AMENDMENT NUMBER 5 TO MASTER TELESERVICES AGREEMENT NUMBER 750-03610-2002 BETWEEN CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS AND APAC CUSTOMER SERVICES, INC.
Exhibit 10.1
Execution Version
AMENDMENT NUMBER 5
TO
MASTER TELESERVICES AGREEMENT NUMBER 000-00000-0000
BETWEEN
CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS
AND
APAC CUSTOMER SERVICES, INC.
TO
MASTER TELESERVICES AGREEMENT NUMBER 000-00000-0000
BETWEEN
CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS
AND
APAC CUSTOMER SERVICES, INC.
| 1. | PARTIES |
This Amendment Number 5 (“Amendment”) to the Master Teleservices Agreement Number
000-00000-0000 (“Agreement”) by and between APAC Customer Services, Inc., an Illinois
corporation, with offices at Xxx Xxxxxxx Xxxxx, Xxxxxxxxx, Xxxxxxxx, 00000, (“Company”)
and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an
office and principal place of business at Xxx Xxxxxxx Xxx, Xxxxxxx Xxxxx, Xxx Xxxxxx 00000
(“Verizon Wireless”) is made and entered into on and as of the date of execution by the
last signing party and shall take effect January 1, 2007.
| 2. | AMENDMENT OF AGREEMENT. |
The following provisions of the Agreement are amended as follows:
(a) Exhibit E, Service Level Agreement, is deleted in its entirety and replaced with a new
Exhibit E, Service Level Agreement, attached hereto as Addendum A.
| 3. | EFFECT OF AMENDMENT. |
This Amendment is an integral part of the Agreement. Terms used herein which are defined
or specified in the Agreement shall have the meanings set forth therein. If there are any
inconsistencies between a specific term or condition of this Amendment and a specific term
or condition of the Agreement, the specific term or condition of this Amendment shall
control.
Except as amended hereby, the Agreement shall continue in full force and effect.
| 4. | SIGNATURES. |
IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their
duly authorized officers or representatives.
| CELLCO PARTNERSHIP d/b/a | APAC Customer Services, Inc. | |||||
| Verizon Wireless | ||||||
By:
|
/s/ Xxxxxxx X. Xxxxxxx | By: | /s/ Xxxxx McClenanahan | |||
| Name: Xxxxxxx X. Xxxxxxx | Name: Xxxxx McClenanahan | |||||
| Title: Assoc. Dir. HR Customer Service | Title: SVP Sales | |||||
| Date: 2/5/07 | Date: 1/30/07 | |||||
IManage #554069
Matter #000-00000-0000
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Cellco Partnership d/b/a Verizon Wireless—Proprietary and Confidential
Matter #000-00000-0000
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Cellco Partnership d/b/a Verizon Wireless—Proprietary and Confidential
