Common use of Warranty Returns Clause in Contracts

Warranty Returns. To request a return materials authorization (RMA) under the warranty provided above, please file a support ticket through the applicable Customer Dashboard and specify “Return Materials Authorization (RMA) required” on such support ticket. If your RMA request is approved, we will email you an RMA number. You will be responsible for shipping the defective unit back to us. We will troubleshoot and attempt to fix the defective unit. If the defective unit can be fixed, we will fix it and send you the repaired unit. If we cannot fix the defective unit, we will send you a replacement unit. The standard warranty covers parts only and does not cover labor nor on-site support.

Warranty Returns. To request a return materials authorization (RMA) under the warranty provided above, please file a support ticket through the applicable Customer Dashboard and specify “Return Materials Authorization (RMA) required” on such support ticket. If your RMA request is approved, we will email you an ticket RMA number. You will be responsible for shipping the defective unit back to us. We will troubleshoot and attempt to fix the defective unit. If the defective unit can be fixed, we will fix it and send you the repaired unit. If we cannot fix the defective unit, we will send you a replacement unit. The standard warranty covers parts only and does not cover labor nor on-site support.