Common use of Warranty Assistance Clause in Contracts

Warranty Assistance. a. Buyer shall immediately notify WG if any Products supplied to Buyer prove to be defective in quality or Agreement within the Supplier’s warranty period (the “Claim”). Upon receipt of notification of such Claim from Buyer, WG shall notify Buyer whether, as a matter of Supplier policy, the Claim must be handled directly with the Supplier or indirectly through WG. In the event the Claim must be handled directly between Buyer and Supplier, WG shall provide contact information to enable Buyer to contact Supplier. In the event the Claim will be handled by WG, then WG shall provide Buyer with a return material authorization (“RMA”) for Buyer to return the Products to WG, and Buyer shall return such Products to WG in accordance with these Agreements and WG’s then current RMA policy (which shall be made available to Buyer upon request). No Products may be returned to WG without a valid RMA number displayed on the Products packaging. Any Products returned without a valid RMA number displayed on the Products packaging will be refused or returned. WG shall not be obligated to ship replacement Products to Buyer until WG is in receipt of the original Products being returned.