[The Agreement below is an English translation
of a Spanish language document.]
Bolivarian Republic of Venezuela - Ministry of Infrastructure, Office of the
Minister
EIGHTH-YEAR REVIEW OF AGREEMENT
By and between the Bolivarian Republic of Venezuela, through the Ministry of
Infrastructure, represented herein by Minister of Infrastructure ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
▇▇▇▇▇▇▇ ▇▇▇▇▇▇, Venezuelan, of legal age, bearer of Identification Card No.
636,073, as evidenced by Presidential Decree No. 632 dated January 10, 2000,
published in the Official Gazette of the Bolivarian Republic of Venezuela No.
36,866 of January 10, 2000, sufficiently empowered for this proceeding in
accordance with article 48 of the Decree with the Scope and Force of the Organic
Law of the Central Administration which, hereinafter and for purposes of this
Agreement, shall be known as the Republic, and Compania Anonima Nacional
Telefonos de Venezuela (CANTV), a corporation domiciled in Caracas, registered
in the Mercantile Registry carried by the former Court of Commerce of the
Federal District, at No. 2, Book 387, dated June 20, 1930, of which the most
recent revision of the bylaws was registered at the First Mercantile Registry of
the Judicial Circuit of the Federal District, State of Miranda on September 14,
1998, at No. 39, Book 208-A-pro, represented herein by its Chairman, ▇▇▇▇▇▇▇
▇▇▇▇▇▇, Venezuelan, of legal age, domiciled in Caracas, bearer of Identification
Card No. 2,938,282, who is duly empowered as evidenced in the minutes of the
regular stockholders meeting dated March 30, 1999, as provided in Article 11-b
of the Company's Corporate Bylaws, which hereinafter, and for the sole purpose
of this agreement, shall be known as the Concession Holder, who have agreed to
enter into this Agreement which shall be governed by the following clauses:
CHAPTER I
PURPOSE OF THE AGREEMENT
CLAUSE 1: PURPOSE
The object of this Agreement is to establish the regulatory system necessary to
prepare for the period of free competition, in execution of the mandate set
forth in CLAUSE 22 of the Contract, upon the occasion of the review of the
eighth (8th) year of the limited competition period and for consideration of the
agreement signed by CONATEL and the Concession Holder on October 27, 1999.
CLAUSE 2: SCOPE
This Agreement covers the regulatory system applicable to the preparatory
transition period of free competition in accordance with CLAUSE 4 of this
Agreement, specifically in the following areas:
A) Quality Parameters for Basic Telecommunications Services.
B) System for Evaluation of Compliance with Quality Objectives of Basic
Telecommunications Services.
C) Plant Modernization.
D) Rate System for Basic Telecommunications Services.
CLAUSE 3: DEFINITIONS
For purposes of this Agreement, the following terms shall have the following
meanings, which shall have preference over any others:
CONATEL: Agency of the National Executive charged with regulating
telecommunications.
The Contract: Concession Contract between the Republic and the Concession
Holder dated October 14, 1991, amended as of November 4 of the same year and
approved by the Congress of the Republic in the Accord published in the Official
Journal of the Republic of Venezuela No. 34,850, dated November 27, 1991.
Basic Services: Local, domestic or international fixed switchboard telephone
services, in existence now or in the future according to technological advances
in the telephone industry.
Parameters: Variables by which the quality of service is measured, which are
conformed by a set or family of indicators which permit presentation, in the
simplest form, of the principal characteristics of an attribute of quality of
service.
Indicator: Representative measure of the status of a quality attribute for a
given period.
Methodology: Defines the procedure, variables, sources, opportunity, measurement
frequency and formula(s) involved in the calculation of the indicator.
Objective: Pre-established numerical value for an indicator or parameter, which
must be reached within a given period of time.
Deviation: Permitted difference between the agreed annual objective and the
minimum or maximum value fixed for each parameter or indicator.
Period of free competition: Period which shall begin as of November 27, 2000,
the date on which the limited competition system provided in CLAUSE 21 of the
Contract closes, and, thereafter, other operators may begin to provide basic
services.
Operating division: Geographical area in which the Concession Holder exercises
its operational management, with boundaries according to the distribution of the
Telephone Facilities in the federal districts of the Republic, as set forth in
Annex "C" of this Agreement.
Places where the Concession Holder has no physical presence: Geographical areas
in which neither a switching station nor an external plant of the Concession
Holder exist.
Idle lines: Difference between lines installed (nominal capacity) and lines in
service.
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CLAUSE 4: TERM
This Agreement shall be in effect as of the date it is signed until December 31,
2000, except for those clauses related to rate matters, which shall be subject
to the provisions established in CLAUSE 22 of this Agreement. It is understood
that the Concession Holder, upon expiration of the term of this Agreement, shall
be subject to those rules and regulations concerning quality established by the
Public Authorities which apply to basic telecommunications services operators.
CHAPTER II
SERVICE QUALITY PARAMETERS
CLAUSE 5: ESTABLISHING PARAMETERS AND INDICATORS
The Republic and the Concession Holder agree, in preparation for the period of
free competition, to establish the following parameters and indicators to
measure the quality of service provided by the Concession Holder:
a) Billing effectiveness
- Billing complaints
- Regular billing time
b) Accessibility to telephone service
- Waiting time for obtaining the service
- Waiting list
- Requests to service areas where the Concession Holder does not have a physical
presence
c) Efficiency of service by operator (services associated with numbers 80021515,
15, 100, 101, 103, 122, the same as all those which will be provided after this
Agreement takes effect).
- Average waiting time for a response from the operator
- Percentage of answered calls to operator services
d) Network operation quality
- Time for establishment of the calls
- Percentage of completed calls
- Getting a dial tone
e) "Retainability" of the service
- Actual problems reported for every 100 lines in service
- Problems fixed in less than 24 to 48 hours
- Average problem repair time
f) Customer satisfaction
CLAUSE 6: OBJECTIVES
The Concession Holder shall comply with the objectives established for the
parameters and indicators specified in the preceding CLAUSE in accordance with
Annex "A", and will likewise comply with objectives which, in accordance hereto,
may be subsequently defined.
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CLAUSE 7: UPGRADE PERIOD
The parties agree to the establishment of an upgrade period of three months
beginning as of January 1, 2000, to enable the Concession Holder to upgrade its
physical infrastructure, systems and other operational resources to the new
parameters and respective objectives which shall be established in this
Agreement. It is understood that this upgrade period shall be applicable only
to those parameters and indicators for which the objectives are not defined in
Annex "A" or whose methodologies differ substantially from those in effect prior
to the signing of this Agreement.
CONATEL may conduct any inspections it deems necessary during the upgrade period
to which this CLAUSE makes reference for the purpose of adjusting the objectives
and methodologies to be agreed upon at the expiration of the first quarter.
CLAUSE 8: DEADLINES FOR DEFINITION OF OBJECTIVES NOT DETERMINED IN ANNEX "A"
AND MEASUREMENT METHODOLOGIES
Determination of the objectives for the parameters and indicators specified
below shall be governed according to the following guidelines, including
consideration of international trends and the Concession Holder's status with
respect to such matters:
A) Customer satisfaction: For purposes of fixing the objectives and
methodologies to measure the parameter of customer satisfaction, each party
shall appoint one (1) expert to a Committee whose objective shall be to submit,
within one month following appointment, the Survey model whereby this parameter
shall be measured. The results of the Survey conducted during the first quarter
of 2000 shall serve as the basis for establishment of the objectives which the
Concession Holder must meet. The Survey shall consist of questions aimed at
determining customer satisfaction with the services provided by the Concession
Holder and not of generic questions referring to the latter, thus making it
possible to measure this parameter objectively.
B) Time to establish calls: The parties agree to perform the measurements of
this indicator during the first quarter of 2000, upon prior determination of the
methodology to follow which, by mutual agreement, shall be established based
upon the timetable agreed to by the parties. Once the first quarter's results
have been evaluated, the annual objective and the monthly permitted deviation
shall be established.
C) Accessibility to telephone service in places where the Concession Holder has
no physical presence: Accessibility to service in places where the Concession
Holder has no physical presence shall be measured according to the percentage of
requests pending attention by the Concession Holder and which have been recorded
before December 31, 1999. To that end, the Concession Holder shall execute the
plan submitted to CONATEL, containing the timetable of projects to be executed
in order to be able to attend to fifty per cent (50%) of the aforementioned
requests. Additionally, if new requests are submitted in zones where the
Concession Holder has no physical presence, which together with those recorded
before December 31, 1999, equal or exceed one hundred fifty (150) requests
within a geographical area having a radius of 1.5 kilometers, they shall be
assessed for feasibility according to the technology permitted to the Concession
Holder, and within 45 to 60 days the Concession Holder and CONATEL shall define
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the terms under which they shall be incorporated into the plan. If it is
determined that such requests cannot be added to the plan in question, it shall
be understood that such geographical areas may be served by other basic services
operators, if and when such operators employ, in that capacity, the same
technology permitted to the Concession Holder.
D) Efficiency of service by operator: The objectives for services associated
with numbers 101 and 80021515 shall be fixed before the close of the first
quarter of 2000, after evaluating the performance of such services during the
first two months of the year. Such evaluation shall serve as the basis for
fixing the annual objective and the monthly deviation for this parameter.
The Concession Holder agrees to initiate, within a period not to exceed three
months from execution of this Agreement, implementation of the measures
indicated in the Annual Plan for Improvement of Business Services contained in
Annex "B", to achieve immediate improvement in the performance of Business
Service Offices associated with number 80021515. In addition, the Concession
Holder shall submit, within thirty days following execution of this Agreement, a
timetable for quarterly implementation of the Plan.
CHAPTER III
SYSTEM FOR EVALUATION OF COMPLIANCE
WITH THE QUALITY OBJECTIVES
CLAUSE 9: METHODOLOGY FOR MEASURING THE QUALITY PARAMETERS
The methodology for measurement and determination of compliance with the quality
parameters shall be defined by CONATEL and the Concession Holder prior to the
close of the first quarter of 2000, based on the timetable fixed by mutual
agreement for that purpose.
CLAUSE 10: INSPECTIONS AND AUDITS
The Concession Holder's compliance with the objectives can be measured from the
inspections conducted by CONATEL, as well as from the results of the audits
which it performs, without prejudice to the provisions of CLAUSE 12 of this
Agreement. As provided in CLAUSE 27 of the Contract, the Concession Holder shall
provide all necessary support and facilitate both access to its facilities as
well as all pertinent information to enable CONATEL, either through its
employees or through third parties hired and sufficiently accredited and
identified for such purposes, to perform its inspection and audit tasks
meticulously. In the case of inspections and audits conducted by persons other
than CONATEL employees, CONATEL agrees to include, in the respective contracts
entered into with such third parties, a clause that guarantees the
confidentiality of the information which such parties obtain during and at the
time of such activities. CONATEL agrees to require any third parties to whom it
has entrusted the inspection and audit tasks to post a bond in order to
guarantee performance of the obligations.
CLAUSE 11: COMPLIANCE REPORTS AND DEADLINES FOR THEIR SUBMITTAL
The Concession Holder shall submit quarterly reports to CONATEL within fifteen
(15) business days following the close of the quarter under analysis. Such
reports shall provide evidence that they are valid and conform with the
parameters, that compliance during the month is based upon the agreed
methodology, that the permitted deviation comports with the agreed method, and
shall further specify any measures taken or improvements achieved with respect
to failures detected
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during the quarter covered in the report, if applicable, as well as any measures
taken for the purpose of executing the corrective plan, if any exist, to which
CLAUSE 12 makes reference. In addition, the report may contain the Concession
Holder's reasons for believing he should be free from liability for any possible
default.
Reports shall be submitted that itemize the information received from each of
the Concession Holder's operating divisions throughout the country.
CLAUSE 12: DEVIATIONS
It is the Concession Holder's obligation to maintain service quality within the
range permitted by the deviations indicated as set forth in Annex "A" of this
Agreement, as well as those which may be fixed in accordance with CLAUSE 8,
which shall apply to the set of indicators that define each parameter.
Compliance with such obligation can be evidenced by the monthly records
contained in the quarterly reports submitted in accordance with CLAUSE 11 of the
results of the inspections conducted by CONATEL, or the results of the audits
conducted by the Concession Holder.
If, in CONATEL's judgment and on the basis of the foregoing instruments, there
is a degree of deviation higher than that permitted for any of the parameters
and service quality indicators, CONATEL shall notify the Concession Holder, who
shall submit a corrective plan to the satisfaction of CONATEL within not more
than fifteen (15) consecutive days from receipt of the notification, which it
shall fully implement within the quarter following the quarter during which the
non-compliance occurred. Notwithstanding, the Concession Holder may submit a
plan which exceeds three months, provided it is approved by CONATEL. Such
corrective plan shall contain the mechanisms to be employed by the Concession
Holder during the implementation period in order to reach the average level of
the affected parameter or indicator and maintain such level within the limits
permitted under the agreed deviation.
If, after analyzing the regular quarterly progress reports of the implementation
of this Agreement, CONATEL determines that as of the close of the period fixed
for execution of the submitted corrective plan, the average quarterly deviation
persists at a level higher than that permitted for the parameter(s) or
indicator(s) that are the subject of the submitted corrective plan, the
CONCESSIONAIRE shall submit a new corrective plan and shall comply with CLAUSE
13 of this Agreement.
CLAUSE 13: PENALTY CLAUSE. COMPENSATION TO SUBSCRIBERS
With respect to the situation described in the last paragraph of CLAUSE 12, the
Concession Holder shall compensate subscribers from the corresponding operating
division with a credit equivalent to an average basic rental amount calculated
on the subscriber's immediately preceding monthly basic rental. These amounts
shall be credited within two months after due proof and notice to the Concession
Holder, by CONATEL, of the situation that generates the compensation.
Compensation shall be paid one time only for each parameter or indicator not
complied with per line in each month.
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CLAUSE 14: CRITERIA FOR EVALUATION OF ANNUAL OBJECTIVES FOR ALL PARAMETERS
Based upon the instruments referred to in CLAUSE 12 of this Agreement, CONATEL
shall verify compliance with the established annual objectives. The annual
objectives for each one of the quality parameters shall be deemed complied with
if the Concession Holder meets or exceeds the objective established for the
respective parameter or quality indicator as of the end of year 2000. If it is
determined that these objectives have not been met, the sanctions stipulated in
the Contract shall be applied.
If there is justification for a sanction in the form of a fine in accordance
with the Contract due to annual non-compliance with the same parameter or
indicator whereby subscribers were compensated according to CLAUSE 13, then the
amounts actually credited by the Concession Holder to the subscribers receiving
this compensation shall be applied to the amount of the applicable fine.
CLAUSE 15: MEASUREMENT OF THE QUALITY PARAMETERS
Except for those parameters whose objectives and methodologies are still to be
defined before the start of the first quarter of 2000, calculation of compliance
with the objectives, annual and monthly or for the time periods measured in the
inspections, shall begin as of January 1, 2000. In the other cases, such
calculation shall be performed starting in the second quarter of 2000,
inclusive.
CLAUSE 16: EXCEPTIONS FOR REGULAR BILLING TIME INDICATOR
Exceptional cases, which shall not be taken into account for purposes of
computing the objectives of the regular billing time indicator, shall include
significant anomalies caused by the "Project which corrects the failures caused
by the change of digits associated with the change of millenium (Y2K Project)",
and the implementation of the "Regulatory Numbering Framework" or "National
Numbering Plan" which may be in effect. In these cases, the Concession Holder
shall notify CONATEL of the problem that occurred, its impact and the respective
corrective action plan, so that CONATEL may approve the application, if deemed
appropriate, of special billing times of one hundred eighty (180) days for local
and domestic long distance calls and one (1) year for international long
distance calls, which shall commence being computed as of the moment the
respective calls are made; upon expiration of these times, the Concession Holder
may not conduct any corresponding billing. This measure shall have temporary
effects and shall be conditioned upon the duration of the facts of the situation
that trigger it.
CLAUSE 17: SPECIAL SYSTEM
The parties shall apply the special systems described below:
a. Maximum billing time: The Concession Holder may not charge subscribers for
Local, Domestic Long Distance and International Long Distance calls not billed
after 110 days from the time when they were made. The special time periods
established in CLAUSE 16 of this Agreement shall be applied to International
Collect Calls and calls made through third-party operators which could not be
reconciled within the time set forth above.
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b. Service malfunctions and interruptions: When telephone service is
interrupted or malfunctioning so as to degrade service for more than seventy-two
(72) consecutive hours after having been reported, the Concession Holder shall
compensate the subscriber, even when the interruption or malfunction is due to
an act of God or force majeure, provided that the Concession Holder can access
the facilities within its territory and make the corresponding repairs. Such
compensation shall consist of a credit in an amount equivalent to the average
basic charge calculated based on the basic monthly charge immediately prior to
the interruption or malfunction. In each case, the Concession Holder is
obligated to restore service to the subscriber as soon as possible without
degradation of service quality. The compensation to which this clause makes
reference shall be credited on the affected subscriber's monthly ▇▇▇▇ within not
more than three months following the interruption or malfunction. This
compensation shall not be attributed to any provision of CLAUSE 14 of this
Agreement.
CHAPTER IV
PLANT MODERNIZATION
CLAUSE 18: MODERNIZATION
The Concession Holder agrees to carry out an accelerated modernization program
in order to achieve a national annual average objective of eighty percent (80%)
digitalization of its internal plant by the end of year 2000, as established in
CLAUSES 19 and 20 of this Agreement.
CLAUSE 19: GENERAL CRITERIA FOR DIGITALIZATION
For purposes of calculating the "digitalization" objective, the following items
shall be considered:
a) Removal of groups of 1000 lines from the ARF and Pentaconta plants,
currently idle, to improve the service quality of the active lines at these
plants.
b) Removal of analog plants, using the currently idle digital plant.
c) Removal of the existing analog plant, replacing it with new digital lines.
It is understood that upon reaching eighty percent (80%) digitalization, as
provided in CLAUSE 18, the Concession Holder may not install new analog lines.
CLAUSE 20: GEOGRAPHICAL DISTRIBUTION
The digitalization referred to in CLAUSE 18 shall be implemented as uniformly as
possible within the country's federal districts, taking into consideration the
characteristics of the existing plant in each of these. To that end, the
following digitalization objectives for each federal district shall be
established for digitalization of existing plants:
1. The objective for each federal district shall be considered reached if a
minimum of seventy percent (70%) digitalization is reached in each of the
following federal districts: Amazonas, Bolivar, Delta Amacuro, Miranda,
Tachira, Anzoategui, Carabobo, Guarico, Monagas, Sucre, Barinas, Cojedes, Lara,
Nueva Esparta and Zulia.
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2. The objective for each federal district shall be considered reached if a
minimum of sixty percent (60%) digitalization is reached in each of the
following federal districts: Falcon, Portuguesa, Trujillo, Merida, ▇▇▇▇▇▇,
Aragua, Apure, Federal District and Yaracuy.
For purposes of calculating the objective and as part of the Executed
Digitalization Program during 2000, account shall be taken of those plants which
are of such a nature and size as to make it structurally impossible to complete
the performance timetable before the end of year 2000, provided they are duly
documented by the Concession Holder and approved by CONATEL during the plan
formulation stage, and the transfers involved are completed during the first
forty-five (45) days of 2001. Likewise, for the purpose of meeting the
digitalization objectives, account shall be taken of those plants for which the
performance timetable equals or exceeds eighty percent (80%) as of December 31,
2000, provided that the total of lines involved does not represent more than one
percent (1%) of the Digitalization Program total.
To that end, CONATEL shall approve the Modernization Plan to which reference is
made in CLAUSE 9 of the Contract submitted by the Concession Holder. If CONATEL
does not propose corrections to the plan before the end of January 2000, the
plan shall be deemed approved.
CLAUSE 21: PUBLIC TELEPHONES
The Concession Holder agrees to submit during the first quarter of 2000 a study
of the public telephone objective stipulated in the Contract for 2000, to enable
CONATEL to consider a review of such objective.
CHAPTER V
RATE SYSTEM
CLAUSE 22: RATE SYSTEM
After having reviewed the method for capping and re-balancing the rates
established in the Contract for Basic Services, the Republic and the Concession
Holder agree to adjust such method and, consequently, following publication in
the Official Journal of the Bolivarian Republic of Venezuela of the Rate
Resolution stipulated in CLAUSE 32 until November 27, 2000, apply the rate
system set forth in this Agreement and detailed in Annex "D" hereof.
Nevertheless, if the rates applicable to the period of free competition have not
been established as of such date, this Agreement shall remain in effect until
December 31, 2000. In such event, before the close of the year 2000, the parties
shall review and agree upon the rates which the Concession Holder shall
temporarily apply during the beginning of the period of free competition, until
such time as the appropriate Public Authority establishes the new rate system
for all basic telecommunications services operators.
CLAUSE 23: RESIDENTIAL SERVICE RATES FOR THE OBLIGATORY SUPPLY PLANS
In accordance with CLAUSE 32, the Republic shall fix the rates applicable to,
and essential characteristics of, the basic residential telecommunications
services as established in the obligatory supply plans indicated below. The
rates to be approved by the Republic shall be those
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established in Annex "D", which have been converted to Bolivars in the manner
set forth in CLAUSE 30.
Essential characteristics shall mean the rate plans for residential services,
the basic rental amount, the number of free minutes, and the local per-minute
charge established for each plan.
Initial Reference Charge for the Obligatory Supply Plans:
-----------------------------------------------------------------------------
Basic Rental Free minutes Local Minute Charge
-----------------------------------------------------------------------------
Plan A US$7.300 40 US$0.0441
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Plan B US$11.200 65 US$0.0312
-----------------------------------------------------------------------------
Plan C US$12.597 90 US$0.0285
-----------------------------------------------------------------------------
Plan F US$60 2500 Charge for Additional Minute
From 1 to 500 min: US$0.0100
From 501 to 1000 min: US$0.0090
From 1001 to 1500 min: US$0.0085
From 1501 to 2000 min: US$0.0080
From 2001 min: US$0.0075
--------------------------------------------------------------------------------
The additional minute charges under Plan F based on consumption volume shall be
applicable uniformly to all minutes over the established free minutes level and,
consequently, the charge per minute shall not be calculated in an escalating
manner.
Prepayment Mode: the Concession Holder shall also provide an obligatory supply
plan with a prepayment option for basic telephone service using the following
rates:
Initial Reference Charge for the Basic Telephone Plan featuring the Prepayment
option:
-------------------------------------------------------------------------------
Charge per Minute Minimum consumption
-------------------------------------------------------------------------------
Prepayment Plan US$0.09 Bs.10,000.00 in 60 days
-------------------------------------------------------------------------------
In each case, application of this option may be undertaken only with prior
approval by CONATEL of the respective "service contract" which sets forth the
conditions and terms of provision of the service using this method of payment.
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Furthermore, the Republic, in accordance with CLAUSE 32, shall fix the rates
applicable to, and essential characteristics of, the basic telephone plan under
the prepayment option. The rates to be approved by the Republic shall be those
established in Annex "D", which have been converted to Bolivars in the manner
set forth in CLAUSE 30.
The Concession Holder may offer other plans which feature prepayment options
under the established local-minute rate and contain a minimum consumption level
which is less than the above.
The Concession Holder shall be required to offer the obligatory plans.
CLAUSE 24: PLAN SWITCHING
Customers enrolled in the Basic, Intermediary and Advanced "Special Savings"
Plans, existing before the Resolution that will fix the new rates takes effect,
shall be automatically reclassified in plans A, B and C, described in Annex "D",
respectively, at no cost to the subscriber.
Residential subscribers may ask at their discretion and at no charge to switch
rate plans as many as two times within one year. Beginning with and including
the third plan switch, and for each additional plan switch within the same
period, the Concession Holder may charge the fee established in Annex "D" for
this amount.
In no case may the Concession Holder, in any plan changes following the initial
automatic reclassification, transfer a subscriber from his current rate plan to
another plan without his prior consent, or force such subscriber to switch to
another plan different from that chosen by such subscriber.
CLAUSE 25: OPTIONAL COMPLEMENTARY PLANS FOR RESIDENTIAL SERVICES
Pursuant to CLAUSE 32, the Republic shall fix the applicable rates and essential
characteristics established for the optional complementary plans as indicated
below. The rates to be approved by the Republic shall be those established in
Annex "D", which have been converted to Bolivars in the manner set forth in
CLAUSE 30.
The optional complementary plans may be modified by the Concession Holder
without the need for additional authorization or approval by CONATEL. In such
case, the modification shall be published one month prior to its taking effect
in at least two (2) nationally circulating daily newspapers for three (3)
consecutive days and shall notify all users listed on the Concession Holder's
regular billing schedule and CONATEL.
Initial Reference Charge for the Complementary Plans:
--------------------------------------------------------------------------
Basic Rental Free minutes Local Minute Charge
--------------------------------------------------------------------------
Plan D US$20 360 US$0.0280
-------------------------------------------------------------------------
Plan E US$27 600 US$0.0255
-------------------------------------------------------------------------
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The Concession Holder may offer subscribers other optional complementary plans,
which in no case shall feature a basic rental which exceeds eighty U.S. Dollars
(US$80).
CLAUSE 26: NON-RESIDENTIAL SERVICE RATES
Pursuant to CLAUSE 32, the Republic shall fix the Basic Rental rates applicable
to Non-Residential Service at an initial amount equivalent to US$21.00, and the
local per-minute rates at an initial amount equivalent to US$0.0374. The rates
shall be those established in Annex "D", which have been converted to Bolivars
in the manner set forth in CLAUSE 30.
CLAUSE 27: LONG DISTANCE RATES
Pursuant to CLAUSE 32, the Republic shall fix the Long Distance rates as
established below:
Domestic Long Distance: The rate is set at a weighted average level as of the
beginning of year 2000 equivalent to US$0.1875 per minute. The rates shall be
those established in Annex "D", which have been converted from U.S. Dollars to
Bolivars in the manner set forth in CLAUSE 30.
The parties also agree to modify the times established for application of the
normal and reduced Domestic Long Distance rates under the terms established in
Annex "D".
The Concession Holder may establish additional discounts on the rates set forth
in Annex "D" for Domestic Long Distance services.
International Long Distance: The rate is set at a weighted average level as of
the beginning of year 2000 equivalent to US$0.7437 per minute. The rates shall
be those established in Annex "D", which have been converted from U.S. Dollars
to Bolivars in the manner set forth in CLAUSE 30.
The Domestic Long Distance and International Long Distance rates shall not be
subject to new adjustments in 2000, except for special adjustments which shall
be valid in accordance with the Special Rate Adjustment Procedure set forth in
CLAUSE 31.
The Concession Holder may not combine or grant additional special discounts on
the Domestic Long Distance and International Long Distance rates or associate
them with specific plans established for residential or non-residential
customers. Accordingly, the Concession Holder may only offer additional
discounts on the Domestic Long Distance and International Long Distance rates if
they apply to all plans.
CLAUSE 28: PUBLIC TELEPHONE RATES
Pursuant to CLAUSE 32, the Republic shall fix the rates applicable to Public
Telephone Services as established below. The rates to be approved by the
Republic shall be those established in Annex "D", which have been converted to
Bolivars in the manner set forth in CLAUSE 30.
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A) Local Use
1. Reference charge for one minute of local use
-------------------------------------------------------------
a) Public telephones: TPM, TPT and Teletasa US$0.0312
-------------------------------------------------------------
b) Special public telephone US$0.0630
-------------------------------------------------------------
The parties understand "special public telephone" to mean those public
telephones located in special places or establishments approved by CONATEL,
currently installed or proposed by the Concession Holder. For purposes of
operating special public telephones, the Concession Holder shall inform users on
each telephone of this type, in a clear and visible manner, of the special rate
to be applied. This type of telephone shall be clearly identified for purposes
of differentiating it from regular public telephones.
Initially, the operation of this type of public telephone shall be permitted in
establishments holding a "five (5) star" rating, as established in the Organic
Tourism Law and its regulations, and which are enrolled as such in the National
Tourism Registry carried by the Tourism Corporation of Venezuela.
2. Reference charge for the Domestic Long Distance Public Telephone (DDN)
signal:
-----------------------------------------------------
Normal rate US$0.0329
-----------------------------------------------------
Reduced rate US$0.0280
-----------------------------------------------------
3. Frequency of the Domestic Long Distance Public Telephone (DDN) signal:
One (1) pulse every ten (10) seconds
B) Reference charge for International Long Distance Service (LDI)
The rates applied for minutes of use shall be those indicated by country for
International Long Distance telephone service as provided in CLAUSE 27 and
contained in Annex "D".
C) Reference charge for Credit Card Service
------------------------------------------
Local Use US$0.232
------------------------------------------
LDN Use US$0.594
------------------------------------------
LDI Use US$1.2256
------------------------------------------
CLAUSE 29: LEASED PUBLIC TELEPHONE
Pursuant to CLAUSE 32, the Republic shall fix the rates and characteristics
applicable to the Leased Public Telephone Service as established below. The
rates to be approved by the Republic shall be those established in Annex "D",
which have been converted to Bolivars in the manner set forth in CLAUSE 30.
In all cases, this option may be offered only with CONATEL's prior approval of
the respective Service Contract which contains the conditions and terms for
providing of such service.
13
Reference charges for Leased Public Telephone Service
---------------------------------------------------------------
Local Use US$0.063
---------------------------------------------------------------
Maintenance fee US$21.00
---------------------------------------------------------------
Free minutes 60
---------------------------------------------------------------
CLAUSE 30: ESTABLISHING RATES
The parties agree that the rate schedule shall be applied by means of two
adjustments, the first to be carried out one month after the publication to
which CLAUSE 32 of this Agreement makes reference as provided in Article 14 of
the Telecommunications Law, and the second, as of June 16 of the same year, as
provided in Annex "D".
The rates contained in this Agreement have been stated in U.S. Dollars adjusted
in accordance with international rate fluctuation, and they constitute an
initial reference charge for establishing the rates contained in Annex "D".
For conversion of the rates set forth in this Agreement to Bolivars, the parties
have agreed to apply the Bolivars-to-U.S. Dollar exchange rate expectations
according to the following monthly estimates for 2000:
------------------------------------------------------------------------------
Closing Rates Month Average Average Cumulative
(Bs./US$) (Bs./US$) Rate (Bs./US$)
------------------------------------------------------------------------------
651.00
------------------------------------------------------------------------------
January 658.09 654.55 654.55
------------------------------------------------------------------------------
February 665.18 661.64 657.97
------------------------------------------------------------------------------
March 672.27 668.73 661.64
------------------------------------------------------------------------------
April 679.36 675.82 665.15
------------------------------------------------------------------------------
May 686.45 682.91 668.77
------------------------------------------------------------------------------
June 693.55 690.00 672.27
------------------------------------------------------------------------------
July 700.64 697.10 675.88
------------------------------------------------------------------------------
August 707.73 704.19 679.48
------------------------------------------------------------------------------
September 714.82 711.28 682.96
------------------------------------------------------------------------------
October 721.91 718.37 686.56
------------------------------------------------------------------------------
November 729.00 725.46 690.04
------------------------------------------------------------------------------
The conversion of the rates stated in U.S. Dollars in this document to the
figures in Bolivars referred to in Annex "D" and to be published in the
Resolution to which CLAUSE 32 makes reference shall be effectuated subject to
the following provisions:
a) The basic residential rental rates for obligatory supply plans A, B and
C corresponding to the period from the effective date of the approved
rates to June 15, 2000, shall be determined by applying the exchange rate
of 651 Bs./US$.
Beginning June 16, 2000, an increase of 5.82% shall take effect on basic
residential rental rates for obligatory supply plans A, B and C.
14
b) The conversion of U.S. Dollars to Bolivars corresponding to the service
rates for Domestic Long Distance and International Long Distance shall be
effectuated by applying the exchange rate of 651 Bs./US$, and there shall
be no adjustment during the effective period of this Agreement, except as
provided in CLAUSE 31.
c) A conversion rate shall be applied to nonresidential basic rental,
residential and nonresidential local use, public telephone local use,
residential and nonresidential installation and subscription, and the
residential basic rental of Plan F and the complementary plans offered by
the Concession Holder in the following manner:
1. Until June 15, 2000, a conversion rate of 670.21 Bs./US$ shall be
applied.
2. As of June 16, 2000, a conversion rate of 709.25 Bs./US$ shall be
applied, except with respect to complementary plans.
d) For other services not explicitly indicated in this Principal Document,
an exchange rate of 606.00 Bolivars per U.S. Dollar was applied to the
rates in effect for December 1999. The rate level for 2000 shall be
determined by applying the following conversion rates to the above rate
level:
1. Until June 15, 2000, a conversion rate of 670.21 Bs./US$ shall be
applied.
2. As of June 16, 2000, a conversion rate of 709.25 Bs./US$ shall be
applied.
Likewise, in these cases, pursuant to CLAUSE 32, the Republic shall fix the
applicable rates established in Annex "D".
CLAUSE 31: SPECIAL RATE ADJUSTMENTS
Beginning in March 2000, both parties shall effectuate a follow-up process at
the close of each month on the fluctuation of the cumulative average exchange
rate for 2000, in comparison with the expectations described in CLAUSE 30. If a
variance is found, pursuant to the terms established in Annex "E", special
adjustments shall be made which shall be valid for all rates set forth in Annex
"D", and in accordance with the Special Rate Adjustment Procedure set forth in
Annex "E" of this Agreement. The resulting rate adjustment shall be verified and
approved by CONATEL as provided in the Resolution referred to in CLAUSE 32.
Notwithstanding, in the case indicated in Annex "E" (3-c), the resulting rates
shall be published in a new Rate Resolution which will be established for this
purpose by the Ministry of Infrastructure.
For these purposes, the official information to be used each month shall be the
rates announced by the Central Bank of ▇▇▇▇▇▇▇▇▇.
▇▇
CHAPTER VI
FINAL PROVISIONS
CLAUSE 32: RATE RESOLUTION
The rates applicable to the rate plans and their respective adjustments in 2000
established in CLAUSE 30 of this Agreement, shall be those fixed by the Ministry
of Infrastructure in a Resolution which shall be published in the Official
Journal immediately following execution of this Agreement. The rates shall take
effect as provided in the Resolution.
CLAUSE 33: GOOD FAITH COMMITMENT
The parties agree to take any action necessary to perform in good faith all the
obligations contained in this Agreement.
CLAUSE 34: THE CONCESSION HOLDER'S WAIVER OF THE EXERCISE OF LEGAL ACTION
The Concession Holder waives the exercise of any type of legal administrative
action now or in the future against the Republic deriving from the failure to
approve the rate adjustments corresponding to the period from the third quarter
of 1999 to the date of execution of this Agreement. Consequently, it is
expressly understood that such waiver shall be conditioned upon the Republic's
performance of the essential terms and obligations established in this
Agreement.
CLAUSE 35: EIGHTH-YEAR REVIEW
The provisions contained in this document constitute regulatory changes to be
imposed for the period of free competition which is part of the eighth-year
review process, as set forth in CLAUSE 22 of the Contract. As a consequence,
the parties acknowledge that it is advisable for the effective period of this
Agreement, to modify the rates as well as to modernize and qualify objectives in
the terms established in this Agreement and, therefor, by execution hereof,
declare the eighth-year review concluded and deem resolved the differences that
have arisen between the parties prior to the signing of this Agreement related
to the definition of the expansion and modernization objectives and
methodologies, the waiting time for obtaining service and billing errors,
without prejudice to CONATEL's rights provided under CLAUSES 27 and 28 of the
Contract.
Upon execution of this Agreement, Annexes "A", "B" and "C" of the Contract shall
be replaced in their entirety and, consequently, for the term of this Agreement,
only the quality and digitalization objectives established pursuant to this
Agreement shall control.
CLAUSE 36: PRINCIPAL DOCUMENT AND ANNEXES
This Agreement consists of this Principal Document and the following Annexes,
which together form an integral part hereof:
Annex A: "Year 2000 Quality Parameters and Indicators"
Annex B: "Business Service Improvement Plan"
Annex C: "CANTV Operating Divisions"
Annex D: "Rates"
Annex E: "Special Rate Adjustment Procedure"
16
The parties agree that in the event of doubt as to the scope and meaning of a
contractual provision, the stipulations contained in the Principal Document of
the agreement shall prevail over those incorporated into the Annexes.
CLAUSE 37: BINDING NATURE OF THE CONCESSION CONTRACT
The clauses of the Contract shall be applied to all matters not specifically set
forth in this Agreement. In the event of dispute, the provisions of this
Agreement shall prevail.
Likewise, if due to any circumstance the parties fail to reach agreement with
respect to the definition of methodologies, objectives or any other element to
which this Agreement makes reference within the required time periods or any
others specifically created for that purpose, the Concession Holder shall submit
proposals regarding the issues in dispute, which shall be submitted to CONATEL
for approval. If there are objections and modifications to the proposals
submitted, CONATEL shall notify the Concession Holder in the appropriate manner.
In such event, the Concession Holder shall be obligated to apply the objections
and modifications.
CLAUSE 38: SPECIAL DOMICILE
The Republic and the Concession Holder elect as special and exclusive domicile,
for all effects deriving under this Agreement, the city of Caracas, and the
courts thereof to which they declare themselves subject.
Three (3) counterparts are hereby executed with the same tenor and to the same
effect, in the City of Caracas on the ________ ( __ ) day of the month of ______
of the year 2000.
[signatures and stamps follow]
For the Concession Holder For the Republic
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ESQUEDO ▇▇▇▇▇▇
---------------------- --------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
President of CANTV Minister of Infrastructure
▇▇
▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ NOTARY
PUBLIC (1) TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT.
Caracas, February 21, 2000. 190(DEGREES) and 140(DEGREES). The foregoing
document drafted by ▇▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇, Esq., enrolled in the
national register for lawyers under No. 8292, was submitted for authentication
and devolution as per form No. 400/9 dated: 2/18/2000. Its signatories were
present and identified themselves: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ AND ▇▇▇▇▇▇▇
▇▇▇▇▇▇, of legal age, domiciled in Caracas, of VENEZUELAN nationality, married,
holders of Identification Cards Nos. 636,073 and 2,938,282. The original having
been read to them and compared with its photocopies in the Notary's presence,
the executing parties have said: "ITS CONTENTS ARE CORRECT, AND OURS ARE THE
SIGNATURES WHICH APPEAR AT THE BOTTOM OF THE INSTRUMENT". Whereupon they
declared it to be authentic in the presence of the witnesses: MAIGRETT ▇▇▇▇▇ AND
▇▇▇▇▇▇ ▇▇▇▇▇, bearers of Identification Cards Nos. 12,539,194 and 6,887,136,
inserting it under No. 25, Book 23, of the Books of Authentication carried by
this Notary. The subscribing Notary states for the record having viewed the
following documents: 1) Presidential Decree No. 632 dated January 10, 2000,
published in the Official Journal of the Bolivarian Republic of Venezuela No.
36,866, dated 1/10/2000, with such authority as is provided in Article 48 of the
Decree and with the Scope and Force of the Organic Law of Central
Administration; 2) Certificate of Incorporation and Bylaws of Compania Anonima
Nacional Telefonos de Venezuela (C.A.N.T.V.), registered in the Mercantile
Registry held by the former Court of Commerce of the Federal District, at No. 2,
Book 387, dated June 20, 1930, of which the most recent revision of the bylaws
was registered at the First Mercantile Registry of the Judicial Circuit of the
Federal District, State of Miranda on September 14, 1998, inserted at No. 39,
Book 208-A-Pro; 3) Minutes of the Regular Stockholders Meeting dated March 30,
1999, as provided in Article 11(b). And further for the record authorizes
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, bearer of Identification Card No. V-5,430,584, to witness the
signing of this instrument at Park Central, East Tower, Floor 50, Ministry of
Infrastructure, at 5:00 P.M.
[signatures and stamps follow]
18
NOTARY PUBLIC
By: /s/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
------------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
SIGNATORIES
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
THE WITNESSES:
By: /s/ MAIGRET ▇▇▇▇▇
---------------------------
MAIGRET ▇▇▇▇▇
By: /s/ ▇▇▇▇▇▇ ▇▇▇▇▇
---------------------------
▇▇▇▇▇▇ ▇▇▇▇▇
AUTHORIZED OFFICER
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
-------------------------
19
Annex A
"PARAMETERS AND QUALITY INDICATORS"
YEAR 2000
This Annex contains the parameters and quantitative objectives of quality of
service with which to measure the quality of service of the Concession Holder's
telephone network for the year 2000. These parameters are:
1. Accessibility to the telephonic service:
1.1. Waiting time for obtaining the service: Average of the time elapsed from
the request (date of commercial approval) and the installation of the service.
Delays not attributed to the customer and/or third parties (municipal and
national regulatory agencies) duly documented for verification shall not be
computed. The computation shall consider only the service requests from
residences inside the local area of coverage. The high risk zones (defined by
competent entities) shall be excluded.
National annual objective: 67 days
Monthly maximum: 77 days
1.2. Waiting list: Pending requests more than a month old based on the date of
commercial approval of the request of the customer, excluding the cases
indicated in clause 1.1.
Annual objective: 82%
Monthly maximum: 90%
1.3. Requests attended in zones without physical presence: Percentage of
requests recorded as of December 31, 1999, in zones without a physical presence
that shall be attended during the year 2000.
Annual objective: 50%
2. Retainability of the telephone service:
2.1. Actual complaints reported for every 100 lines in service, per month:
Annual average: 2.5% /month
Monthly maximum
by operating division: 2.9% /month
2.2. Percentage of breakdowns repaired in less than 24 hours:
Annual average: 70.0%
Monthly minimum
by operating division: 59.5%
2.3. Percentage of breakdowns repaired in less than 48 hours:
Annual average: 90.0%
Monthly minimum
by operating division: 76.5%
2.4. Average Time to Fix Breakdowns: Total time elapsed, in hours, from the
time actual breakdowns are reported until repaired, among the total actual
problems reported by the customers.
Annual average: 25 hours
Monthly maximum,
by operating division: 28.8 hours
3. Quality of operation of the network:
3.1. Percentage of calls completed for local traffic, domestic long distance
and international long distance: Percentage of calls attempted and correctly
dialed, which are successfully connected to the party being called (includes
cases when the party being called either answers, rings but does not answer, the
line is busy, a prerecorded machine answers, a suspended subscriber tone is
received, or it is a toll-free call).
-------------------------------------------------------------------------------
Domestic Annual Monthly Minimum
Calls Objective (%) by Operating Division (%)
-------------------------------------------------------------------------------
Local 96.5 82.0
-------------------------------------------------------------------------------
DLD 95.5 81.2
-------------------------------------------------------------------------------
ILD 96.5 82.0
-------------------------------------------------------------------------------
3.2. Time to complete call: Time that elapses since the last digit is dialed
until an answering tone is received.
Objective: To be established during the first quarter of the year 2000.
3.3. Percentage of calls initiated that receive a dial tone in no more than
three seconds during peak hours (results to be evaluated during first quarter):
Annual Objective: 98%
2
4. Efficiency of operator service:
4.1. Average waiting time for operator answer: Average time in which operators
delay in answering user calls.
Service Domestic Annual Goal (sec) Monthly maximum (sec)
------- ------------------------- ---------------------
15 5 6.5
100 8.0 8.8
101 15.0 16.5
103 20.0 22.0
122 20.0 22.0
80021515 (*)
* Measure of the time that elapses from the moment the customer requests the aid
of a Telemarketing Executive (option "zero" in the robot menu) until receiving
attention. It begins with a parameter of 3.5 minutes and its behavior is
evaluated during the first quarter of 2000, in order to establish objectives for
subsequent quarters which imply improvements in this index.
4.2. Percentage of traffic calls answered directed to Operator Services:
Percentage of calls that were answered by the different operator services.
Operator Domestic Annual Monthly Minimum,
Service (%) Objective (%) by Division
----------- --------------- -----------------
100 65.0 58.5
103 75.0 67.5
122 55.0 49.5
15 65.0 58.5
The objectives for services 101 and 800 21515 shall be fixed after evaluating
their behavior during the first quarter of 2000.
5. Effectiveness of billing:
5.l. Billing claims: Claims outstanding for every 100 invoices, monthly.
Annual Domestic Monthly maximum
--------------- ---------------
CANTV's own services 0.35 0.5
Services of third parties 0.11(*)
(*) During the first quarter of the year 2000 and subject to evaluation
of the success of the parameter, agreement will be reached with
respect to objectives that will be established for subsequent
quarters in the year 2000.
The base for the measurement of both indicators shall be total valid claims.
When CONATEL deems it advisable it will revise the "Procedure for Investigation
of Billing Complaints". The
3
Concession Holder shall submit the breakdown of complaints by type of service on
a quarterly basis, as additional information.
5.2. Regular Billing Time: Number of days elapsed since the Domestic Long
Distance and International Long Distance calls were made, as generated in the
CANTV network, until such calls were billed.
Domestic Annual Objective: 95% less than or equals to of 45 days
6. User satisfaction: To be agreed between the parties upon completion of
the first surveys conducted by third parties.
4
REPUBLIC OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇, NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189(DEGREES) and 140(DEGREES). This is the Annex and/or plan
referred to in the document drafted by ▇▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇, Esq.,
enrolled in the national register for attorneys under No. 8292, submitted for
Authentication and Devolution as per form No. 400/9 dated: 2/18/2000. Signed on
this date by the authorized parties: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ AND ▇▇▇▇▇▇▇
▇▇▇▇▇▇, inserting it under No. 25, Book 23, of the Books of Authentication
carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
------------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
SIGNATORIES
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
5
Annex B
"COMMERCIAL SERVICE IMPROVEMENT PLAN"
This Annex contains the plan for improvement of the services provided by the
"800 21515" Service Center, as well as to the Commercial Service Offices which
the Concession Holder will be connected to in the year 2000.
1. "800 21515" Service Center
1.1. To increase to 570 the lines of access to the service, by means of the
installation of 270 additional lines, which will permit an increase of 1,600,000
calls attended monthly.
1.2 To increase to 240 the number of telemarketing executives by hiring 50
additional executives to attend calls.
1.3 To raise the service indicators to the level recognized as the
international standard, and, following evaluation of new programs, traffic
fluctuation, staff increases and improvements in customer service procedures, to
develop specific plans for achieving such standards.
2. Plan for improvement of Commercial Service Offices "OAC's"
2.1 Upgrading the Commercial Service Offices: Minimum conditions of operation
focusing on the criteria of Security and Customer Service (Infrastructure and Q-
Matic).
Year 2000 goal: 11 offices
2.2 Automation of Offices: To network the offices at the domestic level,
integrate the information applications and add the On Line Collection System,
SRL (integration of the cash and service systems in a single executive).
Year 2000 goal: increase from 3 to 89 offices equipped with SRL
2.3 Telecommunications Services Learning Center: Process of training and
certifying staff to permit training of member Agents.
Year 2000 goal: increase from 32 to 801 certified executives
2.4. Teller windows: To continue with the installation of payment points in
business and public places with heavy traffic volume.
Year 2000 goal: increase from 74 to 100 windows
2.5. Full Service Points (PAI): To provide various service alternatives by
establishing a network of contact points which make it possible to satisfy the
customer's needs in the area of telecommunications.
Year 2000 goal: increase from 2 to 20 PAIs.
2
REPUBLIC OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189(DEGREES) and 140(DEGREES). This is the Annex and/or plan
referred in the document drafted by ▇▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇, Esq.,
enrolled in the national register for attorneys under No. 8292, submitted for
Authentication and Devolution as per form No. 400/9 dated: 2/18/2000. Signed on
this date by the authorized representatives: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ AND
▇▇▇▇▇▇▇ ▇▇▇▇▇▇, inserting it under No. 25, Book 23, of the Books of
Authentication carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
------------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
SIGNATORIES
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
3
Annex C
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE I)
------------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
------------------------------------------------------------------------------
2212 2019 BOLEITA 02-232,4,5,7,8,9
---------------------------------------------------------
2233 2022 ▇▇▇▇▇▇ 02-241,2,3
---------------------------------------------------------
3610 3610 TURUMO 02-244
---------------------------------------------------------
2235M 2023 MIRANDA 02-242,3
---------------------------------------------------------
2236 2032 LIMONCITO 02-2912
---------------------------------------------------------
3606 3612 FILA DE MARICHES 02-5320
---------------------------------------------------------
2513 2138 CNT-LOS CORTIJOS (**) 02-500
---------------------------------------------------------
2222 2017 CALIFORNIA I 02-271
---------------------------------------------------------
2222 2018 CALIFORNIA II 02-272
---------------------------------------------------------
2225P 2027 PETARE 02-2566 ZONE I MIRANDA
---------------------------------------------------------
2226 2025 PALO VERDE 02-251,2
---------------------------------------------------------
2237 2026 MACARACUAY 02-256,7,8
---------------------------------------------------------
2313 2029 CHACAO 02-261 al 267
---------------------------------------------------------
2314 2030 LOS PALOS GDES. I 02-283
---------------------------------------------------------
2314 2030 LOS PALOS GDES. II 02-284
---------------------------------------------------------
2314 2031 LOS PALOS GDES. 02-285,6
---------------------------------------------------------
2323 2120 CAFETAL 02-985
---------------------------------------------------------
2323 2121 CAFETAL II 02-986
---------------------------------------------------------
2323 2121 CAFETAL III 02-987
------------------------------------------------------------------------------
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE I)
---------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
---------------------------------------------------------------------------
3202 3204 TEQUES 02-364
----------------------------------------------------
3202 3202 TEQUES 02-321,2,3
----------------------------------------------------
3203R 3203 SANT. ▇▇▇▇▇ 02-322
----------------------------------------------------
3204P 3212 SAN ▇▇▇▇▇ 02-378
----------------------------------------------------
3205 3205 ▇▇▇▇▇▇▇▇▇▇ 02-383
----------------------------------------------------
3205C 3206 COL. ▇▇ ▇▇▇▇▇▇▇▇▇▇ 02-383
----------------------------------------------------
3207 3207 SAN ANTONIO 02-371,372
----------------------------------------------------
3224 3209 SAN ANTONIO 02-373
----------------------------------------------------
3208 3208 LAS MINAS 02-372,373
----------------------------------------------------
3210 3210 SAN ▇▇▇▇ 02-3751
----------------------------------------------------
3215 3214 PARACOTOS 02-3911
----------------------------------------------------
3216 3213 EL JARILLO 02-392
----------------------------------------------------
3912 3903 OCUMARE DEL ▇▇▇ ▇▇ 039-240, 50
----------------------------------------------------
3913 3905 SAN FCO. DE YARE 038-29
----------------------------------------------------
3914 3911 SANTA LUCIA I 039-47
----------------------------------------------------
3914 3912 SANTA ▇▇▇▇▇ ▇▇ 039-481
----------------------------------------------------
3915 3907 SANTA ▇▇▇▇▇▇ 039-31
----------------------------------------------------
3917 3904 AVE ▇▇▇▇▇ 039-281
----------------------------------------------------
3922 3916 CUA 039-91
----------------------------------------------------
3923 3918 CHARALLAVE 039-96,8
----------------------------------------------------
3924 3914 LOS ANAUCOS 039-82 ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
----------------------------------------------------
3926 3919 ▇▇▇▇▇▇ 039-9910
----------------------------------------------------
3603 3603 CUIDAD ▇▇▇▇▇▇▇ 02-381
----------------------------------------------------
3607 3607 GUATIRE I 02-341,44
----------------------------------------------------
3600 3600 TRAPICHITO 02-361,2,3
----------------------------------------------------
3602 3602 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇ 02-3691
----------------------------------------------------
3605 3605 ▇▇▇▇▇ ARRIBA 02-3416
----------------------------------------------------
3616 3616 PALO ALTO 02-347
----------------------------------------------------
3413 3413 CAUCAGUA I 034-61
----------------------------------------------------
3413 3414 CAUCAGUA II 034-62
----------------------------------------------------
3424 3404 HIGUEROTE 034-230,36
----------------------------------------------------
3426 3409 T. DE MAMPORAL I 034-41
----------------------------------------------------
3426 3411 T. DE MAMPORAL II 034-421
----------------------------------------------------
3426 3432 T. DE MAMPORAL 034-42
----------------------------------------------------
3431 3427 SAN FDO. DEL GAUPO 034-820
----------------------------------------------------
3432 3424 CUPIRA 034-79
----------------------------------------------------
3433 3426 EL GUAPO 034-810
----------------------------------------------------
3435 ▇▇▇▇ ▇. ▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
----------------------------------------------------
3435 3420 RIO CHICO 034-74
----------------------------------------------------
3437 ▇▇▇▇ ▇▇▇. ▇▇ ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇▇
----------------------------------------------------
3442 3408 CHIRIMENA 034-381
---------------------------------------------------------------------------
2
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE II)
------------------------------------------------------------------------------
UBIC. OPERATING FEDERAL
CONT. CCCC PLANT SERIAL DIV. ENTITY
------------------------------------------------------------------------------
2513 2064 LOS CAOBOS I 02-571
-----------------------------------------------------
2513 2064 LOS CAOBOS II 02-572
-----------------------------------------------------
2513 2065 LOS CAOBOS III 02-5730
-----------------------------------------------------
2513 2065 LOS CAOBOS IV 02-574
-----------------------------------------------------
2513 2067 LOS CAOBOS 02-575,6,7,8
-----------------------------------------------------
2513 2058 CENTRO NACIONAL 02-531
-----------------------------------------------------
2516 2060 SAN ▇▇▇▇▇▇▇ I 02-545
-----------------------------------------------------
2516 2059 SAN ▇▇▇▇▇▇▇ ▇▇ 02-541
-----------------------------------------------------
2516 2128 SAN ▇▇▇▇▇▇▇ 02-___ 3
-----------------------------------------------------
2517 2050 ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ I 02-551
-----------------------------------------------------
2517 2057 ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ II 02-552
-----------------------------------------------------
2517 2124 ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ 02-550,2
-----------------------------------------------------
2813 2061 CARACAS I 02-561
-----------------------------------------------------
2813 2061 CARACAS II 02-562
-----------------------------------------------------
2813 2062 CARACAS III 02-563
-----------------------------------------------------
2813 2063 ▇▇▇▇▇▇▇ ▇▇-▇▇▇ ▇▇▇▇ II FEDERAL DISTRICT
-----------------------------------------------------
2712 2080 ALTA FLORIDA 02-730
-----------------------------------------------------
2712 2079 ALTA FLORIDA 02-731
-----------------------------------------------------
2713 2106 EL ROSAL 02-951,2,3,4
-----------------------------------------------------
2513 2137 CNT - EL ROSAL (**) 02-500
-----------------------------------------------------
2714 2085 FLORIDA 02-761,2,3
-----------------------------------------------------
2716 2087 LA SALLE I 02-781
-----------------------------------------------------
2716 2087 LA SALLE II 02-782
-----------------------------------------------------
2716 2088 LA SALLE 02-793,4
-----------------------------------------------------
2513 2135 CNT - LA SALLE (**) 02-500
------------------------------------------------------------------------------
3
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE II)
-----------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------
2912 2081 ▇▇▇▇▇ ▇▇▇▇▇ II 02-751
---------------------------------------------------
2912 2129 ▇▇▇▇▇ ▇▇▇▇▇ 02-753,4
---------------------------------------------------
2913 2107 CHUAO 02-959
---------------------------------------------------
2914 2100 ▇▇▇▇▇▇▇▇ ▇▇ 02-992
---------------------------------------------------
2914 2122 MERCEDES III 02-991,3
---------------------------------------------------
2924 2119 FCO. SALIAS III 02-979
---------------------------------------------------
2924 2116 FCO. SALIAS 02-975,6,7,8
---------------------------------------------------
2924A 2115 ▇▇▇▇▇ ARRIBA ▇▇-▇▇▇▇▇▇▇
---------------------------------------------------
2924P 2117 ALTO ▇▇▇▇▇ 02-979,6
---------------------------------------------------
2933 2101 TRINIDAD I ▇▇-▇▇▇ ▇▇▇▇ II MIRANDA
---------------------------------------------------
2933 2102 ▇▇▇▇▇▇▇▇ ▇▇ 02-941
---------------------------------------------------
2933 2104 TRINIDAD III 02-943
---------------------------------------------------
2933 2131 ▇▇▇▇▇▇▇▇ ▇▇ 02-944,45
---------------------------------------------------
2934 2110 LOS GUAYABITOS 02-962
---------------------------------------------------
2935 2111 EL HATILLO 02-961,3
---------------------------------------------------
2935L 2113 LOMAS D/L LAGUNITA 02-963819
---------------------------------------------------
2935P 2114 POTRO REDONDO 02-963883
-----------------------------------------------------------------------------------
2936H 2103 HOYO DE LA PUERTA 02-942 ZONE II FEDERAL DISTRICT
-----------------------------------------------------------------------------------
4
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CAPITAL REGION (ZONE III)
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
2814 2094 ▇▇ ▇▇▇▇▇▇▇ 02-860,1,2,3
-----------------------------------------------------------------
2814 2090 ▇▇ ▇▇▇▇▇▇▇ 02-864
-----------------------------------------------------------------
2816A 2097 ALTA VISTA 02-872,3
-----------------------------------------------------------------
2822 2096 NUEVA CARACAS 02-870,2,3
-----------------------------------------------------------------
2822 2095 NUEVA CARACAS 02-871
-----------------------------------------------------------------
2825 2083 23 DE ENERO I 02-8585
-----------------------------------------------------------------
2836 3300 EL JUNKO 02-4121
-----------------------------------------------------------------
2837 3301 ▇▇▇▇ ▇▇▇▇▇▇▇ 02-422
-----------------------------------------------------------------
2412 2051 FCO. ▇▇▇▇▇▇▇ 02-471,2
-----------------------------------------------------------------
2413 2053 MADERERO 02-481,2,4
-----------------------------------------------------------------
2413 2054 MADERERO 02-4830
-----------------------------------------------------------------
2414 2048 FCO. ▇▇▇▇▇▇▇ II 02-442
-----------------------------------------------------------------
2414 2048 FCO. ▇▇▇▇▇▇▇ III 02-443
-----------------------------------------------------------------
2416 2049 SAN ▇▇▇▇▇▇ III 02-451,452
-----------------------------------------------------------------
2416 2050 SAN ▇▇▇▇▇▇ I 02-461
-----------------------------------------------------------------
2416 2050 SAN ▇▇▇▇▇▇ ▇▇ 02-462
-----------------------------------------------------------------
2513 2136 CNT-SAN ▇▇▇▇▇▇ (**) 02-500 ZONE III FEDERAL DISTRICT
-----------------------------------------------------------------
2423 2042 CARICUAO I 02-431
-----------------------------------------------------------------
2423 2042 CARICUAO II 02-432
-----------------------------------------------------------------
2423 2043 CARICUAO 02-4330
-----------------------------------------------------------------
2423K 2044 ▇▇▇▇▇▇▇ 02-43343
-----------------------------------------------------------------
2423M 2045 MACARAO 02-43354
-----------------------------------------------------------------
2426R 2046 RIO CRISTAL 02-43358
-----------------------------------------------------------------
2427J 2047 ADJUNTAS 02-433,4
-----------------------------------------------------------------
2612 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ I 02-661
-----------------------------------------------------------------
2612 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ II 02-662
-----------------------------------------------------------------
2612 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ 02-690,693
-----------------------------------------------------------------
2615 2070 ▇▇▇▇▇ DE ▇▇▇▇▇ 02-631,32,33
-----------------------------------------------------------------
2622 2075 COCHE I 02-681
-----------------------------------------------------------------
2622 2075 COCHE II 02-682
-----------------------------------------------------------------
2624 2074 JARDINES 02-671,2
-----------------------------------------------------------------------------------------------------
3102 3102 MAIQUETIA 02-332
-----------------------------------------------------------------
3102 3103 MAIQUETIA 02-331
-----------------------------------------------------------------
3104 3107 MACUTO 02-334
-----------------------------------------------------------------
3119 3119 CARABALLEDA 02-394,396
-----------------------------------------------------------------
3118 3118 LOS CARACAS 02-3379
-----------------------------------------------------------------
3115 3116 ▇▇▇▇▇▇▇▇ ▇▇-▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------------------------------------------------
3109 3108 CATIA LA MAR I 02-351
-----------------------------------------------------------------
3109 3109 CATIA LA MAR II 02-352
-----------------------------------------------------------------
3107 3112 AEROPUERTO 02-355
-----------------------------------------------------------------
3306 3306 CARAYACA 02-3361
-----------------------------------------------------------------
3113 3113 LAS ▇▇▇▇▇▇▇ 02-3681
-----------------------------------------------------------------------------------------------------
5
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTRAL REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
4114 4106 CAMORUCO I 041-21
-----------------------------------------------------------------
4114 4106 CAMORUCO II 041-22
-----------------------------------------------------------------
4114 4108 CAMORUCO 041-23,4,5
-----------------------------------------------------------------
4114G ▇▇▇▇ ▇▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇▇ 041-260
-----------------------------------------------------------------
4116 4119 EL TRIGAL 041-42
-----------------------------------------------------------------
4116 4120 EL TRIGAL 041-430
-----------------------------------------------------------------
4118 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ I 041-66
-----------------------------------------------------------------
4118 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ II 041-67,8
-----------------------------------------------------------------
4128b 4107 EL BOSQUE 041-230
-----------------------------------------------------------------
4134 4140 LA ENTRADA 041-930
-----------------------------------------------------------------
4123 4121 LA FUNDACION I 041-47,8,77
-----------------------------------------------------------------
4125 4136 EL MOLINO 041-979
-----------------------------------------------------------------
4127 4122 VALENCIA CENTRO 041-57,8,9
-----------------------------------------------------------------
4127B 4123 SAN BLAS 041-590
-----------------------------------------------------------------
4129 4110 VALENCIA SUR 041-31
-----------------------------------------------------------------
4129 4113 VALENCIA SUR 041-35,83
-----------------------------------------------------------------
4143 4900 CAMPO CARABOBO 049-290 CARABOBO CARABOBO
-----------------------------------------------------------------
4147 4133 TOCUYITO I 041-95
-----------------------------------------------------------------
4147 4134 TOCUYITO II 041-96
-----------------------------------------------------------------
4147 4142 TOCUYITO III 041-940
-----------------------------------------------------------------
4113C 4127 CASTILLITO 041-7145
-----------------------------------------------------------------
4115 4112 ISABELICA I 041-33
-----------------------------------------------------------------
4115 4112 ▇▇▇▇▇▇▇▇▇ ▇▇ 041-34
-----------------------------------------------------------------
4115 4111 ISABELICA III 041-32,3,84
-----------------------------------------------------------------
4117A 4117 LAS AGUITAS 041-380
-----------------------------------------------------------------
4117B 4117 LAS AGUITAS 041-84
-----------------------------------------------------------------
4117P 4118 PIEDRAS NEGRAS 041-381
-----------------------------------------------------------------
4137D 4130 ESMERAL.-MONTESERINO 041-810,2
-----------------------------------------------------------------
4138 4126 LA ▇▇▇▇▇▇▇▇▇ 041-710,20
-----------------------------------------------------------------
4145 4128 ▇▇▇▇ AMARILLO 041-780,5
-----------------------------------------------------------------
4146 4501 CENTRAL TACARIGUA 045-3510
-----------------------------------------------------------------
4152 4502 BELEN 045-390
-----------------------------------------------------------------
4154 4504 GUIGUE I 045-42
-----------------------------------------------------------------
4154 4503 GUIGUE II 045-411
-----------------------------------------------------------------------------------------------------
6
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTRAL REGION
----------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
----------------------------------------------------------------------------
4162 4507 GUACARA 045-64
--------------------------------------------
4163 4512 CIUDAD ALIANZA 045-71
--------------------------------------------
4164P 4515 PARAPARAL 045-812,13
--------------------------------------------
4166 4505 SAN ▇▇▇▇▇▇▇ I 045-51
--------------------------------------------
4166 4506 SAN ▇▇▇▇▇▇▇ ▇▇ 045-521
--------------------------------------------
4167N 4514 NEGRO PRIMERO 045-810
--------------------------------------------
4168P ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇ 045-620
--------------------------------------------
4178 4513 VIGIRIMITA 045-910
--------------------------------------------
4198 4321 MARIARA 043-630
--------------------------------------------
4172 4909 BEJUMA I 049-91
--------------------------------------------
4172 4910 BEJUMA II 049-92 CARABOBO CARABOBO
--------------------------------------------
4172 4911 BEJUMA 049-930
--------------------------------------------
4173 4902 CANOABO 049-710
--------------------------------------------
4174 4903 CHIRGUA 049-750
--------------------------------------------
4175 4905 MIRANDA 049-81
--------------------------------------------
4176 4907 MONTALBAN 049-85
--------------------------------------------
4212 4203 PUERTO ▇▇▇▇▇▇▇ 042-61,2
--------------------------------------------
4213 4206 CUMBOTO 042-644
--------------------------------------------
4205 LA SORPRESA 042-642,65
--------------------------------------------
4213P 4211 EL PALITO 042-77
--------------------------------------------
4244 4208 MORON I 042-720
----------------------------------------------------------------------------
4812 5800 SAN ▇▇▇▇▇▇ III 058-330
--------------------------------------------
4843 5801 LAS VEGAS 058-5100
--------------------------------------------
4852 5810 EL PAO 058-760 COJEDES COJEDES
--------------------------------------------
4854 5808 TINACO 058-71
--------------------------------------------
4855 5804 TINAQUILLO 058-660,6
--------------------------------------------
4872 5812 EL BAUL 058-81
----------------------------------------------------------------------------
7
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
-------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
4313 4330 EL ▇▇▇▇▇ 043-83
-----------------------------------------------
4314 4306 LA BARRACA 043-32
-----------------------------------------------
4314 4307 LA BARRACA 043-33
-----------------------------------------------
4315 4311 LAS DELICIAS 043-41
-----------------------------------------------
4315 4312 LAS DELICIAS 043-420
-----------------------------------------------
4316 4317 LA ROMANA 043-54
-----------------------------------------------
4316 4315 LA ROMANA 043-51,3
-----------------------------------------------
4317 4308 LAS ACACIAS 043-34
-----------------------------------------------
4317 4309 LAS ACACIAS 043-35,8
-----------------------------------------------
4318 4314 MARACAY CENTRO 043-46,7
-----------------------------------------------
4318 4313 MARACAY CENTRO II 043-45
-----------------------------------------------
4325R 4316 LAS INDUSTRIAS 043-51,3
-----------------------------------------------
4327S 4310 LOS SAMANES I 043-3525
-----------------------------------------------
4327 4327 LOS SAMANES II 043-720
-----------------------------------------------
4328 4336 ▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------------------------------
4332 4331 CHORONI 043-9110
-----------------------------------------------
4333 ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
-----------------------------------------------
4334M 4326 ▇▇ ▇▇▇▇▇▇ 043-710
-----------------------------------------------
4342 4322 PALO NEGRO 043-670
-----------------------------------------------
4446 ▇▇▇▇ ▇▇▇▇▇▇▇ 044-63,1
-----------------------------------------------
4462 4408 ▇▇▇▇▇▇▇▇▇ 044-4610
-----------------------------------------------
4464 4414 VILLA DE CURA 044-864
-----------------------------------------------
4465 4418 LOS TANQUES 044-89
-----------------------------------------------
4512 4606 SAN ▇▇▇▇▇▇▇▇ I 048-571
-----------------------------------------------
4512 4621 SAN ▇▇▇▇▇▇▇▇ ▇▇ 046-560
-----------------------------------------------
4513 4603 SAN SEBASTIAN I 046-51
-----------------------------------------------
4513 4604 SAN ▇▇▇▇▇▇▇▇▇ ▇▇ 046-520
-----------------------------------------------
4514 4612 BARBACOAS 046-670
-----------------------------------------------
4515 4607 CAMATAGUA I 046-590
-----------------------------------------------
4515 4620 CAMATAGUA II 046-591
-------------------------------------------------------------------------------
8
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
4413 ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇ I 044-21
------------------------------------------------
4413 ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇ ▇▇ 044-220
------------------------------------------------
4401 3305 ▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
------------------------------------------------
4422 4403 EL CONSEJO I 044-31
------------------------------------------------
4422 4404 EL CONSEJO II 044-320
------------------------------------------------
4413E 4422 TEJERIAS 044-341
------------------------------------------------
4424 ▇▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇
------------------------------------------------
4442 4413 CAGUA 044-7
------------------------------------------------
044-93_,__
------------------------------------------------
4445 4409 SAN MATEO I 044-51
------------------------------------------------
4445 4410 SAN ▇▇▇▇▇ ▇▇ 044-521
------------------------------------------------
4447 ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇
------------------------------------------------
4448 4419 BELLA VISTA 044-952
--------------------------------------------------------------------------------
4612 4602 SAN ▇▇▇▇ DE LOS MORROS 046-31,32
------------------------------------------------
4622 4613 ▇▇▇▇▇ 046-690
------------------------------------------------
4635 3814 ▇▇▇▇▇▇▇▇▇▇ DE ORITUCO 038-340
------------------------------------------------
4636 3804 SAN ▇▇▇▇ DE GUARIBE 038-410
------------------------------------------------
4754 3800 ▇▇▇▇▇▇ 038-2110
------------------------------------------------
4653 4615 CALABOZO 046-71,2
------------------------------------------------
4664 4609 ▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇-▇▇
------------------------------------------------
▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ 047-710
------------------------------------------------
4712 3504 ▇▇▇▇▇ DE ▇▇ ▇▇▇▇▇▇ I 035-41,2
------------------------------------------------
4723 3509 ▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
------------------------------------------------
4725 3510 LAS MERCEDES 035-790
------------------------------------------------
4726 3505 CABRUTA 035-610
------------------------------------------------
4732 3807 EL ▇▇▇▇▇▇▇ 038-580
------------------------------------------------
4734 3812 SANTA ▇▇▇▇▇ DE IPIRE 038-81
------------------------------------------------
4735 3805 TUCUPIDO 038-520
------------------------------------------------
4736 3809 ZARAZA I 038-61
------------------------------------------------
4736 3817 ZARAZA 038-62
------------------------------------------------
4736 3810 ZARAZA II 038-621
------------------------------------------------
4736 3811 ZARAZA III 038-622
------------------------------------------------
4738 3816 SAN ▇▇▇▇▇▇ ▇▇ ▇▇▇▇ 038-450
--------------------------------------------------------------------------------
9
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER PLAIN REGION
-------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
4912 4701 SAN FDO. DE APURE 047-2
-----------------------------------------------
4912 4703 SAN FDO. DE APURE 047-41
-----------------------------------------------
4923 4706 BIRUACA I 047-65
-----------------------------------------------
4923 4705 BIRUACA II 047-640
-----------------------------------------------
4926 4718 SAN ▇▇▇▇ DE PAYARA 047-590
-----------------------------------------------
4932 ▇▇▇▇ ▇▇▇▇▇▇▇▇ I 047-81 APURE APURE
-----------------------------------------------
4932 ▇▇▇▇ ▇▇▇▇▇▇▇▇ II 047-820
-----------------------------------------------
047-9610
-----------------------------------------------
4953 4714 MANTECAL 047-940
-----------------------------------------------
4964 4702 EL RECREO 047-310
-----------------------------------------------
4992 4712 ELORZA 047-91
-------------------------------------------------------------------------------
4925 4806 ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇
-------------------------------------------------------------------------------
9312 4800 PUERTO AYACUCHO 048-210
----------------------------------------------- AMAZONAS AMAZONAS
9315 4804 SAN FDO. DE ATABAPO 048-411
-------------------------------------------------------------------------------
10
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER WEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------
5112 5106 BARQUISIMETO II 051-31
-----------------------------------------------
5112 5107 BARQUISIMETO 051-32,3
-----------------------------------------------
5113 5115 ▇▇▇▇▇ 051-50,1
-----------------------------------------------
5113 5116 ▇▇▇▇▇ 051-520,5
-----------------------------------------------
5114 5114 AYACUCHO 051-40,5,6,7
-----------------------------------------------
5115 5112 OBELISCO 051-42
-----------------------------------------------
5115 5110 OBELISCO 051-41,3
-----------------------------------------------
5116 5117 SANTA ▇▇▇▇▇ 051-53
-----------------------------------------------
5116 5118 SANTA ▇▇▇▇▇ 051-540,55
-----------------------------------------------
5125I 5126 LAS INDUSTRIAS 051-690
-----------------------------------------------
5126 5109 UNION 051-370
-----------------------------------------------
5127 5124 SANTA ▇▇▇▇▇▇ 051-660
-----------------------------------------------
5128 5129 PATA E PALO 051-73
-----------------------------------------------
5131C 5111 LA CARUCIENA 051-417,34
-----------------------------------------------
5132 5302 BOBARE 053-250
-----------------------------------------------
5133 5300 DUACA I 053-21
-----------------------------------------------
5133 5301 DUACA II 053-220
-----------------------------------------------
5135 5144 RIO CLARO 051-980
-----------------------------------------------
5139C 5125 LOS CREPUSCULOS 051-670 ▇▇▇▇ ▇▇▇▇
-----------------------------------------------
5142 5119 CABUDARE II 051-61,2
-----------------------------------------------
5142C 5122 CABUDARE I 051-63
-----------------------------------------------
5142M 5121 ▇▇ ▇▇▇▇ 051-622,35
-----------------------------------------------
5142P 5120 LA ▇▇▇▇▇▇ 051-621
-----------------------------------------------
5146 5142 SARARE 051-921
-----------------------------------------------
5152 5305 AGUADA GRANDE 053-340
-----------------------------------------------
5155 5306 SANTA ▇▇▇▇ 053-3610
-----------------------------------------------
5157 5304 SIQUISIQUE 053-31
-----------------------------------------------
5162 5316 EL TOCUYO 053-63
-----------------------------------------------
5165 5319 GUARICO 053-720
-----------------------------------------------
5166 5321 HUMOCARO ALTO 053-7410
-----------------------------------------------
5167 5322 HUMOCARO BAJO 053-780
-----------------------------------------------
5173 5312 CUBIRO 053-480
-----------------------------------------------
5174 5308 QUIBOR 053-41
-----------------------------------------------
5176 5313 SANARE 053-490
-----------------------------------------------
5213 5214 CARORA II 052-215,22
-----------------------------------------------
5213C 5200 CARORA I 052-210
-----------------------------------------------
5223 5204 ATARIGUA 052-7510
-------------------------------------------------------------------------------
11
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
CENTER WEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
5512 5505 ACARIGUA 055-4
-------------------------------------------------
5512 5503 ACARIGUA 055-21,2,3
-------------------------------------------------
5513 5506 ARAURE I 055-51
-------------------------------------------------
5513 5508 ARAURE II 055-52
-------------------------------------------------
5516B 5504 BARAURE 055-216,22
-------------------------------------------------
5522 5512 AGUA ▇▇▇▇▇▇ 055-921
-------------------------------------------------
5523 5605 LA APARICION 056-621
-------------------------------------------------
5524 5515 PAYARA 055-990
-------------------------------------------------
5525 5513 PIMPINELA 055-980
-------------------------------------------------
5526 5511 RIO ACARIGUA 055-9100
-------------------------------------------------
5527 5510 ▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
-------------------------------------------------
5529 5607 OPSINO 056-82
-------------------------------------------------
5553 5609 SANTA ▇▇▇▇▇▇▇ 056-840
-------------------------------------------------
5562 5606 LA MISION 056-6810
-------------------------------------------------
5563 5603 PIRITU 056-61
-------------------------------------------------
5565 5600 VILLA ▇▇▇▇▇▇▇ - ▇▇▇▇▇ 056-21
-------------------------------------------------
5712 5701 GUANARE 057-51,3
-------------------------------------------------
5712F 5702 ▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇ 057-51,3
-------------------------------------------------
5712S 5703 SAN FRANCISCO 057-519
-------------------------------------------------
5718 5706 MESA CAVACA 057-680
-------------------------------------------------
5722 5704 BOCONOITO 057-631
--------------------------------------------------------------------------------
5725 5710 ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
--------------------------------------------------------------------------------
5732 5707 GUANARITO 051-711
-------------------------------------------------
5734 5705 PAPELON 057-670
-------------------------------------------------
5742 5708 BISCUCUY 057-81
------------------------------------------------- PORTUGUESA PORTUGUESA
5742 5709 BISCUCUY II 057-82
-------------------------------------------------
5745 5712 CHABASQUEN 057-890
--------------------------------------------------------------------------------
5412 5402 SAN ▇▇▇▇▇▇ 054-4
-------------------------------------------------
5413 5400 SAN ▇▇▇▇▇▇ 054-31,2
-------------------------------------------------
5413C 5401 COCOROTE 054-321
-------------------------------------------------
5424 5408 GUAMA 054-610
-------------------------------------------------
5433 5303 AROA 053-271
-------------------------------------------------
5434 5406 FARRIAR 054-6210
-------------------------------------------------
5435 5403 MARIN 054-51
-------------------------------------------------
5437 5417 YUMARE 054-7810
-------------------------------------------------
5460 5412 BORAURE 054-670
-------------------------------------------------
5425 5411 SAN PABLO 054-650 YARACUY YARACUY
-------------------------------------------------
5426 5141 ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
-------------------------------------------------
▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇ 054-71
-------------------------------------------------
5442 5414 NIRGUA 054-720
-------------------------------------------------
5442 5415 NIRGUA II 054-721
-------------------------------------------------
5443 5416 SALOM 054-7510
-------------------------------------------------
5453 5134 CHIVACOA 051-830
-------------------------------------------------
5454 5140 SABANA ▇▇ ▇▇▇▇▇ 051-881
-------------------------------------------------
5455 5138 URACHICHE 051-860
-------------------------------------------------
5458 5133 YARITAGUA 051-820
--------------------------------------------------------------------------------
12
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
6116 6131 FRONTERAS 061-49,57
------------------------------------------------
6117 6124 LAS DELICIAS I - II 061-51,2
------------------------------------------------
6117 6132 LAS DELICIAS 061-590,83
------------------------------------------------
6118 6120 COQUIVACOA I - II 061-41,2
------------------------------------------------
6118 6121 COQUIVACOA 061-430
------------------------------------------------
6126L 6122 LAGOMAR 061-480
------------------------------------------------
6123H 6111 LOS HATICOS 061-23,29
------------------------------------------------
6172 ▇▇▇▇ ▇▇ ▇▇▇▇ (FG.) 061-64,65
------------------------------------------------
6173R 6118 EL TREBOL 061-360
------------------------------------------------
6174C 6137 CAMPO ALEGRE 061-86,87
------------------------------------------------
6175 6114 SAN ▇▇▇▇▇▇ 061-31,32
------------------------------------------------
6175F 6114 SAN ▇▇▇▇▇▇ 061-310
------------------------------------------------
6214 6109 URDANETA I 061-22
------------------------------------------------
6214 6108 URDANETA II 061-21
------------------------------------------------
6214 6110 URDANETA 061-238
------------------------------------------------
6216 6133 SAN FRANCISCO 061-61
------------------------------------------------
6216 6134 SAN FRANCISCO 061-61,62
------------------------------------------------
6219 6116 LAS INDUSTRIAS 061-34
------------------------------------------------
6219 6117 LAS INDUSTRIAS 061-35,36
------------------------------------------------
6252 6206 CHIQUINCURA 062-480
------------------------------------------------
6253 6209 EL CARMELO 062-530
------------------------------------------------
6254 ▇▇▇▇ ▇▇ ▇▇▇▇▇▇ I 062-41
------------------------------------------------
6254 6203 LA CANADA II 062-42
------------------------------------------------
6255 6208 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇
------------------------------------------------
6256 6204 LOS CORTUOS 062-470
------------------------------------------------
6113 6144 BELLA VISTA 061-97,8
------------------------------------------------
6125 6142 BELLA VISTA III 061-91
------------------------------------------------
6125 6143 BELLA VISTA 061-92,3
------------------------------------------------
6142 6212 SAN ▇▇▇▇▇▇ DEL MOJAN I 062-71
------------------------------------------------
6142 6213 SAN ▇▇▇▇▇▇ DEL ▇▇▇▇▇ ▇▇ 062-721
------------------------------------------------
6212 6214 ISLA DE TOAS 062-760
------------------------------------------------
6215 6219 SINAMAICA 062-930
------------------------------------------------
6225 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ 062-910
------------------------------------------------
6232 6217 ▇▇▇▇▇ ▇▇▇▇ 062-830
------------------------------------------------
6235 6216 LA SIERRITA 062-810
------------------------------------------------
6236 ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇ 062-791
------------------------------------------------
6241 6211 ▇▇▇▇▇▇-▇▇▇▇ 062-680
------------------------------------------------
6242 6221 CARRASQUERO 062-940
------------------------------------------------
6119 6125 LOS OLIVOS I 061-53
------------------------------------------------
6119 6126 LOS OLIVOS II 061-54
------------------------------------------------
6119 6128 LOS OLIVOS 061-554,64
------------------------------------------------
6129 6139 SAN ▇▇▇▇▇▇ 061-66,7,8
------------------------------------------------
6133P 6127 PANAMERICANA 061-550
------------------------------------------------
6146A 6130 EL ▇▇▇▇▇▇ 061-560
------------------------------------------------
6147L 6129 CUATRICENTENARIO 061-55,56
------------------------------------------------
6263 6201 CAMPO LA ▇▇▇▇▇▇▇▇▇▇ 062-32
------------------------------------------------
6254 6210 LA PAZ 062-610
--------------------------------------------------------------------------------
13
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
6412 6403 CABIMAS 064-41
--------------------------------------------------
6413 6409 LAS CABILLAS 064-714
--------------------------------------------------
6413C 6408 LAS CABILLAS 064-710
--------------------------------------------------
6414L 6407 LOS LAURELES 064-61
--------------------------------------------------
6416D 6405 LAS DELICIAS 064-510
--------------------------------------------------
6423 6413 PALMAREJO 064-960
--------------------------------------------------
6425 6415 SANTA ▇▇▇▇ (FG) 064-940
--------------------------------------------------
6426 6417 PUNTA GORDA 064-990
--------------------------------------------------
6427 6410 EL MENE 064-8110
--------------------------------------------------
6442 6600 ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ 066-210
--------------------------------------------------
6448 6604 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
--------------------------------------------------
6512 6500 CIUDAD ▇▇▇▇▇ 065-2
--------------------------------------------------
6512 6502 CIUDAD ▇▇▇▇▇ 065-311
--------------------------------------------------
6512J 6504 CIUDAD ▇▇▇▇▇-▇▇▇ ▇▇▇▇▇ 065-51
--------------------------------------------------
6515 6704 PUEBLO NUEVO-▇▇▇▇▇▇ I 065-621
--------------------------------------------------
6515 6703 PUEBLO NUEVO-▇▇▇▇▇▇ II 067-620
--------------------------------------------------
6522 6509 LAGUNILLAS 065-730
--------------------------------------------------
6523 6506 CAMPO ROJO 065-721
--------------------------------------------------
6526 6706 ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇
--------------------------------------------------
6542 6700 BACHAQUERO 067-21
--------------------------------------------------
6554 6702 MENE GRANDE 067-61
--------------------------------------------------
6556 6705 SAN ▇▇▇▇▇▇▇ 067-690
--------------------------------------------------
6557M 6501 CIUDAD ▇▇▇▇▇ - ▇▇▇▇▇▇ 065-310,4
--------------------------------------------------
6558O 6503 CIUDAD ▇▇▇▇▇ - UNION 065-410
--------------------------------------------------
6313 6306 MACHIQUES 063-730
--------------------------------------------------
6323 6304 LAS PIEDRAS 063-640
--------------------------------------------------
6324 6305 SAN ▇▇▇▇ DE PERUA 063-62
--------------------------------------------------
6332 6300 LA VILLA DEL ▇▇▇▇▇▇▇ 063-510
--------------------------------------------------
6812 7506 SANTA ▇▇▇▇▇▇▇ 075-55
--------------------------------------------------
6832 7501 CASIGUA EL CUBO 075-340
--------------------------------------------------
6833 7500 EL GUAYABO 075-300
--------------------------------------------------
6834 7505 ENCONTRADOS 075-500
--------------------------------------------------
6835 ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇▇
--------------------------------------------------
6837 7503 PUEBLO NUEVO-EL CHIVO 075-4310
--------------------------------------------------
6842 7121 BOBURES 071-710
--------------------------------------------------
6844 7124 EL ▇▇▇▇▇ 071-730
--------------------------------------------------
6845 7126 GIBRALTAR 071-742
--------------------------------------------------------------------------------
14
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
NORTHWEST REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
5813 6802 CORO CENTRO 068-51
-------------------------------------------------
5813 6803 CORO CENTRO 068-520,53
-------------------------------------------------
5817 6813 ▇▇ ▇▇▇▇ 068-78
-------------------------------------------------
5817 6814 ▇▇ ▇▇▇▇ 068-77
-------------------------------------------------
5826 6811 TOCOPERO 068-741
-------------------------------------------------
5827 6812 PIRITU 068-750
-------------------------------------------------
5828 6810 PUERTO CUMAREBO 068-72
-------------------------------------------------
5828 6809 PUERTO CUMAREBO II 068-711
-------------------------------------------------
5828 6824 PUERTO CUMAREBO 068-71
-------------------------------------------------
5843 6815 PEDREGAL 068-811
-------------------------------------------------
5853 6607 CAPATARIDA 066-8310
-------------------------------------------------
5855 6605 DABAJURO 066-81
-------------------------------------------------
5856 6412 MENE MAUROA 064-920
-------------------------------------------------
5864 6816 CHURUGUARA 068-91
-------------------------------------------------
5864 6817 CHURUGUARA II 068-920
-------------------------------------------------
5865 6818 MAPARARI 068-9310
-------------------------------------------------
5866 ▇▇▇▇ ▇▇▇. ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇ ▇▇▇-▇▇▇
-------------------------------------------------
5872 6806 CABURE 068-6110
-------------------------------------------------
5874 6808 LA ▇▇▇▇ DE TARATARA 068-650
-------------------------------------------------
5878 6807 SAN ▇▇▇▇ 068-630 FALCON FALCON
-------------------------------------------------
5913 6902 ▇▇▇▇▇ ▇▇▇▇ ▇▇▇-▇▇
-------------------------------------------------
▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ 069-46,7,8
-------------------------------------------------
5925C 6904 PUERTA MARAVEN 069-462
-------------------------------------------------
5925C 6908 PUERTA MARAVEN 069-481
-------------------------------------------------
5925C 6909 PTA. ▇▇▇▇▇▇-COMUNIDAD 069-483
-------------------------------------------------
5934J 6903 JUDIBANA 069-480,47
-------------------------------------------------
5936 6917 LOS TAQUES 069-770
-------------------------------------------------
5937 6916 ADICORA 069-880
-------------------------------------------------
5938 6913 PUEBLO NUEVO 069-81
-------------------------------------------------
5939 6915 SANTA ▇▇▇ 069-860
-------------------------------------------------
5833 4220 CAPADARE 042-9610
-------------------------------------------------
5836 ▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇▇
-------------------------------------------------
5942 4213 TUCACAS 042-830
-------------------------------------------------
5943 4212 BOCA DE AROA 042-820
-------------------------------------------------
5944 4217 CHICHIRIVICHE 042-85
-------------------------------------------------
5944 4216 CHICHIRIVICHE 042-86
-------------------------------------------------
5945 ▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇
-------------------------------------------------
5946 4221 MIRIMIRE 042-970
-------------------------------------------------
5947 4223 YARACAL 042-9810
--------------------------------------------------------------------------------
15
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7363 7803 ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
--------------------------------------------------------------------------------
7612 7606 SAN ▇▇▇▇▇▇▇▇▇ I-II 076-43,4
------------------------------------------------
7612 7604 SAN ▇▇▇▇▇▇▇▇▇ 076-41,2
------------------------------------------------
7613 7608 CONCORDIA 076-47,6
------------------------------------------------
7614 7611 PIRINEOS 076-55
------------------------------------------------
7614 7609 PIRINEOS 076-56,53
------------------------------------------------
7615 7610 PARAMILLO I 076-562
------------------------------------------------
7615P 7639 PARAMILLO II 076-530
------------------------------------------------
7617 7612 PALO GORDO I 076-571
------------------------------------------------
7617 7613 PALO GORDO II 076-572
------------------------------------------------
7618L 7605 LAS LOMAS 076-411
------------------------------------------------
7622 7627 ▇▇▇▇▇▇▇ 076-96
------------------------------------------------
7623 7625 INDEPENDENCIA I 076-83
------------------------------------------------
7623 7632 INDEPENDENCIA II 076-880
------------------------------------------------
7626 7634 ▇▇▇▇▇▇▇ 076-944
------------------------------------------------
7627 7633 TARIBA 076-940
------------------------------------------------
7628 7624 ZORCA 076-821
------------------------------------------------
7642 7715 ABEJALES 077-760
------------------------------------------------
7647 7704 EL PINAL I 077-37
------------------------------------------------
7647 7732 EL PINAL II 077-340
------------------------------------------------
7651 7616 SAN JOSECITO 076-64
------------------------------------------------
7714 7626 ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
------------------------------------------------
7674 7622 SAN ANTONIO 076-710
------------------------------------------------
7676 7630 ▇▇▇▇▇ 076-870,4
------------------------------------------------
7712 7720 COLON 077-91
------------------------------------------------
7716 7701 ▇▇▇▇▇▇▇▇▇ 077-230
------------------------------------------------
7732 7707 LA FRIA 077-41
------------------------------------------------
7737 7711 UMUQUENA 077-470
------------------------------------------------
7743 7709 COLONCITO I 077-45
------------------------------------------------
7743 7710 COLONCITO II 077-460
------------------------------------------------
7748 7523 ▇▇▇▇▇▇▇▇▇ 075-871
------------------------------------------------
7751 7517 LA TENDIDA 075-770
------------------------------------------------
7752 ▇▇▇▇ ▇▇ ▇▇▇▇▇ I 077-82
------------------------------------------------
7752 ▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇ 077-811
------------------------------------------------
7755 7713 PREGONERO 077-710
------------------------------------------------
7757 7719 SEBORUCO 077-860
------------------------------------------------
7762 7725 EL COBRE 077-970
------------------------------------------------
7763 7706 QUENIQUEA 077-390
------------------------------------------------
7765 ▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇ 077-32
------------------------------------------------
7663 7615 ▇▇▇▇▇ 076-620
------------------------------------------------
7664B 7620 BRAMON 076-6900
------------------------------------------------
7665 7619 DELICIAS 076-680
------------------------------------------------
7666 7618 SANTA ▇▇▇ 076-67
--------------------------------------------------------------------------------
4972 7804 GUASDUALITO I 078-31
------------------------------------------------
4972 7805 GUASDUALITO II 078-320
------------------------------------------------
4973 7806 ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇
------------------------------------------------
4974 7714 EL NULA 077-7210
--------------------------------------------------------------------------------
16
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7412 7405 MERIDA CENTRO 074-52
--------------------------------------------------
7412 ▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇ 074-51
--------------------------------------------------
7414 7423 TIBISAY 074-620
--------------------------------------------------
7414 7406 TIBISAY 074-63
--------------------------------------------------
7415 7403 SANTA ▇▇▇▇▇ 074-44
--------------------------------------------------
7417 7407 LA PEDREGOZA 074-660
--------------------------------------------------
7418C 7408 URB. CARABOBO 074-665
--------------------------------------------------
7422 7409 LA PUNTA 074-716
--------------------------------------------------
7432 7411 MUCUCHIES 074-820
--------------------------------------------------
7433 7415 MUCURUBA 074-850
--------------------------------------------------
7435 7412 TABAY 074-830
--------------------------------------------------
7442 7416 APARTADEROS 074-8800
--------------------------------------------------
7444 7319 PUEBLO LLANO 073-830
--------------------------------------------------
7445 7321 SANTO ▇▇▇▇▇▇▇ 073-880
--------------------------------------------------
7452 7137 CHACHOPO 071-8830
--------------------------------------------------
7455 7138 TIMOTES ▇▇▇-▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------------------
7464 7417 EJIDO 074-210
--------------------------------------------------
7472 7418 LAGUNILLAS 074-961
--------------------------------------------------
7512 7515 ▇▇▇▇▇ ▇▇▇-▇▇▇
--------------------------------------------------
7515 7514 BAILADORES 075-700
--------------------------------------------------
7517 7519 LA PLAYA 075-7810
--------------------------------------------------
7518 7518 ZEA 075-760
--------------------------------------------------
7519 7513 CANAGUA 075-681
--------------------------------------------------
7532 7509 CHIGUARA 075-610
--------------------------------------------------
7536 7510 MESA ▇▇ ▇▇▇▇▇▇▇ 075-640
--------------------------------------------------
7537 7511 SANTA ▇▇▇▇ ▇▇ ▇▇▇▇ 075-670
--------------------------------------------------
7542 7521 EL VIGIA 075-81,2
--------------------------------------------------
7546 7420 LA AZULITA 074-970
--------------------------------------------------
7547 7422 STA. ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇ 074-9910
--------------------------------------------------
7548 7504 TUCANI 075-441
--------------------------------------------------
7549 7421 MUCUJEPE 074-9810
--------------------------------------------------
7562 7128 ARAPUEY 071-7810
--------------------------------------------------------------------------------
7565 7123 NUEVA BOLIVIA I 071-722
-------------------------------------------------- ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
7565 7122 NUEVA BOLIVIA II 071-721
--------------------------------------------------------------------------------
7566 7125 PALMARITO 071-7410
-------------------------------------------------- ▇▇▇▇▇▇ ▇▇▇▇▇▇
▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ 071-7510
--------------------------------------------------------------------------------
17
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7112 7110 VALERA 071-51
-------------------------------------------------
7113 7103 VALERA - CENTRO 071-21,87
-------------------------------------------------
7114 7104 LIMONCITO 071-31
-------------------------------------------------
7117 7106 LA ▇▇▇▇▇▇▇ I 071-36
-------------------------------------------------
7117 7105 LA ▇▇▇▇▇▇▇ ▇▇ 071-351
-------------------------------------------------
7125 7134 LA QUEBRADA 071- 10
-------------------------------------------------
7126 7108 ▇▇▇▇▇▇▇▇ 071-44
-------------------------------------------------
7133 7144 ESCUQUE 071-950
-------------------------------------------------
7134 7141 MOTATAN 071-92
-------------------------------------------------
7136 7142 MESETA DE CHIMPIRE 071-9310
-------------------------------------------------
7143 ▇▇▇▇ ▇▇ ▇▇▇▇ ▇▇ ESNUJAQUE 071-860
-------------------------------------------------
7144 7132 LA PUERTA 071-83
-------------------------------------------------
7145 7129 ▇▇▇▇▇▇▇ FRIA 071-810
-------------------------------------------------
7153 7112 BETIJOQUE I 071-62
-------------------------------------------------
7153 7113 BETIJOQUE II 071-630
-------------------------------------------------
7154 7116 EL DIVIDIVE 071-660
-------------------------------------------------
7156 7115 SABANA ▇▇ ▇▇▇▇▇▇▇ I 071-64
-------------------------------------------------
7156 7120 SABANA DE MENDOZA II 071-690 ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
-------------------------------------------------
7166 7119 LA CEIBA 071-6820
-------------------------------------------------
7173 7118 EL JAGUITO 071-671
-------------------------------------------------
7237 7158 ZONA RICA 071-680
-------------------------------------------------
7214 7200 TRUJILLO 072-31
-------------------------------------------------
7214 7201 ▇▇▇▇▇▇▇▇ 072-360
-------------------------------------------------
7216 7131 SAN ▇▇▇▇▇▇ 071-820
-------------------------------------------------
7223 7212 MONAY 072-890
-------------------------------------------------
7224 7208 PAMPAN 072-81
-------------------------------------------------
7225 7206 PAMPANITO 072-711
-------------------------------------------------
7227 7211 SANTA ▇▇▇ 072-850
-------------------------------------------------
7232 7213 CARACHE 072-910
-------------------------------------------------
7233 7214 CUICAS 072-940
-------------------------------------------------
7236 7207 EL ▇▇▇▇▇ 072-721
-------------------------------------------------
7243 7215 CHEJENDE 072-951
-------------------------------------------------
7252 7202 BOCONO 072-520
-------------------------------------------------
7254 7210 EL BATATAL 072-841
-------------------------------------------------
7258 ▇▇▇▇ ▇▇▇ ▇▇▇▇ ▇▇ TOSTOS 071-841
--------------------------------------------------------------------------------
18
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
ANDES REGION
--------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
--------------------------------------------------------------------------------
7313 7301 BARINAS II 073-2
------------------------------------------------
7313 7303 BARINAS 073-32,3
------------------------------------------------
7314B 7302 ALTO BARINAS I 073-410,12
------------------------------------------------
7314B 7302 ALTO BARINAS II 073-330
------------------------------------------------
7315B 7304 ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ 073-336,26,8
------------------------------------------------
7316 7308 CUATRICENTENARIA 073-462
------------------------------------------------
7316 7308 CUATRICENTENARIA 073-460
------------------------------------------------
7323 7316 BARINITAS 073-810
------------------------------------------------
7324 7327 CALDERAS 073-860
------------------------------------------------
7332 7310 BARRANCAS 073-7110 BARINAS BARINAS
------------------------------------------------
7335 7314 SABANETA 073-75
------------------------------------------------
7337 7315 VEGUITAS 073-781
------------------------------------------------
7362 7322 CIUDAD BOLIVIA 073-910
------------------------------------------------
7364 7337 CHAMETA 073-970
------------------------------------------------
7365 7800 SANTA ▇▇▇▇▇▇▇ I 078-21
------------------------------------------------
7365 7801 SANTA ▇▇▇▇▇▇▇ ▇▇ 078-22
------------------------------------------------
7313S 7335 SOCOPO 073-980
------------------------------------------------
7367 7808 CAPITANEJO 078-391
------------------------------------------------
7368 7324 BUM BUM 073-950
------------------------------------------------
7369 7309 LIBERTAD 073-630
--------------------------------------------------------------------------------
19
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
8113 8115 ANZOATEGUI 081-66
-----------------------------------------------------------------
8113 8116 PUERTO LA ▇▇▇▇ 081-65,7,8
-----------------------------------------------------------------
8116S 8117 EL SAMAN 081-63,7
-----------------------------------------------------------------
8117P 8118 PARAISO 081-63,5,7
-----------------------------------------------------------------
8123G 8120 GUANTA 081-682
-----------------------------------------------------------------
8126M 8119 PTO. LA ▇▇▇▇-MUNICIPAL 081-63,5,7,8
-----------------------------------------------------------------
8127D 8138 LAS DELICIAS 081-690
-----------------------------------------------------------------
8128 8103 CANTACLARO 081-380
-----------------------------------------------------------------
8142 8125 BARCELONA 081-77
-----------------------------------------------------------------
8142 8123 BARCELONA 081-74,5,6
-----------------------------------------------------------------
8142B 8131 BOYACA 081-710
-----------------------------------------------------------------
8146 8130 INTERCOMUNAL 081-860,67
-----------------------------------------------------------------
8147 8128 LECHERIAS 081-810,82
-----------------------------------------------------------------
8149M 8124 PUEBLO MESONES 081-765,45
-----------------------------------------------------------------
8152 8111 BOCA DE UCHIRE 081-510
-----------------------------------------------------------------
8155 8105 PUERTO PIRITU 081-410
-----------------------------------------------------------------
8162 8108 CLARINES 081-451
-----------------------------------------------------------------
8163 8113 GUANAPE 081-5410
-----------------------------------------------------------------
8164 8112 SABANA DE UCHIRE 081-5210
-----------------------------------------------------------------
8165 8114 ▇▇▇▇▇ DE GUANAPE 081-590 ANZOATEGUI ANZOATEGUI
-----------------------------------------------------------------
8175 8110 ONOTO 081-480
-----------------------------------------------------------------
8212 8202 ANACO 082-2
-----------------------------------------------------------------
8212 8203 ANACO 082-24,51,2
-----------------------------------------------------------------
8215 8211 SAN MATEO 082-950
-----------------------------------------------------------------
8217 9209 URICA 082-380
-----------------------------------------------------------------
8219 8214 SANTA ▇▇▇▇ 082-930
-----------------------------------------------------------------
8232 ▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ 082-81
-----------------------------------------------------------------
8233 8204 CANTAURA I 082-51
-----------------------------------------------------------------
8233 8205 CANTAURA II 082-52
-----------------------------------------------------------------
8233 8206 CANTAURA III 082-531
-----------------------------------------------------------------
8234 8310 EL ▇▇▇▇▇▇▇▇ 083-86
-----------------------------------------------------------------
8236 8207 SANTA ▇▇▇ 082-78
-----------------------------------------------------------------
8312 8301 EL TIGRE 083-31,5
-----------------------------------------------------------------
8314P 8302 PUEBLO NUEVO 083-410
-----------------------------------------------------------------
8315 8313 EL TIGRITO 083-550,56
-----------------------------------------------------------------
8316 8307 SAN TOME 083-61
-----------------------------------------------------------------
8325R 8303 CONJUNTO RESID. ▇▇▇▇▇ 083-412,15
-----------------------------------------------------------------
8334 8308 PARIAGUAN I 083-81
-----------------------------------------------------------------
8334 8309 PARIAGUAN II 083-821
-----------------------------------------------------------------
20
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-----------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-----------------------------------------------------------------------------------------------------
9124 8516 CUIDAD PIAR 085-910
-----------------------------------------------------------------
9212 8603 PUERTO ▇▇▇▇▇ 086-22
-----------------------------------------------------------------
9212 8604 PUERTO ▇▇▇▇▇ 086-230
-----------------------------------------------------------------
9213 8615 ALTA VISTA 086-61,2
-----------------------------------------------------------------
9214 8611 SAN ▇▇▇▇▇ 086-4
-----------------------------------------------------------------
9214 8621 SAN ▇▇▇▇▇ 086-71
-----------------------------------------------------------------
9215 8606 EL ▇▇▇▇▇ 086-31,2
-----------------------------------------------------------------
9215D 8607 ▇▇▇▇ ▇▇▇▇▇▇▇ 086-3172
-----------------------------------------------------------------
9215E 8609 EL ▇▇▇▇▇ 146 086-319
-----------------------------------------------------------------
9215F 8608 EL ▇▇▇▇▇ 145 086-318
-----------------------------------------------------------------
9217 8613 UNARE 086-51,2,3 ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
-----------------------------------------------------------------
9217N 8614 UNARE - 307 086-5272
-----------------------------------------------------------------
9221 8610 CHIRICA 086-340
-----------------------------------------------------------------
9222 8605 LOS O 086-291
-----------------------------------------------------------------
9224 8617 MATANZAS 086-940,44
-----------------------------------------------------------------
9112 8503 ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇-▇
-----------------------------------------------------------------
9113 8507 VISTA HERMOSA 085-4
-----------------------------------------------------------------
9114 8509 SABANITA 085-51
-----------------------------------------------------------------
9115M 8504 LAS MOREAS 085-31
-----------------------------------------------------------------
9117 ▇▇▇▇ ▇▇ ▇▇▇▇ 085-591
-----------------------------------------------------------------
9122 8513 LA PARAGUA 085-8110
-----------------------------------------------------------------
9123 8515 SAN FCO. DE LA PARAGUA 085-8210
-----------------------------------------------------------------------------------------------------
9132 8511 ▇▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
-----------------------------------------------------------------------------------------------------
9146 3506 ▇▇▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇-▇▇
-----------------------------------------------------------------
9243 8806 EL MANTECO 088-51
-----------------------------------------------------------------
9244 8811 EL PAI MAR 088-811
-----------------------------------------------------------------
9245 8805 EL PAO 088-430
-----------------------------------------------------------------
9246 8804 GURI 088-3110
-----------------------------------------------------------------
9248 8800 ▇▇▇▇▇ ▇▇▇-▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
-----------------------------------------------------------------
9248C 8822 EL CALLAO 088-6
-----------------------------------------------------------------
9253 8812 EL DORADO 088-911
-----------------------------------------------------------------
9256 8808 GUASIPATI 088-671
-----------------------------------------------------------------
9257 8816 SANTA ▇▇▇▇▇ DE UAIREN 088-951
-----------------------------------------------------------------
9258 8818 TUMEREMO 088-71
-----------------------------------------------------------------
21
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
---------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
---------------------------------------------------------------------------------------------------
8613 9103 MATURIN 091-41,2,3,4
-----------------------------------------------------------------
8615I 9108 LOS GODOS-INDUSTRIAS 091-514,52
-----------------------------------------------------------------
8616 9107 LOS GODOS 091-51,2
-----------------------------------------------------------------
8617J 9104 JUANICO 091-41
-----------------------------------------------------------------
8625B 9105 ▇▇▇▇▇▇▇-▇▇▇▇▇▇▇▇ 091-41,3
-----------------------------------------------------------------
8633 9114 CARIPITO 091-71
-----------------------------------------------------------------
8633 9115 CARIPITO II 091-72
-----------------------------------------------------------------
8636 9116 MIRAFLORES 091-860
-----------------------------------------------------------------
8637 9118 QUIRIQUIRE 091-870
-----------------------------------------------------------------
8643 9206 CAICARA ▇▇ ▇▇▇▇▇▇▇ 092-3110
-----------------------------------------------------------------
8644 9200 JUSEPIN 092-210
-----------------------------------------------------------------
8645 9220 LA TOSCANA 092-270
-----------------------------------------------------------------
8652 9213 AGUASAY 092-4710
-----------------------------------------------------------------
8653 9202 FURRIAL 092-230
-----------------------------------------------------------------
8654 9210 ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
-----------------------------------------------------------------
8655 9207 PUNTA ▇▇ ▇▇▇▇ I 092-360
-----------------------------------------------------------------
8655 9208 PUNTA DE MATA II 092-371
-----------------------------------------------------------------
8656 9212 SANTA ▇▇▇▇▇▇▇ 092-450
-----------------------------------------------------------------
8660 9222 SAN ▇▇▇▇▇▇▇ 092-220
-----------------------------------------------------------------
8662 9215 ARAGUA ▇▇ ▇▇▇▇▇▇▇ 092-541
-----------------------------------------------------------------
8663 9214 CARIPE 092-510
-----------------------------------------------------------------
8664 9204 CHAGUARAMAL 092-250
-----------------------------------------------------------------
8666 9219 SAN ▇▇▇▇▇▇▇-▇▇▇▇▇▇▇ 092-5810
-----------------------------------------------------------------
8668 9216 TERESEN 092-5510
-----------------------------------------------------------------
8673 8704 TEMBLADOR I 087-91
-----------------------------------------------------------------
8673 8705 TEMBLADOR II 087-921
-----------------------------------------------------------------
8675 8702 BARRANCAS 087-711
-----------------------------------------------------------------
8618 8703 URACOA 087-790
-----------------------------------------------------------------
8781 8620 CHAGUARAMAS 086-840
---------------------------------------------------------------------------------------------------
22
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
---------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
---------------------------------------------------------------------------------------------------
8814 9519 SAN ▇▇▇▇▇▇ 095-61
---------------------------------------------------------------------------------------------------
8814 9501 SAN ▇▇▇▇▇▇ 095-63,4
-----------------------------------------------------------------
8815 9526 VILLA ▇▇▇▇ I 095-692
-----------------------------------------------------------------
8815 9527 VILLA ▇▇▇▇ ▇▇ 095-693
-----------------------------------------------------------------
8824 9521 ▇▇▇▇▇ ▇▇▇▇ 095-620,72
-----------------------------------------------------------------
8825 9536 SAN ▇▇▇▇▇ ▇▇ ▇▇▇▇▇ 095-9910
-----------------------------------------------------------------
8832S 9505 LA ASUNCION 095-420,23
-----------------------------------------------------------------
8838 9507 PUERTO ▇▇▇▇▇▇ 095-48
-----------------------------------------------------------------
8843 9525 EL YAQUE 095-6910
-----------------------------------------------------------------
8846 9534 PUNTA DE PIEDRAS 095-980
-----------------------------------------------------------------
8852 9530 BOCA ▇▇ ▇▇▇▇ 095-9150 NUEVA ESPARTA NUEVA ESPARTA
-----------------------------------------------------------------
8853 9531 BOCA DE RIO 095-93
-----------------------------------------------------------------
8862 9514 ▇▇▇▇▇▇▇▇▇▇ 095-560
-----------------------------------------------------------------
8864 9510 ▇▇▇▇ ▇▇▇▇▇▇ 095-53
-----------------------------------------------------------------
8868 9515 SANTA ▇▇▇ 095-570
-----------------------------------------------------------------
8873 9533 EL ▇▇▇▇▇▇▇ 095-971
-----------------------------------------------------------------
8874 9532 LA GUARDIA 095-950
-----------------------------------------------------------------
8877 9518 SAN ▇▇▇▇ ▇▇▇▇▇▇▇▇ 095-590
-----------------------------------------------------------------
8884 9528 CONEJERO (FG) 095-740
-----------------------------------------------------------------
8885P 9509 PLAYA EL AGUA 095-49
-----------------------------------------------------------------
8886S 9529 EL ▇▇▇▇▇ 095-870
---------------------------------------------------------------------------------------------------
23
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
EASTERN REGION
-------------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
-------------------------------------------------------------------------------------------------
8412 9303 CUMANA 093-31,2,3,4
------------------------------------------------------------
8414G 9304 GRAN ▇▇▇▇▇▇▇▇ 093-31,2
------------------------------------------------------------
8415 9305 VILLA OLIMPICA 093-51,2
------------------------------------------------------------
8416 9307 CUMANA-AEROPUERTO I 093-671
------------------------------------------------------------
8416 9308 CUMANA-AEROPUERTO II 093-672
------------------------------------------------------------
8434 9318 SANTA ▇▇ ▇▇ ▇▇▇▇▇ 093-21
------------------------------------------------------------
8443 9313 MARIGUITAR 093-91
------------------------------------------------------------
8444 9314 SAN ANTONIO DEL GOLFO 093-93
------------------------------------------------------------
8452 9309 ▇▇▇▇▇ 093-71
------------------------------------------------------------
8454 9310 MANICUARE 093-75
------------------------------------------------------------
8463 9311 CUMANACOA 093-81
------------------------------------------------------------
8513 9402 CARUPANO 094-31,2
------------------------------------------------------------
8514G 9404 GUAYACAN 094-31,2
------------------------------------------------------------
8515P 9403 PLAYA GRANDE 094-3157
------------------------------------------------------------
8516 9407 SAN ▇▇▇▇ DE AREOCUAR 094-430 SUCRE SUCRE
------------------------------------------------------------
8522 9414 EL ▇▇▇▇▇ 094-670
------------------------------------------------------------
8525 9415 TUNAPUY 094-690
------------------------------------------------------------
8532 9405 CASANAY 094-410
------------------------------------------------------------
8537 9428 SAN ▇▇▇▇▇▇▇ 094-470
------------------------------------------------------------
8542 9409 CARIACO 094-51
------------------------------------------------------------
8543 9408 GUACA 094-450
------------------------------------------------------------
8545 9425 STA. ▇▇▇▇▇ DE CARIACO 094-540
------------------------------------------------------------
8552 9413 ▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇. ▇▇▇▇▇ ▇▇▇-▇▇▇
------------------------------------------------------------
8554 9411 RIO CARIBE 094-61
------------------------------------------------------------
8564 ▇▇▇▇ ▇▇▇▇▇ 094-97
------------------------------------------------------------
8568 ▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇ 094-710
------------------------------------------------------------
8569 9426 EL POBLADO 094-530
------------------------------------------------------------
8572 9417 GUIRIA I 094-81
------------------------------------------------------------
8572 9418 GUIRIA II 094-820
------------------------------------------------------------
8576 9419 YOCO 094-930
-------------------------------------------------------------------------------------------------
9412 8700 TUCUPITA 087-210 DELTA AMACURO DELTA AMACURO
-------------------------------------------------------------------------------------------------
24
GEOGRAPHICAL DISTRIBUTION OF
TELEPHONE PLANTS
(OF THE CANTV OPERATING DIVISIONS)
Amazonas, Portuguesa, Tachira, ▇▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇
----------------------------------------------------------------------------------------------
UBIC.
CONT. CCCC PLANT SERIAL OPERATING DIV. FEDERAL ENTITY
----------------------------------------------------------------------------------------------
4925 4806 ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇
----------------------------------------------------------------------------------------------
9312 4800 PUERTO AYACUCHO 048-210 AMAZONAS AMAZONAS
-----------------------------------------------------
9315 4804 SAN FDO. DE ATABAPO 048-411
---------------------------------------------------------------------------------------------
5725 5710 ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
---------------------------------------------------------------------------------------------
7363 7803 ▇▇ ▇▇▇▇▇▇ ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
---------------------------------------------------------------------------------------------
4972 7804 GUASDUALITO I 078-31
-----------------------------------------------------
4972 7805 GUASDUALITO II ▇▇▇-▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇
-----------------------------------------------------
4973 7806 EL ▇▇▇▇▇▇ 078-350
-----------------------------------------------------
4974 7714 EL NULA 077-7210
---------------------------------------------------------------------------------------------
7565 7123 NUEVA BOLIVIA I ▇▇▇-▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
-----------------------------------------------------
7565 7122 NUEVA BOLIVIA II 071-721
---------------------------------------------------------------------------------------------
9132 8511 ▇▇▇▇▇▇▇ 085-710 BOLIVAR ANZOATEGUI
---------------------------------------------------------------------------------------------
25
REPUBLIC OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇, NOTARY PUBLIC
(1) TWENTY-FIFTH OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT.
Caracas, February 21, 2000. 189 (degrees) and 140 (degrees). This is the Annex
and/or plan referred to in the document drafted by ▇▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇
▇▇▇▇▇▇▇, Esq., enrolled in the national register for attorneys under No. 8292,
submitted for Authentication and Devolution as per form No. 400/9 dated:
2/18/2000. Signed on this date by the authorized representatives: ▇▇▇▇▇▇▇
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ AND ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, inserting it under No. 25, Book 23,
of the Books of Authentication carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /s/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
----------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
SIGNATORIES
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
26
ANNEX D
"RATES"
I. Private Service Telephone
Until June 15 After June 16
------------- -------------
1. CONNECTION TO THE NETWORK:
a) Right of subscription:
1. Residential Bs. 44,442.36 Bs. 47,031.15
2. Non-Residential Bs. 87,450.21 Bs. 92,544.22
3. PBX Bs. 198,779.20 Bs. 210,358.17
4. CPA (with or without incoming
direct dialing) Bs. 238,079.38 Bs. 251,947.60
b) Installation of telephone: Until June 15 After June 16
------------- -------------
1. Main residential Bs. 43,746.46 Bs. 46,294.73
2. Additional residential Bs. 12,861.37 Bs. 13,610.55
3. Main non-residential Bs. 47,373.32 Bs. 50,132.84
4. Additional non-residential Bs. 15,855.63 Bs. 16,779.22
5. PBX Bs. 50,133.37 Bs. 53,053.66
6. CPA Bs. 50,133.37 Bs. 53,053.66
c) Equipment Terminal Bs. 23,540.30 Bs. 24,911.53
d) Refund to the client for inadvertent cut-off:
1. Residential Bs. 15,801.91 Bs. 16,722.38
2. Non-residential Bs. 18,042.58 Bs. 19,093.57
2. BASIC CHARGES:
a) Obligatory Plans for Basic residential telephone service:
Free Minutes Basic Charge Basic Charge
------------
To June 15 After June 16
---------- -------------
Plan A 40 Bs. 4,752.30 Bs. 5,028.88
Plan B 65 Bs. 7,291.20 Bs. 7,715.55
Plan C 90 Bs. 8,200.65 Bs. 8,677.92
Plan F 2500 Bs. 40,212.60 Bs. 42,555.00
Maximum charges for the prepayment Plan:
To June 15 After June 16
---------- -------------
Per minute charge Bs. 60.32 Bs. 63.83
Minimum Consumption in 60 days: Bs. 10,000.00
OPTIONAL COMPLEMENTARY PLANS:
Free Minutes Basic charge
------------
(Initial)
-------------
Plan D 360 Bs. 13,404.20
Plan E 600 Bs. 18,095.67
Maximum amounts of basic charges for the Optional Complementary Plans:
January to June 15 After June 16
------------------ -------------
Basic charge Bs. 53,616.80 Bs. 56,740.00
Maximum Charge per move: (applicable only after the third move in the
same year) Bs. 4,000.00
2
b) Non-Residential Clients
To June 15 After June 16
---------- -------------
Main telephone Bs. 14,074.41 Bs. 14,894.25
Addl. telephone Bs. 1,741.74 Bs. 1,843.20
c) PBX (Monthly
charge/local line w/o
pulse limit)* Bs. 23,709.97 Bs. 25,091.09
d) CPA (with or w/o
incoming DD - mo.
charge/local line) Bs. 40,262.76 Bs. 42,608.08
e) CPA for assigned
extension Bs. 240.88 Bs. 254.91
*Private PBX centers for a single line are considered non-residential
telephone lines
3. LOCAL USE
a) Residential Clients
Charge/minute (Bolivares/ minute or fraction of minute)
-------------------------------------------------------
Obligatory Plans Until June 15 After June 16
------------- -------------
Plan A Bs. 29.56 Bs. 31.28
Plan B Bs. 20.91 Bs. 22.13
Plan C Bs. 19.10 Bs. 20.21
Plan F (addl./minute
charge):
From 1 to 500 minutes Bs. 6.70 Bs. 7.09
From 501 to 1000 min Bs. 6.03 Bs. 6.38
From 1001 to 1500 min Bs. 5.70 Bs. 6.03
From 1501 to 2000 min Bs. 5.36 Bs. 5.67
From 2001 min. and after Bs. 5.03 Bs. 5.32
Complementary Plans
Plan D Bs. 18.77 ---
Plan E Bs. 17.09 ---
3
b) Non-Residential Clients
Charge/Minute (Bolivares / minute or fraction of minute)
--------------------------------------------------------
Until June 15 After June 16
------------- -------------
Bs. 25.07 Bs. 26.53
4. "TELEAMIGO" SERVICE
Until June 15 After June 16
------------- -------------
a) Complete Package Bs. 5,084.08 Bs. 5,380.23
b) Call waiting Bs. 2,554.76 Bs. 2,703.58
c) Conference calls Bs. 2,554.76 Bs. 2,703.58
d) Rapid dialing Bs. 2,554.76 Bs. 2,703.58
e) Call blocking Bs. 2,933.78 Bs. 3,104.68
f) Installation Charge Bs. 2,900.93 Bs. 3,069.91
g) Access code Change Bs. 2,170.99 Bs. 2,297.46
5. Domestic Long Distance Service (DDN)
Regular rate Bs./minute: Bs. 128.63
Reduced rate Bs./minute: Bs. 109.34
The normal rate shall be applied on week days between the hours of 6:00 a.m.
and 7:00 p.m.
The reduced rate shall be applied on week days from 7:01 p.m. to 5:59 a.m., and
on holidays and weekends for a 24 hour day.
Domestic Long Distance calls shall be billed for each second of duration.
Single Charge for Operator Service on Domestic Long Distance Calls
Until June 15 After June 16
------------- -------------
Bs. 829.94 Bs. 878.29
4
6. Other Miscellaneous Services (unless otherwise indicated, the charges
specified shall apply each time the service is provided):
Until June 15 After June 16
------------- -------------
a) Reconnect Main telephone:
1. Residential Bs. 8,594.59 Bs. 9,095.23
2. Non-Residential Bs. 10,026.67 Bs. 10,610.73
b) Internal move Bs. 10,367.24 Bs. 10,971.14
c) External move:
1. To same zone or sector Bs. 45,105.22 Bs. 47,732.62
2. To different zone or sector Bs. 66,849.05 Bs. 70,743.03
d) Maintenance
1. Replacement of Terminal Equipment Bs. 23,540.30 Bs. 24,911.53
e) Directory Service
1. Change of number Bs. 7,524.05 Bs. 7,962.33
2. Private number service (monthly charge) Bs. 896.50 Bs. 948.72
3. Change from private to Directory Bs. 3,207.35 Bs. 3,394.18
4. Correction in directory Bs. 0.00 Bs. 0.00
5. Repetition in directory Bs. 666.00 Bs. 704.79
f) Change of company Bs. 6,966.39 Bs. 7,372.19
g) Linking numbers Bs. 96.36 Bs. 101.98
h) Unlinking numbers (per line) Bs. 1,161.08 Bs. 1,228.71
II. Public Telephone Service
A) Domestic Use
1. Charge per local minute of use:
Until June 15 After June 16
------------- -------------
a) Public telephones:
TPM, TPT and Teletasa Bs. 20.91 Bs. 22.13
b) Special public telephone Bs. 42.22 Bs. 44.68
5
2. Charge for Domestic Long Distance (DDN) public telephone signal:
Normal rate: Bs. 21.44
Reduced rate: Bs. 18.22
3. Frequency of the signal - Domestic Long Distance (DDN): One (1) pulse
every 10 seconds
B) International Long Distance Service (LDI): The same rates shall apply
per minutes of use indicated by country in the International Direct Dialing
telephone service (DDI).
C) Credit Card Service
Initial Charge Until June 15 After June 16
-------------- ------------- -------------
Local Use Bs. 155.81 Bs. 164.88
LDN Use Bs. 398.26 Bs. 421.45
LDI Use Bs. 821.41 Bs. 869.25
III. Leased public telephone:
Until June 15 After June 16
------------- -------------
Local Use Bs. 42.22 Bs. 44.68
Maintenance Fee Bs. 14,074.41 Bs. 14,894.25
Minutes Free 60 60
The same rates for use for Domestic Long Distance and International Long
Distance shall be applied to leased public telephones.
6
IV. Domestic Telex Service
A. Connection to the Network:
Until June 15 After June 16
------------- -------------
1. Refundable Security Deposit
- Regular Subscriber Bs. 200,369.56 Bs.212,041.17
- Subscriber PBX
(per main line) Bs. 255,128.82 Bs.269,990.17
- Regular subscriber or
regular remote Bs. 200,369.56 Bs.212,041.17
2. Installation of main line:
- Subscriber regular or remote Bs. 22,774.31 Bs. 24,100.92
- regular subscriber PBX
(per main line) Bs. 30,490.87 Bs. 32,266.98
3. Reconnection (does not apply
in cases of suspension due to
fault of subscriber) Bs. 0.00 Bs. 0.00
B. Access to the Network: Until June 15 After June 16
------------- -------------
Basic Monthly Rental:
- Regular Subscriber Bs. 5,094.87 Bs. 5,391.65
- Subscriber PBX (for main line) Bs. 6,968.64 Bs. 7,374.56
- Subscriber regular remote Bs. 4,977.91 Bs. 5,267.88
C. Use
Domestic Telex Service:
Signal charge Bs. 10.64 Bs. 11.26
7
Frequency of Telex Signal:
Section Km. Normal Rate Special Rate
------- -- ----------- -------------
1 0 to 40 7.5 sec. 12.0 sec.
2 41 to 90 5.0 sec. 8.0 sec.
3 91 to 170 4.0 sec. 5.5 sec.
4 171 to 300 3.0 sec. 4.5 sec.
5 301 to 500 2.5 sec. 4.0 sec.
6 More than 500 2.0 sec. 3.5 sec.
Schedules: The Normal Rate applies from Monday to Friday between 7:00 a.m.
and 6:59 p.m. The Special Rate applies from Monday to Friday between 7:00
p.m. and 6:59 a.m.; Saturdays, Sundays and holidays for a 24 hour day.
V. Other Services
Until June 15 After June 16
------------- -------------
External move Bs.23,837.80 Bs. 25,226.36
Change of company Bs.12,140.09 Bs. 12,847.26
VI. International Telephone Service
International Direct Dialing (DDI)
Destinations Bs./ minutes
------------ ------------
USA/Puerto Rico 403.14
Colombia 440.00
Canada 575.00
Spain 525.00
Italy-Vatican 425.00
United Kingdom 570.00
Peru 500.00
Mexico 510.00
Argentina 543.00
Ecuador 580.00
Brazil 510.00
8
Portugal 410.00
France 515.00
Dominican Republic 525.00
Chile 580.00
Germany 580.00
Cuba 770.00
Panama 770.00
Curacao 760.00
Switzerland 580.00
Aruba 760.00
Bolivia 460.00
Rest of Central America 860.00
Rest of Antilles 760.00
Greece 510.00
Uruguay 850.00
Rest of South America 850.00
Scandinavia 540.00
Japan 490.00
Hong Kong 740.00
Rest of East Asia 740.00
Rest of West Asia 740.00
Rest of Europe 580.00
Belgium 550.00
Israel 995.00
Taiwan 995.00
Rest of world 1,000.00
9
Marine telephone communications between Venezuela and Ships utilizing the
Inmarsat satellite network:
Zone Until June 15 After June 16
---- ------------- -------------
Atlantic Bs. 5,848.30 Bs. 6,188.97
Pacific Bs. 5,848.30 Bs. 6,188.97
Indian Bs. 5,848.30 Bs. 6,188.97
The rates contemplated for international telephone service shall be applied
through (LDI) Operators in the same manner as DIRECT DIALING INTERNATIONAL
(DDI). In the case of the service through DDI, the rate charged shall be based
on the actual duration of the communication, with the understanding that
fractions of a minute will be counted as full minutes.
Service via the LDI operator in the station-to-station mode shall be offered
only when the respective call cannot be made directly by the subscriber through
DDI.
Operator Service Charge: (applicable to all subscribers to Direct Dialing
International (DDI), be it person-to-person or station-to-station, in the
following manner):
Until June 15 After June 16
------------- -------------
Bs. 1,466.44 Bs. 1,551.86
10
VII. lnternational Telex Service
--------------------------------------------------------------------------------------------------
(Bs./minute of use)
---------------------------------------------------
Destination Until June 15 After June ▇▇
--------------------------------------------------------------------------------------------------
▇) ▇▇▇▇▇ ▇▇▇▇▇▇▇
▇▇▇▇▇▇ ▇▇▇▇▇▇ 1,536.53 1,626.03
Canada 1,536.53 1,626.03
Mexico 2,762.01 2,922.89
--------------------------------------------------------------------------------------------------
b) Central America
Panama 2,619.35 2,771.93
Remainder of Central America 2,619.35 2,771.93
--------------------------------------------------------------------------------------------------
c) Antilles
Cuba 2,164.47 2,290.55
Dominican Republic 2,164.47 2,290.55
Remainder of Antilles 2,164.47 2,290.55
--------------------------------------------------------------------------------------------------
d) South America
Chile 2,762.01 2,922.89
Peru 2,419.83 2,560.79
Ecuador 2,762.01 2,922.89
Colombia 2,762.01 2,922.89
Bolivia 2,351.56 2,488.54
Brazil 2,750.32 2,910.52
Argentina 2,419.83 2,560.79
Uruguay 2,419.83 2,560.79
Remainder of South America 2,419.83 2,560.79
--------------------------------------------------------------------------------------------------
e) Europe
Italy and the Vatican 2,419.83 2,560.79
Portugal 2,432.00 2,573.66
Spain 2,432.00 2,573.66
France and Monaco 2,394.40 2,533.87
Switzerland, Germany and
Liechtenstein 2,394.40 2,533.87
Remainder of Europe 2,189.80 2,317.35
--------------------------------------------------------------------------------------------------
f) Remainder of the world 2,761.57 2,922.44
--------------------------------------------------------------------------------------------------
g) INMARSAT
Atlantic Ocean 4,497.93 4,759.93
Pacific Ocean 4,497.93 4,759.93
Indian Ocean 4,497.93 4,759.93
--------------------------------------------------------------------------------------------------
11
VIII. Exempt Calls
The following calls shall be exempt from payment:
a) to emergency service numbers
b) to operators to request long-distance communication or to file
complaints
c) to use information services
d) calls to the telex information service
e) to test the terminal equipment of any subscriber at numbers
161,162,163 (telex)
f) to transmit telegrams using 121.
12
REPUBLIC OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇ NOTARY PUBLIC (1)
TWENTY-FIVE OF THE MUNICIPALITY LIBERTADOR OF THE FEDERAL DISTRICT. Caracas,
February 21, 2000. 189th and 140th. This is the Annex and/or plan referred in
the document drafted by ▇▇. ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇, ESQ., enrolled in the
national register for attorneys under No. 8292, submitted for Authentication and
Devolution as per form No. 40019 dated 2/18/2000. Signed on this same date by
the authorized representatives: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇▇▇▇
▇▇▇▇▇▇, inserting it under No. 25, Book 23, of the Books of Authentications
carried by this Notary.
[signatures and stamps follow]
NOTARY PUBLIC
By: /S/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
-----------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
SIGNATORIES
By: /S/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /S/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
13
ANNEX E
"SPECIAL RATE ADJUSTMENT PROCEDURE"
For the purposes provided in Clause 31 of the Agreement with respect to monthly
reporting and monitoring of fluctuation in the aggregate effective rate of
exchange, in comparison with the projections agreed to among the parties, the
special adjustments which are applicable shall be determined based upon the
following Special Rate Adjustment Procedure. To such effect, the official data
to be utilized for determination of the aggregate effective rate of exchange
will be that published by Banco Central de Venezuela for each month of the
period.
Special Rate Adjustment Procedure.
(1) Determination of the effective aggregate rate of exchange (effective TCPA).
For purposes of verifying the level of the average effective aggregate rate of
exchange, the parties shall determine the average aggregate rate of exchange for
the year 2000 up to the month immediately prior to the analysis. To such
effect, the average rate of exchange at the close of each month of the elapsed
period shall be weighted with a peso equivalent to the calendar days of each
respective month and the result of the sum of the elements of each month shall
be divided among the total number of days elapsed in the year up to the month
immediately prior, including, as indicated below:
Effective TCPA = \\n=i-1\\ (Tc\\(n)\\ x D\\(n)\\)
--------------------
[SIGMA] Da\\(i-1)\\
\\n=i\\
Where:
\\i\\: month for which the report is prepared
Effective TCPA: Average aggregate rate of exchange up to month \\i-1\\
Tc\\(n)\\: Average effective rate of exchange at the close of month
\\n\\
D\\(n)\\: Calendar days in month n
Da\\(i-1):\\ Days in the aggregate from the January 1, 2000 to the
close of the month immediately prior to the report.
(2) Determination of deviation in the average aggregate rate of exchange.
The following is a comparison of the results obtained in point 1 above with
respect to the average aggregate rate of exchange agreed to for the month
immediately prior to preparation of the analysis as set forth in Clause 30 of
the Eighth Year Review Agreement.
To such effect, the following formula shall be used:
Percentage of registered variation = (effective TCPA / agreed TCPA - 1) x
100
(3) Procedure for the first rate adjustment.
(a) In the event that the previously determined registered variation
percentage is lower than 2.5%, the agreed rates shall remain
unchanged.
(b) If, to the contrary, the registered variation percentage falls between
2.5% and 7.5%, the Concessionaire may effect an adjustment to the
agreed rates, following verification and approval by CONATEL, using
the following factor:
Adjustment factor = 1 + (registered variation percentage - 2.5) / 100
The manner in which the new rates are calculated for each of the
services shall be as follows:
Adjusted rate \\(j)\\ = prior rate \\(j)\\ * adjustment factor
Where \\j\\ denotes each of the basic telecommunication services.
The resulting rates shall enter into effect one month after publication by the
Concessionaire in daily newpapers of national circulation in accordance with
Telecommunications Law.
(c) In the event the registered variation percentage exceeds 7.5%, it will
be necessary for both parties to review the agreement with respect to
general rate levels, in which case, the Republic shall approve any new
applicable rates by means of a Resolution issued to such effect.
(d) At the time a rate adjustment occurs, there shall also be a
readjustment of the agreed average aggregate rate of exchange, as set
forth in Clause 30 of the Eighth Year Review Agreement, in the
following manner:
Agreed adjusted TCPA =
agreed TCPA X (1 + registered variation percentage)
Where:
The registered variation percentage to be used shall be calculated for
the month prior to the analysis.
In this manner, any subsequent monthly verifications shall be realized
using the agreed adjusted TCPA.
(4) Procedure for subsequent adjustments.
Any subsequent adjustments shall follow the same form as the procedure
indicated in point 3, but shall use the agreed adjusted TCPA.
Adjustments shall only be deemed subsequent adjustments if the sum of
aggregate adjustments does not exceed 5%. In no event shall the sum of
aggregate adjustments for the year 2000 exceed 5%.
2
In the event aggregate adjustments exceed 5%, it will be necessary for
both parties to review the portion of the Agreement concerning general
rate levels in its entirety.
3
REPUBLIC OF VENEZUELA. Dr. ASTRID ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇, NOTARY PUBLIC (1)
TWENTY-FIFTH OF THE LIBERTADOR MUNICIPALITY OF THE FEDERAL DISTRICT. Caracas,
the twenty-first (21/st/) of February, 2000. 189(DEGREES) and 140(DEGREES). This
is the Annex and/or plan referred to in the document drafted by the attorney ▇▇.
▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇, inscribed in the legal registry under No. 8292,
presented for its Authentication and Devolution in accordance with form No.
40019, dated: 2/18/2000. Signed this same date by its grantors: ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
▇▇▇▇▇▇▇ ▇▇▇▇▇▇ AND ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, inserted under No. 25, Book 23, of the Books
of Authentication registered with this Notary.
[signatures and stamps follow]
NOTARY PUBLIC:
By: /s/ DR. ASTRID ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
------------------------------------------
Dr. Astrid ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇▇▇
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
--------------------------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(Minister of Infrastructure)
By: /s/ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
-----------------------
▇▇▇▇▇▇▇ ▇▇▇▇▇▇
(CANTV President)
4
OFFICIAL JOURNAL
OF THE BOLIVARIAN REPUBLIC OF VENEZUELA
------------------------------------------------------------------------------
Year CXXVII __ MONTH V Caracas, Tuesday, February 22, 2000 Number 36,897
------------------------------------------------------------------------------
Summary
-------
National Constitutional Assembly
Law which authorizes the National Executive to Contract and Execute Public
Credit Operations - (See ▇▇. ▇ ▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ of the Official Journal of the
Bolivarian Republic of Venezuela, dated 12/29/99) (This summary nullifies the
publication in Official Journal No. 36 859 dated 12/29/99).
National Legislative Commission
Decree which establishes Regulation of the Functions of the National Legislative
Commission.
Presidency of the Republic
Decree No. 686 which appoints the citizen ▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ Seoane as
Viceminister of Infrastructure Management. (Reprinted due to a material error
by the publisher)
Ministry of the Interior and Justice
Resolution appointing the citizen ▇▇▇▇▇▇▇ (Army) ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇
as Coordinator of Administrative Matters for the Ministry of the Interior and
Justice, with title of General Director.
Resolution appointing citizen ▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇, Coordinator of
Administrative Matters for the Ministry of the Interior and Justice, the
responsibility of management of funds.
Ministry of Finance
Resolution appointing the citizen ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ as General Director of
the Office of Information, effective as of January 3, 2000. (Reprinted due to a
material error by the publisher)
Resolution appointing the citizen ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇▇▇ as Director of
the General Bureau of the Secretary of the Ministry.
Superintendency of Banks and Other Financial Institutions
Resolution delegating to citizen ▇▇▇▇ ▇▇▇▇▇▇▇ Torin, Coordinator of Inspections,
the power to sign legal instruments and documents related thereto.
Resolution delegating to the citizen ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇ Mesa, Legal Advisor, the
power to sign legal instruments and documents related thereto.
Superintendency of Insurance
Resolution appointing those citizens mentioned therein as members of the
National Insurance Board, which is the advisory body of the Superintendency of
Insurance.
Ruling which nullifies the administrative act contained in Resolution No. 2163,
which revokes the authorization for ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇ to act as an insurance
agent.
Ministry of Health and Social Development
Resolution appointing the citizen ▇▇. ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, as General
Coordinator of the Health Project among the Ministry of Health and Social
Development, the World Bank and the Inter-American Development Bank.
Ministry of the Infrastructure
Resolution establishing a rate system for basic telephone service nationally,
which includes two adjustments: the first, beginning as of the month following
publication of the rates established in this Resolution by CANTV in two daily
newpapers with national circulation; and the second, beginning as of June 16,
2000.
Fiscal General of the Republic
Resolution appointing the citizen and attorney ▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ Rois as Chief of
the Department of Technical-Scientific Consultation.
Resolution appointing the citizen ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ as Chief of
Coordination of Attention to Public Matters.
Resolution appointing the citizen and attorney ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇
as third Joint Counselor in the Office of Human Rights.
Resolution appointing the citizen and attorney ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, second Joint
Counselor in the Office of Human Rights.
National Electoral Board
Official Notices
--------------------------------------------------------------------------------
National Legislative Commission
The National Legislative Commission
In exercise of the powers granted by the National Constitutional Assembly, by
means of the Decree governing the Method of Transfer of Public Power, published
in the Official Journal of the Republic of Venezuela number 36,859, dated
December 29, 1999.
Decree
as follows:
REGULATION OF THE FUNCTIONS OF THE NATIONAL LEGISLATIVE COMMISSION
CHAPTER I
NATURE, DOMICILE AND TERM
Article 1. Nature and Term. The National Legislative Commission appointed by
---------------
the National Constitutional Assembly shall exercise in a provisional status
until the effective installation of the National Assembly, all jurisdictional
and competent authority attributed by the Decree governing the Method of
Transfer of Public Power, published in the National Journal of the Republic of
Venezuela number 36,859 dated December 29, 1999 by the Decree governing
Expansion of the Jurisdictional Authority of the National Legislative Commission
published in the Official Journal of the Republic of Venezuela No. 36,884 dated
February 3, 2000, and by this Regulation.
Article 2. Headquarters. The National Legislative Commission shall meet in the
------------
City of Caracas, in the ▇▇▇▇▇▇▇ Federal Legislativo. It may under exceptional
circumstances meet in a different location or in another city of the Republic by
agreement of an absolute majority of its members.
Chapter II
EXECUTIVE BOARD
Article 3. Composition; Elections; Term. The National Legislative Commission
----------------------------
shall have an Executive Board composed of a President and two Vice Presidents
elected from among the Legislators present at the meeting for election of
officers, in a public vote, and shall be those who receive the most votes from
the Legislators present. The members of the Executive Board shall hold office
until the installation of the National Assembly.
Article 4. Presidential Powers. The President of the National Legislative
-------------------
Commission shall have the following powers:
1. Convening ordinary and special meetings of the National Legislative
Committee.
2. Opening, extending, suspending and concluding meetings.
3. Providing an agenda and order of the day for each meeting.
4. Conducting proceedings in accordance with these Regulations and exercising
control over any Legislators who infringe these Regulations.
2
5. Coordinating, jointly with the First Vice President, the functions of the
National Legislative Commission, its Subcommittees and the Secretary.
6. Directing administrative and personnel services jointly with the Second Vice
Presidents, and preparing data and matters related to implementation of the
budget of the National Legislative Committee.
--------------------------------------------------------------------------------
Republic of Venezuela
MINISTRY OF FINANCE
Superintendency of Insurance
Years 189/th/ and 140/th/
Caracas, 2/14/2000 Number FSS-0143
Superintendent of Insurance
As to the use of the powers conferred by Article 36, First Paragraph of the Laws
of Insurance and Reassurance Companies, in accordance with Articles 36, 37 and
38 therein and Article 30 of the General Regulations of the Laws of Insurance
and Reassurance Companies.
With respect to the memorandum dated January 27, 2000 of the National Insurance
Board, with the participation of the Superintendency of Insurance, that the
citizens ▇▇▇▇▇ ▇▇▇▇▇ Ugueto and ▇▇▇▇▇▇ ▇▇▇▇▇▇▇, principal and substitute
members, respectively, have resigned their positions as representatives of the
reassurance sector before the National Insurance Board.
With respect to the memorandum dated January 27, 2000 of the National Insurance
Board in which the Superintendency of Insurance is informed of the list of four
(4) proposed candidates for the reassurance sector to become substitute members
of the National Insurance Board.
Resolved
To appoint as members of the National Insurance Board, the advisory body of the
Superintendency of Insurance, not affiliated with the Ministry of Finance, and
on behalf of the Reassurance Companies, as of the date of publication of this
Resolution until the appointment of a new National Insurance Board, the persons
indicated below:
Principal:
---------
▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇, Venezuelan, of legal age, domiciled in Caracas, holder of
citizen identification card No. 2,100,875.
Substitutes:
-----------
▇▇▇▇▇▇▇▇ ▇▇▇▇▇ Pimentael, Venezuelan, of legal age, domiciled in Caracas, holder
of citizen identification card No. 3,666,875.
▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, Mexican, of legal age, domiciled in Caracas, holder of citizen
identification card No. 82,199,638.
Communicate and Publish
Morelia ▇. ▇▇▇▇▇▇▇▇
Superintendent of Insurance
--------------------------------------------------------------------------------
MINISTRY OF HEALTH AND SOCIAL DEVELOPMENT
Bolivarian Republic of Venezuela
Ministry of Health and Social Development
Number 086 As of the 18/th/ of February of the year 2000 189/th/ and 140/th/
At the behest of the citizen President of the Republic and in accordance with
the provisions of Article 4, Section 3, Article 6, Section 2 and Article 36 of
the Administrative Career Law, and pursuant to Resolution No. 1368 dated
1/13/93, citizen ▇▇. ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇, holder of citizen's identification
card No. 5,623,816, is hereby appointed General Coordinator of the Health
Project among the Ministry of Health and Social Development, the World Bank, and
the Inter-American Development Bank, in substitution of ▇▇. ▇▇▇▇▇
3
▇▇▇▇ ▇▇▇▇▇▇▇, who has assumed another assignment.
Resolution No. 262-99, dated 6/8/99, is hereby waived.
Communicate and Publish
▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇
Ministry of Health and Social Development
--------------------------------------------------------------------------------
MINISTRY OF THE INFRASTRUCTURE
Bolivarian Republic of Venezuela
Ministry of the Infrastructure
No. 023 Caracas, February 21, 2000 189/th/ and 140/th/
Resolution
In accordance with the provisions of numeral 8 of Article 37 and Article 48 of
the Decree and with the scope and force of the Organic Law of the Central
Administration; in accordance with the provisions of Article 14 of the Law of
Telecommunications and in observance of the provisions of Clause 22 of the
Concession Agreement entered into October 14, 1991, as amended on November 4,
1991, between the Republic of Venezuela and Compania Anonima Nacional Telefonos
de Venezuela (CANTV), with respect to the eighth (8/th/) year review of the
period of limited competition provided for under such agreement, and of the
Agreement entered into between the same parties dated February 21, 2000; this
Office
Resolves:
I
Rating Method
Article 1: The following method for computing rates for basic domestic
telephone service is hereby established, which shall consist of two adjustments:
the first, beginning as of the month following publication of the rates
established in this Resolution by CANTV in two daily newpapers with national
circulation; and the second, beginning as of June 16, 2000.
Article 2: The following maximum rates for Private Telephone Service are
approved until June 15, 2000 and from June 16 forward:
1. Connection to the network:
Until June 15 From June 16
------------- ------------
(a) Right to subscription:
-Residential Bs 44,442.36 Bs 47,031.15
-NonResidential Bs 87,450.21 Bs 92,544.22
-PBX Bs 198,779.20 Bs 10,358.17
-CPA Bs 238,079.38 Bs 251,947.60
(with or without direct entry discount)
(b) Installation of telephone:
-Main residential Bs 43,746.46 Bs 46,294.73
-Aux. residential Bs 12,861.37 Bs 13,610.55
-Main nonresid. Bs 47,373.32 Bs 50,053.66
-Aux. nonresid. Bs 15,855.63 Bs 16,779.22
-PBX Bs 50,133.37 Bs 53,053.66
-CPA Bs 50,133.37 Bs 53,053.66
(c) Team terminal Bs 23,540.30 Bs 24,941.53
(d) Compensation to caller for inadvertent disconnection:
-Residential Bs 15,801.91 Bs 16,722.38
-Nonresidential Bs 18,042.58 Bs 19,093.57
2 Basic rental
(a) Mandatory basic residential telephone plans:
Free minutes Basic Rental Basic Rental
Until June 15 As of June 16
------------- -------------
Plan A 40 Bs 4,752.30 Bs 5,028.88
Plan B 65 Bs 7,291.20 Bs 7,715.55
Plan C 90 Bs 8,200.65 Bs 8,677.92
Plan F 2500 Bs40,212.60 Bs42,555.00
Maximum amounts for prepayment plan:
Until June 15 As of June 16
------------- -------------
Amount per minute Bs 60.32 Bs. 63.83
4
With respect to the prepayment plan, the sum fixed for minimum consumption over
a period of sixty days is Bs 10,000.00.
During the year 2000, CANTV must maintain effective the obligatory offering
plans provided in this Resolution and may not under any circumstance modify Plan
F identified above.
(b) Optional complementary plans:
Free Minutes Initial Basic Rental
------------ --------------------
Plan D 360 Bs 13,404.20
Plan E 600 Bs 18,095.67
Plans D and E, as well as any other Optional Complementary Plan implemented by
CANTV in the year 2000, may be modified by CANTV without the need for additional
authorization or approval beyond that established herein, provided it maintains
a basic rental rate which does not exceed:
Maximum basic rental amounts for optional complementary plans
January to June 15 From June 16
------------------ ------------
Basic Rental Bs 53,616.80 Bs 56,740.00
In the event there exist modifications to the essential elements of the optional
complementary plans, the optional complementary plans shall be published one
month prior to entering into effect in two daily newspapers of national
circulation for three consecutive days; the National Telecommunications
Commission (CONATEL) shall receive the same notice at the same time and all
regularly billed users of CANTV shall likewise be informed.
Callers subscribing to the existing plans prior to the time this resolution
enters into effect shall be automatically reclassified in the following manner:
Existing Plan Substitute Plan
------------- ---------------
Basic Plan Plan A
Intermediate Plan Plan B
Advanced Plan Plan C
Residential subscribers may request a change of plan at their convenience up to
a maximum of two opportunities within a single year with no additional charge.
Beginning with and including the third such change and for each additional
change during the same period CANTV may charge a minimum fee of four thousand
Bolivares (Bs 4,000.00).
(c) Nonresidential Customers:
Until June 15 From June 16
------------- ------------
Main Telephone Bs 14,074.41 Bs 14,894.25
Auxiliary Telephone Bs 1,741.74 Bs 1,843.20
(d) PBX (Monthly rental for each urban line without signal quotas)*
Until June 15 From June 16
------------- ------------
Bs 23,709.97 Bs 25,091.09
(e) CPA (with or without direct entry-monthly rental discount for urban lines)
Until June 15 From June 16
------------- ------------
Bs 40,262.76 Bs 42,608.08
(f) CPA per assigned extension
Until June 15 From June 16
------------- ------------
Bs 240.88 Bs 254.91
* The PBX private facilities with only a single line shall be considered
nonresidential telephones for purposes of this Resolution.
3. Local Use.
(a) Residential customers.
Amount per Minute
(Bolivares per minute or fraction thereof)
Mandatory
Offering Plans Until June 15 From June 16
-------------- ------------- ------------
Plan A Bs 29.56 Bs 31.28
Plan B Bs 20.91 Bs 22.13
Plan C Bs 19.10 Bs 20.21
5
Plan F (amount per additional minute)
1 to 500 minutes Bs 6.70 Bs 7.09
501 to
1000 minutes Bs 6.03 Bs 6.38
1001 to
1500 minutes Bs 5.70 Bs 6.03
1501 to
2000 minutes Bs 5.36 Bs 5.67
2001 minutes
or more Bs 5.03 Bs 5.32
Optional Complementary Plans
Plan D Bs 18.77 ---
Plan E Bs 17.09 ---
The amounts in additional minutes provided in Plan F, with respect to the volume
of consumption, shall be uniformly applied to all minutes which exceed the level
of the free minutes established in this Resolution.
(b) Nonresidential customers:
Amount per minute (Bolivares per minute or fraction thereof)
Until June 15 From June 16
------------- ------------
Bs 25.07 Bs 26.53
4. Teleamigo service:
Until June 15 From June 16
------------- ------------
Complete package Bs 5,084.08 Bs 5,380.23
Call waiting Bs 2,554.76 Bs 2,703.58
Conference calls Bs 2,554.76 Bs 2,703.58
Rapid dialing Bs 2,554.76 Bs 2,703.58
Blocked calls Bs 2,933.78 Bs 3,104.68
Installation charge Bs 2,900.93 Bs 3,069.91
Key change service Bs 2,170.99 Bs 2,297.46
5. Domestic Long Distance Service (DDN)
A single rate is established for residential and nonresidential callers to all
destinations within the domestic territory of:
Normal Rate Bs/minute Bs 128.63
Reduced Rate Bs/minute Bs 109.34
The normal rate shall apply to business days during the hours between 6:00 a.m.
and 7:00 p.m.
The reduced rate shall apply to business days during the hours between 7:01 p.m.
and 5:59 a.m., and on holidays and weekends shall apply to a 24-hour day.
Domestic Long Distance Calls shall be billed for each second of duration.
Single charge for operator service for Domestic Long Distance Calls:
Until June 15 From June 16
------------- ------------
Bs 829.94 Bs 878.29
6. Other miscellaneous services
Unless otherwise indicated, the charges reflected below will apply to each use
of service:
Until June 15 From June 16
------------- ------------
(a) Principal
telephone
reconnection
- Residential Bs 8,594.59 Bs 9,095.23
- Nonresidential Bs 10,026.67 Bs10,610.73
(b) Internal move Bs 10,367.24 Bs10,971.14
(c) External move
- To the same zone
or sector Bs 45,105.22 Bs47,732.62
- To a different
zone or sector Bs 66,849.05 Bs70,743.03
(d) Maintenance:
- Repositioning
terminal
equipment Bs 23,540.30 Bs24,911.53
(e) Directory
Listing Service
- Number change Bs 7,524.05 Bs 7,962.33
- Unlisted number
service (monthly
charge) Bs 896.50 Bs 948.72
- Change from
unlisted to
directory listing Bs 3,207.35 Bs 3,394.18
- Directory
correction Bs 0.00 Bs 0.00
- Repetition in
directory Bs 666.00 Bs 704.79
(f) Change
of name Bs 6,966.39 Bs 7,372.19
6
(g) Number
linking Bs 96.36 Bs 101.98
(h) Unlinking of
numbers
(per line) Bs 1,161.08 Bs 1,228.71
Article 3.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Public Telephone Service:
1. Domestic Use:
(a) Amount per minute of local use:
Until June 15 From June 16
------------- ------------
Public Telephones:
TPM, TPT &
Teletasa Bs 20.91 Bs 22.13
Special Public
Telephones Bs 42.22 Bs 44.68
(b) Amount per signal for Domestic Long Distance public telephones (DDN):
Normal Rate Bs 21.44
Reduced Rate Bs 18.22
(c) Frequency of signals for Domestic Long Distance (DDN):
One (1) signal for each ten (10) seconds
2. International Long Distance Service (LDI):
The same rates shall apply to minutes of use indicated by countries
participating in the International Direct Dial (DDI) telephonic service.
3. Credit Card Services:
Initial charge Until June 15 From June 16
-------------- ------------- ------------
Local Use Bs 155.81 Bs 164.88
LDN Use Bs 398.26 Bs 421.45
LDI Use Bs 821.41 Bs 869.25
Article 4.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Leased Public Telephone Service:
Until June 15 From June 16
------------- ------------
Local Use Bs 42.22 Bs 44.68
Maintenance fee Bs 14,074.41 Bs 14,894.25
Free minutes 60 60
Rates applied to leased telephone use shall be the same as those provided for
Domestic Long Distance and International Long Distance use.
Article 5. The following maximum rates are approved until June 15, 2000 and
from June 16 forward for Domestic Telex Service:
1. Network connection:
Until June 15 From June 16
------------- ------------
(a) Reimbursable
security deposit:
- Regular caller Bs 200,369.56 Bs 212,041.17
- PBX caller (for
each principal
line) Bs 255,128.56 Bs 269,990.17
- Regular remote
caller Bs 200,369.56 Bs 212,041.17
(b) Installation of
principal line:
- Regular or
regular remote
caller Bs 22,774.31 Bs 24,100.92
- PBX caller (for
each principal
line) Bs 30,490.87 Bs 32,266.98
(c) Reconnection
(shall not apply in
cases of suspension
that are the fault
of caller) Bs 0.00 Bs 0.00
2. Network access
Basic Monthly
Rental Until June 15 From June 16
------ ------------- ------------
- Regular caller Bs 5,094.87 Bs 5,391.65
- PBX caller (for
each principal
line) Bs 6,968.64 Bs 7,374.56
- Regular remote
caller Bs 4,977.91 Bs 5,267.88
3. Use:
Domestic Telex Service:
Until June 15 From June 16
------------- ------------
Amount per
signal Bs 10.64 Bs 11.26
7
4. Frequency of Telex Signal:
Normal rate Special rate
Segment Kilometers per per
------- ---------- --- ---
1 0 to 40 7.5 sec. 12.0 sec.
2 41 to 90 5.0 sec. 8.0 sec.
3 91 to 170 4.0 sec. 5.5 sec.
4 171 to 300 3.0 sec. 4.5 sec.
5 301 to 500 2.5 sec. 4.0 sec.
6 more than
500 2.0 sec. 3.5 sec.
The Normal Rate shall apply Monday thru Friday from 7 a.m. to 6:59 p.m. The
Special Rate shall apply Monday thru Friday from 7 p.m. to 6:59 a.m., and on
Saturdays, Sundays and holidays such rate shall apply to a 24 hour day.
Article 6.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for services specified below:
Until June 15 From June 16
------------- ------------
External move Bs 23,837.80 Bs 25,226.36
Change of name Bs 12,140.09 Bs 12,847.26
Article 7.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for International Telephone Service:
1. International Direct Dial (DDI):
Destination Bs./Minute
----------- ----------
USA/Puerto Rico 403.14
Colombia 440.00
Canada 575.00
Spain 525.00
Italy - Vatican 425.00
United Kingdom 570.00
Peru 500.00
Mexico 510.00
Argentina 543.00
Ecuador 580.00
Brazil 510.00
Portugal 410.00
France 515.00
Dominican Republic 525.00
Chile 580.00
Germany 580.00
Cuba 770.00
Panama 770.00
Curacao 760.00
Switzerland 580.00
Aruba 760.00
Bolivia 60.00
Rest of Central America 60.00
Rest of the Antilles 760.00
Greece 510.00
Uruguay 850.00
Rest of South America 850.00
Scandinavia 540.00
Japan 490.00
Hong Kong 740.00
Rest of East Asia 740.00
Rest of West Asia 740.00
Rest of Europe 580.00
Belgium 550.00
Israel 995.00
Taiwan 995.00
Rest of the World 1,000.00
2. Maritime telephone communications between Venezuela and ships associated with
the Inmarsat Satellite network:
Zone Until June 15 From June 16
---- ------------- ------------
Atlantic Bs 5,848.30 Bs 6,188.97
Pacific Bs 5,848.30 Bs 6,188.97
Indian Bs 5,848.30 Bs 6,188.97
The rates contemplated by the International Telephone Service shall be applied
by operators (LDI) in the same manner as dispatched through the International
Direct Dial (DDI) system. In the case of service by DDI, the rate charged will
be based upon effective duration of the communication, with the understanding
that fractions of minutes shall be counted as whole minutes.
The service dispatched by LDI operators in the station-to-station mode shall
only be offered when the respective call cannot be made directly by the caller
through DDI.
3. Operator Service Charges:
Operator charges shall be applied to all callers who are members of the
International Direct Dial (DDI) system, whether person-to-person or station-to-
station in the following manner:
Until June 15 From June 16
------------- ------------
Bs 1,466.44 Bs 1,551.86
8
Article 8.- The following maximum rates are approved until June 15, 2000 and
from June 16 forward for International Telex Service:
Destination
-----------
(Bs. per minute of use)
Until June 15 From June 16
------------- ------------
a) North America:
-United States 1,536.53 1,626.03
-Canada 1,536.53 1,626.03
-Mexico 2,762.01 2,922.89
b) Central America:
-Panama 2,619.35 2,771.93
-Rest of Central
America 2,619.35 2,771.93
c) Antilles:
-Cuba 2,164.47 2,290.55
-Dominican
Republic 2,164.47 2,290.55
-Rest of the
Antilles 2,164.47 2,290.55
d) South America:
- Chile 2,762.01 2,922.89
- Peru 2,419.83 2,560.79
- Ecuador 2,762.01 2,922.89
- Colombia 2,762.01 2,922.89
- Bolivia 2,351.56 2,488.54
- Brazil 2,750.32 2,910.52
- Argentina 2,419.83 2,560.79
- Uruguay 2,419.83 2,560.79
- Rest of South
America 2,419.83 2,560.79
e) Europe:
- Italy and
The Vatican 2,419.83 2,560.79
- Portugal 2,432.00 2,573.66
- Spain 2,432.00 2573.66
- France and
Monaco 2,394.40 2,533.87
- Switzerland.
Germany and
Liechtenstein 2,394.40 2,533.87
- Rest of Europe 2,189.80 2,317.35
f) Rest of the
world: 2,761.57 2,922.44
g) Inmarsat:
Atlantic 4,497.93 4,759.93
Pacific 4,497.93 4,759.93
Indian 4,497.93 4,759.93
II
Final Provisions
Article 9.- Excluded from payment are calls made:
1. To emergency service numbers.
2. To operators to request long distance calls or to file claims.
3. To use information services.
4. To use telex information services.
5. To test terminal equipment of any caller through the numbers 161, 162, 163
(telex).
6. To send telegrams using the number 121.
Article 10.- Authorization for special rate adjustments resulting pursuant to
the procedure for Special Rate Adjustments provided in clause 31 of the Eighth
Year Review Agreement entered into between the Republic and Compania Anonima
Nacional de Telefonos de Venezuela dated _________, provided that all such rate
adjustments have been verified and approved by the National Telecommunications
Commission (CONATEL).
Article 11.- For purposes of this Resolution, holidays shall be those days
specified in the Law of National Holidays and the Organic Labor Laws.
Article 12.- The rates fixed in this Resolution shall become effective one (1)
month from the date of publication referred to in Article 14 of the Law of
Telecommunications and in accordance with the provisions established in Article
1 of this Resolution.
Article 13.- The rates provided in this Resolution shall remain in force until
November 27, 2000. However, if new rates applicable to the rate-free period
have not been established by November 27, 2000, the rates provided in this
Resolution shall continue in effect until December 31, 2000, or until such time
as competent public authorities establish a new rate schedule for operators of
basic telephone services.
Communicate and publish
9
▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇
Minister of Infrastructure
--------------------------------------------------------------------------------
FISCAL GENERAL OFFICE OF THE REPUBLIC
Bolivarian Republic of Venezuela
Public Ministry
Office of the General Fiscal Agency of the Republic
Caracas, February 14, 2000
Resolution
No. 47
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, Fiscal General of the Republic, in exercise of the
faculties provided in Articles 1 and 15 of the Organic Law of the Public
Ministry and 37 of Statutes of the Ministry of Public Personnel, as decreed in
Resolution No. 60 dated 3/4/99, published in the Official Journal of the
Republic of Venezuela No. 36.654 of the same date, by virtue of this Resolution,
does hereby appoint the citizen attorney ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇,
holder of citizen's identification card no. 6,931,175, to fill the position of
JOINT COUNSELOR III in the Bureau of Human Rights, a subdivision of the General
Sectorial Department for Defense of Citizen's Rights of this Office, which
position is currently vacant, who previously performed the position of Joint
Counselor II in the above referenced bureau.
This appointment shall become administratively effective as of February 16,
2000.
Communicate and publish
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
Fiscal General of the Republic
FISCAL GENERAL OFFICE OF THE REPUBLIC
Bolivarian Republic of Venezuela
Public Ministry
Office of the General Fiscal Agency of the Republic
Caracas, February 14, 2000
Resolution
No. 48
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, Fiscal General of the Republic, in exercise of the
faculties provided in Articles 1 and 15 of the Organic Law of the Public
Ministry and 37 of Statutes of the Ministry of Public Personnel, as decreed in
Resolution No. 60 dated 3/4/99, published in the Official Journal of the
Republic of Venezuela No. 36.654 of the same date, by virtue of this Resolution,
does hereby appoint the citizen attorney ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, holder of citizen's
identification card no. 10,800,122, who previously performed the position of
Joint Counselor 8 in the Bureau of Doctrine and Inspection, to fill the position
of JOINT COUNSELOR II in the Bureau of Human Rights, a subdivison of the General
Sectorial Department for Defense of Citizen's Rights of this Office, in
substitution of the attorney ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇, who has vacated
said position.
This appointment shall become administratively effective as of February 16,
2000.
Communicate and publish
▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇
Fiscal General of the Republic
10
METHODOLOGY FOR MEASURING QUALITY OF SERVICE PARAMETERS
1. ACCESSIBILITY TO TELEPHONE SERVICE
1.1 WAITING TIME TO OBTAIN SERVICE.
Annual average of the time elapsed between the request (date of commercial
approval) and the installation of service (date of completion of the service
order). Delays attributable to the customer and/or third parties (municipal
and/or national regulatory agencies) are not computed, but are duly documented
for verification. Only service requests for domiciles within the area of local
coverage are considered for computation and high risk zones (as defined by
competent persons) are excluded.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of waiting time, in days, to satisfy service orders.
b.2.- Total satisfied service orders.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1 / b.2
d.- POINT OF MEASUREMENT:
The files of satisfied service orders.
e.- SIZE OF SAMPLING:
All satisfied service orders.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly, considering the orders satisfied during a year, until the close of the
month.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at domestic level.
h.- PERIOD USED AS OBJECTIVE:
Annual, at the domestic level, evaluated quarterly, where the monthly results
are not larger than the annual objective plus permitted deviation.
i.- OBSERVATIONS:
In the event any of the exclusions shall apply, the waiting time for obtaining
service shall begin to be counted upon surpassing the following:
No physical presence (outside the area of local coverage of the
Facility).
High risk zones (insecurity of personnel in installations and
equipment of CANTV), as defined by competent persons.
Conditions under which the available technology, as authorized for
CANTV, cannot be attended.
Conditions under which municipal and/or national regulations impede
providing service using the authorized available technology.
2
1.2.- WAITING LIST FOR OBTAINING SERVICE
Percentage of requests pending that are more than one month old, beginning as of
the date of commercial approval of the customer request, excluding the cases
outlined in item i of this point.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The number of requests pending which are outstanding for more than one
month.
b.2.- The total of requests pending.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) *100
d.- POINT OF MEASUREMENT:
The files of pending service orders.
e.- SIZE OF SAMPLING:
All pending service requests which are outstanding for more than one month.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly, considering the requests pending as of the close of the month.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at the national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, at the national level, evaluated quarterly, where the monthly results
are not larger than the annual objective plus permitted deviation.
i.- OBSERVATIONS:
Pending requests falling in the following areas shall be excluded from the total
outstanding:
No physical presence (outside the area of local coverage of the
Facility).
High risk zones (insecurity of personnel in installations and equipment of
CANTV), as defined by competent persons.
Conditions under which the available technology, as authorized for CANTV,
cannot be attended.
Conditions under which municipal and/or national regulations impede
providing service using the authorized available technology.
3
1.3 PERCENTAGE OF REQUESTS TO BE ATTENDED IN ZONES WITHOUT A PHYSICAL PRESENCE.
Percentage of pending service requests to be attended in places where CANTV does
not have a physical presence as of December 31, 1999, and which have not been
registered before that date. The attention to such requests shall be regulated
by a plan which CANTV shall present to CONATEL. Zones lacking a physical
presence shall be defined as geographical areas in which neither a transformer
facility nor an external plant of CANTV exist.
a.- FORM OF MEASUREMENT: Measured by means of the CANTV service order system and
the plan established by CANTV for this purpose.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of satisfied service orders, as established in the plan.
b.2.- The total number of service orders located in places where CANTV lacks a
physical presence, registered as of December 31, 1999, plus those incorporated
into the plan as effected through the provisions established in item i of this
section.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) * 100
d.- POINT OF MEASUREMENT:
The files of satisfied service orders.
e.- SIZE OF SAMPLING:
The total number of service orders located in places where CANTV lacks a
physical presence, registered as of December 31, 1999, plus those incorporated
into the plan as effected through the provisions established in item i of this
section.
f.- TIME AND FREQUENCY OF MEASUREMENTS.
Monthly, in accordance with a performance schedule.
g.- REPORTS:
Total monthly aggregate delivered quarterly. Results at the national level. At
the close of each month they shall indicate the percentage of requests attended
in areas in which the plan was utilized and at the close of each quarterly
period they shall indicate the progress of the scheduled works.
h.- PERIOD USED AS OBJECTIVE:
Annual
i.- OBSERVATIONS:
The plan shall be presented by CANTV to CONATEL no later than the second two-
week period of January and shall be evaluated quarterly. This plan shall include
a schedule of works to be performed in order to attend to 50% of the registered
pending requests as of the end of the year 1999 in zones lacking a physical
presence. The plan shall reflect the date of the conclusion of the work, the
zone to be covered, the maximum number of requests to be attended and a schedule
4
of planned monthly installation. Additionally, in the event new requests are
presented in zones where CANTV lacks a physical presence, which together with
those registered as of December 31, 1999 shall equal or exceed one hundred fifty
(150) requests within a geographical area having a radius of 1.5 kilometers, a
feasibility study shall be undertaken in accordance with CANTV's permitted
technology, and within a period of between 45 and 60 days CANTV and CONATEL
shall clarify and define the terms of its incorporation into the plan.
When requests are eliminated for causes attributable to the customer which can
be proved and audited, CANTV may tabulate any new requests attended to in the
areas established in the plan as satisfying the objectives. In the event
sufficient requests are not presented from these areas, the difference may be
tabulated for purposes of achieving the objectives, maintaining as a base for
calculations the number of requests registered through December 31, 1999 in all
zones where CANTV does not have a physical presence as of such date, plus those
which result from adjustments to the plan.
5
2.- RETAINABILITY OF THE TELEPHONE SERVICE
2.1 ACTUAL PROBLEMS REPORTED FOR EACH 100 LINES IN SERVICE
Percentage of actual problems which were reported for each 100 lines in service,
per month.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The total number of actual breakdowns, reported by customers during the
month being measured.
b.2.- The total number of lines in service at the end of the month, derived from
the report on plant capacity and utilization.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2) *100 (For calculation of the annual objective, determine the
average of the values obtained for variables b.1 and b.2 for each month of the
year).
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All Actual breakdowns reported by customers during the month being measured.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
Actual reported problems are defined as any breakdown that is detected as a
result of a complaint or claim by a customer, and which upon investigation is
determined to have affected service and is the responsibility of CANTV.
6
2.2 PERCENTAGE OF BREAKDOWNS REPAIRED WITHIN 24 TO 48 HOURS.
Percentage of breakdowns that were repaired in less than 24 to 48 hours during
business days.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The number of actual breakdowns reported by customers repaired within 24
hours following the time the report was received by CANTV.
b.2.- The number of actual breakdowns reported by customers repaired within 48
hours following the time the report was received by CANTV.
b.3.- The number of actual breakdowns reported by customers.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.3) *100 (For calculation of the annual objective, determine the
average of the values obtained for variables b.1, b.2 and b.3 for each month of
the year).
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All actual breakdowns reported by customers.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
When the nature of the breakdown requires an agreement for the time of repair
and, at the customer's request, a date is fixed, the time is tabulated as of the
moment the agreement is reached until the repair is completed.
7
2.3 AVERAGE TIME TO REPAIR BREAKDOWNS
The sum of the time elapsed, in hours, as of the moment the actual breakdown was
reported until completion of the repair, divided by the total number of actual
breakdowns repaired as reported by customers.
a.- FORM OF MEASUREMENT:
Measured by means of CANTV's problem control system.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum of the time elapsed, in hours, as of the time the actual
breakdown was reported until completion of the repair.
b.2.- The total number of actual breakdowns repaired, reported by customers.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1 / b.2)
d.- POINT OF MEASUREMENT:
The problem control system of CANTV.
e.- SIZE OF SAMPLING:
All repaired actual breakdowns reported by customers.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Measured for 24 hours during business days, excluding holidays of CANTV.
g.- REPORTS:
Total monthly aggregate, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, maximum monthly, conducted by Operating Division,
evaluated quarterly.
i.- OBSERVATIONS:
When the nature of the breakdown requires an agreement for the time of repair
and, at the customer's request, a date is fixed, the time is tabulated as of the
moment the agreement is reached until the repair is completed.
8
3. QUALITY OF NETWORK FUNCTIONABILITY
3.1 PERCENTAGE OF CALLS COMPLETED FOR LOCAL TRAFFIC, NATIONAL LONG DISTANCE AND
INTERNATIONAL LONG DISTANCE
Percentage of attempted calls, correctly dialed, that are successfully connected
to the party called, which shall include cases when the party called answers,
rings with no answer, is busy, an answering machine answers, a recorded
announcement machine answers, a suspended subscriber tone is received or it is a
free call.
a.- FORM OF MEASUREMENT:
Fixed facilities, analog and digital, and a sampling of mobile facilities, shall
be measured with "MCOR" equipment or any similar equipment which may be
acquired.
b.- VARIABLES USED AS INDICATORS:
b.1.- Completed local calls: calls completed by MCOR equipment whose first
digit is not "0" or "1".
b.2.- Attempted local calls: calls attempted by MCOR equipment that have
received sufficient digits to be completed and whose first digit is not "0" or
"1".
b.3.- Completed domestic long distance calls: calls completed by MCOR
equipment whose two first digits fall between "02" and "09".
b.4.- Attempted domestic long distance calls: calls attempted by MCOR
equipment that have received sufficient digits to be completed and whose two
first digits fall between "02" and "09".
b.5.- Completed international calls: calls completed by MCOR equipment whose
two first digits are "00".
b.6.- Attempted international calls: calls attempted by MCOR equipment that
have received sufficient digits to be completed and whose two first digits are
"00".
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
All facilities will be weighed in accordance with the number of attempted MCOR
calls or calls using similar equipment, for local traffic, domestic long
distance and international long distance. This value is obtained by measuring
dispersion of traffic at the national level taken at digital facilities, using
the annual average from the prior year. The average value obtained each month
of the year shall be used to calculate the annual average.
c.1.- Percentage of Completed Local Calls: (b.1/b.2)* 100
c.2.- Percentage of Completed Domestic Long Distance Calls: (b.3/b.4)* 100
9
c.3.- Percentage of Completed International Calls: (b.5/b.6)* 100
A weighing function expressing the number of analog and digital customers
existing monthly at the Plant shall be applied to the three cases above.
d.- POINT OF MEASUREMENT:
At the local facility of origin.
e.- SIZE OF SAMPLING:
All fixed facilities and all mobile facilities, the mobile facilities having a
minimum of two measurements annually.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
A minimum of seven continuous days a month, 24 hours a day.
g.- REPORTS:
Total monthly calculation, delivered quarterly. Results drawn discriminately at
the national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level. Monthly minimum, evaluated quarterly.
i.- OBSERVATIONS:
The number of customers used for weighing completed calls shall be taken from
the Capacity and Utilization Report prepared by the Plant on a monthly basis.
While measuring the indicator "Receiving a Dial Tone", there shall be an
interruption for one hour in each facility (between 10:00 and 12:00), as with
the measurement of the indicator "Percentage of Completed Calls for Local
Traffic, Domestic Long Distance and International Long Distance", in order for
the sampling to be significant.
10
4. OPERATOR SERVICE EFFICIENCY
4.1 AVERAGE WAITING TIME FOR OPERATOR TO ANSWER
Average time, measured in seconds, that operators delay in answering calls from
users: Problem Reporting Service (15), Customer Attention Center (80021515),
Domestic Long Distance (100), Information (103), International Long Distance
(122) and Reverse Charges Center (101).
4.1.1 PROBLEM REPORTING SERVICE (15)
The average time, measured in seconds, that Problem Reporting Service Operators
delay in answering calls from users.
a.- FORM OF MEASUREMENT:
Calls reporting problems are measured by an Automated Call Distributor.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time, measured in seconds, from the moment that
calls from Users enter the Automated Call Distributor until they are answered by
Operators or parties being called by Users.
b.2.- Total number of calls received (sum total of calls answered and
abandoned).
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2) To calculate monthly objectives, variables b.1 and b.2 are measured
during the corresponding month. To calculate annual objectives, variables b.1
and b.2 are measured in the aggregate during the year.
d.- POINT OF MEASUREMENT:
The entry of the call into the Automated Call Distributor.
e.- SIZE OF SAMPLING:
Total number of calls.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the moment that calls from Users enter the Automated Call Distributor,
during business days, except for CANTV holidays.
g.- REPORTS:
Total monthly calculation, evaluated quarterly and measured annually. Results
at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, national level, evaluated quarterly.
11
4.1.2 CUSTOMER ATTENTION CENTER
The time, measured in seconds, that the customer waits to receive the operator's
attention once this option has been selected on the system.
a.- FORM OF MEASUREMENT:
When a call is answered on the automated system, the customer has the
possibility of being attended by an operator by dialing the corresponding
option, transfering his or her own call to the Automated Call Distribution
Center and computing the time as of that moment, measured by a statistical
package, until the operator answers or the user abandons the call.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time, computed as of the moment that calls are
received by the Automated Call Distribution Center until they are answered by
Operators or the User abandons the call.
b.2.- Total number of calls received by the Automated Call Distribution Center.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1/b.2
d.- POINT OF MEASUREMENT:
Statistical package used by the Automated Call Distribution Center.
e.- SIZE OF SAMPLING:
Total number of calls received by the Automated Call Distribution Center.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the time a call enters the call waiting line, until answered by an operator
or abandoned by the user; from 7:30 a.m. to 7:00 p.m., Monday to Friday, and
from 8:00 a.m. to 2:00 p.m. on Saturdays. CANTV holidays are excluded.
g.- REPORTS:
Total monthly calculation, evaluated quarterly and measured annually. Results
at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual.
12
4.1.3 DOMESTIC LONG DISTANCE SERVICE (100), DOMESTIC REVERSE CHARGES SERVICE
(101), INFORMATION (103) AND INTERNATIONAL LONG DISTANCE (122)
Average time, measured in seconds, during which Domestic Long Distance (100),
Domestic Reverse Charges Service (101), Information (103) and International Long
Distance (122) operators delay in answering calls from Users.
a.- FORM OF MEASUREMENT:
Calls for Information Service (103) are measured by the Automated Call
Distributor of the Directory Assistence System. Calls for National Long
Distance (100 and 101) and International (122) are measured by their respective
digital facilities.
b.- VARIABLES USED AS INDICATORS:
b.1.- The sum total of waiting time measured in seconds: the percentage of
answered calls received in X seconds (where X is the annual objective of each
service) are converted into average answer time using a conversion program based
on the tables of Erlang C. Luego; the daily call volume shall be multiplied by
the average answer time. The results shall be aggregated to derive a monthly
total.
b.2.- Total number of calls received monthly.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
b.1/b.2, for each of the services. In calculating the monthly objective,
variables b.1 and b.2 are measured during the corresponding month. In
calculating the annual objective, variables b.1 and b.2 are measured in the
aggregate during the year.
d.- POINT OF MEASUREMENT:
From entry of the call into the call waiting line.
e.- SIZE OF SAMPLING:
Total number of calls.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
From the time a call enters the call waiting line, during business days, from
six (6) in the morning until midnight of the same day. CANTV holidays are
excluded.
g.- REPORTS:
Total calculated monthly, delivered quarterly. Aggregate results at national
level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, maximum monthly with evaluation quarterly.
i.- OBSERVATIONS:
When statistical data are not available due to exceptional circumstances,
calculations shall be taken from data available for the corresponding month.
Supporting data shall be Annexed with the respective justifications. In the
case of Domestic Reverse Charges Service (101), the same
13
methodology as Long Distance Service shall be used until new technology is
implemented and the parties agree on the appropriate manner of calculation.
14
4.2. PERCENTAGE OF CALLS ANSWERED FROM TRAFFIC TO OPERATOR SERVICES
Percentage of calls answered by different operator services. "Calls answered" is
defined as those calls which are ultimately answered by either a human operator
or by robot.
a.- FORM OF MEASUREMENT:
At digital facilities, using statistical packages; at analog facilities, by
manual statistical sampling.
b.- VARIABLES USED AS INDICATORS:
b.1.- Calls answered: in accordance with operator services.
b.2.- Calls attempted: calls attempted for each service operator which have
received a sufficient number of digits to be received..
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100
d.- POINT OF MEASUREMENT:
At the local center of origin.
e.- SIZE OF SAMPLING:
All fixed digital facilities and the size of the statistical sample for analog
facilities.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Five business days of each month, 24 hours per day.
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results drawn discriminately at
national level by Operating Division.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, minimum monthly with evaluation quarterly.
i.- OBSERVATIONS:
The sample model to be used at analog facilities shall be defined by agreement
among the parties. While this model is being defined, measurements shall only be
taken at digital facilities. In the case of the Customer Attention Center,
reports will not be delivered until a sample statistical model and the objective
to be used are defined.
In the case of the Domestic Reverse Charges Service (101), measurements will be
taken during the first quarter of the year 2000 in order to determine the
objective to be used for that year; no reports will be delivered during this
quarterly period.
15
5.- EFFECTIVENESS OF BILLING
5.1.- BILLING CLAIMS
Claims arising from each 100 invoices, per month.
5.1.1.- CLAIMS FOR CANTV'S OWN SERVICES
a.- FORM OF MEASUREMENT:
Billing claims sent to customer attention points which are directed to CANTV for
reception, expedited via the Attention to Claims System.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of claims arising from billing, except those arising from
services rendered by third parties (Infolin, 900 Service, Telcel, Movilnet,
Infonet, Digitel, Elca and others that may be used), as well as claims for
overpayment and rates claims.
b.2.- Total number of bills issued.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2
shall be measured during the corresponding month. In calculating the annual
objective, variables b.1 and b.2 shall be measured in the aggregate for such
year.
d.- POINT OF MEASUREMENT:
Attention to Claims System.
e.- SIZE OF SAMPLING:
Total billing claims arising from services performed by CANTV and total billing
invoices issued by the Billing System.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, maximum monthly with evaluation quarterly.
i.- OBSERVATIONS:
(1) CANTV shall present quarterly an itemized breakdown of claims per type of
service, as additional information. These reports shall be presented using
absolute values, registered and converted to billing claims.
(2) A Billing Claim shall be understood to mean any claim based on customer
disagreement with one or various charges reflected in the same invoice from
CANTV.
(3) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of
16
the "Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
(4) The origin and processing of claims shall be determined by CANTV through
its "Procedure for Investigation of Billing Claims", which may be reviewed by
the Regulatory Agency at its discretion.
17
5.1.2. THIRD PARTY CLAIMS
a.- FORM OF MEASUREMENT:
Billing claims sent to customer attention points which are directed to CANTV for
reception, expedited via the Attention to Claims System.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of claims arising from billing, except those arising from
services rendered by third parties (Infolin, 900 Service, Telcel, Movilnet,
Infonet, Digitel, Elca and others that may be used), but excepting claims of
overpayment and rate claims.
b.2.- Total number of bills issued.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2 shall
be measured during the corresponding month. In calculating the annual objective,
variables b.1 and b.2 shall be measured in the aggregate for such year.
d.- POINT OF MEASUREMENT:
Attention to Claims System.
e.- SIZE OF SAMPLING:
Total billing claims arising from services performed by Third Parties and total
billing invoices issued by the Billing System.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual, nationally, with evaluation quarterly.
i.- OBSERVATIONS:
(1) During the first quarter of the year 2000, and following evaluation of
performance indicators, the parties shall agree on objectives that will govern
subsequent quarters in 2000.
(2) CANTV shall present quarterly an itemized breakdown of claims per provider
as additional information. These reports shall be presented using absolute
values, registered and converted to billing claims.
(3) A Billing Claim shall be understood to mean any claim based on customer
disagreement with one or various charges reflected in the same invoice from
CANTV.
(4) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of the
"Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
18
(5) The origin and processing of claims shall be determined by CANTV through
its "Procedure for Investigation of Billing Claims", which may be reviewed by
the Regulatory Agency at its discretion.
19
5.2.- REGULAR BILLING TIME
The number of days elapsed as of the time International and Domestic Long
Distance calls are made until the time such calls are billed.
a.- FORM OF MEASUREMENT:
Determined based on days elapsed from the date of the call until the close of
the cycle during which such call was billed.
b.- VARIABLES USED AS INDICATORS:
b.1.- Total number of international and domestic long distance calls billed
over a period of less than 45 days.
b.2.- Total number of international and domestic long distance calls billed.
c.- CALCULATION TO OBTAIN INDICATOR/WEIGHING/TABULATION:
(b.1/b.2)* 100 In calculating the monthly objective, variables b.1 and b.2
shall be measured during the corresponding month. In calculating the annual
objective, variables b.1 and b.2 shall be measured in the aggregate for such
year.
d.- POINT OF MEASUREMENT:
Database of the Billing System.
e.- SIZE OF SAMPLING:
Total number of calls billed during the measurement period.
f.- TIME AND FREQUENCY OF MEASUREMENTS:
Monthly
g.- REPORTS:
Total calculated monthly, delivered quarterly. Results at national level.
h.- PERIOD USED AS OBJECTIVE:
Annual.
i.- OBSERVATIONS:
(1) The calculation used to obtain the indicator shall be based on the total
number of days elapsed from the date calls are made until the time the billing
process is concluded with respect to such bills.
(2) The measurement of this indicator shall not include services provided by
third parties or international reverse charges calls.
(3) Exceptional cases which shall not be considered in the computation of this
indicator include significant adjustments caused by the "Procedure which
corrects errors created by the conversion of digits associated with the
millennium change (Y2K Project)", as well as the implementation of the
"Regulatory Numbering Framework" or "National Numbering Plan" which are in
effect. In such cases, CANTV shall notify the Regulatory Agency of any problems
sustained, their impact and the appropriate corrective action plan.
20
1.- METHODOLOGY FOR FORMULATING THE OBJECTIVES FOR THE "TIME TO ESTABLISH A
CALL" INDICATOR
The "Time to Establish a Call" is the time that elapses from the moment the last
digit is dialed until an answering tone or signal is received. The answering
tones or signals which shall be considered are as follows: ringing signal, busy
signal, nonexisting line signal, congested circuit tone, answering machine,
recorded message or answer by robot or operator.
a.- FORM OF MEASUREMENT:
Manual Measurement, with a stopwatch or wrist watch, of calls made to different
types of traffic (Intra, Inter, DDN, DDI, Mobile Cellular Phone and Special
Services). A test matrix will be produced to assure that the calls are carried
out.
b.- SELECTION OF SAMPLING:
For each week of measurement, 7 digital facilities (AXE, EWSD, ▇▇▇▇, ▇▇▇▇▇-▇▇▇▇,
SED and 5ESS) and 3 analog facilities (ARF, Pentaconta y Mobiles) of different
technologies shall be selected in accordance with the proportions in which they
exist in the region.
c.- MEASURING PERIOD:
The 4 week period between 2/7/2000 and 3/3/2000.
d.- SIZE OF SAMPLING:
All measurements will be carried out in:
1. Capital Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (189 calls); Analogs (81 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
2. Central Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: (90 calls); Analogs (36 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
3. Western Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (117 calls); Analogs (24 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
21
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
4. Eastern Region
Intra Traffic: Digitals (21 calls); Analogs (9 calls)
Inter Traffic: Digitals (87 calls); Analogs (39 calls)
DDN Traffic: Digitals (189 calls); Analogs (81 calls)
DDI Traffic: Digitals (21 calls); Analogs (9 calls)
SE Traffic: Digitals (49 calls); Analogs (21 calls)
TMC Traffic: Digitals (84 calls); Analogs (36 calls)
e.- TIME AND FREQUENCY OF MEASUREMENTS:
During business days from 9 a.m. to 12 noon and 2 p.m. to 5 p.m.
f.- ANALYSIS OF RESULTS:
The results will be analyzed over the ten business days following the conclusion
of the final measurement, i.e., 3/8/2000 to 3/21/2000.
g.- ESTABLISHING OBJECTIVES:
In accordance with the analysis of the results, the different alternatives for
the achievement of objectives shall be presented within a period not exceeding 5
days.
h.- OBSERVATIONS:
. A matrix of test calls shall be Annexed
. The measurements shall be taken by answering machines, except in cases of
mobile cellular phones, CPA and special services.
. In the case of DDI calls, the measurements shall be taken by CANTV's
international center automatic answering machine.
22
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Western
-----------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ATT ARF ARF ITT NEAX EWSD SDE/MT MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
TIBISAY EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
LA LAGO ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Santa ▇▇▇▇▇▇▇ ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CABUDARE EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CIUDAD ▇▇▇▇▇ NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
URDANETA NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
La Mesa de MTEL
Chipire
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
PUNTO FIJO ARF
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
BARINAS ITT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ATT ARF ARF ITT NEAX EWSD SDE/MT MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CHIQUINQUIRA MOV
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
2
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Western
-----------------------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
---------------------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
---------------------------------------------------------------------------------------------------------------------------------
TIBISAY EWSD
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
LA LAGO ATT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
St ▇▇▇▇▇▇▇ ATT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CABUDARE EWSD
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
Ciudad ▇▇▇▇▇ NEAX
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
URDANETA NEAX
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CHIPIRE MTEL
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
PUNTO FIJO ARF
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
BARINAS ITT
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
CHIQUINQUIRA MOV
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
---------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
---------------------------------------------------------------------------------------------------------------------------------
3
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CAPITAL
---------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
---------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
---------------------------------------------------------------------------------------------------------------------------
FAJ. 472 AXE
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CHAC 261 AXE
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CHAG. 693 ATT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
TRINIDAD ATT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
FDA-762 EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
PAST. 861 EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
▇▇▇▇▇▇▇▇ EWSD
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
CAOBOS-572 ARF
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
FAJ-442 ITT
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
SAN ▇▇▇▇ 375 MOV
---------------------------------------------------------------------------------------------------------------------------
Time Call 1
---------------------------------------------------------------------------------------------------------------------------
5
---------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
---------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
---------------------------------------------------------------------------------------------------------------------------
Time Call 2
---------------------------------------------------------------------------------------------------------------------------
Time Call 3
---------------------------------------------------------------------------------------------------------------------------
6
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CAPITAL
----------------------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
----------------------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
----------------------------------------------------------------------------------------------------------------------------------
Faj. 472 AXE
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
CHAC 261 AXE
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Chag. 693 ATT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Trinidad ATT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Fda-762 EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
PAST. 861 EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
▇▇▇▇▇▇▇▇ EWSD
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Caobos-572 ARF
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
Faj-442 ITT
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------------------
-------------------------------------------------------------------------
SPECIAL SERVICES TMC
-----------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
-----------------------------------------------------------------------------------------------
San ▇▇▇▇ 375 MOV
-----------------------------------------------------------------------------------------------
Time " Call 1
-----------------------------------------------------------------------------------------------
Time " Call 2
-----------------------------------------------------------------------------------------------
Time " Call 3
-----------------------------------------------------------------------------------------------
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CENTRAL
---------------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
------------------------------------------------------------------------------------------------------------------------------------
Facility Type AXE ATT ARF ARF ITT EWSD MOV SDE/MT NEAX CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
------------------------------------------------------------------------------------------------------------------------------------
Calabozo AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
La Romana AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Camoruco AXE
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Pt. Ayacucho ATT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
8
------------------------------------------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇ EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇▇▇ EWSD
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
NIRGUA NEAX
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Maracay C. ARF
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
Acarigua ITT
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
El Consejo MOV
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
9
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: CENTRAL
-----------------------------------------------------------------------
SPECIAL SERVICES TMC
--------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
--------------------------------------------------------------------------------------------------
Calabozo AXE
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
La Romana AXE
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
Camoruco AXE
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
Pto. Ayacucho ATT
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇ EWSD
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇▇▇ EWSD
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
NIRGUA NEAX
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
Maracay C. ARF
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
Acarigua ITT
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
10
-----------------------------------------------------------------------
SPECIAL SERVICES TMC
--------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
--------------------------------------------------------------------------------------------------
El Consejo MOV
--------------------------------------------------------------------------------------------------
Time " Call 1
--------------------------------------------------------------------------------------------------
Time " Call 2
--------------------------------------------------------------------------------------------------
Time " Call 3
--------------------------------------------------------------------------------------------------
11
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Eastern
------------------------------------------------------------------------------------------------------
INTRA INTER LDN DDI
-----------------------------------------------------------------------------------------------------------------------------------
Facility Type ARF NEAX SDE/MT MOV CPA AXE ATT EWSD NEAX ITT ARF MOV SDE MTEL DDI
-----------------------------------------------------------------------------------------------------------------------------------
LECHERIAS NEAX
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ NEAX
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
Las Moreas NEAX
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
CARUPANO NEAX
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
SF dela Paragua MTEL
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
MIRAFLORES SDE
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
EL ▇▇▇▇▇▇ SDE
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ ARF
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
ANZOATEGUI ARF
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 1
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 2
-----------------------------------------------------------------------------------------------------------------------------------
Time Call 3
-----------------------------------------------------------------------------------------------------------------------------------
CANTAURA MOV
-----------------------------------------------------------------------------------------------------------------------------------
12
------------------------------------------------------------------------------------------------------------------------------------
Time Call 1
------------------------------------------------------------------------------------------------------------------------------------
Time Call 2
------------------------------------------------------------------------------------------------------------------------------------
Time Call 3
------------------------------------------------------------------------------------------------------------------------------------
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF TIME TO ANSWER SIGNALS FROM COMPLETED CALLS
Start Time:
End Time:
Region: Eastern
-------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
-----------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
----------------------------------------------------------------------------------------------------------------------
Lecherias NEAX
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ NEAX
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Las Moreas NEAX
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Carupano NEAX
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Paragua MTEL
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Miraflores SDE
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
El ▇▇▇▇▇▇ SDE
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ ARF
----------------------------------------------------------------------------------------------------------------------
Time" Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Anzoategui ARF
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
13
-------------------------------------------------------------------------------------------
SPECIAL SERVICES TMC
-----------------------------------------------------------------------------------------------------------------------
Facility Type 15 100 101 103 122 171 800-21515 012-8001901 014- 016- 018-
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
Cantaura MOV
----------------------------------------------------------------------------------------------------------------------
Time " Call 1
----------------------------------------------------------------------------------------------------------------------
Time " Call 2
----------------------------------------------------------------------------------------------------------------------
Time " Call 3
----------------------------------------------------------------------------------------------------------------------
14
2.- METHODOLOGY FOR FORMULATING THE OBJECTIVES FOR THE INDICATOR "PERCENTAGE OF
CALLS ANSWERED FROM TRAFFIC DIRECTED TO CUSTOMER ATTENTION SERVICE CENTER (CAC)
80021515"
Percentage of calls answered by the Customer Attention Service Center (CAC)
80021515
a.- FORM OF MEASUREMENT:
Measured manually through calls made in phases from the caller's facility of
origin.
b.- SELECTION OF SAMPLING:
For each week of measurement, 7 digital facilities (AXE, EWSD, ▇▇▇▇, ▇▇▇▇▇-▇▇▇▇,
SED and 5ESS) and 3 analog facilities (ARF, Pentaconta and Mobiles) of different
technologies shall be selected in accordance with the proportions in which they
exist in the region.
c.- MEASURING PERIOD:
The 4-week period between 2/7/2000 and 3/3/2000.
d.- SIZE OF SAMPLING:
Total sampling will be measured in four regions: Capital, Central, Western and
Eastern, and 20 calls will be made per facility, for a total of 200 calls per
region.
e.- TIME AND FREQUENCY OF MEASUREMENTS:
During business days from 9 a.m. to 12 noon and 2 p.m. to 5 p.m.
f.- ANALYSIS OF RESULTS:
The results will be analyzed over the 10 business days following the conclusion
of the final measurement, in effect 3/8 to 3/21/2000.
g.- ESTABLISHING OBJECTIVES:
In accordance with the analysis of the results, the different alternatives for
the achievement of objectives shall be presented within a period not exceeding 5
days.
h.- OBSERVATIONS:
A matrix of test calls shall be annexed.
1
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF PERCENTAGE OF ANSWERED CALLS
Start Time:
End Time:
Region: CAPITAL
---------------------------------------------------------------------------------------------------------------
▇▇▇-▇-▇▇▇▇
-----------------------------------------------------------------------------------------------------------------------------------
Facility Type ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ C-17 C-18 C-19 C-20
-----------------------------------------------------------------------------------------------------------------------------------
Faj 472 AXE
-----------------------------------------------------------------------------------------------------------------------------------
Chac 261 AXE
-----------------------------------------------------------------------------------------------------------------------------------
▇▇▇▇. 693 ATT
-----------------------------------------------------------------------------------------------------------------------------------
Trinidad ATT
-----------------------------------------------------------------------------------------------------------------------------------
Fda-762 EWSD
-----------------------------------------------------------------------------------------------------------------------------------
Past. 861 EWSD
-----------------------------------------------------------------------------------------------------------------------------------
▇▇▇▇▇▇▇▇ EWSD
-----------------------------------------------------------------------------------------------------------------------------------
Caobos 472 ARF
-----------------------------------------------------------------------------------------------------------------------------------
Faj. 442 ITT
-----------------------------------------------------------------------------------------------------------------------------------
San ▇▇▇▇ 375 MOV
-----------------------------------------------------------------------------------------------------------------------------------
1
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF PERCENTAGE OF ANSWERED CALLS
Start Time:
End Time:
Region: Central
---------------------------------------------------------------------------------------------------------------
▇▇▇-▇-▇▇▇▇
-----------------------------------------------------------------------------------------------------------------------------------
Facility Type ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ C-17 C-18 C-19 C-20
-----------------------------------------------------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------------------------------------------------
Calabozo AXE
-----------------------------------------------------------------------------------------------------------------------------------
La Romana AXE
-----------------------------------------------------------------------------------------------------------------------------------
Camoruco AXE
-----------------------------------------------------------------------------------------------------------------------------------
Pto. Ayacucho ATT
-----------------------------------------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇ EWSD
-----------------------------------------------------------------------------------------------------------------------------------
San ▇▇▇▇▇▇▇▇ EWSD
-----------------------------------------------------------------------------------------------------------------------------------
Nirgua NEAX
-----------------------------------------------------------------------------------------------------------------------------------
Maracay C. ARF
-----------------------------------------------------------------------------------------------------------------------------------
Acarigua ITT
-----------------------------------------------------------------------------------------------------------------------------------
El Consejo MOV
-----------------------------------------------------------------------------------------------------------------------------------
2
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF PERCENTAGE OF ANSWERED CALLS
Start Time:
End Time:
Region: Western
-------------------------------------------------------------------------------------------------------------
▇▇▇-▇-▇▇▇▇
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ C-17 C-18 C-19 C-20
------------------------------------------------------------------------------------------------------------------------------------
Tibisay EWSD
------------------------------------------------------------------------------------------------------------------------------------
La Lago ATT
------------------------------------------------------------------------------------------------------------------------------------
Santa ▇▇▇▇▇▇▇ ATT
------------------------------------------------------------------------------------------------------------------------------------
Cabudare EWSD
------------------------------------------------------------------------------------------------------------------------------------
Ciudad ▇▇▇▇▇ NEAX
------------------------------------------------------------------------------------------------------------------------------------
Urdaneta NEAX
------------------------------------------------------------------------------------------------------------------------------------
Mesa de Chipire MTEL
------------------------------------------------------------------------------------------------------------------------------------
Punto Fijo ARF
------------------------------------------------------------------------------------------------------------------------------------
Barinas ITT
------------------------------------------------------------------------------------------------------------------------------------
Chiquinquira MOV
------------------------------------------------------------------------------------------------------------------------------------
3
CANTV
Switchboard Engineering & Maintenance Division
TEST MATRIX OF PERCENTAGE OF ANSWERED CALLS
Start Time:
End Time:
Region: Eastern
-------------------------------------------------------------------------------------------------------------
▇▇▇-▇-▇▇▇▇
------------------------------------------------------------------------------------------------------------------------------------
Facility Type ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ ▇-▇▇ C-17 C-18 C-19 C-20
------------------------------------------------------------------------------------------------------------------------------------
Lecherias NEAX
------------------------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ NEAX
------------------------------------------------------------------------------------------------------------------------------------
Las Moreas NEAX
------------------------------------------------------------------------------------------------------------------------------------
Carupano NEAX
------------------------------------------------------------------------------------------------------------------------------------
S.F. Paragua MTEL
------------------------------------------------------------------------------------------------------------------------------------
Miraflores SDE
------------------------------------------------------------------------------------------------------------------------------------
El ▇▇▇▇▇▇ SDE
------------------------------------------------------------------------------------------------------------------------------------
Puerto ▇▇▇▇▇ ARF
------------------------------------------------------------------------------------------------------------------------------------
Anzoategui ARF
------------------------------------------------------------------------------------------------------------------------------------
Cantaura MOV
------------------------------------------------------------------------------------------------------------------------------------
4
