What To Do If You Find A Mistake. On Your Statement: If you think there is an error on your statement, write to us at: Card Services, XX Xxx 000000, Xxxxxxxx, XX 00000-0000. In your letter, give us the following information: Your name and account number; the dollar amount of the suspected error; a description of the problem. If you think there is an error on your xxxx, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at least 3 business days before the payment is scheduled if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless you believe your card has been lost or stolen, we are not required to investigate any potential errors and you may have to pay the amount in question. When we receive your letter, we must do two things: Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx is correct. While we investigate whether or not there has been an error: We cannot try to collect the amount in question, or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx is wrong, you must write to us within ten days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxx. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx is correct.
Appears in 4 contracts
Samples: Cardholder Agreement, Cardholder Agreement, Cardholder Agreement
What To Do If You Find A Mistake. On Your Statement: Statement If you think there is an error on your statement, write to us at: Card ServicesUnited States Senate Federal Credit Union National Capitol Station P.O. Box 77920 Washington, XX Xxx 000000, Xxxxxxxx, XX 00000DC 20013-0000. 8920 In your letter, give us the following information: • Account information: Your name and account number; the . • Dollar amount: The dollar amount of the suspected error; a description . • Description of the problem. : If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : • Within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at statement. • At least 3 business days before the an automated payment is scheduled scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writingwriting [or electronically]. You may call us, but unless if you believe your card has been lost or stolen, do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx is bill was correct. While we investigate whether or not there has been an error: • We cannot try to collect the amount in question, or report you as delinquent on that amount. • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. • While you do not have to pay the amount in question, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx is wrong, you must write to us within ten days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxx. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx is correct.our
Appears in 3 contracts
Samples: www.ussfcu.org, cdn.firstbranchcms.com, www.ussfcu.org
What To Do If You Find A Mistake. On Your Statement: Statement If you think there is an error on your statement, write to us at: Card ServicesUnited States Senate Federal Credit Union National Capitol Station P.O. Box 77920 Washington, XX Xxx 000000, Xxxxxxxx, XX 00000DC 20013-0000. 8920 In your letter, give us the following information: Account information: Your name and account number; the . Dollar amount: The dollar amount of the suspected error; a description . Description of the problem. : If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : Within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at statement. At least 3 business days before the an automated payment is scheduled scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writingwriting [or electronically]. You may call us, but unless if you believe your card has been lost or stolen, do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx is bill was correct. While we investigate whether or not there has been an error: We cannot try to collect the amount in question, or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx bill is correct.
Appears in 2 contracts
Samples: cdn.firstbranchcms.com, www.ussfcu.org
What To Do If You Find A Mistake. On Your Statement: If you think there is an error on your statement, write to us at: Card Services, XX Xxx 000000, Xxxxxxxx, XX 00000-0000. In your letter, give us the following information: Your name and account number; the dollar amount of the suspected error; a description of the problem. If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at least 3 business days before the payment is scheduled if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless you believe your card has been lost or stolen, we are not required to investigate any potential errors and you may have to pay the amount in question. When we receive your letter, we must do two things: Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx bill is correct. While we investigate whether or not there has been an error: We cannot try to collect the amount in question, or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx bill is correct.
Appears in 1 contract
Samples: Cardholder Agreement
What To Do If You Find A Mistake. On Your Statement: Statement If you think there is an error on your statement, write to us at: Card ServicesAccount Services Dispute Resolution P.O. Box 105374 Atlanta, XX Xxx 000000, Xxxxxxxx, XX 00000GA 30348-0000. 5374 In your letter, give us the following information: * Account information: Your name and account number; the . * Dollar amount: The dollar amount of the suspected error; a description . * Description of the problem. : If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : * Within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at statement. * At least 3 business days before the an automated payment is scheduled scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless if you believe your card has been lost or stolen, do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx bill is correct. While we investigate whether or not there has been an error: * We cannot try to collect the amount in question, or report you as delinquent on that amount. * The charge in question may remain on your statement, and we may continue to charge you interest on that amount. * While you do not have to pay the amount in question, you are responsible for the remainder of your balance. * We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: * If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. * If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx bill is correct.. 263-501 44289.3 ./For use in: AL, AK, CA, CO, DE, DC, GA, ID, IL, IN, IA, LA, ME, MN, MT, NM, NY, NC, PA, TX, VA, WA Page 1 of 8 REV. 5/18/11
Appears in 1 contract
Samples: Credit Agreement
What To Do If You Find A Mistake. On Your Statement: If you think there is an error on your statement, statement write to us at: Card ServicesMasterCard PO Box 60097 City of Industry, XX Xxx 000000, Xxxxxxxx, XX 00000-0000CA 91716- 0097. In your letter, give us the following information: Your name and account number; , the dollar amount of the suspected error; error and a description of the problem. If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : Within 60 days after the error appeared on your statement statement, and (2) if you have enrolled in automatic payment, at least 3 business days before the an automated payment is scheduled if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless if you believe your card has been lost or stolendo, we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter. When we receive your letter, we must do two things: Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx bill is correct. While we investigate whether or not there has been an error: We cannot try to collect the amount in question, question or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: If we made a mistake: You , you will not have to pay the amount in question or any interest or other fees related to that amount. If we do not believe there was a mistake: You , you will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you oweown. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 50.00 of the amount you question even if your xxxx bill is correct.
Appears in 1 contract
Samples: tcu37.com
What To Do If You Find A Mistake. On Your Statement: . If you think there is an error on your statement, write to us at: Card Servicesat the address shown on your bill after the phrase, XX Xxx 000000, Xxxxxxxx, XX 00000-0000. “Send Inquiries To.” In your letter, give us the following information: • Account information: Your name and account number; the . • Dollar amount: The dollar amount of the suspected error; a description . • Description of the problem. : If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : • Within 60 days after the error appeared on your statement and statement. • At least three (23) if you have enrolled in automatic payment, at least 3 business days before the an automated payment is scheduled scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless if you believe your card has been lost or stolendo, we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter. When we receive your letter, we must do two things: (1) Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. (2) Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx bill is correct. While we investigate whether or not there has been an error: • We cannot try to collect the amount in question, or report you as delinquent on that amount. • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. • While you do not have to pay the amount in question, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: (1) If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. (2) If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx bill is correct.
Appears in 1 contract
Samples: Credit Union Card Agreement
What To Do If You Find A Mistake. On Your Statement: Statement If you think there is an error on your statement, write to us at: Card ServicesCustomer Service P.O. Box 84032 Columbus, XX Xxx 000000, Xxxxxxxx, XX 00000GA 31908-0000. 4032 In your letter, give us the following information: * Account information: Your name and account number; the . * Dollar amount: The dollar amount of the suspected error; a description . * Description of the problem. : If you think there is an error on your xxxxbill, describe what you believe is wrong and why you believe it is a mistake. You must contact us; (1) within : * Within 60 days after the error appeared on your statement and (2) if you have enrolled in automatic payment, at statement. * At least 3 business days before the an automated payment is scheduled scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but unless if you believe your card has been lost or stolen, do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the xxxx bill is correct. While we investigate whether or not there has been an error: * We cannot try to collect the amount in question, or report you as delinquent on that amount. * The charge in question may remain on your statement, and we may continue to charge you interest on that amount. * While you do not have to pay the amount in question, you are responsible for the remainder of your balance. * We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: * If we made a the mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. * If we do not believe there was a mistake: You will have to pay the amount in question, along with the applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your xxxx bill is wrong, you must write to us within ten 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your xxxxbill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your xxxx bill is correct. Your Rights If You Are Dissatisfied With Your Credit Card Purchases If you are dissatisfied with the goods or services that you have purchased with your credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify. 3. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing at: IBERIABANK P.O. Box 84032 Columbus, GA 31908-4032. While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. REWARDS PROGRAMS: Your card may be associated with a bonus points or similar rewards program. Your participation in such a rewards program is subject to the particular rewards program’s terms and conditions (the “Program Rules”). Your use of the card associated with the rewards program is your consent to be bound by the Program Rules. The Program Rules may, from time to time, be modified or amended, including but not limited to discontinuing particular rewards or discontinuing the rewards program itself. The latest edition of Program Rules will typically be provided with the associated card or otherwise made available to you, for example, by visiting a particular internet address. We will provide a copy of such Program Rules upon request. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE CONDITION, QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY GOODS OR SERVICES PURCHASED WITH BONUS POINTS, AND WE WILL HAVE NO LIABILITY FOR ANY DEFECTS IN SUCH GOODS OR SERVICES OR FOR ANY DAMAGES RESULTING FROM THEIR USE. ARBITRATION: THIS ARBITRATION PROVISION LIMITS OUR RIGHT TO LITIGATE CLAIMS IN COURT AND YOUR RIGHT TO A JURY TRIAL. YOU SHOULD READ THIS PROVISION CAREFULLY. Any claim, dispute, or controversy (a “Dispute”) between you and us including without limitation those related to this Agreement, your Account, goods or services purchased in whole or part by use of your Account or those relating to the validity, enforceability or scope of this arbitration provision shall be resolved, upon the election of you or us, by binding arbitration pursuant to this arbitration provision and the Commercial Arbitration Rules and Procedures of the American Arbitration Association (AAA). This arbitration provision also applies to any Dispute between you and any of our employees, our affiliate companies and any of their employees. This arbitration provision is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. S1-16. The arbitrator shall apply applicable substantive law consistent with the Federal Arbitration Act and applicable statutes of limitations and shall honor all claims of privilege recognized by law. This arbitration provision is fully binding in the event a class action is filed in which you would be a class representative or member. You and we agree that arbitrations pursuant to this arbitration provision which involve you and us and/or us and any other person cannot be consolidated. You and we further agree that there shall be no class action arbitration pursuant to this arbitration provision. This arbitration provision shall survive the inactivation or termination of the Agreement or your Account. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining provisions are severable and enforceable to the fullest extent permitted by law. This arbitration provision supersedes any prior arbitration provision that there may be between you and us. To Start Arbitration: Either you or we can start arbitration any time a Dispute arises between you and us. To start arbitration, you or we must contact the AAA at: American Arbitration Association 0000 Xxxxxx Xxx Xxxx, Xxxxx 000 Xxxxxxxx, XX 00000-0000 For more information about the arbitration process or to obtain a copy of the Commercial Arbitration Rules and Procedures, contact the AAA at 0-000-000-0000 or log onto their website at xxxx://xxx.xxx.xxx.
Appears in 1 contract
Samples: files.consumerfinance.gov