Common use of Xxxx Disputes Clause in Contracts

Xxxx Disputes. To dispute an invoice, Customer must notify FBL by submitting a completed Billing Dispute/Credit Request Form (available at xxx.xxxxxxxxxx.xxx/xxxxxxxxxx-xxxxx/) to XxxxxxxxXxxxxxxx@XxxxxXxxxx.xxx. Upon submission of the completed Xxxx Dispute and Credit Form, Customer, in good faith, may withhold the disputed amount of the total amount of invoiced charges but must pay the remainder of the invoice within the Payment Period. No charge may be disputed more than ninety (90) days after the date of the invoice on which a charge appears. Any Customer payment of a charge timely disputed and in the manner required will not deprive Customer of its right to dispute the charge. FBL will promptly investigate Customer's claim with a view toward resolving the dispute within thirty (30) days of FBL's receipt of the Customer's notice. Following an investigation in which Customer co- operates with FBL, FBL may in good faith reject Customer's claim, in whole or in part, and will advise Customer of the reason for its action. If the dispute is not resolved to Customer's satisfaction, the Parties may further address the dispute pursuant to Article 15.

Appears in 2 contracts

Samples: Master Services Agreement, Master Services Agreement

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Xxxx Disputes. To dispute an invoice, Customer must notify FBL by submitting a completed Billing Dispute/Xxxx Dispute and Credit Request Form (available at xxx.xxxxxxxxxx.xxx/xxxxxxxxxx-xxxxx/xxx.xxxxxxxxxx.xxx) to XxxxxxxxXxxxxxxx@XxxxxXxxxx.xxx. Upon submission of the completed Xxxx Dispute and Credit Form, Customer, in good faith, may withhold the disputed amount of the total amount of invoiced charges but must pay the remainder of the invoice within the Payment Period. No charge may be disputed more than ninety (90) days after the date of the invoice on which a charge appears. Any Customer payment of a charge timely disputed and in the manner required will not deprive Customer of its right to dispute the charge. FBL will promptly investigate Customer's claim with a view toward resolving the dispute within thirty (30) days of FBL's receipt of the Customer's notice. Following an investigation in which Customer co- co-operates with FBL, FBL may in good faith reject Customer's claim, in whole or in part, and will advise Customer of the reason for its action. If the dispute is not resolved to Customer's satisfaction, the Parties may further address the dispute pursuant to Article 15.

Appears in 1 contract

Samples: Master Services Agreement General Terms and Conditions

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Xxxx Disputes. To dispute an invoice, Customer must notify FBL by submitting a completed Billing Dispute/Xxxx Dispute and Credit Request Form (available at xxx.xxxxxxxxxx.xxx/xxxxxxxxxx-xxxxx/xxxxx://xxx.xxxxxxxxxx.xxx/contact/) to XxxxxxxxXxxxxxxx@XxxxxXxxxx.xxx. Upon submission of the completed Xxxx Dispute and Credit Form, Customer, in good faith, may withhold the disputed amount of the total amount of invoiced charges but must pay the remainder of the invoice within the Payment Period. No charge may be disputed more than ninety (90) days after the date of the invoice on which a charge appears. Any Customer payment of a charge timely disputed and in the manner required will not deprive Customer of its right to dispute the charge. FBL will promptly investigate Customer's claim with a view toward resolving the dispute within thirty (30) days of FBL's receipt of the Customer's notice. Following an investigation in which Customer co- co-operates with FBL, FBL may in good faith reject Customer's claim, in whole or in part, and will advise Customer of the reason for its action. If the dispute is not resolved to Customer's satisfaction, the Parties may further address the dispute pursuant to Article 15.

Appears in 1 contract

Samples: Master Services Agreement General Terms and Conditions

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