/why-onelogin/trust). Downtime does not include unavailability due to Force Majeure (as defined in Section 8.5 below) or due to planned OneLogin downtime with at least 48 hours prior notice to Subscriber. If OneLogin fails to meet the 99.9% availability stated herein, as Subscriber’s sole and exclusive remedy, Subscriber will receive the following credit: for every 15 minutes of downtime, Subscriber will receive a credit equal to 5% of Subscriber’s annual fee for the affected OneLogin Services, divided by 12. However, Subscriber’s maximum, total credit in any calendar month shall not exceed 100% of the fees for the affected OneLogin Services paid by Subscriber and attributable to that month. To receive a credit, Subscriber will need to request the credit in writing via email and provide documented proof of the downtime in the form of traceroute reports within thirty (30) days of the downtime.