Common Contracts
1 similar null contracts
Service Level Agreement (SLA)January 17th, 2017
The purpose of this document is to define service level support and how to engage Information Technology and Services (IT&S), to ensure business and instructional needs are met. This Service Level Agreement (SLA) identifies customer expectations and defines services provided by IT&S, stating agreed-upon service level goals, operating practices, and reporting polices. This document also explains the Service Level Guideline for IT&S, faculty, staff and administration are referenced herein as constituents.
