Common Contracts
2 similar Service Level Agreement (Sla) contracts
SERVICE LEVEL AGREEMENT (SLA)Service Level Agreement (Sla) • September 4th, 2012
The purpose of this maintenance Support Service Level Agreement (SLA) is to specify in detail the level of maintenance and support service expected from the Supplier under the Contract for the Maintenance Of GSM gateways system for 27 of the African development Bank field offices. This SLA will evolve over time, with additional knowledge of the Bank’s equipment and software requirements.
SERVICE LEVEL AGREEMENT (SLA)Service Level Agreement (Sla) • October 13th, 2011
The purpose of this maintenance Support Service Level Agreement (SLA) is to specify in detail the level of maintenance and support service expected from the Supplier under the Contract for the Maintenance Of a digital media system for the African development Bank buildings in Tunis (Zahrabed, EPI, Amen bank and ATR) T. This SLA will evolve over time, with additional knowledge of the Bank’s equipment and software requirements.
