SERVICE LEVEL AGREEMENT (SLA)
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https://www.afdb.org/fileadmin/uploads/afdb/Documents/Procurement/Project-related-Procurement/Appendix%20E%20-%20Service%20Level%20Agreement%20-%20Supply%20Installation%20Training%20and%20Maintenance%20of%20GSM%20Gateways%20for%2027%20bank%20field%20offices%20-%20ADBRFPCGSP20120200.pdfUnless the owner has removed it from the web, you can access the full document via its original URL:
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