What To Do. If You Find a Mistake on Your Statement
What To Do. If You Find a Mistake on Your Statement If you think there is an error on your statement, write to us at: First National Bank of Omaha P.O. Box 3696 Omaha, NE 68103-0696 In your letter, give us the following information: • Account information: Your name and account number. • Dollar amount: The dollar amount of the suspected error. • Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake. You must contact us: • Within 60 days after we send you the first statement on which the error or problem appeared. • At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain to you why we believe the bill is correct. While we investigate whether or not there has been an error: • We cannot try to collect the amount in question, or report you as delinquent on that amount. • The charge in question may remain on your statement, and we may continue to charge you interest on that amount. • While you do not have to pay the amount in question, you are responsible for the remainder of your balance. • We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: • If we made a mistake: You will not have to pay the amount in question or any interest or other fees related to that amount. • If we do not believe there was a mistake: You will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name...
What To Do. If You Find a Mistake on Your Statement If you think there is an error on your statement, contact us in writing at the address below. You may also contact us through the mobile app or on the web at xxx.xxxxx.xxx. Harvard University Employees Credit Union Customer Service, PO BOX 31112 Tampa, FL 33631-3112 In your communication, provide the following information: Account information: Your name and account number Dollar amount: The dollar amount of the suspected error Description of problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
What To Do. If You Find a Mistake on Your Statement: What Will Happen After We Receive Your Letter or Call:
What To Do. If You Find a Mistake on Your Statement If you think there is an error on your statement, write to us at: In your letter, give us the following information:
What To Do. If You Find A Mistake On Your Statement If you think there is an error on your statement, write to us at: Comenity Bank, XX Xxx 000000, Xxxxxxxx, Xxxx 00000-0000 In your letter, give us the following information: • Account information: Your name and account number. • Dollar amount: The dollar amount of the suspected error. • Description of problem: If you think there is an error on your xxxx, describe what you believe is wrong and why you believe it is a mistake. You must contact us: • Within 60 days after the error appeared on your statement. • At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. What Will Happen After We Receive Your Letter When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error.
What To Do. If You Find a Mistake on Your Statement. If you think there is an error on your statement, write to us at: TCM Bank, N.A., Customer Service, X.X. Xxx 00000, Xxxxx, XX 00000-0000.
What To Do. If You Find A Mistake On Your Statement. • Account information: Your name and account number.
What To Do. If You Find A Mistake On Your Statement. If you think there is an error on your statement, write to us at First Commonwealth Bank, Attn: Card Services, P.O. Box 400, Indiana, PA 15701. You may also contact us by emailing xxxxxx@xxxxxxxxx.xxx. In your letter, give us the following information: • Account information: Your name and account number.
What To Do. If at any time you wish to make a complaint about any aspect of the service you have received from MMT please contact our office by telephone 00000 000 000 or 0800 103 2631, or by email at xxxxxxxxxx@xxxxxxx.xx.xx or by appointment, or in writing for the attention of the Complaints Department: Complaints Manager, Unit D Ribban Court, 00 Xxxxxx Xxxx, Xxxxxxxxxx, XX0 0XX A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website at xxx.xxxxxxx.xx.xx or upon request by contacting our office. If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from claims management companies. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows: xxx.xxxxxxxxxxxxxx.xxx.xx/xxx Call 0000 000 0000 between 8.30am to 5.30pm Mon – Fri Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines. If you are calling from overseas please call +00 000 000 0000 NGT Lite users: 00000 0000 000 0000 Minicom text phone user: 00000 0000 000 0333 Email xxx@xxxxxxxxxxxxxx.xxx.xx Or in writing at: Legal Ombudsman, XX Xxx 0000, Xxxxxxxxxxxxx, XX0 0XX Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our Service & Fee Agreement terms and having researched other methods of making a claim yourself such as the Financial Ombudsman Service and you are happy to engage our services. Please keep this copy for your records. If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, and you choose to accept our service, please be advised that any transfer of business will relate to any and all matters If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631.
