Master Services Agreement
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https://pubext.dir.texas.gov/portal/internal/contracts-and-services/Contracts/DIR-MSS-SCP-001%20Attachment%203-A%20Service%20Levels%20Matrix%20as%20updated%20in%20CCR%20392.pdfUnless the owner has removed it from the web, you can access the full document via its original URL:
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