We are responsive to customers’ requests for explanations. If we deny an application for our services or end a customer’s relationship with us, if requested and to the extent permitted by applicable laws, we provide an explanation. We state the reasons for the action taken and the Information upon which the decision was based, unless the issue involves potential criminal activity.
Appears in 67 contracts
Samples: Cardmember Agreement, Cardmember Agreement, Cardmember Agreement
