Amendment No. 1 to Amended Management Employment Agreement

Exhibit 10.21.2

Xxxx Xxxxxxxx

00000 X. Xxxxxx Xxxxx

Xxxxxxxxxx, XX 00000

Amendment No. 1 to Amended Management Employment Agreement

Dear Xxxx,

This Amendment No. 1 to the Amended Management Employment Agreement dated January 25, 2013 is entered into by and between Sitel Operating Corporation (the “Company” or “SITEL”) and you effective September 1, 2013 (“Amendment Effective Date”). The following provisions of Exhibit A to the Amended Management Employment Agreement are amended as follows:

Position: Executive Vice President, Chief Global Markets and Infrastructure Officer

Base Salary: $360,000 per year

MIP Target: 100% of Base Salary

All other terms of the Amended Management Employment Agreement remain unchanged and in full force and effect.

Sincerely,

Sitel Operating Corporation

/s/ Xxxxxxxxx Xxxxxxxx                

Xxxxxxxxx Xxxxxxxx

Chief Executive Officer

I agree to the foregoing Amendment No. 1 to the Amended Management Employment Agreement. I accept continued employment with SITEL on these terms and conditions.

/s/ Xxxx Xxxxxxxx                

Xxxx Xxxxxxxx