Common use of Within Southern DHB External to Southern DHB Clause in Contracts

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients and whanau ▪ Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all of the Medical Staff within the Women’s health service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for role

Within Southern DHB External to Southern DHB. ▪ All Directors of Allied Health, Scientific & Technical • Patients, families and Whanau • AHST Professional Leaders (PLs) • Unions • Allied Health Professional Development Facilitator • Tertiary training institutions (Polytechnic and Universities) • AHST Staff • Relevant Allied Health Professional Associations and Registration bodies • Operational Managers • Other service Provider (DHBs, NGOs, PHOs) • Administration Staff Education and Qualifications (or equivalent level of learning) • Hold registration as per legislative requirements relevant to your profession • Evidence of ongoing personal educational development e.g. undertaking further tertiary level education Leadership Qualities • Drive for results – initiate and build beneficial change; facilitate positive outcomes by supporting ideas of others; use own initiative for achieving future gains; and take action to achieve desired results • Shape the future – maintain the bigger picture and endpoint view; critically analyse situations and determine solutions; use judgement and analysis to define actions for desired results • Show character – model SDHB values expected of others; build relationships – build and demonstrate strong trust; work openly and honestly; create a positive approach to all situations; develop and maintain key relationships and partnerships • Empower others – nurture and support the growth of others; inspire others to bring their best; get others on board and motivate them Experience, knowledge and Skills • Broad understanding of profession specific practice areas • Experience of working with other professions • Facilitation of workforce competencies for scopes of practice • Commitment to the ideals of research, evaluation methods and evidence-based best practice and procedures • A sound knowledge of IT systems and applications • Formal qualification or education in relevant field • Skills in facilitation of groups • Programme planning, development and evaluation • Familiarity with government, health sector priorities. • Personal Qualities • Outstanding interpersonal and communication skills. • Ability to network, develop key relationships and partnership • Innovative, proactive, enthusiastic, and flexible • Ability to problem solve • Demonstrable peer credibility and respect Clinical Practice • Coordinate the skill mix, work force planning and practice requirements • Facilitate a supportive process for staff with identified clinical/professional competency deficits in partnership with DAHs and appropriate line manager • In conjunction with the Directors of Allied Health, Scientific and Technical, facilitate the development of clinical leadership using local expert clinicians with special interests • Support clinical staff to optimise interprofessional models of practice in Women’s order to promote effective, person-centred care Professional Competencies • Maintain own professional registration requirements as directed by the legislation relevant to the incumbent's profession • You participate in performance management related tasks • You facilitate staff involvement in interprofessional ways of working relating to improve health outcomes • You recommend local experts with special interests for AHST representative roles • You provide evidence of team participation in developing and Children’s accomplishing common goals • You provide evidence of collaborative practice and team education to promote person-centred care and improve health ▪ General Practices outcomes • You maintain your professional registration • You have an up-to-date professional development plan Leadership • Maintains a shared vision which is future focused, challenges the status quo and builds commitment of others to support the change journey • Be realistic and ensure effective action is taken to achieve desired results, despite any constraints • Identify and take action that will test and expand areas for future gains within a supportive environment • Builds a positive climate and relationships of support and encouragement which allows others to achieve their potential • Consistently demonstrates strong positive personal values of integrity, honesty and ethics and behaviours they expect of others • Promote evidence-based best practice for improvement initiatives • Be positive and proactive in primary relation to organisational developments, inspiring and supporting others to improve services • Promote best practice and support research • Work collaboratively with all members of the health ▪ Managers across care team to enhance patient care delivery • Promote cost effective clinical practice Recruitment • Advise on minimum clinical requirements for vacant positions • Oversee and advise where necessary on recruitment • Determine that all credentialling requirements are met prior to appointments • Advise on salary scale placement • Ensures there is always clarity of destination – a shared vision • Initiates and produces beneficial change • Takes decisive action that will lead to the organisation ▪ Patients greatest gain • Uses networks and whanau ▪ feedback to understand the climate, culture, constraints, and politics of a situation, and uses this to move forward constructively • Understands boundaries of comfort zones, and consistently takes action to test and expand these • Provide evidence of supporting staff, using a variety of formal and informal methods • Maintain district, regional and national links • You participate in recruitment related tasks External Liaison • Maintain strong links with the relevant tertiary training institutions, consistent with the Southern District Health Board Staff ▪ Visitors ▪ Administrators across Board’s commitment to professional development and responsibilities for teaching and education • Oversee student placements and completion of relevant documentation orientations (where applicable) • Ensure documentation related to student placements is completed (e.g. unpaid staff status, MRSA clearance, safety checking requirements, identification badges issued and returned) (where applicable) Practice Standards / Career Development • Oversee the district ▪ Other stakeholders The position implementation of Booking Administrator competencies for Women’s and Children’s Health Outpatients encompasses practice as per the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all requirements of the Medical Staff within the Women’s health service relevant registration body and of legislative requirements • You complete appropriate paperwork and submit this in a timely manner • You adhere to organise AHST Credentialing Framework • You produce evidence of overseeing credentialling processes using AHST SharePoint site for Appraisals Credentialling. • Ensure processes are in place to implement and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation monitor professional standards of all staff • Ensure there is a process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover place for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain have an appraisal, professional development plan and clinical supervision • Facilitate the provision of high quality education and support for staff • Collaboratively facilitate remedial performance improvement processes where performance or competency issues are identified • Advise on career progression • You produce Profession-specific education work plans developed in partnership with the AHST Professional Development Facilitator where appropriate • You provide evidence of other processes documented as appropriate • You provide evidence of advising and consulting on profession specific career pathways • You maintain a detailed desk file for rolerecord of career progression

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s Mental Health, Addictions, and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients Intellectual Disability Directorate Senior Leadership Team Patients, families and whanau ▪ Service Managers Unions Allied Health Manager HWNZ Allied Health Professional Leaders Relevant AHS&T Professional Associations and Registration bodies Allied Health Unit Manager Other district health boards Clinical Nurse Coordinators Community Members Needs Assessors Tertiary training institutions (Polytechnics and Universities) Allied Health Staff Community Members Nursing staff PHO Medical staff GPs Administration staff Southern DHB wide staff Education and Qualifications (or equivalent level of learning)  Be a registered AHS&T professional with strong clinical leadership skill and a current practicing certificate (as appropriate)  Relevant post-graduate qualification Knowledge and Skills:  Excellent group facilitation skills and history of a collaborative team approach.  Advanced communication techniques such as conflict resolution, diffusion and mediation skills.  Innovative and flexible with positive and problem solving approach in all situations.  Has proven clinical credibility in own AHS&T specialty.  Is a critical consumer of research and embraces evidence-based practice when carrying out any task/function.  Knowledge of and demonstrates use of adult teaching and learning principles. Personal Qualities  High level of interpersonal and communication skills  Manage own time adopting a disciplined approach to establishing and following identified role-related priorities  Have a high degree of flexibility, enthusiasm and energy  Demonstrated ability to successfully manage conflict and demands of the position  Demonstrated initiative and self-motivation  Perform other duties relevant to the position as required Allied Health Scientific and Technical Operational Leadership To provide leadership and day to day management.  Act as an effective role model by demonstrating high levels of clinical competence, in keeping with Southern Way principles  Oversee the assessment, planning, implementation and evaluation of clinical practice within the speciality  Advocate on behalf of client/family/colleagues as appropriate and in a culturally safe manner  Participate in clinical and education planning processes at a service level  Contribute to the process of performance review and management including the preparation and implementation of annual appraisals for all staff alongside the Allied Health Manager  Promote an Inter-disciplinary and inter-professional approach to care  Evidence staff will have current Professional Development Plan – target to be agreed with Service Manager  Staff engagement in active education and professional development  Evidence of effective strategies and methods to engage the workforce  Performance appraisals of workforce will be completed as per organisational requirements Clinical Practice To coordinate the skill mix, work force planning and practice requirements  Promote innovative and creative clinical practice and ensure it is validated with best practice and support research utilisation.  Role model clinical practice excellence  Assess and effectively delegate activities taking into consideration individuals knowledge and skill level and monitor progress  Work collaboratively with all members of the health care team to ensure staff receive high quality education input and support  Promote cost-effective clinical practice  Identify deficits in clinical and professional competencies of individuals and in partnership with Professional Leaders take appropriate action to support achievements of the same and raise appropriately to Service Manager  Promotes a collaborative model of care, teamwork, handover practices, and rapid rounding strategies to enhance patient delivery  Facilitation / involvement of multidisciplinary meetings affecting patient care.  Meets relevant MOH targets for e.g. smoking cessation, ED 6 Hour  Meets relevant Key Performance Indicators for clinical area for e.g. length of stay, waiting list times  Identifies performance related issues of workforce to Service Manager and relevant Professional Leader  Adherence to Southern DHB Performance Excellence and Quality Improvement Strategy  Work collaboratively with Occupational Health, Quality and Risk and Infection Control to maintain organisational standards  Review and implement systems to ensure that processes to establish monitor and review the service specific standards of practice and indicators of clinical  Meets as agreed with Service Manager to monitor quality / risk  Deliver on agreed quality projects alongside Service Manager practice are established and maintained  Demonstrate an understanding of risk, identifying emerging risks and ensuring risk mitigation action plans are developed and followed through  Demonstrate a sound understanding of the Southern District Health Board Staff ▪ Visitors ▪ Administrators across quality management framework and the district ▪ Other stakeholders The position Southern District health Board’s Performance and Quality Improvement Strategy contributing to and leading quality initiatives  Participate in workforce and development planning  Ensure that patient allocation and model of Booking Administrator care is based on appropriate skill mix  Encourages development of staff in partnership with identified Professional Leaders, encouraging staff to work up to their scope and providing succession planning  Work to identify current and future staffing resource requirements and develop strategies to address  Safe staffing skill mix, meets the needs of the service  Elevate to Service Manager resource requirements with strategies considered  Ensure daily Time and Attendance is updated  Maintains own Professional requirements for Women’s an annual practising certificate (as appropriate) as directed by the HPCA and ChildrenSWRB Acts  Current Professional development Plan in place  Develop logical and complete plans to resolve issues  Manage own time adopting a disciplined approach to establishing and following priorities of work  Exhibit self confidence  Relationships are developed and maintained with own peer group for robust peer review and support  Southern District Health Board is committed to achieving the highest level of health and safety for its staff. All employees are expected to take initiative and identify, report and resolve issues that may cause harm to themselves or others in the organisation. As an employee of the Southern District Health Board, the health and safety of clients and colleagues, as well as your own, are your responsibility. You are expected to work safely at all times, and to actively participate in health and safety programs in your area. It is expected that you will report all accidents or potential hazards to your manager.  You understand and consistently meet your obligations under Southern DHB’s Health Outpatients encompasses and Safety policy/procedures.  You actively encourage and challenge your peers to work in a safe manner.  Effort is made to strive for best practice in Health and Safety at all times.  All staff on annual leave plans for the following major functions or key result areasyear, with strategies to reduce high annual leave balances  Sick leave monitored and high usage identified  Health and safety monitored through occupational health with early identification of potential hazards The principles of Te Tiriti o Waitangi, as articulated by the courts and the Waitangi Tribunal will guide the Southern DHB response to Māori health improvement and equity. These contemporary principles include: ▪ Provide high quality administrative support  Tino rangatiratanga: Providing for Māori self- determination and mana motuhake in the design, delivery and monitoring of health and disability services.  Equity: Being committed to achieving equitable health  You will be able to demonstrate an understanding of Te Tiriti o Waitangi, Māori Indigenous rights and current issues in relation to health and health equity ie: Whakamaua: Māori Health Action Plan 2020-2025.  You will contribute to responding to the Women’s/children’s health Outpatient service, ensuring efficient DHBs Te Tiriti o Waitangi commitment to deliver effective and effective service delivery ▪ Demonstrates excellent customer service skills, by listening equitable healthcare with Māori patients and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all of the Medical Staff within the Women’s health service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roletheir whānau.

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s and Children’s health ▪ General Practices in primary health ▪ Internal • Southern DHB staff • Managers across at all levels of the organisation ▪ • Allied Health clinical staff • SDHB Paediatric Services External • Patients and whanau ▪ Southern District Health Board Staff ▪ whānau • Visitors ▪ Administrators across • Stakeholders • NGOs The expertise required for a person to be fully competent in the district ▪ Other stakeholders The position role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of Booking Administrator for Women’s learning) • Minimum level 2 NCEA Experience • At least 4 years clerical administration experience • Evidence of good literacy and Children’s Health Outpatients encompasses numeracy skills Knowledge and Skills • High standard of interpersonal communication skills, including written and verbal • Knowledge of office systems and procedures • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email) • Ability to understand and follow written or verbal instructions • Sets high standards of performance • Good understanding of computer systems including iPM Personal Qualities • Ability to work well in a team and xxxxxx good interpersonal relationship. • Willing to support and assist other staff as required • Respect the following major functions or key result areas: ▪ privacy of individuals when dealing with personal information • Demonstrated ability to be flexible and cope with fluctuating work demands • Maintains a high standard of personal presentation Service support • Provide high quality administrative support to the Women’s/children’s health Outpatient serviceAllied Health Unit, ensuring efficient and effective service delivery ▪ Demonstrates • Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the Manager • Provide timely and accurate confidential administrative support to enable the efficient functioning of the service • Set up and maintain effective electronic and paper filing systems and procedures relevant to the service, enabling quick access to information • Identify potential improvements to systems and processes to ensure the continuous improvement of administrative duties • Demonstrate attention to detail and accuracy • All duties performed to a high standard • Prompt response to requests • Enquires are handled efficiently, promptly and appropriately • Efficient transactional processing • Adherence to work practice in line with organisational and finance policies • Accurate high quality documentation produced in a timely manner. • Incoming phone calls and visitors are given exceptional customer service • Prioritise work to ensure efficient service delivery • Recognise that everyone is entitled to consideration and respectful care without prejudice. • Demonstrate a willingness to adapt to changing needs of the service • Evaluates situations and identifies existing or potential problems and opportunities • Demonstrate excellent customer service skills, by listening and interact interacting with courteous stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols ▪ • To provide an efficient referral loading service for the speciality • All elective Service Performance Indicators referrals are managed as per Allied Health Unit procedures • Includes data entry for Outpatients or as directed • Decline referral notification sent to GPs as per process in a timely manner • Computerise details and description of referrals into the patient management system • Referral information is managed accurately and in a timely manner • Data entry is accurate Waiting lists • All triaged referrals are updated in iPM with priority and authorisation fields completed • Enter required information into waiting list and print letter to patient and referral source • File referral in appropriate folder for easy accessibility at time of booking appointment • Accurate booking and scheduling for Allied Health Outpatient appointments • Good understanding of iPM systems for outpatient clinic management • All patients receive appointments within grading times with no patient to wait longer than MOH guidelines • MOH immigration data is accurate and attended to • Appointments are made verbally at a mutually agreed time and date • Entry of clinical activity statistics into iPM • Good understanding of iPM systems • Clinic reception duties are completed in a friendly, professional ad timely manner • As part of rostered schedule all reception duties are completed so patients are check in in real-time • All patient details are confirmed. Any changes entered in the patient management system and new labels printed (ESPIensure these go into the patient file) are adhered • Follow up appointments come from various sources including after clinic, post xxxx discharge etc. • Appointments to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all of the Medical Staff be made within the Women’s health service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau time frame requested • Staff are informed of processes ▪ Flexible changes to their appointments • Patients are informed of clinic appointments in a timely manner • Planned appointment lists are kept up to date • No messages on phones or emails are missed in response to text reminders • Appointments cards are given to patients if booking in person • Provide an efficient, high quality discharge process for the Allied Health Unit • Documents are uploaded onto HCS after checking • Liaison with training requirements, and supporting other hospitals/departments is undertaken to facilitate co-ordinated care of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ patients • Maintain a high standard of integrity and work ethic • Participate as a team member to ensure the best outcome for the organisation • Actively engage with and support colleagues, taking personal responsibility for ensuring effective working relationships with all team members • Work to ensure a cohesive, positive and highly motivated team environment, with responsibility for effective skills transfer and knowledge share • Prioritise own workload and manage own time effectively • Information is communicated in a courteous and sensitive manner • When workload allows, proactively assist other staff • Provide leave cover as required • Keep an up to date desk file to enable relief staff to pick up duties without disruption to the workflow • Be able to work efficiently and effectively unsupervised • Work ethically including the utilisation of DHB equipment and consumables economically ▪ Excellent communication • Active participation in the team • Collegial support and strong working relationships evident with all staff other team members • Demonstrate a pleasant, accepting and helpful attitude • All duties performed to streamline patient journey through outpatient process ▪ Maintain a detailed desk file high level standard • The routine of the service is uninterrupted Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for rolethe Southern DHB Organisational Values. • You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness • You produce work that complies with SDHB processes and reflects best practice • Research undertaken is robust and well considered • Live and support the DHB values in everything you do Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager • Performance objectives reviewed annually with your manager • You actively seek feedback and accept constructive criticism.

Within Southern DHB External to Southern DHB. ▪ All clinicians  Unit manager  Clients, patients, families, whanau and caregivers  AHS&T staff  Tertiary training institutions (polytechnics and Universities)  AHS&T Professional Leaders (PLs)  Unions  Multi-disciplinary colleagues  Services from the community, funding bodies, including ACC, student or intern clinical liaison staff Service Manager  Primary care - GPs, other medical staff  AHST Professional Development Facilitator  Relevant Allied Health Professional Associations and Registration bodies  Administration staff  Other service providers (DHBs and NGOs, ACC contracted providers) Education and Qualifications (or equivalent level of learning) You must be registered as per legislative requirements relevant to your profession Post graduate qualification in Womenleadership or allied health clinical field Experience  You must be an AHS&T professional with a minimum of five years clinical experience, at least three of which must be current. It is expected that your remaining FTE will include clinical practice Knowledge and Skills: You must have relevant clinical experience and proven expertise within the specific area of practice You must have an understanding of the roles of each of the allied health professions within this clinical area of practice Personal Qualities  Honest  Trustworthy  Open to feedback  Highly organised  Leadership skills Provides day to day clinical leadership and coordination of the team  Caseload management optimised  Patient flow is planned  Patient pathways are clear with continuity of care coordinated and transitions into other services occur  Requests to services are appropriately responded to Deployment of staff  Direct day to day deployment of staff as required using skill mix and clinical experience of the team Southern DHB Position description for: Employee’s initials: Authorised by: Referral management  Work with the team to support the triaging of referrals to the most appropriate clinician(s)  Where appropriate liaise with referrers to manage expectations  Implements treatment priority tools in consultation with professional leads, unit managers and Childrenservice managers Communication  Communicates regularly with relevant leaders of associated teams e.g., medical directors, professional leads, charge nurse managers Clinical Advice  Source or provide clinical advice, support and guidance to the team Clinical Risk  Identifies risk in clinical areas and in consultation with unit manager, professional leads and other clinical leaders plans mitigation Evidence based practice  Creates and fosters a culture of best practice and maintains oversight of care pathways in collaboration with clinicians/other clinical coordinators and appropriate professional leads  Leads and fosters a learning environment for the team Clinical Orientation  Facilitates clinical orientation of staff Represents team  Represents the clinical team, and where requested service at relevant department, clinical and team meetings  Leads and facilitates meetings as required Recruitment and Retention  Works in collaboration with unit manager and professional leads to identify future workforce needs – recruitment, succession planning and career development Performance  Identifies performance issues and supports addressing these, in collaboration with unit manager and professional lead  Provides reports on clinical team performance to unit manager  Supports the investigation of complaints and incidents within clinical team  Supports performance appraisals for the team in partnership with professional lead and unit manager Provides direct care within own profession discipline/speciality Adheres to professional and legislative standards of practice Working in a collegial manner  Contribute to the support and education of colleagues and students to enhance development of the profession  Participate in and contribute to the functioning of the team  You have formal and informal systems in place for supporting colleagues  You maintain supervision records for students  You participate as a team member to ensure the best outcomes for patients/ people Southern DHB Position description for: Employee’s health ▪ General Practices initials: Authorised by:  Establish and maintain an effective working relationship with other staff Evidence-based practice and research  Consistently refer to and relate practice to literature and research  Critique, discuss and disseminate evidence based best practice  Reflect on and evaluate the effectiveness of own practice  You implement evidence-based best practice procedures and guidelines  You update your knowledge related to best practice guidelines and area of practice  You maintain a professional portfolio or participate in primary health ▪ Managers across an approved CPD programme (as per professional requirements) Time management  Manage own time adopting a disciplined approach to establishing and following identified role-related priorities  Your tasks are scheduled and completed in a timely manner Professional development  Develop and maintain professional competency  Appraisal, peer review, observed practice or other professional audits as applicable  Develop both personally and professionally to meet the organisation ▪ Patients changing needs of your career and whanau ▪ profession  You hold current registration where applicable or as required  You maintain an up-to-date professional development plan Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Southern District Health Board Staff ▪ Visitors ▪ Administrators across DHB Organisational Values.  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness.  You produce work that complies with SDHB processes and reflects best practice.  Research undertaken is robust and well considered.  Live and support the district ▪ Other stakeholders The position DHB values in everything you do. Identifying areas for personal and professional development. Role Model clinical practice excellence.  Training and development goals are identified/agreed with your manager.  Performance objectives reviewed annually with your manager.  You actively seek feedback and accept constructive criticism. Taking all practicable steps to ensure personal safety and the safety of Booking Administrator for Womenothers while at work, in accordance with the Southern DHB’s Health, Safety and ChildrenWellbeing policies, procedures and systems.  You understand and consistently meet your obligations under Southern DHB’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support and Safety policy/procedures.  You actively encourage and challenge your peers to work in a safe manner.  Effort is made to strive for best practice in Health and Safety at all times. Giving effect to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all principles of the Medical Staff within the Women’s health service Treaty of Waitangi – Partnership, Participation and Protection through your interaction with others on a day to organise day basis.  Partnership – You interact in good faith and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills nature of a partnership. There is a sense of shared enterprise and mutual benefit where each partner takes account of the needs and interests of the other.  Participation – You work in partnership with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness our treaty partners to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff enable our organisation to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleprosper.

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients Patient Safety & Risk Team Patients, families and whanau ▪ Southern Clinical Teams Other District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position Boards General Managers and Service Managers Community and Primary Care Providers Directors of Booking Administrator for Women’s Nursing Health Quality and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Safety Commission Medical Directors & Clinical Leaders Ministry of Health timeframesDirectors of Allied, Scientific, & Technical Health Round Table Business Analysts Patient Safety & Risk Team Clinical Teams The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and escalation process is followed Qualifications (or equivalent level of learning) • Bachelor level qualification in relevant field • Post graduate qualification in business, quality or another relevant field • Clinical background Experience • Experience leading improvement teams • Experience coaching, mentoring and facilitating individuals or groups • Experience in portfolio management (managing more than one project at a time) • Experience applying improvement skills in a large, complex organisation • Experience applying Lean Six Sigma, IHI or other improvement methodologies • Experience applying improvement skills in a health care context Knowledge and Skills • Expert in applying quality improvement tools and methodologies • Proficient in data analysis and creating improvement charts in Microsoft Excel/QI macros/other • Proficient in use of PowerPoint to coordinator/Service manager ▪ Attention create visual reports of project progress and outcomes • Expert knowledge of variation and its impact on organisational systems • Completed formal training in change management or the psychology of change • Completed formal training Quality Improvement Personal Qualities • Willingness to detail develop and accuracy nurture the skills of others • Ability to change others’ awareness of issues by helping them to look at old problems in new ways • Able to excite, inspire and influence others to action • Ability to xxxxxx and maintain excellent relationships that encourage and support quality improvement at all levels • Expert communicator, both verbal and written • Highly organised and structured • Provide expertise on allocated ‘whole of system’ work for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all the strategic direction of the Medical organisation • Support leadership teams to identify and prioritise opportunities for improvement ensuring that improvement projects align with the strategic direction of the organisation • Provide advice to leadership teams on project selection, resourcing and sustainability; and take part in decision making around new programmes of work • Provide advice to directorate business planning, implementation and monitoring processes • Opportunities for improvement are identified using benchmarking data e.g. through Health Round Table and the Health Quality & Safety Commission • Issues of poor performance or risk to patient safety and / or organisational reputation are escalated to the directorate leadership team in a timely manner • Opportunities to participate in national campaigns and / or projects are put forward for consideration where appropriate • Organisational service plans address issues of poor performance and quality • Use data to identify and prioritise opportunities for improvement in collaboration • Engage with clinicians, managers and patients to establish improvement teams • Provide expert quality improvement coaching and mentoring for teams undertaking improvement projects • Work with improvement teams to establishappropriate goals and measures • Ensure sufficient data is collected to enable the improvement team and stakeholders to understand the project progress, outcomes, risks and cost/benefit, as required • Ensure management decisions are based on a clear understanding of variation and its impact on organisational systems • Problems are appropriately defined and prioritised according to directorate and organisationalstrategic goals • Quality improvement teams engage the keystakeholder groups for a problem • Appropriate quality improvement methodologies and tools are used • Appropriate visual displays of data are created including those that allow interpretation of variation e.g. using statistical process control • Progress on quality improvement projects is regularly tracked and reported on to projectsponsors • Is seen as a leader in quality improvement by clinicians and managers • Promote and encourage staff to participate in DHB quality improvement programmes e.g. Improvement Adademy and the Quality Improvement Residency Programme • Support the facilitation of DHB quality improvement training programmes • Participate in the evaluation of DHB quality improvement training programmes • Share expert knowledge and ideas with others • Proactively coach, train and / or mentor key stakeholders at every level of the organisation • Regular involvement in facilitating and evaluating DHB quality improvement training programmes • Staff within the Women’s health services are familiar with improvement methodologies and how to applythem • In-service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, education session are provided where appropriate • Quality improvement coaches and proactive with mentors are identified and supported (including potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, future coaches and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for rolementors)

Within Southern DHB External to Southern DHB. ▪ All clinicians Chief Nursing and Midwifery Officer • Patients, Families and Whānau • Directors of Nursing • Community Members • Associate Directors of Nursing • Unions • Directorate Leadership Team • Clinical Nurse Co-ordinators • Nursing Staff • Medical Staff • Allied Health Staff • Administration Staff • Southern DHB wide staff • Duty Manager(s) The expertise required for a person to be fully competent in Women’s the role. Position specific competencies: ESSENTIAL DESIRABLE Personal Qualities A reasonable level of fitness is required to cope with the demanding physical requirements of the job. The following denote the key physical requirements for the position: standing, walking, bending, sitting, stairs, simple grasping, fine manipulation, operating machinery / equipment, lifting, overhead reaching, carrying, pushing / pulling, twisting, climbing / balancing, crouching / squatting, manual handling of people, other reaching, and Children’s health ▪ General Practices ability to participate in primary health ▪ Managers across personal restraint if required. Demonstrate responsibility, complying with DHB vision, purpose, values, policies and procedures. A reasonable level of fitness is required to cope with the organisation ▪ Patients demanding physical requirements of the job. The following denote the key physical requirements for the position: standing, walking, bending, sitting, stairs, simple grasping, fine manipulation, operating machinery / equipment, lifting, overhead reaching, carrying, pushing / pulling, twisting, climbing / balancing, crouching / squatting, manual handling of people, other reaching, and whanau ▪ Southern District ability to participate in personal restraint if required. • Meets and maintains organisational mandatory requirements for Health Board Staff ▪ Visitors ▪ Administrators across Care Assistants / Mental Health Assistants • Attains and maintains area specific mandatory requirements and key accountabilities • Engages in appraisal systems with manager • Adhere to policies and procedures • Respect for others • Partakes in regular team meetings engaging in discussion • Presents self in a tidy and professional manner • Adheres to policy – ID badge citing designation worn on person at all times Demonstrate responsibility with clinical and non-clinical activities within the district ▪ Other stakeholders The position xxxx/ unit environment with an understanding of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry Code of Health timeframes, & Disability Services Consumer Rights and escalation process HIP Code and HDC. The Health Care Assistant / Mental Health Assistant is followed accountable for assisting with routine activities for patients under the direction and delegation from a registered nurse or midwife including attending to coordinator/Service manager ▪ Attention to detail • Personal hygiene • Mobilising and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise position patients • Assisting with all of the Medical Staff within the Women’s health service to organise and book clinics appropriately ▪ Be flexible nutritional needs • Assisting with changing booking environment, and proactive elimination • Assisting with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for rolerehabilitation

Within Southern DHB External to Southern DHB. ▪ All clinicians Executive Director of Nursing and Midwifery • Patients, Families and Whānau • Directors of Nursing • Community Members • Associate Directors of Nursing • Unions • Directorate Leadership Team • Clinical Nurse Co-ordinators • Nursing Staff • Medical Staff • Allied Health Staff • Administration Staff • Southern DHB wide staff • Duty Manager(s) Professional Responsibility Demonstrate responsibility, complying with DHB vision, purpose, values, policies and procedures. A reasonable level of fitness is required to cope with the demanding physical requirements of the job. The following denote the key physical requirements for the position: standing, walking, bending, sitting, stairs, simple grasping, fine manipulation, operating machinery / equipment, lifting, overhead reaching, carrying, pushing / pulling, twisting, climbing / balancing, crouching / squatting, manual handling of people, other reaching, and ability to participate in Women’s personal restraint if required. • Meets and Children’s health ▪ General Practices maintains organisational mandatory requirements for Health Care Assistants • Attains and maintains area specific mandatory requirements and key accountabilities • Engages in primary health ▪ Managers across appraisal systems with manager • Adhere to policies and procedures • Respect for others • Partakes in regular team meetings engaging in discussion • Presents self in a tidy and professional manner • Adheres to policy – ID badge citing designation worn on person at all times Management of Care Demonstrate responsibility with clinical and non-clinical activities within the xxxx/ unit environment with an understanding of the Code of Health & Disability Services Consumer Rights and HIP Code and HDC. The Health Care Assistant is accountable for assisting with routine activities for patients under the direction and delegation from a registered nurse or midwife including attending to • Personal hygiene • Mobilising and position patients • Assisting with nutritional needs • Assisting with elimination • Assisting with rehabilitation • Answering call beds • Participate in intentional rounding • Patient watches • Escorting patients who do not need a clinical handover • Provides chaperone • Contributing to falls prevention and rehabilitation strategies • Attends patient handovers in clinical areas when appropriate or as directed • The Health Care Assistant is accountable for assisting with non-direct patient care activities within the xxxx/ unit including Ordering Cleaning Restocking Tidying and checking of equipment including oxygen and suction Assigned administrative tasks Bed making Maintain relevant sluice, stores, kitchens and linen rooms Removing rubbish and linen Setting up isolation rooms and arranging terminal cleaning. Undertake fluid and morning and afternoon tea rounds as required Keep the xxxx tidy and bed spaces accessible Relevant monitoring activities for example fridge monitoring • Works within the job description confines • Work under the direction and delegation of a registered nurse advising the registered nurse if they have not been trained for the activity and ensuring that they don’t accept an activity if it is beyond their capabilities. • Work under the direction and delegation of a registered nurse advising the registered nurse if they have concerns about the healthcare status of patients, non- patient related activities or environmental issues. • Works productively to support the nursing team with clinical and non-clinical activities. • Attends mandatory training workshops as determined by the organisation ▪ Patients Interpersonal Relationships To demonstrate effective interpersonal relationship skills. Welcomes patients to the xxxx Communicates effectively with patients and family/whanau ▪ and members of the health care team Maintains privacy and confidentiality in accordance with HDC Code, DHB policies and procedures etc. Behaves respectfully and with tolerance towards patients, colleagues and members of the wider healthcare team • Communicates in an appropriate and professional manner • Privacy Act, Informed Consent and Code of Consumers’ Rights adhered to Inter-professional healthcare and quality improvement To participate as a team member and promote a collaborative environment. Is adaptable to the changing needs to the environment Collaborates and participates with colleagues and members of the health care team to support patient care • Engages in team and meetings as appropriate • Demonstrates flexibility within a constantly changing environment Recognises and values the roles and skills of all members of the health care team in the delivery of care • Forms productive working relationships with team members Can describe and demonstrate use and care of assistive and moving equipment Describing and applying safe manual handling principles and techniques Uses any equipment or supplies resourcefully and responsibly and reports any faulty or damaged equipment Have a good knowledge of Infection Prevention and Control measures and provides assistance to the team ie, setting up isolation rooms. • Demonstrates knowledge in procedures, e.g. fire • Completes Fire, CPR, and manual handling training and updates regularly as required by DHB’s policies and procedures. Identifies, takes appropriate action and promptly reports clinical, Occupational Safety & Health and security incidents • Evidence of assisting in the maintenance of xxxx equipment and where necessary, promptly reports unsafe or malfunctioning equipment • Infection prevention and control representative in conjunction with a registered nurse • Maintains standards for safety and hygiene Can manage own time but also responds to direction from the nursing team. Adopts a disciplined approach to establishing and following priorities of work. Engages in performance appraisal. • Relationships are developed and maintained with own peer group for support Identifying areas for personal and professional development. • Training and development goals are identified/agreed with your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and accept constructive criticism. Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position of Booking Administrator for WomenDHB’s Health, Safety and ChildrenWellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support and Safety policy/procedures. • You actively encourage and challenge your peers to work in a safe manner. • Effort is made to strive for best practice in Health and Safety at all times. Giving effect to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all principles of the Medical Staff within the Women’s health service Treaty of Waitangi – Partnership, Participation and Protection through your interaction with others on a day to organise day basis. • Partnership – You interact in good faith and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills nature of a partnership. There is a sense of shared enterprise and mutual benefit where each partner takes account of the needs and interests of the other. • Participation – You work in partnership with patients, ensuring our treaty partners to enable our organisation to prosper. You are mindful of the varying socio- economic conditions that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity face our people and work ethic hard to remove barriers of access to health and education. • Protection – You work proactively to protect the rights and interests of Māori, including the utilisation need to proactively build the capacity and capability of DHB equipment Māori. Note: the above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and consumables economically ▪ Excellent communication with all staff manager. From time to streamline patient journey through outpatient process ▪ Maintain a detailed desk file time it may be necessary to consider changes to the position description in response to the changing nature of our work environment – including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for roleyour annual performance and development review. Acknowledged / Accepted: .............................................................................................................. ..................................................................... Employee Date .............................................................................................................. .....................................................................

Within Southern DHB External to Southern DHB. ▪  All clinicians in Women’s Southern DHB staff clinical and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ non-clinical  Suppliers and service providers  Supply Administrator  DHB Patients and whanau ▪ customers  Clinical Product Coordinators  Onelink  Procurement / Supply Staff  NZHP, MBIE & PHARMAC The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning)  NCEA Level Two or equivalent Experience  Minimum of three years experience  Experience with spreadsheets data processing.  Experience using Oracle FMIS;  Understanding of Supply Chain processes  Understanding of ERP’s (Purchasing systems) Knowledge and Skills  Computer literate  Understands Cost – Benefit analysis  Demonstrable skills with MS Excel / Word  Systems / policy focus  Systems / logical based approach to problem solving and processes Personal Qualities  Innovative and self motivated  Ability to be goal orientated and customer focused  Ability to deal with people and work as part of a busy team  Ability to organise an effective work schedule  High levels of honesty, integrity and confidentiality  All item master data maintenance in FPIM (Oracle) for Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position DHB.  Maintenance of Booking Administrator price schedules and contract terms.  Liaison with Onelink for Women’s catalogue synchronisation and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support data matching.  Work with Southern DHB Clinical Product Coordinators on item set up and maintenance.  Work with Southern DHB Procurement Team to the Women’s/children’s health Outpatient service, ensuring efficient resolve price queries.  Work with Southern DHB Supply Team and Pharmacy Teams communicating master data changes.  Work with FPIM Master Data Management Team.  Changes and new item additions dealt with in an accurate and timely fashion.  Achieve FPIM accreditation in Master Data Management.  Confirm master data changes in an effective way to enable system end users to undertake their duties in a safe and effective service delivery ▪ Demonstrates excellent customer service skills, by listening manner.  Ensure that networks are created with internal staff so that procurement policies and interact processes are understood and followed and provide any training support / facilitation for this  Develop effective external relationships with courteous polite Suppliers and responsive manner while adhering to relevant Onelink.  Effective networks established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with  Supply Chain performance maintained Proactively demonstrating Southern DHB values in all aspects of the Medical Staff within the Women’s health service role.  Demonstrates behaviours that we want to organise see from each other, at our best.  Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up.  Contributes positively to team and book clinics appropriately ▪ Be flexible with changing booking environment, other initiatives that seek to improve patient and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas whanau experiences and/or staffs experience of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleworking.

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s Consumer and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients family advisors Peers and whanau ▪ Southern District peer networks Maori Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position Primary Care Providers Directors of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Nursing NGOs Medical Directors & Clinical leaders Ministry of Health timeframesDirectors of Allied, Scientific, & Technical Consumers and whanau Business analysts Patients, families and Xxxxxx Quality & Risk team Other District Health Boards Information and reporting teams Clinical Teams Education and Qualifications (or equivalent level of learning) • A high level of knowledge and skill is required for this role, and escalation we are open to candidates who can demonstrate this in ways other than a tertiary or a clinical qualification • Knowledge and skills important for this role include those related to: population and public health, clinical services, quality improvement, project management, change management Experience • Lived experience of mental health challenges and/or addiction • Relevant experience in project management delivery experience and facilitation including planning, budgeting, financial process tracking, workstream management, risk and issue management • Ability to engage across a number of different stakeholders and independent businesses to provide cohesive leadership to the system • Ability to build relationships in order to plan and consult on action delivery and impact • Ability to communicate effectively across community, primary and secondary services to promote trust and collegiality • Experience with Project Management; Quality Improvement Systems; Audit; Research • Ability to both lead a team and work well in a team • Ability to work independently and use initiative to achieve desired outcomes. Knowledge and Skills • Communication – excellent written and oral skills; broad computer literacy skills • Understanding of continuous quality improvement principles • Project management skills including risk management • Implementation skills • In-depth knowledge of mental health sector • Ability to interpret and communicate complex ideas and data • Experience of co-design principles • Understanding of and commitment to the Treaty of Waitangi and the importance of reducing inequalities in health outcomes • Understanding and commitment to the HDC Code of Health and Disability Services Consumers' Rights as it applies to mental health • Time management skills Personal Qualities • Ability to work independently and as part of a team. • Ability to develop, xxxxxx and maintain excellent relationships that encourage and support quality improvement at all levels • Expert communicator, both verbally and written, along with presentation skills • Highly organised and structured • Flexibility to adapt to required changes in the role purpose and/or accountabilities that may become evident during the Time for Change Implementation Project. • Ability to develop and maintain effective relationships with a wide range of stakeholders, work within financial constraints, look for opportunities for improvement, efficiencies and innovation. • Engagement with stakeholders, problem solving, supporting collaborative design processes, building motivation and momentum, identification of risks and mitigation • Key stakeholders are engaged and included in the design process • Regular reporting, report writing, contributing to planning • Regular reporting is followed accurate and timely • Explore, critique and report on potential initiatives to coordinatorenhance mental health service provision within Southern New Zealand. • Research undertaken is robust and well considered. • Amplifying and accelerate great work, celebrating success and addressing areas of concern • Key stakeholders are informed, and the project’s progress and success is showcased • Maintain liaison and consultation with stakeholders to review the change process and outcomes to facilitate positive outcome. • Positive working relationships developed and maintained. • Positive feedback received from managers and other clients across Southern DHB. • Contribute to the development of systems, culture, processes and resources to enable project implementation. • Positive working relationships developed and maintained. • Positive feedback received from managers and other clients across Southern DHB. • Contribute to the identification of risk and risk mitigation strategies. • Risks are identified and managed or escalated as needed Manage the project/Service manager ▪ Attention service outputs against agreed objectives, scope and deliverables in line with agreed project methodology. This includes: • Prepare and maintain required documentation • Prepare and present reports and status reports as required • Identify, manage and escalate issues to detail the Programme Manager • Organise workshops between stakeholders as required to influence discussion and accuracy seek input to support the delivery of agreed work plans to time and budget; and • All project documentation is up to date and reflects issues and resolution • Regular reporting is accurate and timely • Key stakeholders are informed, and the project’s progress and success is showcased • Create and deliver project communications, presentations, papers as/when required. • Any additional tasks as required for booking the duration of clinicsthe project • Assist with project documentation and controls • Complete regular project and progress reports as needed • Provide appropriate communication to ensure all stakeholders are informed about the project and its purpose • Communication strategies are developed and implemented • All project documentation is up to date and reflects issues and resolution • Regular reporting is accurate and timely • Key stakeholders are informed, amendmentsand the project’s progress and success is showcased • Actively engage with and support colleagues, rescheduling, cancellations and no show appointments ▪ Liaise taking personal responsibility for ensuring effective working relationships with all team members promoting a one team culture. • Contribute to team communication and learning activities. • Can deal comfortably with Managers at all levels and work productively as a business partner. • Promote and adhere to the philosophy and values of the Medical Staff within the Women’s health service to organise DHB mission and book clinics appropriately ▪ Be flexible with changing booking environment, values. • Positive working relationships developed and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, maintained. • Positive feedback received from managers and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleclients across Southern DHB.

Within Southern DHB External to Southern DHB. ▪ All clinicians Southern DHB staff Community midwives Midwifery staff Midwifery Council Midwife Educator(s) NZCOM Obstetric staff Tertiary education providers Neonatal staff Theatre staff Learning and Development staff Quality Staff ESSENTIAL Education and Qualifications (or equivalent level of learning) • Registered midwife; • Hold a current practising certificate with no conditions on their scope of practice or practising certificate • Have never been the subject of any adverse finding of any professional disciplinary body; • Demonstrate clinical and cultural competence to a high standard; • Be fully engaged in Women’s the Midwifery Council Recertification Programme. Experience • Have a minimum of five years’ post-qualifying clinical experience Knowledge and Children’s health ▪ General Skills • Skills, knowledge and ability to provide education and coaching. • Ability to demonstrate clinical leadership, and maintain contemporaneous evidence informed practice • Experience in adult learning principles and practice • NZCOM preceptor or mentor training course • Completed or participating in postgraduate education • Knowledge of programme development • Ability to plan, implement and evaluate an individual coaching plan • Evidence of strong commitment to quality improvement • Demonstrated confident collaborative approach, enhancing the capability and contribution of the team • Confident and able computer skills Personal Qualities • Mature, positive, proactive and enthusiastic attitude • Ability to work under own direction without oversight • Committed to own professional and personal development • Receives and processes constructive feedback related to own performance • Kind, empathic and committed to the learning needs of others • Seeks out opportunities to support others in achieving goals • Strong teamwork, collaboration and inclusive of colleagues • Is able to manage conflict constructively • Recognises and respects individual differences • Develops positive working relationships • Upholds confidentiality, behaves with integrity and discretion • Makes effective decisions within appropriate timeframes and levels of responsibility • Escalates issues appropriately, and seeks assistance when needed • Demonstrates strong written and verbal communication skills • Communicates without engendering conflict Clinical coaching • Takes a supportive role in enabling and motivating midwives to develop skills and confidence, and is available for clinical support and advice in all areas of midwifery practice • Shares knowledge and skills and provides advice that is consistent with organisational core values, polices and guidelines • Works with midwives to identify and support the achievement of their individual clinical learning needs and develops a support plan with the staff member and their manager • Role models clinical excellence and culturally safe midwifery practice • Is a recognised clinical resource for all staff but particularly those new to the clinical area • Demonstrates adult learning principles and provides coaching in a positive and supportive manner • Works in a supernumerary capacity to ensure that adequate time and resource is available to meet the needs of learners • Works closely with the tertiary education providers to develop relationships with students who will become new graduate midwives • Assists in the development of the midwifery new graduate programme and provides practical support for new graduate midwives including one to one clinical support in the workplace • Orientates new staff and provides one to one clinical support in the workplace during the orientation period • Provides orientation and clinical support to midwives who are new maternity access holders • Identifies Māori and Pacific midwives who may require additional cultural support and connects them with this support and with peers • Identifies and leads programmes that can improve the transition of new graduate and new midwives into confident practitioners in the clinical setting • Coaches midwives in developing critical thinking skills Midwifery Council requirements • The Midwife Clinical Coach role will not have a managerial or reporting relationship in relation to any of the midwives completing a return to practice programme. If that is unavoidable, the DHB undertakes to inform the Council immediately so that other arrangements may be made in respect of any midwives with whom that managerial or reporting relationship exists. • The Midwife Clinical Coach will sign an agreement with the Council outlining the responsibilities in respect of their role as supervisor to midwives undertaking the Return to Practice programme. Professional development • Practices in primary health ▪ Managers across accordance with legal, ethical, culturally safe and professional standards. • Maintains and develops own expertise and knowledge in midwifery practice through continuing professional development. • Pro-actively participates in own performance development and review. • Develops and sustains productive working relationships with the organisation ▪ Patients multi- disciplinary team to facilitate best practice Continuous Quality improvement and whanau ▪ risk management • Demonstrate clinical leadership in identifying and proposing quality improvement. • Encourage midwives to attend and/or participate in maternity specific case review meetings. • Provides feedback to Midwifery Educator about possible themes for education sessions Taking all practicable steps to ensure personal safety and the safety of others while at work, in accordance with the Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position of Booking Administrator for WomenDHB’s Health, Safety and ChildrenWellbeing policies, procedures and systems. • You understand and consistently meet your obligations under Southern DHB’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support and Safety policy/procedures. • You actively encourage and challenge your peers to the Women’s/children’s health Outpatient service, ensuring efficient work in a safe manner. • Effort is made to strive for best practice in Health and effective service delivery ▪ Demonstrates excellent customer service skills, by listening Safety at all times. Follow and interact comply with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframesH&S policies & processes, and escalation process is followed apply them to coordinatorown work activities, including use of/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all of the Medical Staff within the Women’s health service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ wearing Personal Protective Equipment as required. • Participate actively in activities directed at preventing harm & promoting well- being in the Outpatients team meetings ▪ Excellent communication skills with patientsworkplace • Identify, ensuring that parents/whanau are informed report and self-manage hazards where appropriate • Early and accurate reporting of processes ▪ Flexible with training requirements, incidents at work and supporting raise issues of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and concern when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleidentified.

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s and Children’s health ▪ General Practices in primary health ▪ Internal  Southern DHB staff  Managers across at all levels of the organisation ▪  Allied Health clinical staff  SDHB Paediatric Services External  Patients and whanau ▪ Southern District Health Board Staff ▪ whānau  Visitors ▪ Administrators across  Stakeholders  NGOs The expertise required for a person to be fully competent in the district ▪ Other stakeholders The position role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of Booking Administrator for Women’s learning)  Minimum level 2 NCEA Experience  At least 4 years clerical administration experience  Evidence of good literacy and Children’s Health Outpatients encompasses numeracy skills Knowledge and Skills  High standard of interpersonal communication skills, including  Good understanding of computer systems including iPM written and verbal  Knowledge of office systems and procedures  Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (email)  Ability to understand and follow written or verbal instructions  Sets high standards of performance Personal Qualities   Ability to work well in a team and xxxxxx good interpersonal relationship. Willing to support and assist other staff as required  Respect the following major functions or key result areas: ▪ privacy of individuals when dealing with personal information  Demonstrated ability to be flexible and cope with fluctuating work demands  Maintains a high standard of personal presentation Service support  Provide high quality administrative support to the Women’s/children’s health Outpatient serviceAllied Health Unit, ensuring efficient and effective service delivery ▪ Demonstrates  Undertake duties associated with the position, as required to maintain an efficient service, including up skilling as required/directed by the Manager  Provide timely and accurate confidential administrative support to enable the efficient functioning of the service  Set up and maintain effective electronic and paper filing systems and procedures relevant to the service, enabling quick access to information  Identify potential improvements to systems and processes to ensure the continuous improvement of administrative duties  Demonstrate attention to detail and accuracy  All duties performed to a high standard  Prompt response to requests  Enquires are handled efficiently, promptly and appropriately  Efficient transactional processing  Adherence to work practice in line with organisational and finance policies  Accurate high quality documentation produced in a timely manner.  Incoming phone calls and visitors are given exceptional customer service  Prioritise work to ensure efficient service delivery  Recognise that everyone is entitled to consideration and respectful care without prejudice.  Demonstrate a willingness to adapt to changing needs of the service  Evaluates situations and identifies existing or potential problems and opportunities  Demonstrate excellent customer service skills, by listening and interact interacting with courteous stakeholders in a courteous, polite and responsive manner while adhering to relevant established protocols ▪  To provide an efficient referral loading service for the speciality  All elective Service Performance Indicators referrals are managed as per Allied Health Unit procedures  Includes data entry for Outpatients or as directed  Decline referral notification sent to GPs as per process in a timely manner  Computerise details and description of referrals into the patient management system  Referral information is managed accurately and in a timely manner  Data entry is accurate Waiting lists  All triaged referrals are updated in iPM with priority and authorisation fields completed  Enter required information into waiting list and print letter to patient and referral source  File referral in appropriate folder for easy accessibility at time of booking appointment  Accurate booking and scheduling for Allied Health Outpatient appointments  Good understanding of iPM systems for outpatient clinic management  All patients receive appointments within grading times with no patient to wait longer than MOH guidelines  MOH immigration data is accurate and attended to  Appointments are made verbally at a mutually agreed time and date  Entry of clinical activity statistics into iPM  Good understanding of iPM systems  Clinic reception duties are completed in a friendly, professional ad timely manner  As part of rostered schedule all reception duties are completed so patients are check in in real-time  All patient details are confirmed. Any changes entered in the patient management system and new labels printed (ESPIensure these go into the patient file) are adhered  Follow up appointments come from various sources including after clinic, post xxxx discharge etc.  Appointments to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all of the Medical Staff be made within the Women’s health service to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau time frame requested  Staff are informed of processes ▪ Flexible changes to their appointments  Patients are informed of clinic appointments in a timely manner  Planned appointment lists are kept up to date  No messages on phones or emails are missed in response to text reminders  Appointments cards are given to patients if booking in person  Provide an efficient, high quality discharge process for the Allied Health Unit  Documents are uploaded onto HCS after checking  Liaison with training requirements, and supporting other hospitals/departments is undertaken to facilitate co-ordinated care of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ patients  Maintain a high standard of integrity and work ethic  Participate as a team member to ensure the best outcome for the organisation  Actively engage with and support colleagues, taking personal responsibility for ensuring effective working relationships with all team members  Work to ensure a cohesive, positive and highly motivated team environment, with responsibility for effective skills transfer and knowledge share  Prioritise own workload and manage own time effectively  Information is communicated in a courteous and sensitive manner  When workload allows, proactively assist other staff  Provide leave cover as required  Keep an up to date desk file to enable relief staff to pick up duties without disruption to the workflow  Be able to work efficiently and effectively unsupervised  Work ethically including the utilisation of DHB equipment and consumables economically ▪ Excellent communication  Active participation in the team  Collegial support and strong working relationships evident with all staff other team members  Demonstrate a pleasant, accepting and helpful attitude  All duties performed to streamline patient journey through outpatient process ▪ Maintain a detailed desk file high level standard  The routine of the service is uninterrupted Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for rolethe Southern DHB Organisational Values.  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness  You produce work that complies with SDHB processes and reflects best practice  Research undertaken is robust and well considered  Live and support the DHB values in everything you do Identifying areas for personal and professional development.  Training and development goals are identified/agreed with your manager  Performance objectives reviewed annually with your manager  You actively seek feedback and accept constructive criticism.

Within Southern DHB External to Southern DHB. ▪  Records and Information Manager  Archives New Zealand (and Regional Archives)  Records and Information Management Specialist  CROWN Records Management  Clinical Records and Coding Team Leaders and team members  TIMG Document Destruction  District Library Team including Corporate Records Administrator/Library Assistant (Southland)  Waste Management Limited  Information Services  Other DHBs  All clinicians Administration staff  Rural Hospitals  Patient Affairs (Otago)  Corporate Services  Service Managers  Building, Property and Facilities staff The expertise required for a person to be fully competent in Women’s the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Children’s health ▪ Qualifications (or equivalent level of learning)  Minimum of level 2 NCEA or equivalent  Professional qualification or applicable work experience Experience At least 1 year proven experience in a recordkeeping environment and be familiar with:  Public Records Act (PRA) 2005  General Practices Disposal Authority (GDA) for DHBs 2006  Archives NZ Information and Records Management Standard 2016  Associated resources within the Archives NZ Records Toolkit  Contracts and Commercial Law Act 2017  Using/maintaining physical and electronic records management systems, including databases e.g. data input and metadata tagging  Working in primary health ▪ Managers a team-orientated, collaborative environment  Delivering training  Experience in a clinical or corporate records management environment Knowledge and Skills  Awareness of Classification/Taxonomy for records management  Intermediate MS Office applications and Windows Explorer  Strong interpersonal, written and oral communication skills  Appraisal skills  Technical familiarity with document properties, working with long documents and templates. Confident in the use of network drives and filing systems  Ability to prioritise and execute tasks and make sound decisions and logical judgements in a timely manner  Ability to work within a team and/or work sole-charge  Self-motivated  Ability to present ideas in a user- friendly language  Good time management  Ability to multi-task Personal Qualities  Physical agility and a “can do” attitude  Attention to detail  Sense of humour  Commitment  Resilience  Assist with providing professional advice on key undertakings of clinical and corporate records services  Assist with the management of both physical and electronic records and information across the organisation ▪ Patients e.g. vital, sensitive, off-site, in- house, active, inactive, and whanau ▪ archival material  Add to and help maintain the Southern District Health Board Staff ▪ Visitors ▪ Administrators across DHB Records Database (SharePoint)  Respond to and log (corporate) record access requests  Assist with the district ▪ Other stakeholders The position identification of Booking Administrator high value records within all systems and organise these according to predefined structures  Assist with any process improvements  Assist with the organisational structure for Women’s business owner identification and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient approval activities  Records and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) information management processes are adhered to within Ministry consistently  Accurate data entry into databases and registers  Filing adheres to business standard  Records and information can be found easily because they are stored and sorted correctly  Workload targets are met  PRA and GDA compliance is achieved  Assist with sentencing all clinical and corporate records in accordance with the General Disposal Authority (GDA) for DHBs  All records will be allocated a disposal review date and assigned an appropriate GDA class  Assist with the disposal (destruction and/or transfer) of Health timeframesclinical and corporate records in accordance with the General Disposal Authority (GDA) for DHBs  All records will be destroyed, and/or transferred to Archives NZ accordance with the GDA following the minimum retention period and escalation process is followed to coordinator/Service manager ▪ Attention to detail with appropriate approval and accuracy for booking of clinics, amendments, rescheduling, cancellations authority  Assist the Records and no show appointments ▪ Liaise Information Specialist and the Team Leaders (Clinical Records and Coding) with all of the Medical Staff within the Women’s health service to organise providing advice regarding business and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible legislative requirements  Assist with training requirementsin all aspects of records and information management.  Undertake duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience.  You respond positively to requests for assistance in own and other areas, demonstrating adaptability and supporting of other administrative roles ▪ Ability willingness.  You produce work that complies with SDHB processes and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s reflects best practice.  Research undertaken is robust and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for rolewell considered. 

Within Southern DHB External to Southern DHB. ▪ All Directors of Allied Health, Scientific & Technical • Patients, families and Xxxxxx • AHST Professional Leaders (PLs) • Unions • Allied Health Professional Development Facilitator • Tertiary training institutions (Polytechnic and Universities) • AHST Staff • Relevant Allied Health Professional Associations and Registration bodies • Operational Managers • Other service Provider (DHBs, NGOs, PHOs) • Administration Staff Education and Qualifications (or equivalent level of learning) • Hold registration as per legislative requirements relevant to your profession • Evidence of ongoing personal educational development e.g. undertaking further tertiary level education Leadership Qualities • Drive for results – initiate and build beneficial change; facilitate positive outcomes by supporting ideas of others; use own initiative for achieving future gains; and take action to achieve desired results • Shape the future – maintain the bigger picture and endpoint view; critically analyse situations and determine solutions; use judgement and analysis to define actions for desired results • Show character – model SDHB values expected of others; build relationships – build and demonstrate strong trust; work openly and honestly; create a positive approach to all situations; develop and maintain key relationships and partnerships • Empower others – nurture and support the growth of others; inspire others to bring their best; get others on board and motivate them Experience, knowledge and Skills • Broad understanding of profession specific practice areas • Experience of working with other professions • Facilitation of workforce competencies for scopes of practice • Commitment to the ideals of research, evaluation methods and evidence-based best practice and procedures • A sound knowledge of IT systems and applications • Formal qualification or education in relevant field • Skills in facilitation of groups • Programme planning, development and evaluation • Familiarity with government, health sector priorities. • Personal Qualities • Outstanding interpersonal and communication skills. • Ability to network, develop key relationships and partnership • Innovative, proactive, enthusiastic, and flexible • Ability to problem solve • Demonstrable peer credibility and respect Clinical Practice • Coordinate the skill mix, work force planning and practice requirements • Facilitate a supportive process for staff with identified clinical/professional competency deficits in partnership with DAHs and appropriate line manager • In conjunction with the Directors of Allied Health, Scientific and Technical, facilitate the development of clinical leadership using local expert clinicians with special interests • Support clinical staff to optimise interprofessional models of practice in Women’s order to promote effective, person-centred care Professional Competencies • Maintain own professional registration requirements as directed by the legislation relevant to the incumbent's profession • You participate in performance management related tasks • You facilitate staff involvement in interprofessional ways of working relating to improve health outcomes • You recommend local experts with special interests for AHST representative roles • You provide evidence of team participation in developing and Children’s accomplishing common goals • You provide evidence of collaborative practice and team education to promote person-centred care and improve health ▪ General Practices outcomes • You maintain your professional registration • You have an up-to-date professional development plan Leadership • Maintains a shared vision which is future focused, challenges the status quo and builds commitment of others to support the change journey • Be realistic and ensure effective action is taken to achieve desired results, despite any constraints • Identify and take action that will test and expand areas for future gains within a supportive environment • Builds a positive climate and relationships of support and encouragement which allows others to achieve their potential • Consistently demonstrates strong positive personal values of integrity, honesty and ethics and behaviours they expect of others • Promote evidence-based best practice for improvement initiatives • Be positive and proactive in primary relation to organisational developments, inspiring and supporting others to improve services • Promote best practice and support research • Work collaboratively with all members of the health ▪ Managers across care team to enhance patient care delivery • Promote cost effective clinical practice Recruitment • Advise on minimum clinical requirements for vacant positions • Oversee and advise where necessary on recruitment • Determine that all credentialling requirements are met prior to appointments • Advise on salary scale placement • Ensures there is always clarity of destination – a shared vision • Initiates and produces beneficial change • Takes decisive action that will lead to the organisation ▪ Patients greatest gain • Uses networks and whanau ▪ feedback to understand the climate, culture, constraints, and politics of a situation, and uses this to move forward constructively • Understands boundaries of comfort zones, and consistently takes action to test and expand these • Provide evidence of supporting staff, using a variety of formal and informal methods • Maintain district, regional and national links • You participate in recruitment related tasks External Liaison • Maintain strong links with the relevant tertiary training institutions, consistent with the Southern District Health Board Staff ▪ Visitors ▪ Administrators across Board’s commitment to professional development and responsibilities for teaching and education • Oversee student placements and completion of relevant documentation orientations (where applicable) • Ensure documentation related to student placements is completed (e.g. unpaid staff status, MRSA clearance, safety checking requirements, identification badges issued and returned) (where applicable) Practice Standards / Career Development • Oversee the district ▪ Other stakeholders The position implementation of Booking Administrator competencies for Women’s and Children’s Health Outpatients encompasses practice as per the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all requirements of the Medical Staff within the Women’s health service relevant registration body and of legislative requirements • You complete appropriate paperwork and submit this in a timely manner • You adhere to organise AHST Credentialing Framework • You produce evidence of overseeing credentialling processes using AHST SharePoint site for Appraisals Credentialling. • Ensure processes are in place to implement and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation monitor professional standards of all staff • Ensure there is a process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover place for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain have an appraisal, professional development plan and clinical supervision • Facilitate the provision of high quality education and support for staff • Collaboratively facilitate remedial performance improvement processes where performance or competency issues are identified • Advise on career progression • You produce Profession-specific education work plans developed in partnership with the AHST Professional Development Facilitator where appropriate • You provide evidence of other processes documented as appropriate • You provide evidence of advising and consulting on profession specific career pathways • You maintain a detailed desk file for rolerecord of career progression

Within Southern DHB External to Southern DHB. ▪ All Directors of Allied Health, Scientific & Technical • Patients, families and Xxxxxx • AHST Professional Leaders (PLs) • Unions • Allied Health Professional Development Facilitator • Tertiary training institutions (Polytechnic and Universities) • AHST Staff • Relevant Allied Health Professional Associations and Registration bodies • Operational Managers • Other service Provider (DHBs, NGOs, PHOs) • Administration Staff Education and Qualifications (or equivalent level of learning) • Hold registration as per legislative requirements relevant to your profession • Evidence of ongoing personal educational development e.g. undertaking further tertiary level education Leadership Qualities • Drive for results – initiate and build beneficial change; facilitate positive outcomes by supporting ideas of others; use own initiative for achieving future gains; and take action to achieve desired results • Shape the future – maintain the bigger picture and endpoint view; critically analyse situations and determine solutions; use judgement and analysis to define actions for desired results • Show character – model SDHB values expected of others; build relationships – build and demonstrate strong trust; work openly and honestly; create a positive approach to all situations; develop and maintain key relationships and partnerships • Empower others – nurture and support the growth of others; inspire others to bring their best; get others on board and motivate them Experience, knowledge and Skills • Broad understanding of profession specific practice areas • Experience of working with other professions • Facilitation of workforce competencies for scopes of practice • Commitment to the ideals of research, evaluation methods and evidence-based best practice and procedures • A sound knowledge of IT systems and applications • Formal qualification or education in relevant field • Skills in facilitation of groups • Programme planning, development and evaluation • Familiarity with government, health sector priorities. Personal Qualities • Outstanding interpersonal and communication skills. • Ability to network, develop key relationships and partnership • Innovative, proactive, enthusiastic, and flexible • Ability to problem solve • Demonstrable peer credibility and respect Clinical Practice • Coordinate the skill mix, work force planning and practice requirements • Facilitate a supportive process for staff with identified clinical/professional competency deficits in partnership with DAHs and appropriate line manager • In conjunction with the Directors of Allied Health, Scientific and Technical, facilitate the development of clinical leadership using local expert clinicians with special interests • Support clinical staff to optimise interprofessional models of practice in Women’s order to promote effective, person-centred care Professional Competencies • Maintain own professional registration requirements as directed by the legislation relevant to the incumbent's profession • You participate in performance management related tasks • You facilitate staff involvement in interprofessional ways of working relating to improve health outcomes • You recommend local experts with special interests for AHST representative roles • You provide evidence of team participation in developing and Children’s accomplishing common goals • You provide evidence of collaborative practice and team education to promote person-centred care and improve health ▪ General Practices outcomes • You maintain your professional registration • You have an up-to-date professional development plan Leadership • Maintains a shared vision which is future focused, challenges the status quo and builds commitment of others to support the change journey • Be realistic and ensure effective action is taken to achieve desired results, despite any constraints • Identify and take action that will test and expand areas for future gains within a supportive environment • Builds a positive climate and relationships of support and encouragement which allows others to achieve their potential • Consistently demonstrates strong positive personal values of integrity, honesty and ethics and behaviours they expect of others • Promote evidence-based best practice for improvement initiatives • Be positive and proactive in primary relation to organisational developments, inspiring and supporting others to improve services • Promote best practice and support research • Work collaboratively with all members of the health ▪ Managers across care team to enhance patient care delivery • Promote cost effective clinical practice Recruitment • Advise on minimum clinical requirements for vacant positions • Oversee and advise where necessary on recruitment • Determine that all credentialling requirements are met prior to appointments • Advise on salary scale placement • Ensures there is always clarity of destination – a shared vision • Initiates and produces beneficial change • Takes decisive action that will lead to the organisation ▪ Patients greatest gain • Uses networks and whanau ▪ feedback to understand the climate, culture, constraints, and politics of a situation, and uses this to move forward constructively • Understands boundaries of comfort zones, and consistently takes action to test and expand these • Provide evidence of supporting staff, using a variety of formal and informal methods • Maintain district, regional and national links • You participate in recruitment related tasks External Liaison • Maintain strong links with the relevant tertiary training institutions, consistent with the Southern District Health Board Staff ▪ Visitors ▪ Administrators across Board’s commitment to professional development and responsibilities for teaching and education • Oversee student placements and completion of relevant documentation orientations (where applicable) • Ensure documentation related to student placements is completed (e.g. unpaid staff status, MRSA clearance, safety checking requirements, identification badges issued and returned) (where applicable) Practice Standards / Career Development • Oversee the district ▪ Other stakeholders The position implementation of Booking Administrator competencies for Women’s and Children’s Health Outpatients encompasses practice as per the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry of Health timeframes, and escalation process is followed to coordinator/Service manager ▪ Attention to detail and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all requirements of the Medical Staff within the Women’s health service relevant registration body and of legislative requirements • You complete appropriate paperwork and submit this in a timely manner • You adhere to organise AHST Credentialing Framework • You produce evidence of overseeing credentialling processes using AHST SharePoint site for Appraisals Credentialling. • Ensure processes are in place to implement and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation monitor professional standards of all staff • Ensure there is a process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover place for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain have an appraisal, professional development plan and clinical supervision • Facilitate the provision of high quality education and support for staff • Collaboratively facilitate remedial performance improvement processes where performance or competency issues are identified • Advise on career progression • You produce Profession-specific education work plans developed in partnership with the AHST Professional Development Facilitator where appropriate • You provide evidence of other processes documented as appropriate • You provide evidence of advising and consulting on profession specific career pathways • You maintain a detailed desk file for rolerecord of career progression

Within Southern DHB External to Southern DHB. ▪ All clinicians Executive Leadership Team • Similar roles in Women’s other DHBs • Provider Arm GMs and Children’s health ▪ General Practices in primary health ▪ Service Managers across the organisation ▪ Patients and whanau ▪ Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within • Ministry of Health timeframes• Directors of Nursing • South Island Alliance • Directors of Allied, Scientific and Technical • WellSouth PHO • Māori Health Directorate and Leadership • Primary care providers • Portfolio Managers • External Providers • Service Managers and Charge Nurse/Unit Managers • Digital Reporting Team • Medical Directors • Planned Care Manager • Funder Manager • Quality Improvement Advisors • Business Analysts The expertise required for a person to be fully competent in the role. Position specific competencies: ESSENTIAL DESIRABLE Education and Qualifications (or equivalent level of learning) • Bachelor’s Degree in a relevant field (Health, Planning, Management, Indigenous Studies etc) • Master’s degree in relevant field • Industry qualification in project management or planning Experience • Experience in Senior Planning roles or equivalent demonstrable skills • Health, Government or Social Sector Experience • Experience Building relationships and working alongside multiple stakeholders to achieve project outcomes • Ability to manage and lead multiple projects and to work to strict deadlines • Policy, Project or Quality Improvement Experience • At least 10 years’ experience in the health and disability support services OR equivalent planning roles in another sector • Demonstrated capability and experience in relationship management in the health sector • Familiarity with Te Ao Māori or kaupapa Māori principles as they apply to health service planning and design Knowledge and Skills • Ability to form structure in complex operating environments • Knowledge of planning cycles and methodologies • Familiarity with project management techniques • Experience in the planning or contractual processes of government services • Commitment to development cultural competencies • Advanced computer skills – word processing, excel • An effective communicator and relationship builder, able to encourage development when other stakeholders have competing priorities • Knowledge and experience of clinical and process activities within a hospital or health setting • A working knowledge and commitment to quality improvement – Lean methodology Personal Qualities • Ability to see the “big picture” in national and regional planning while also connecting local actions to this • An effective facilitator and relationship builder • Accuracy and diligence with their work outputs • A team player and effective communicator, both verbally and written • Proactively manage their time and responsibilities and achieve them independently. • Have a sense of ownership and effectively do what required to achieve the best outcome • Actively develop organizational relationships with various departments and colleagues to work collaboratively • Provision of structure to the Service Planning and Annual Planning process • Simplification of planning cycle as appropriate • Leading the planning cycle and communication with managers • Monitoring of performance and reporting of status to key stakeholders • Planning priorities are aligned to wide frameworks • Provide guidance and direction to the Planning Advisor role • Planning cycles are completed on time • Organisational understanding of planning priorities, reporting, and escalation service and annual planning is improved • Service-level planning priorities are easily assessed in the context of local and national priorities • Support Directorate Senior Leadership Team and Directorate staff with production and monitoring of their service and directorate plans • Provide advice and support on alignment of service and annual planning with strategic and management objectives • Work with sub-speciality departments on planning activities • Provide guidance direction and delegation to the Planning Advisor on required development tasks • Ensures provider planning priorities are aligned with locality developments and progress • Support the process is followed for development of annual Directorate Plans and Provider Arm Patient Services Plan. • Effective relationships with services established • Provide advice, demonstrating knowledge and application of health strategies at a national, regional and local level • Effective facilitation of meetings as required • Provide frameworks for Directorate staff to coordinator/monitor and report effectively on their service and directorate plans • Prepare high level reports on a quarterly basis • Provide updates of status of service and annual planning across services • Stakeholders have clear understanding of progress and state of planning cycle • Discuss delays (and remedies) in Directorate Plan milestones with Directorates, so that changes as needed can be implemented • Patient Services Plan Quarterly report prepared on time • Provide support and advice in the development and use of appropriate data and reports to monitor output and outcomes • Executive and Senior Management stakeholders are kept well informed about service planning activities • Support Directorate Senior Leadership Team and Directorate staff with service and annual planning • Support consultation and consolidation of Directorate Plans and Provider Arm Patient Service manager ▪ Attention to detail Plan • Develop and accuracy for booking maintain effective working relationships with Planning and Funding in respect of clinics, amendments, rescheduling, cancellations service and no show appointments ▪ Liaise annual planning • Develop and maintain effective working relationships with all Finance and Business Analysts in respect of service and annual planning and reporting • Service planning and Annual Planning processes are updated (and changes communicated) in line with stakeholder feedback • Professional relationships are effective and positive • Maintain awareness of the Medical Staff within team’s workplan/activity • Work as a member of the Women’s health service wider team by actively supporting and contributing to organise and book clinics appropriately ▪ Be flexible with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients overall workplan as required • Attends regular team meetings ▪ Excellent communication skills with patients• Works within projects for the wider team as required Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, ensuring at our best. • Contributes positively to a culture of appreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and other initiatives that parents/seek to improve patient and whanau are informed experiences and/or staffs experience of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleworking.

Within Southern DHB External to Southern DHB. ▪ All clinicians in Women’s and Children’s health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients and whanau ▪ Southern District Maori Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position Primary Care Providers Directors of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Nursing NGOs Medical Directors & Clinical leaders Ministry of Health timeframesDirectors of Allied, Scientific, & Technical Consumers and whanau Business analysts Patients, families and Xxxxxx Quality & Risk team Other District Health Boards Information and reporting teams Clinical Teams Education and Qualifications (or equivalent level of learning) • Tertiary qualification in relevant discipline eg Population/ public health, Quality improvement science, OR Professional qualification in relevant clinical specialty eg Mental Health Experience • Relevant experience in project management delivery experience and facilitation including planning, budgeting, financial process tracking, workstream management, risk and issue management • Ability to engage across a number of different stakeholders and independent businesses to provide cohesive leadership to the system • Ability to build relationships in order to plan and consult on action delivery and impact • Ability to communicate effectively across community, primary and secondary services to promote trust and collegiality • Experience with Project Management; Quality Improvement Systems; Audit; Research • Ability to both lead a team and work well in a team • Ability to work independently and use initiative to achieve desired outcomes. Knowledge and Skills • Communication – excellent written and oral skills; broad computer literacy skills • Understanding of continuous quality improvement principles • Project management skills including risk management • Implementation skills • In-depth knowledge of mental health sector • Ability to interpret and communicate complex ideas and data • Knowledge of co-design principles • Understanding of and commitment to the Treaty of Waitangi and the importance of reducing inequalities in health outcomes • Understanding and commitment to the HDC Code of Health and Disability Services Consumers' Rights as it applies to mental health • Time management skills Personal Qualities • Ability to work independently and as part of a team. • Ability to develop, xxxxxx and maintain excellent relationships that encourage and support quality improvement at all levels • Expert communicator, both verbally and written, along with presentation skills • Highly organised and structured • Flexibility to adapt to required changes in the role purpose and/or accountabilities that may become evident during the Time for Change Implementation Project. • Ability to develop and maintain effective relationships with a wide range of stakeholders, work within financial constraints, look for opportunities for improvement, efficiencies and innovation. • Engagement with stakeholders, problem solving, supporting collaborative design processes, building motivation and momentum, identification of risks and mitigation • Key stakeholders are engaged and included in the design process • Regular reporting, report writing, contributing to planning • Regular reporting is accurate and timely • Explore, critique and report on potential initiatives to enhance mental health service provision within Southern New Zealand. • Research undertaken is robust and well considered. • Amplifying and accelerate great work, celebrating success and addressing areas of concern • Key stakeholders are informed, and escalation the project’s progress and success is showcased • Maintain liaison and consultation with stakeholders to review the change process and outcomes to facilitate positive outcome. • Positive working relationships developed and maintained. • Positive feedback received from managers and other clients across Southern DHB. • Contribute to the development of systems, culture, processes and resources to enable project implementation. • Positive working relationships developed and maintained. • Positive feedback received from managers and other clients across Southern DHB. • Contribute to the identification of risk and risk mitigation strategies. • Risks are identified and managed or escalated as needed Manage the project/service outputs against agreed objectives, scope and deliverables in line with agreed project methodology. This includes: • Prepare and maintain required documentation • Prepare and present reports and status reports as required • Identify, manage and escalate issues to the Programme Manager • Organise workshops between stakeholders as required to influence discussion and seek input to support the delivery of agreed work plans to time and budget; and • Create and deliver project communications, presentations, papers as/when required. • Any additional tasks as required for the duration of the project • All project documentation is followed up to coordinator/Service manager ▪ Attention date and reflects issues and resolution • Regular reporting is accurate and timely • Key stakeholders are informed, and the project’s progress and success is showcased • Assist with project documentation and controls • Complete regular project and progress reports as needed • Provide appropriate communication to detail ensure all stakeholders are informed about the project and accuracy its purpose • Communication strategies are developed and implemented • All project documentation is up to date and reflects issues and resolution • Regular reporting is accurate and timely • Key stakeholders are informed, and the project’s progress and success is showcased • Actively engage with and support colleagues, taking personal responsibility for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise ensuring effective working relationships with all of the Medical Staff within the Women’s health service team members promoting a one team culture. • Contribute to organise team communication and book clinics appropriately ▪ Be flexible learning activities. • Can deal comfortably with changing booking environment, and proactive with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity Managers at all levels and work ethic including the utilisation of DHB equipment productively as a business partner. • Positive working relationships developed and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for rolemaintained. • Positive feedback received from managers and other clients across Southern DHB.

Within Southern DHB External to Southern DHB. ▪ Director of Midwifery • Maternity, Quality and Safety Programme Lead and governance group • Primary Maternity System Implementation Steering Group • All clinicians in Women’s Staff associated with maternity services at all levels (clinical & Management) • Paediatrics/neonatologists • Lead Maternity Carers • Staff at Primary Maternity Facilities • General Practitioners / Primary Care Providers • Maternity consumers and Children’s community representatives • Maternal and infant health ▪ General Practices in primary health ▪ Managers across the organisation ▪ Patients and whanau ▪ Southern District Health Board Staff ▪ Visitors ▪ Administrators across the district ▪ Other stakeholders The position of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support to the Women’s/children’s health Outpatient service, ensuring efficient and effective service delivery ▪ Demonstrates excellent customer service skills, by listening and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within stakeholder groups • Ministry of Health • Obstetrics • Maori Health Team • Portfolio Manager for Women and Children • Health Quality and Safety Commission • Patients, families and Xxxxxx • Other District Health Boards ESSENTIAL Education and Qualifications (or equivalent level of learning) • Tertiary qualification in relevant discipline e.g. Population/ public health, Quality improvement science, OR Professional qualification in relevant clinical specialty e.g. midwifery OR 5+ years’ experience in project or service management in a health field Experience • Relevant experience in project management delivery experience and facilitation including planning, budgeting, financial process tracking, workstream management, risk and issue management • Ability to engage across a number of different stakeholders and independent businesses to provide cohesive leadership to the system • Ability to build clinical relationships in order to plan and consult on action delivery and impact • Ability to communicate effectively across primary and secondary services to promote trust and collegiality • Experience with Project Management; Quality Improvement Systems; Audit; Research • Ability to both lead a team and work well in a team • Ability to work independently and use initiative to achieve desired outcomes. Knowledge and Skills • Communication – excellent written and oral skills; broad computer literacy skills • Understanding of continuous quality improvement principles • Project management skills including risk management • Implementation skills • In-depth knowledge of maternity sector, including practice standards and Ministry service specifications • In-depth understanding of evidence-informed practice • Ability to interpret and communicate complex ideas and data • Knowledge of co-design principles • Understanding of and commitment to the Treaty of Waitangi and the importance of reducing inequalities in health outcomes • Understanding and commitment to the HDC Code of Health and Disability Services Consumers' Rights as it applies to maternity • Time management skills Personal Qualities • Leadership ability, including strategic and forward-thinking, orientation to improvement, ability to analyse and synthesize input from broad spectrum of stakeholders, and identify opportunities for improvement • Embodies Southern DHB values of Manaakitanga, Pono, Whaiwhakaaro and Whanaungatanga. Respected professional with ability to develop and maintain excellent relationships with LMCs, primary, secondary and tertiary maternity providers and maternity stakeholder groups in both community and hospital settings. • Uphold confidentiality with a reputation for integrity and discretion • Ability to work in a Whole of System improvement framework across professional groups and hospital and community settings. Develop a robust implementation plan for the delivery of the Primary Maternity System of Care • Involve all relevant stakeholders in the preparation of the plan • Agree timeframes, key dates and escalation process is followed interdependencies across the large number of agreed deliverables • Consult with key groups and stakeholders to coordinator/Service manager ▪ Attention socialise the plan • Identify key resources required to detail get the actions delivered and accuracy for booking of clinics, amendments, rescheduling, cancellations and no show appointments ▪ Liaise with all prioritised. • Ongoing monitoring of the Medical Staff within implementation plan and managing risk • Implementation plan is agreed Regular reporting to the Women’s health service Primary Maternity Implementation Steering Group Lead the implementation of the System of care • Work with the Manager of Primary Maternity Services, the Director of Midwifery and other stakeholders to organise confirm options for the future location of primary birthing unit(s) in Central Otago / Wanaka. • Develop the Business Case for the Ministry of Health. • Lead the Request for Proposal process to identify the provider of services in the Central Otago / Wanaka area. • Work with LMCs, Primary Care teams and book clinics appropriately ▪ Be flexible other stakeholders to ensure that Maternal and Child Hubs are established and that and that every Hub has as model of care and systems in place to support safe and effective maternity care. This will include review and alignment of hub co-ordination positions • Work with changing booking environment, Maternal and Child Hubs and Primary Birthing Units to develop telemedicine models. • Work with primary birthing facilities to develop a sustainable funding model and ensure contract issues are resolved on budget and on time • Work with HR and Director of Midwifery to develop a district wide recruitment campaign to try and attract LMCs to the area • Assess the effectiveness of the sustainability package introduced for LMCs and make recommendations for changes if required. • Work with the Communication team and MQSP co- ordinator to develop a robust and proactive with potential challengescommunications plan promoting the value of primary birthing options in our district • Contribute to work to develop options for primary birthing unit in Dunedin. • Regular reporting to the Primary Maternity Implementation Steering Group and Alliance Leadership Team Proactively demonstrating Southern DHB values in all aspects of the role. • Demonstrates behaviours that we want to see from each other, ensuring escalation process followed ▪ Identify areas at our best. • Contributes positively to a culture of improvementappreciation, a learning culture, where people feel safe to speak up. • Contributes positively to team and able other initiatives that seek to articulate these through identified processes improve patient and whanau experiences and/or staffs experience of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleworking.

Within Southern DHB External to Southern DHB. ▪ All clinicians Unit manager • Clients, patients, families, whanau and caregivers • AHS&T staff • Tertiary training institutions (polytechnics and Universities) • AHS&T Professional Leaders (PLs) • Unions • Multi-disciplinary colleagues • Services from the community, funding bodies, including ACC, student or intern clinical liaison staff Service Manager • Primary care - GPs, other medical staff • AHST Professional Development Facilitator • Relevant Allied Health Professional Associations and Registration bodies • Administration staff • Other service providers (DHBs and NGOs, ACC contracted providers) Education and Qualifications (or equivalent level of learning) You must be registered as per legislative requirements relevant to your profession Post graduate qualification in Women’s leadership or allied health clinical field Experience • You must be an AHS&T professional with a minimum of five years clinical experience, at least three of which must be current. It is expected that your remaining FTE will include clinical practice Knowledge and Children’s Skills: You must have relevant clinical experience and proven expertise within the specific area of practice You must have an understanding of the roles of each of the allied health ▪ General Practices in primary health ▪ Managers across professions within this clinical area of practice Personal Qualities • Honest • Trustworthy • Open to feedback • Highly organised • Leadership skills Provides day to day clinical leadership and coordination of the organisation ▪ Patients team • Caseload management optimised • Patient flow is planned • Patient pathways are clear with continuity of care coordinated and whanau ▪ Southern District Health Board Staff ▪ Visitors ▪ Administrators across transitions into other services occur • Requests to services are appropriately responded to Deployment of staff • Direct day to day deployment of staff as required using skill mix and clinical experience of the district ▪ Other stakeholders The position team Referral management • Work with the team to support the triaging of Booking Administrator for Women’s and Children’s Health Outpatients encompasses the following major functions or key result areas: ▪ Provide high quality administrative support referrals to the Women’smost appropriate clinician(s) • Where appropriate liaise with referrers to manage expectations • Implements treatment priority tools in consultation with professional leads, unit managers and service managers Communication • Communicates regularly with relevant leaders of associated teams eg, medical directors, professional leads, charge nurse managers Clinical Advice • Source or provide clinical advice, support and guidance to the team Clinical Risk • Identifies risk in clinical areas and in consultation with unit manager, professional leads and other clinical leaders plans mitigation Evidence based practice • Creates and fosters a culture of best practice and maintains oversight of care pathways in collaboration with clinicians/children’s health Outpatient service, ensuring efficient other clinical coordinators and effective service delivery ▪ Demonstrates excellent customer service skills, by listening appropriate professional leads • Leads and interact with courteous polite and responsive manner while adhering to relevant established protocols ▪ All elective Service Performance Indicators (ESPI) are adhered to within Ministry fosters a learning environment for the team Clinical Orientation • Facilitates clinical orientation of Health timeframesstaff Represents team • Represents the clinical team, and escalation process is followed where requested service at relevant department, clinical and team meetings • Leads and facilitates meetings as required Recruitment and Retention • Works in collaboration with unit manager and professional leads to coordinatoridentify future workforce needs – recruitment, succession planning and career development Performance • Identifies performance issues and supports addressing these, in collaboration with unit manager and professional lead • Provides reports on clinical team performance to unit manager • Supports the investigation of complaints and incidents within clinical team • Supports performance appraisals for the team in Authorised by: partnership with professional lead and unit manager Provides direct care within own profession discipline/Service manager ▪ Attention speciality Adheres to detail professional and accuracy for booking legislative standards of clinics, amendments, rescheduling, cancellations practice Working in a collegial manner • Contribute to the support and no show appointments ▪ Liaise with all education of colleagues and students to enhance development of the Medical Staff profession • Participate in and contribute to the functioning of the team • Establish and maintain an effective working relationship with other staff • You have formal and informal systems in place for supporting colleagues • You maintain supervision records for students • You participate as a team member to ensure the best outcomes for patients/ people Evidence-based practice and research • Consistently refer to and relate practice to literature and research • Critique, discuss and disseminate evidence based best practice • Reflect on and evaluate the effectiveness of own practice • You implement evidence-based best practice procedures and guidelines • You update your knowledge related to best practice guidelines and area of practice • You maintain a professional portfolio or participate in an approved CPD programme (as per professional requirements) Time management • Manage own time adopting a disciplined approach to establishing and following identified role-related priorities • Your tasks are scheduled and completed in a timely manner Professional development • Develop and maintain professional competency • Appraisal, peer review, observed practice or other professional audits as applicable • Develop both personally and professionally to meet the changing needs of your career and profession • You hold current registration where applicable or as required • You maintain an up-to-date professional development plan Undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Women’s health service Southern DHB Organisational Values. • You respond positively to organise requests for assistance in own and book clinics appropriately ▪ Be flexible other areas, demonstrating adaptability and willingness. • You produce work that complies with changing booking environment, SDHB processes and proactive reflects best practice. • Research undertaken is robust and well considered. • Live and support the DHB values in everything you do. Identifying areas for personal and professional development. Role Model clinical practice excellence. • Training and development goals are identified/agreed with potential challenges, ensuring escalation process followed ▪ Identify areas of improvement, your manager. • Performance objectives reviewed annually with your manager. • You actively seek feedback and able to articulate these through identified processes of team quality meetings ▪ Participate actively in the Outpatients team meetings ▪ Excellent communication skills with patients, ensuring that parents/whanau are informed of processes ▪ Flexible with training requirements, and supporting of other administrative roles ▪ Ability and willingness to provide annual leave/sick leave cover for administration colleagues within the Women’s and Children’s health service as and when required, directed by Service manager/ Coordinator ▪ Maintain a high standard of integrity and work ethic including the utilisation of DHB equipment and consumables economically ▪ Excellent communication with all staff to streamline patient journey through outpatient process ▪ Maintain a detailed desk file for roleaccept constructive criticism. •