Service Level Agreement (SLA)
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https://www.dvc.edu/about/accreditation/pdfs/Standard%20III/Standard%20IIIC/IIIC-2%20cited%20evidence/IIIC2-3%20ITS_SLA%20(Finalv2).pdfUnless the owner has removed it from the web, you can access the full document via its original URL:
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