Technical Service Agreement (Including Technical Training and Technology Intermediary Services)
Exhibit
4.30
(Including
Technical Training and Technology Intermediary Services)
Project
Name: Agreement
07DX095 on Network-wide Wireless Value-added Services
Agent
(Party A): China
United Telecommunications Corporation
Principal
(Party B): Beijing
AirInbox Information Technologies Co., Ltd. (seal)
Place
of
Execution: Haidian District, Beijing
Date
of
Execution: September 1, 2007
Validity
Term: September 1, 2007 to June 30, 0000
Xxxxx
Unicom
Agreement
on Network-wide Wireless Value-added Services
2007
2
China
Unicom
Agreement
on Network-wide Wireless Value-added Services
Master
Agreement No.: CUVAS-A2007-0092
Party
A:
China
United Communications Corporation
Party
B:
Beijing
AirInbox Information Technologies Co., Ltd.
Date
of
Execution: ______, 2007
3
Contents
Recital
|
5
|
Chapter
I Whereas
|
5
|
Chapter
II Definition
|
6
|
Chapter
III Business Mode
|
6
|
Chapter
IV Rights and Obligations of Both Parties
|
7
|
Chapter
V Management Mechanism
|
9
|
Chapter
VI Work Interface and Maintenance
|
12
|
Chapter
VII Credit Rating Evaluation
|
14
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Chapter
VIII Complaint and Default Handling
|
15
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Chapter
IX Customer Service
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21
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Chapter
X Billing, Settlement and Charge Agency
|
23
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Chapter
XI Intellectual Property Rights
|
26
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Chapter
XII Alteration or Termination of Agreement
|
26
|
Chapter
XIII Confidentiality
|
27
|
Chapter
XIV Force Majeure
|
29
|
Chapter
XV Applicable Law and Dispute Settlement
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29
|
Chapter
XVI Miscellaneous Provisions
|
30
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Signature
page (no text on this page)
|
31
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Annex
I Definition
|
32
|
Annex
II List of Default Acts
|
37
|
Annex
III Evaluation of Credit Rating
|
46
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Annex
IV List for Proportion of Distribution
|
47
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4
Recital
1.
|
This
Agreement is signed in Beijing on ________
between the following two parties:
|
China
United Telecommunications Corporation (hereinafter “Party A”), a company duly
established and validly existing in accordance with the laws of China, with
its
domicile at: A 000 Xxxxx Xxxxxxxx, Xxxxxxx Xxxxxxxx, Xxxxxxx, and legal
representative: Xxxxx Xxxxxxxx.
Beijing
AirInbox Information Technologies Co., Ltd. (hereinafter “Party B”), a
corporation duly established and validly existing in accordance with the laws
of
China, with its address at: 00/X,
Xxxxxx Xxxxx, 000 Xxxxx Dajie,
Haidian
District, Beijing, and legal representative: Wu Linguang.
2.
|
Application
scope: For convenience of writing, this Agreement consists of the
text
(hereinafter the “Text”) and annexes (hereinafter “annexes”). The text and
annexes constitute integral parts of this Agreement.
|
3.
|
The
text and annexes of this Agreement, together with its supplementary
and
modified texts, are provided by Party A, and shall take effect through
negotiations between Party A and Party B and as per agreed conditions
and/or procedures.
|
4.
|
If
Party A and Party B carry out value-added services other than the
services
under this Agreement in the future (hereinafter “new value-added
services”), Party A and Party B may negotiate amicably about the same or
sign a separate agreement on the new value-added services, or incorporate
the new value-added services in this Agreement and apply in accordance
with provisions hereof.
|
Chapter
I Whereas
1.1 |
Party
A is a telecom operation company providing basic telecom services
and
value-added telecom services to the public nationwide with
the approval of the information industry authority under the State
Council, and possesses its own telecom basic network, value-added
service
platform, service sales system and vast base of customers. Party
A has the
full authority to sign and perform this Agreement.
|
1.2 |
Party
B is a service provider (SP) legally providing wireless value-added
services, and has the qualification for carrying out services under
this
Agreement, and has obtained the following supporting documents:
|
a.
|
Business
License No. 110108003734369
|
b.
|
Business
License for Inter-regional Value-added Telecom Service No.
B2-20040152
|
c.
|
Qualification
Certificate for Value-added Service Operation and Maintenance
No.10090300
|
d.
|
Qualification
Certificate for Value-added Customer Service No.
HG2007100
|
e.
|
Other
qualification certificates certifying qualification and capability
for
carrying out value-added services; and
|
5
f.
|
Certifying
documents satisfying qualification or access conditions and/or documents
certifying pass-test recognized by Party A.
|
1.3 |
Party
B expects to provide value-added service based on Party A’s mobile
communication network and value-added service platform, and has the
full
authority to sign and perform this Agreement.
|
1.4 |
Party
B has effectively signed the Information Security Guarantee Liability
Statement, Anti-Commercial Bribe Assurance Liability Statement and
other
documents with different names but similar content, and is willing
to
undertake any liability on information security in accordance with
provisions of relevant laws and regulations.
|
Given
the
above conditions, both parties sign this Agreement on the principles of equality
and mutual benefit, complementary advantages and priority in efficiency, and
for
purpose of developing and enriching healthy wireless value-added services and
on
basis of realizing win-win. Both parties exercise their rights and fulfill
obligations in good faith.
Chapter
II Definition
Unless
otherwise separately defined in the
provisions of this Agreement, or subject to other written interpretations by
Party A and Party B, the definitions for all relevant terminologies in this
Agreement are as described in Annex I. For other relevant terms not explicitly
specified in this Agreement, the interpretation is made in accordance with
the
laws and regulations of China, and stipulations of government authorities,
or
policy stipulations by competent department or with reference to the industry
practices when no interpretation can be found from the said documents.
Chapter
III Business
Mode
3.1
The
term of “wireless value-added service” in
this
Agreement refers to all kinds of information service and application businesses
introduced to Party A’s users by Party B on the basis of Party A’s mobile
network and value-added service platform.
3.2
The
main types of wireless value-added service include U-SMS, U-Info, voice message
service, U-Mail, U-Magic, color ring back tone (CRBT), mobile TV and Multimedia
Messaging Service (MMS), and the service types are constantly increased with
technology innovation and service innovation.
3.3
Party
A shall charge Party B with communication fee for providing mobile network
and
value-added service platform to the users; and Party B charge its users with
information service fee for providing wireless value-added services to the
users, while such information service fee is charged/collected upon entrustment
of Party A by Party B.
3.4
Party
A charges Party B with certain fee for providing network resources, user
resources, access services and charge/collection agency services to Party B,
and
such fee is shared in proportion of information service fee as agreed upon
between Party A and Party B. The specific collection method, sharing proportion,
billing, and settlement and charge agency are detailed in Chapter X of this
Agreement.
6
3.5
Unless otherwise agreed upon between both parties, Party B shall recognize
any
change of wireless value-added service and business mode as proposed by Party
A
for business development, and assist Party A in accomplishing the said change.
3.6
In
the event that the state industry-specific competent authority introduces
relevant policies, Party A and Party B shall comply with such policies.
Chapter
IV Rights
and Obligations of Both Parties
Rights
and Obligations of Party A
4.1
Party
A shall provide network resources and user resources for Party B with charge,
and offer access services to Party B, and be responsible for billing/charge
agency.
4.2
Party
A has the right to establish or modify business specification, management
methods, quality standard and/or service standards in accordance with the
business and market development conditions, and inform Party B in an appropriate
way for Party B to observe.
4.3
Party
B has the right to review services applied by Party B, and choose the fittest
in
accordance with the service development, credit rating and default conditions
of
Party B, reward Party B in creating innovative service, and supervise the
customer service quality of Party B.
4.4
Party
A shall be responsible for construction and maintenance of SP service system,
guarantee normal operation of the system, and use the SP service system for
issuing notice/bulletin, service management methods and relevant policies,
and
manage and update the relevant information. Party A shall inform Party B of
the
user name and password in the SP service system so that Party B can log on
SP
service system.
4.5
The
contract information, settlement information, complaint and default treatment
information generated in the SP service system by Party A, including but not
limited to, the issuance, reply, confirmation and remarks on data, form and
annexes, shall be deemed as evidences of communication between both parties,
unless specifically pointed out; and be governed by the time upon arriving
at
Party B’s SP service system access points. Party A may provide appropriate
backup and query functions in the SP service system, but is not responsible
for
complete storage or re-providing the said information.
4.6
Party
A shall assign a corporation code to Party B to identify Party B in the billing
and settlement system, value-added service platform system and customer service
system. Party A guarantees stability of corporation code obtained for Party
B,
and acknowledges that the corporation code is identical to the corporation
name
of Party B for expression in the system of Party A.
4.7
Party
A has the right to review and test the services applied for by Party B, and
issues the written recognition document to Party B after the test is passed,
or
confirm in an appropriate way in the SP service system. The time for formal
opening of the service is governed by the time when Party A formally opens
and
charges.
7
4.8
Party
A has the right to request Party B for cooperation in handling and timely
resolving relevant litigation, arbitration and other disputes arising from
services of Party B.
4.9
Party
A has the right to automatically deduct all the costs arising from disputes
such
as litigation and arbitration with Party A and/or branches of Party A as the
defendant or respondent and arising from services of Party B from the due
settlement payment to Party B, including but not limited to, the arbitration
cost, notarial fee, appraisal cost, attorney fee and travel expenses. If the
due
settlement payment to Party B is insufficient for deduction, Party A has the
right to demand payment by Party B.
Rights
and Obligations of Party B
4.10
Party B is responsible for content development, platform construction and
maintenance, market promotion and customer service of the value-added service.
4.11
Party B shall strictly observe the service specification, management methods
and
other service quality standard, wireless operation and maintenance
specification, customer service standard and other relevant documents
established or to be established from time to time.
4.12
Party B shall strictly observe the state laws and regulations and national
policies on information industry, and may not violate the relevant content
as
specified in the Information Security Guarantee Liability Statement and
Anti-Commercial Bribe Assurance Liability Statement that it has signed. Any
violation of the said statements by Party B shall be deemed as fundamental
breach.
4.13
Party B may use its user name and password in the SP service system to log
on SP
service system, and realize such functions as value-added service application,
company information maintenance and information communication on carrying out
value-added service through the system. Party B shall truthfully register/timely
update its information, including name, designated bank, account, contact person
and customer service, and voluntarily preserve the contract information,
settlement information, compliant and default handling information generated
by
the SP service system in an appropriate way.
4.14
Party B shall keep its user name and password for logging on SP service system
appropriately at its own accord, and may not allow any third party to use the
same. For any loss to the Party A and/or Party B or users in that the user
name
and password are known by others for reasons of Party B itself, Party B shall
assume the relevant responsibility.
4.15
For
application for new service or change of existing services, Party B shall file
a
written application to Party A or submit valid application in the SP service
system of Party A, and forward its qualification certificate proving its
qualification for operation of the service item.
4.16
The
value-added service carried out by Party B must pass the technical tests as
necessary. Starting from the date of testing, if the tests required by Party
A
are failed to pass for three times for reasons of Party B, and the service
application becomes obsolete, the costs for the technical test shall be borne
by
Party B itself. Party B has to re-submit service application if it desires
to
continue carrying out the service.
4.17
Party B shall provide the network interface and authority for service inquiry
and service cancellation to Party A; and upon request of Party A, provide Party
A with data reports such as user development status, user classification, and
user use habit and service prospect forecast, and deliver the user data as
required for service management to Party A on a timely basis to guarantee
real-time update of Party A’s user database.
8
4.18
Party B shall neither publicize any competitor with business scope the same
as
or similar to that of Party A nor make any statement favorable to such
competitors in the services that it provides.
4.19
Without prior consent of Party A, Party B may not embed services in the mobile
terminal or UTK/STK and OTA card either by itself or together with other mobile
terminal manufacturers.
4.20
Party B is responsible for security and legality of the information content
and
service that it provides, and sees that the service it provides is free from
any
hidden trouble that may damage the interests of Party A’s mobile communication
network, value-added service platform or any other third party. Party B shall
compensate any and all economic losses of Party A and/or third party due to
its
violation of the said stipulations, and publicly state its responsibility in
an
appropriate way to eliminate adverse effects.
4.21
Before providing service (including market promotion and service publicity)
to
users, Party B must fully inform the users of the content of the service item,
methods of provision, charge standard (information rate and communication fee),
and customer service telephone number and any other content that the customer
desires to know in order to customize the service and pay the charges. Party
B
may not start to provide the service for its customers before verifiably
obtaining customization confirmation from the customers.
4.22
When
providing services to users, Party B may not cause the user to customize service
or collect charges, or cause unnecessary extra burden to the users in any
illegitimate manner, including but not limited to, constraint, enticement,
cheat
and deception.
4.23
In
the event that any form of user-oriented wireless value-added service is
provided by any third party via Party B’s maintenance interface, Party B shall
assume all such responsibilities. In this context, Party A shall not assume
any
responsibility for the user or any third party.
4.24
When
providing value-added services to the users, Party B may not conduct any act
as
listed in Annex II hereto, Default Act List, or engage in any act detrimental
to
the interests of Party A and/or the user, or provide supports to any act
detrimental to the interests of Party A and/or the user.
Chapter
V Management
Mechanism
5.1
Party
A determines the access of Party B and its service through methods such as
evaluation. The basic access conditions are as follows:
5.1.1
Party B possesses the legal qualification for wireless value-added service,
including corporate business license and operating license for value-added
telecom business in the relevant business scope, of which qualification meets
the relevant requirements in the Measures for the Administration of Permits
for
Operation of Telecommunication Business (Decree No.19 issued by the Ministry
of
Information Industry);
5.1.2
Party B possesses powerful strength in terms of company scale, content or
technical resource, and promotion channel and operation experience;
9
5.1.3
Party B possesses the capability of telecom-level operation and maintenance,
and
meets the Requirements of China Unicom on Value-added Service Provider in
Operation and Maintenance Management in terms of equipment room condition,
maintenance organization, security management, daily maintenance management,
access method and key indicators, specifically including:
(1)
Operation and maintenance management: equipment room condition, maintenance
organization and post setup, security management, failure and system data change
management, daily maintenance management shall meet the relevant requirements;
(2)
Access mode: dedicated line, VPN access;
(3)
Key
performance indicators: The U-SMS gateway to SP connectivity success rate,
WAP
business service response time, WAP service page access success rate and
equipment 7*24 operation availability meet the relevant requirements;
(4)
For
China Unicom value-added service provider operation and maintenance training
certificate and network-wide service, the operation and maintenance personnel
shall not be fewer than three per unit for obtaining training certificate at
the
beginning as required for network-wide service, and the number of personnel
for
obtaining training certificates shall be increased accordingly with the
expansion of service;
5.1.4
Party B shall have perfect and standardized customer service system, with
specific requirements complying with relevant provisions of Chapter IX, Customer
Service.
5.2
Party
A performs appraisal and withdrawal mechanism on Party B and its services
respectively.
5.2.1
Party A conducts appraisal on Party B on the basis of service development
condition, customer service quality, operation and maintenance quality and
credit evaluation rating of Party B, with specific requirements complying with
the applicable provisions of this Agreement and relevant management methods
of
Party A. This Agreement shall be terminated if Party B fails to meet the agreed
standards, including but not limited to the following:
(1)
Accumulating three times of warning from inspection over customer service or
once rectification in duration of more than two weeks in a quarter;
(2)
Exit
of certain type of service resulting from exit of single service item, exit
of
qualification resulting from exit of certain type of service.
5.2.2
Party A conducts appraisal on individual service of Party B on the basis of
indicators such as individual item of business income, number of users in use
and service maintenance quality, and any service failed to meet the agreed
standard is sent off line, including but not limited to the following:
(1)
U-SMS: Up to 00000 xxxxxx xxxxxxxxxxxx xxx monthly charge downlink (MT) and
free-of-charge downlink (MT) on-demand service, and up to 2000 users for
customized services.
(2)
CDMA
1X/GPRS service: The two types of services are supportive and not included
in
the scope of appraisal for individual item of business income.
(3)
Service operation and maintenance indicator appraisal: Service performance
indicators, such as U-SMS gateway to SP connectivity success rate, WAP business
service response time, WAP service page access success rate and equipment 7*24
operation and availability, are appraised monthly in accordance with the
Requirements of China Unicom on Value-added Service Provider in Operation and
Maintenance Management. Any service failed to meet the standard shall be
shielded for rectification, while any service accumulating three times of
rectification or once shielding rectification in duration of more than two
weeks
in one quarter is sent off line;
5.2.3
The
appraisal and withdrawal is conducted on a quarterly basis.
5.2.4
If
Party B withdraws upon appraisal, Party A will not accept its resubmitted
qualification application principally within one year; for service type
withdrawn upon appraisal, the application resubmitted for service of the type
is
principally not accepted within one year.
10
5.2.5
Party B or Party B’s service of new access within the first three months (three
entire billing months from the opening of service) is not involved in the
appraisal and withdrawal mechanism as the first three months are the supportive
period.
5.3
Principally, Party A does not permit any business transfer between SPs, unless
otherwise explicitly agreed upon between Party A and Party B, or subject to
prior consent of Party A. Party B may not transfer any business that it carries
out to any third party. Any transfer in violation of this Agreement shall be
deemed as default of Party B, Party B undertakes the relevant default liability.
5.4
In
the event that the subject of Party B changes (i.e., change of subject in the
operating license for value-added telecom service and business license), Party
B
has to fully settle the charges due to Party A, and applies for handling
relevant transfer formalities only when no outstanding default item remains.
5.5
The
charge standard for network-wide transfer service is as follows:
(1)
For
transfer of U-SMS service type and voice message service type (10159), collect
the service charge at the rate of RMB 100 000 per type of service;
(2)
For
transfer of other services, collect the service charge at the rate of RMB 50
000
per type of service.
5.6
Party
B shall guarantee that the third party transferee has the qualification and
capability not lower than that of Party B for carrying out the value-added
service under this Agreement, and has to meet the relevant requirements for
service transfer in Party A’s service specification and management methods.
After completion of change, all the rights and obligations agreed upon in this
Agreement shall be undertaken by the new subject.
5.7
The
transferor or transferee involved in the service transfer must pay the relevant
cost and expenses incurred from assistance and cooperation in service transfer
to Party A, including cost related to line commissioning, data change and
customer service.
5.8
Party
A encourages and supports service innovation of Party B, and is responsible
for
establishing and implementing innovative service management mechanism. The
innovative services include but not limited to the following:
(1)
No
similar service or application in the existing network, with service of novel
design and unique function; or
(2)
The
content resource featured by monopoly or scarcity, and difficult to imitate
or
obtain within a short period; or
(3)
Service or application with uniqueness, and possessing independent intellectual
property rights such as patent and invention.
5.9
Party
A determines the innovative services through periodic evaluation.
5.10
Party A offers green channel service to innovative businesses, specifically
gives priority to links such as business handling, examination, testing and
logging on, and designates dedicated service manager to assist and guide in
preparation of innovative service materials and business testing, and provides
whole-process follow-up, coordination and feedback to the business handling.
5.11
Party A provides half-year period of business development for innovative
businesses, and open up special area in the new product online column.
11
5.12
The
period for Party A to support new businesses extends to half a year, during
which the innovative business is kept out of any appraisal or exit.
Chapter
VI Work
Interface and Maintenance
6.1
During the term of this Agreement, Party A and Party B are responsible for
maintenance of their respective interfaces with the equipment connection point
as boundary. The work and maintenance interfaces of Party A and Party B are
as
shown in the following figure.
Sketch
for Maintenance Interfaces of Both Parties
6.2
Maintenance Responsibility of Party A
6.2.1
The
hardware and software system for Party A’s mobile data network and its
value-added service platform shall be input by Party A.
6.2.2
Party A cooperates with Party B in communication lines for connecting gateways
or servers of Party A to the servers of Party B.
12
6.2.3
Party A has the responsibility for opening its technology protocol standard
and
interface standard related to its value-added services.
6.2.4
Party A is responsible for normal network communication within the
responsibility scope of Party A in the above sketch, and undertakes maintenance
responsibility in network failure not caused by Party B. For any abnormal
overload data or information transmission rate that has influences over network
operation safety of Party A, Party A has the right to restrict such
transmission.
6.2.5
Party A has the right to control and adjust the data flow and port of the
maintenance interface belonging to Party A, and has to inform Party B of the
results.
6.2.6
Party A has the right to make necessary testing and data statistics on services
provided by Party B at any time during service operation, and has the right
to
request Party B to rectify in line with the management regulations of Party
A on
wireless value-added services according to the test results.
6.2.7
Party A is responsible for providing Party B with data flow statistics in Party
B’s use of communication channels, and guarantees reliability and timeliness
of
the statistical data.
6.2.8
Party A shall notify Party B of any transmission interruption caused by
debugging and maintenance of gateway or other network devices or foreseeable
reasons, including the specific cause, time and period of the interruption.
6.2.9
Party A guarantees notification to Party B in time and within a reasonable
period upon any transmission interruption caused by unforeseeable reasons such
as gateway problem or other network failure.
6.3
Maintenance Responsibility of Party B
6.3.1
Party B is responsible on its own for construction and maintenance of its
system, including work and expenses related to hardware devices, system
debugging, opening and system maintenance of the wireless value-added services
under this Agreement.
6.3.2
Party B is responsible for interconnection between Party B’s system and Party
A’s gateways or servers, and undertakes application, rent and maintenance of
relevant communication lines, and the costs incurred therefrom.
6.3.3
Party B guarantees that debugging, opening and system maintenance work of its
system may not be performed during the busy time of Party A, and that work
with
possible major influence on the users must be done during late night, so as
to
minimize the influence on user’s use of wireless value-added service. Party B
guarantees that the said work will not influence normal operation of Party
A’s
network, and it will assume the relevant responsibility for Party A’s network
system failure incurred therefrom.
13
6.3.4
Party B must notify Party A in a written form or any other form as appropriate
(such as via SP service system) prior to debugging, opening and system
modification work on its system, and make known to the users through valid
forms
such as mail, advertisement or short message upon confirmation by Party A,
and
guarantees minimized influence on the users.
6.3.5
Party B shall comply with Party A’s adjustment and arrangement of data flow
under emergency conditions to guarantee normal and stable value-added services
of various types.
6.3.6
When transmitting various data or messages to Party A, Party B guarantees that
the data flow will not damage the safe load of the network. For any abnormal
overload data or message transmission rate that may influence safe operation
of
Party A’s network, Party A has the right to restrict the transmission.
6.3.7
Party B guarantees 24-hour uninterrupted system maintenance.
Chapter
VII Credit
Rating Evaluation
7.1
During the term of this Agreement, the credit and honesty level of Party B
shall
be evaluated in accordance with the default and violation situations, user
complaint and cooperation level of Party B in business operation, and
comply
with applicable provisions in this Agreement and applicable incentive and
restraint policies on basis of the evaluation.
7.2
The
credit rating is measured with point system divided as follows:
Credit
rating
|
Credit
Points
|
Applicable
Policy
|
Specific
Content
|
|||
Excellent
|
90≤points≤100
|
Supportive
development
|
Including
but not limited to:
|
|||
1)
Application for “Green Channel” for service application
|
||||||
2)
Party A assists in providing relevant user data and supports
Party B in
business development.
|
||||||
3)
Apply for group sending short message or WAP PUSH in accordance
with
business conditions.
|
||||||
4)
Release more supportive policies at irregular intervals.
|
||||||
Good
|
70≤points≤90
|
Standard
policy
|
||||
Fair
|
60≤points≤75
|
Restricted
development
|
1)
Lower by 5% in distribution share.
|
|||
2)
Stop declaration of newly added service types, and stop declaration
of
newly added services under former service types
|
||||||
Poor
|
0≤points<60
|
Termination
of agreement
|
Overall
termination of business.
|
14
In
which:
(1) Notes
to
Credit Rating:
Ø
|
Variation
range of credit points: 0~100 points, of which four credit ratings
are
established: excellent, good, fair and poor.
|
Ø
|
Initial
point for SP credit: 80 points, initial credit rating: good.
|
(2) Notes
to
applicable policies:
Ø
|
Supportive
development refers to the friendly policies introduced by Party
A to
facilitate value-added services and promote business development
of Party
B, which apply when Party B is eligible.
|
Ø
|
Standard
policy refers to the applicable provisions in this Agreement between
Party
A and Party B. Unless otherwise explicitly stated in a written
form, Party
B is ineligible for supportive policies introduced by Party A.
|
Ø
|
Restrictive
development refers to the restrictive policies introduced by Party
A for
reducing business of Party B in an appropriate way, which apply
when Party
B is eligible.
|
Ø
|
Termination
of agreement indicates that when the credit rate of Party B is
lower than
60 points, Party A has the right to terminate this Agreement, and
suspend
all the value-added services under this Agreement. When such circumstance
exists, Party A shall timely inform Party B in an appropriate way,
and
handles the same in accordance with the provisions on termination
of
relevant agreements in this Agreement.
|
7.3
During the term of this Agreement, Party A shall conduct credit evaluation
on
all SPs and publish the credit terms to SPs before the 15th
day of
each month. For impact factors on credit evaluation and methods for adding
or
subtracting points, please refer to Annex III, Evaluation of Credit Rating.
Chapter
VIII Complaint
and Default Handling
8.1
Party
A and Party B should strictly observe the provisions of
this
Agreement. When any party fails to fulfill its obligation, warranty or
undertaking, or violates its statement under this Agreement resulting in damage
to the interests of the other party or inability for further carrying out
business, the failure or violation shall constitute default.
8.2
In
the event that the default of either party causes adverse social influence
or
economic loss to the other party, the observant party has the right to look
into
the responsibility of the default party, and request the default party to
eliminate the influence and compensate the relevant economic losses; besides,
it
has the right to terminate the agreement.
8.3
The
non-standard business conduct of Party B is classified into two types: default
and violation. Except for the default liabilities as stipulated in this chapter,
Party B’s deviation from Party A’s business specification or relevant management
methods shall constitute violation, and consequently Party B shall assume
relevant responsibilities.
8.4
Party
A shall handle the violation act of Party B in accordance with the relevant
business specification or management method, including but not limited to,
violation service mask and credit point deduction. In case of any discrepancy
in
management provisions between this Agreement and the said specification or
method for the same act, this Agreement shall prevail.
15
8.5
Party
A shall establish the service mask mechanism, and implement service mask on
relevant services of Party B in accordance with the user complaint, and issue
service mask notice to Party B via the SP service system.
8.5.1
Service default/violation mask: The services with default/violation act shall
be
handled on the principle of “collecting evidence and masking service, and then
handling the default case”. Mask the service first, and then go to the flow
process of service default/violation handling. The default/violation acts
include but not limited to the following:
Ø
|
Service
messages provided are vulgar and unhealthy in the content, and in
violation of relevant stipulations of the state laws and regulations;
|
Ø
|
Service
messages provided are unlawful in the content, concerning for example
feudal superstition, gambling, drug, gangland, guns and magic
potions;
|
Ø
|
Service
messages provided are reactionary in the content;
|
Ø
|
Certain
service is not subscribed by the users, but customized to the users
by
cheating, coaxing or secret way through technical means;
|
Ø
|
Fool
users into reply for customization or charge deduction through
unauthorized group sending of promotion messages or by other means;
|
Ø
|
The
user does not initiate any call for 00000XXXXX xxxxxxx xxx xx illegally
initiated with calls and deducted with message charge.
|
8.5.2
Service Group Sending Mask: refers to the service mask on relevant services
due
to the user complaint that the bad messages it receives concern publicity of
the
value-added services (e.g. IVR service). If the complaints lodged by the users
on certain service are more than 200 (inclusive) in 1 month, the service shall
be masked for 2 weeks. If no subsequent complaint is received upon expiration
of
the service mask period, the service is re-opened; If such complaint is still
received upon expiration of the service mask period, the service will be further
masked as per the above rules.
8.5.3
Service Mask Mode (See the table below)
16
Service
type
|
Mask
method
|
||
U-Info
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
||
U-SMS
|
On-demand
|
Service
code authentication not passed (user unable to use)
|
|
Monthly
payment
|
Charge
set to zero (User enabled)
|
||
IVR
|
Service
code closed (User disabled)
|
||
Mobile
Video
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
||
BREW
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
||
UniJa
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
||
Multimedia
message
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
||
U-Mail
|
Service
masked (Visible to custom user, invisible to non-custom
user)
|
8.6
Party
A classifies the default acts of Party B into the following classes according
to
the severity level: General Level A, General Xxxxx X, Xxxxxx Xxxxx X, Xxxxxx
Xxxxx X, Xxxxx Level A and Major Level B, and Warning and Ceased Settlement.
For
detailed description on default acts, please refer to Annex II, List of Default
Acts.
8.7
The
default acts of Party B are incorporated into Chapter VI, Credit Evaluation
system for credit points reduction, and additionally, subject to default act
handled with specific methods as follows:
General
Level A: The one month upon Party A’s issuing the default handling notice is the
service rectification period, during which Party A masks the service in default
and suspends processing any application for new service of the service type.
For
U-SMS and IVR service 10159, close the service channel in the province(s) where
the default acts take place. After the rectification is accepted, cancel the
mask and recover processing of new service application, and open the service
channel; if the rectification is not accepted, drop the service off line till
the rectification is acceptable, and then recover processing of new service
application. Deduct double of the information service fee related to the default
act occurred during the billing period of default, and charge 10% the total
information fee (including the information service fee of the service in
default) of the service type occurred during the billing period of default
as
liquidated damage (taken as RMB 5000 if the amount is less). Report to the
industry regulatory authority, and inform the branches of Party A and other
SPs.
General
Level B: The one month upon Party A’s issuing the default handling notice is the
service rectification period, during which Party A masks the service in default
and suspends processing any application for new service of the service type.
For
U-SMS and IVR service 10159, close the service channel in the province(s) where
the default acts take place. After the rectification is accepted, cancel the
mask and recover processing of new service application, and open the service
channel; if the rectification is not accepted, drop the service off line till
the rectification is acceptable, and then recover processing of new service
application. Deduct double of the information service fee related to the default
act occurred during the billing period of default, and charge 30% the total
information fee (including the information service fee of the service in
default) of the service type occurred during the billing period of default
as
liquidated damage (taken as RMB 5000 if the amount is less). Report to the
industry regulatory authority, and inform the branches of Party A and other
SPs.
17
Severe
Level A: For default of on-demand service, drop the service in default off
line.
For default of customized service, eliminate the customization relationship.
The
two-month period upon Party A’s issuing the default handling notice is the
service rectification period, during which Party A masks the service in default
and suspends processing any application for new service of the service type.
For
U-SMS and IVR service 10159, close the service channel in the province(s) where
the default acts take place. After the rectification is accepted, cancel the
mask and recover processing of new service application, and open the service
channel; if the rectification is not accepted, drop the service off line till
the rectification is acceptable, and then recover processing of new service
application. Deduct double of the information service fee related to the default
act occurred during the billing period of default, and charge 30% the total
information fee (including the information service fee of the service in
default) of the service type occurred during the billing period of default
as
liquidated damage (taken as RMB 10 000 if the amount is less). Report to the
industry regulatory authority, and inform the branches of Party A and other
SPs.
Severe
Level B: For default of on-demand type service, drop the service in default
off
line. For default of customized service, eliminate the customization
relationship. The two-month period upon Party A’s issuing the default handling
notice is the service rectification period, during which Party A masks the
service in default and suspends processing any application for new service
of
the service type. For U-SMS and IVR service 10159, close the service channel
in
the province(s) where the default acts take place. After the rectification
is
accepted, cancel the mask and recover processing of new service application,
and
open the service channel; if the rectification is not accepted, drop the service
off line till the rectification is acceptable, and then recover processing
of
new service application. Deduct double of the information service fee related
to
the default act occurred during the billing period of default, and charge 50%
the total information fee (including the information service fee of the service
in default) of the service type occurred during the billing period of default
as
liquidated damage (taken as RMB 10 000 if the amount is less). Report to the
industry regulatory authority, and inform the branches of Party A and other
SPs.
Major
Level A: For default of on-demand type service default, drop the service in
default off line. For default of customized service, eliminate the customization
relationship. The two-month period upon Party A’s issuing the default handling
notice is the service rectification period, during which Party A masks the
service in default and suspends processing any application for new service
of
the service type. For U-SMS and IVR service 10159, close the service channel
in
the province(s) where the default acts take place. After the rectification
is
accepted, cancel the mask and recover processing of new service application,
and
open the service channel; if the rectification is not accepted, drop the service
off line till the rectification is acceptable, and then recover processing
of
new service application. Deduct double of the information service fee related
to
the default act occurred during the billing period of default, and charge 80%
the total information fee (including the information service fee of the service
in default) of the service type occurred during the billing period of default
as
liquidated damage (taken as RMB 10 000 if the amount is less). Report to the
industry regulatory authority, and inform the branches of Party A and other
SPs.
Major
Level B: Terminate cooperation in the type of service in default. Suspend
processing any application for new service of the service type filed by the
partner within one year upon Party A’s issuing the default handling notice.
Deduct double of the information service fee related to the default act occurred
during the billing period of default, and charge 80% the total information
fee
(including the information service fee of the service in default) of the service
type occurred during the billing period of default as liquidated damage (taken
as RMB 10 000 if the amount is less). Report to the industry regulatory
authority, and inform the branches of Party A and other SPs.
18
Warning:
The month in which Party A issues the warning notice to Party B is the
statistical month, and the credit points of Party B in the statistical month
are
deducted by 1.5 points.
Ceased
settlement: The month in which Party A issues the warning notice to Party B
is
the statistical month, and the credit points of Party B in the statistical
month
are deducted by 2 points. For other methods of handling, the Administrative
Rules of Unicom on Quality Supervision of Information Service Business (2007)
shall apply.
8.8
Deduction Methods for Deducting Double of the Total Information Service Fee
related to the Service in Default and Liquidated Damage: If the current
settlement amount is insufficient for deducting double of the total information
service fee related to the service in default and the liquidated damage, then
the deduction is further made from the subsequent settlement of Party B, and
by
analogy, until the deduction is made in full. If the amount is still
insufficient for deduction up to the termination date of this Agreement, Party
A
has the right to recourse.
8.9
If
the same default act of Party B occurs in different branches of Party A and
determined by each branch as default, the calculation is not cumulative.
8.10
When
handling default acts related to U-SMS and IVR 10159 of one point access, one
point signing contract, settlement and management by province during transition
period, the branch of Party A shall investigate and collect evidence, determine
the severity level of default and deduct the relevant liquidated damage;
Meanwhile, the branch of Party A shall report the service in default, default
level and investigation and evidence collecting results to Party A, and Party
A
shall enforce the handling method for relevant services in the network-wide
according to the methods for handling the default. The specific methods for
enforcement are as follows:
Punishment
Method of Party A’s branch
|
Punishment
Method of Party A
|
||||
General
Level A
|
Port
Suspended
|
Service
in default masked
|
Deduction
of information fee as fine
|
||
Network-wide
U-SMS service
|
Province
branch port suspended for one month
|
Service
in default masked for one month
|
Deduction
of 10% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for one month
|
Service
in default masked for one month
|
Deduction
of 10% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Service
in default masked for one month
|
Deduction
of 10% information fee as fine
|
||
General
Level B
|
Port
Suspended
|
Service
in default masked
|
Deduction
of information fee as fine
|
||
Network-wide
U-SMS service
|
Province
branch port suspended for one month
|
Service
in default masked for one month
|
Deduction
of 30% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for one month
|
Service
in default masked for one month
|
Deduction
of 30% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Service
in default masked for one month
|
Deduction
of 30% information fee as fine
|
||
Severe
Level A
|
Port
Suspended
|
Service
in default off line or eliminated of customization relationship
|
Deduction
of information fee as fine
|
19
Network-wide
U-SMS service
|
Province
branch port suspended for one month
|
On-demand
type service in default dropped offline. Custom type service
in default
eliminated of customization relationship.
|
Deduction
of 30% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for one month
|
Service
in default dropped offline.
|
Deduction
of 30% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Service
in default dropped offline.
|
Deduction
of 30% information fee as fine
|
||
Severe
Level B
|
Port
Suspended
|
Service
in default off line or eliminated of customization relationship
|
Deduction
of information fee as fine
|
||
Network-wide
U-SMS service
|
Province
branch port suspended for two months
|
On-demand
type service in default dropped offline. Custom type service
in default
eliminated of customization relationship.
|
Deduction
of 50% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for two months
|
Service
in default dropped offline.
|
Deduction
of 50% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Service
in default dropped offline.
|
Deduction
of 50% information fee as fine
|
||
Major
Level A
|
Port
Suspended
|
Service
in default off line or eliminated of customization relationship
|
Deduction
of information fee as fine
|
||
Network-wide
U-SMS service
|
Province
branch port suspended for two months
|
On-demand
type service in default dropped offline. Custom type service
in default
eliminated of customization relationship.
|
Deduction
of 80% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for two months
|
Service
in default dropped offline.
|
Deduction
of 80% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Service
in default dropped offline.
|
Deduction
of 80% information fee as fine
|
||
Major
Level B
|
Port
Suspended
|
Exit
of the service type
|
Deduction
of information fee as fine
|
||
Network-wide
U-SMS service
|
Province
branch port suspended for twelve months
|
Terminate
the service type, and reject application within one year.
|
Deduction
of 80% information fee as fine
|
||
Network-wide
IVR service
|
Province
branch port suspended for twelve months
|
Terminate
the service type, and reject application within one year.
|
Deduction
of 80% information fee as fine
|
||
Network-wide
IX and GPRS services
|
/
|
Terminate
the service type, and reject application within one year.
|
Deduction
of 80% information fee as
fine
|
20
8.11
For
any default handling on Party B, Party A shall notify Party B in an appropriate
way, and meanwhile inform it of the influence incurred therefrom, and the
outstanding information service fee shall be handled in accordance with relevant
provisions of this Agreement.
8.12
In
case Party B fundamentally defaults or severely violates the service quality
standard established by Party A or user service standard in operation of one
or
more item of value-added service, or occurs major defect in providing users
with
business service or content under this Agreement, or Party B utilizes technology
means in actively or passively participating in activities damaging or
infringing Party A’s or the user’s interests, or causes adverse social impact to
Party A or the users due to Party B’s malpractice in operation, Party A may
terminate all or any part of businesses with Party B without existence of
violation/default acts and even terminate this Agreement, without prejudice
to
its termination of the subject item of service in accordance with provisions
of
this Agreement.
8.13
In
that Party B utilizes technology means independently or together with others
in
maliciously damaging interests of Party A or the users or jeopardizing network
security, or that Party A’s business platform/system may have data or
abnormality problem due to existence of the said acts of Party B, then Party
A
may firstly suspend the business with Party B, and inform Party B on a timely
basis, while Party B shall provide sufficient evidence within 7 working days
to
account for and explain the data or abnormality problem, or otherwise Party
B
shall be deemed as conducting acts maliciously damaging interests of Party
A or
the users, and the case shall be handled in accordance with the relevant
provisions of this Agreement.
Chapter
IX Customer
Service
9.1
The
wireless value-added business customer service management of Party A is
performed in accordance with relevant policies and laws and regulations released
by the Ministry of Information Industry and existing customer service standard
of Party A, including but not limited to: Telecommunication Service Rules
(Decree No.36 of Ministry of Information Industry), China Unicom Customer Brand
Service Standard, China Unicom “Unicom 10010” Service Rules, and the
Administrative Rules of Unicom on Quality Supervision of Information Service
Business (2007).
9.2
Party
A shall use 10109696 as the unified SP service supervision telephone number
network-wide and at the local area.
9.3
Party
B shall provide perfect and standardized customer service system, including
but
not limited to the following:
(1)
Customer service telephone: Assigned with 7*24 customer service telephone with
short numbers of 800, 400 and 1010XXXX, and not permitted to be used as PSTN
number or mobile phone number.
(2)
Platform function: The customer service system has functions of switching,
automatic call distribution, computerized telephone integration, IVR automatic
voice reply, agent, recording, database and business presetting.
(3)
Business function: The customer service center realizes service functions of
information inquiry, service cancellation, service inquiry and complaint
handling, mainly in form of incoming call and manual service.
(4)
Seat
configuration: The customer service for SP shall be guaranteed with at least
5
seats and 12 customer servers for incoming call.
21
(5)
System performance and business indicators: System call completing rate of
99%,
service level (20s manual call completing rate) of 80%.
9.4
Before providing services to the users, Party A and Party B must fully inform
the users of the name of enterprise providing service, specific service name,
service content, charge rate, customer service telephone, service cancellation
and other information that the users should be informed.
9.5
Party
A and Party B shall both provide the customers with diverse and convenient
service subscription relationship inquiry means and service cancellation means.
Party A and the branches of Party A shall independently realize control and
management of SUP service subscription relationship and independently provide
service inquiry means and cancellation means.
9.6
Party
A and Party B adopts the primary responsibility system for the users’
complaints. Whichever party the complaint issues belong to, the party receiving
the user complaint has the responsibility for coordinating and properly solving
the problems with the user. If any problem involves the other party, the other
party shall assist in solving it.
9.7
For
any consultancy or complaint that has to be settled by Party B, Party A shall
inform Party B through work-order circulation system, and request settlement
within specified time limit and Party A shall give reply to the user afterwards.
9.8
Party
B may not ask the user to contact directly with Party A on account that the
consultancy or complaint it receives belongs to the problem of Party A. If
Party
B deems that the consultancy or complaint it receives truly belongs to the
problem of Party A, Party B shall assist Party A in analysis and handling,
and
contact Party A within one hour and refer the problem to Party A upon
confirmation of Party A.
9.9
If
either party is unable to judge which party the responsibility of the
consultancy or complaint it receives belongs to, the receiving party should
contact the other party within one hour, and investigate the responsibility,
and
promptly help the customer solve the problems and may not xxxxx the
responsibility upon each other.
9.10
If
the user complaint is due to service quality falling short of that as committed
in the publicity, the party making commitment in publicity shall reply the
user
and solve the complaint problem, while the other party should give cooperation
as necessary.
9.11
When
Party B is unable to continue providing value-added services due to poor
operation and consequent withdrawal from this Agreement or other reasons of
its
own, Party B shall be directly responsible for explanation to the user and
disposal work. Unless withdrawn in accordance with the withdrawal mechanism
as
specified in this Agreement, Party B shall inform Party A of the withdrawal
of
value-added service at least three months in advance. Party A shall timely
terminate the information service fee collection agency, and assist Party B
in
giving explanation and account to the users.
9.12
Party A and Party B shall strictly observe the relevant regulations of the
Ministry of Information Industry and competent authority, and properly handle
user complaints and claims.
22
Chapter
X Billing,
Settlement and Charge Agency
10.1
Billing
10.1.1
The communication rate is established by Party A. The price for information
service is principally established by Party B and reviewed and adopted by Party
A. Any change of the information service price (including change of charge
mode)
shall be formally enforced subject to the confirmation of Party A.
10.1.2
When establishing the price for information service, Party B may choose modes
by
time, by time length or by month, and also provide multiple charge modes for
the
users to select. Party B shall clearly inform the users of the charge mode,
rate, payment time and customer service telephone in the form of website
announcement, explicit expression in the customization agreement, display on
the
mobile phone interface or sending short message.
10.2
Settlement
10.2.1
The income from all types of communication fee incurred from the user or Party
B’s use of Party A’s mobile communication network is vested in Party A.
10.2.2
For the information fee collected by Party A on all value-added services, the
information fee shall be settled on the basis of amount received. The received
settlement base is calculated as follows: received amount minus refund money
and
the information fee incurred beyond 20 items in the service billing ticket
for
the same SP customized by user. The received settlement base is used to
calculate the received settlement data as per the rules for sharing information
fee between Party A and Party B, while the actual settlement amount is obtained
after deducting compensation payment, liquidated damage, unbalanced
communication fee and other fees confirmed by both parties from the received
settlement data.
10.2.3
The share proportion of information service fee by type of service is listed
in
Annex IV.
10.2.4
Billing period: The statistical period for Party A’s billing system on Party B’s
information service fee is normally divided by natural month, starting from
zero
o’clock of the first day of a natural month and ending at 24 o’clock of the last
day of the month.
10.2.5
Flow Process for Settlement:
(1)
The
user uses the wireless value-added service in the first month, and the
information service fee is generated during the first month;
(2)
The
second month and the third month are the months for the user to make payment;
(3)
Party
A issues the settlement messages to Party B through SP service system before
the
fifteenth day of the fourth month.
(4)
In
case of discrepancy, Party B must file application for reconciliation before
the
twenty-fifth day of the fourth month, or otherwise Party B shall be deemed
as
having confirmed it if no such application is filed, and Party A will not accept
any further application for reconciliation. After Party B files the application
for reconciliation, Party A shall feed back principally within a period of
not
longer than 3 months, and the specific flow process for reconciliation follows
the relevant management methods of Party A and Management Methods for
Reconciliation received by China Unicom Wireless Value-added Service SP.
(5)
If
the amount received by Party A differs from the statistical data of Party B
by
not more than (≤) 8%, then the data of Party A shall prevail; If the deviation
is greater than (>) 8%, Party B can file application for reconciliation,
finds out the reasons for the difference, and properly solves it according
to
the actual conditions on a timely basis. Any delay of Party A in payment to
Party B caused by the reconciliation may not be deemed as Party A’s default in
obligation for timely payment.
23
(6)
Party
B shall deliver the stamped and confirmed settlement confirmation sheet and
formal invoice to Party A before the twenty-fifth day of the fourth month.
The
name and account in the invoice provided by Party B shall be consistent with
that in SP management system, or otherwise the payment shall be rejected.
(7)
Party
A shall transfer the settlement money deducted with liquidated damage and
unbalanced communication fee to the account designated by Party B.
(8)
Party
A can only transfer the settlement amount when the cumulative net settlement
amount of Party B is up to more than RMB 50 000; If the net settlement amount
of
Party B is not more than XXX 00 000 xxxxxx the term of agreement, the settlement
amount is transferred in the last month during the term of the agreement.
(9)
If
Party B fails to feed back the settlement confirmation sheet and invoice
(affixed with official stamp of Party B as required by Party A) before the
twenty-fifth day of the fourth month on account of Party B itself or for reasons
of reconciliation, then Party A shall postpone the service settlement payment
of
the month to Party B. Specifically, Party A confirms the settlement document
through SP service system before the end of the nearest natural season after
Party A receives the settlement confirmation sheet and invoice of Party B,
and
complete the payment in the month succeeding the confirmation. Party A's
postponement of payment due to application of this paragraph does not constitute
delay in payment under this Agreement, and consequently not undertake any
default liability incurred therefrom.
(10)
If
Party B fails to provide Party A with settlement confirmation sheet within
one
year (starting from the twenty-fifth day of the fourth month upon occurrence
of
the service), Party B shall be deemed as waiver of rights to collect the sum
of
money. Party A shall be discharged from obligation of paying the sum to Party
B
thereafter.
10.2.6
Party A shall calculate and add up each item of service income due to Party
B in
accordance with the distribution proportion for each item of value-added
service, and then deduct (or add) other fees that Party B should pay (or
obtain), and calculate to obtain the income of Party B finally settled by Party
A (hereinafter the “settled information service fee”). The said “other fees”
include but not limited to the following: liquidated damage deducted due to
default acts, and web hosting fee. With the consent of Party A and Party B,
the
business income and payable income of Party B can also be settled separately,
and applied with separate settlement flow process.
10.2.7
If
the reconciliation results show the settled information service fee as negative,
Party B shall pay the relevant sum to Party A within 10 working days upon
receiving the notice from Party A. Party B receives the formal invoice timely
at
the place of Party A after the payment. If Party B delays in such payment,
it
has to pay overdue fine amounting to one thousandth of the total overdue charge
per day; meanwhile, Party A has the right to directly deduct its overdue charge
and overdue fine from the next period of settlement payment. If Party B delays
payment up to 60 days, Party A has the right to unilaterally terminate the
Agreement, and investigate the legal liability of Party B.
10.2.8
Party B shall timely update its information for payment as registered in the
SP
service system such as bank account, and if Party B’s untimely update of
information for payment results in return of Party A’s payment by the bank, or
other difficult situations so that Party A is unable to pay in time, then Party
A postpones payment of the sum. The time for handling the postponement starts
from June or December nearest to the date when Party A is informed of Party
B’s
correct bank account; in this case, Party A shall not be liable for any default
liability for untimely payment.
24
10.2.9
For change of its company name, Party B shall notify Party A in
time
through SP service system or other appropriate means. For sums due to Party
B
upon Party B’s change of its company name, Party A shall effect payment to the
bank account designated by Party B upon change of its company name, whether
the
sum occurs before or after the change of Party B’s company name. In case Party
B’s failure to properly handle the name change formalities results in Party A’s
inability to timely pay, Paragraph 10.2.8 of this Agreement shall apply.
10.2.10
If Party B terminates this Agreement due to application of provisions of this
Agreement, Party A and Party B shall settle the information service fee incurred
before termination. During settlement, the settlement method, period and flow
process shall be determined as stated in Article
10.2,
and
applied in combination with the provisions on deduction of information service
fee and liquidated damage due to default acts under this Agreement.
10.3
Charge agency
10.3.1
The information service fee is billed and collected by Party A in a unified
way.
Party B may not charge any information service fee from the user. The
communication fee is billed by Party A and collected from the user or Party
B.
10.3.2
Before collecting the information service fee for Party B, Party A has the
right
to review the charge agency items and general content on item-by-item basis;
Party B shall give active cooperation. The review mainly covers: whether the
content provided by Party B violates the Article 57 and Article 58 of
Telecommunication Regulation of PRC and specific provisions in other relevant
laws and regulations and policies.
10.3.3
Before Party A collects information service fee from user agency, Party B shall
provide relevant materials to certify that the user uses the service on an
informed and voluntary basis, and the collected charge is billed as of the
actual use of the user (except for monthly charge); Party A and Party B shall
keep the records for user customization and use of service for at least five
months.
10.3.4
When issuing charge receipt to the user, Party A shall clearly indicate
informative words such as Charge Agency and the amount of charge agency in
the
column of Charge Agency. Party A shall provide the user with reasonable and
valid methods and means for the users to inquiry on the name of Party B for
charge agency, service item description for charge agency and specific amount;
when the user requests for providing billing list for charge agency, Party A and
Party B shall provide the user with the same free of charge and not collect
any
charge from the other party.
10.3.5
When the user has dispute over the information service fee collected and refuses
to pay, Party A shall only collect the fees other than the portion in dispute,
and inform Party B of the situation in time.
10.3.6
When the user has objection against the charge agency, and Party A and Party
B
are unable to provide evidence to certify that the charge is errorless, Party
A
shall firstly handle by temporarily refunding to the user, and meanwhile
compensate in accordance with the compensation principle publicly committed
by
Party A, and deduct the portion of information service fee and compensation
cost
(except for the compensation cost due to responsibility of Party A) from the
percentage of money receivable by Party B in the next settlement period. After
that, Party B is responsible for properly settling the disputes with the user.
10.3.7
During the process of settling disputes, Party A and Party B may not stop or
terminate the services other than those in dispute.
25
Chapter
XI Intellectual
Property Rights
11.1
Any
copyright, trade xxxx, patent and other intellectual property rights involved
in
process of business by both parties shall meet the requirements in relevant
laws
of the country; Party B shall sign the authorization/license agreement as
necessary with intellectual property right owner/title holder and/or their
agents, to guarantee that the wireless value-added service provided by Party
B
does not infringe upon any legitimate interests and rights of the intellectual
property right owner/title holder. For any dispute over
the
intellectual property right with a third party arising from the content of
service provided by Party B, Party A will not hold any responsibility.
11.2
Party A and Party B may negotiate with each other on affixing the brand of
Party
A, brand of customer, service name, trademark, identification or LOGO to the
value-added service of Party B. Without the written confirmation of Party A,
Party B may not use them in any form without authorization, and Party B may
not
mislead its users in believing that the content or service independently
provided by Party B is provided by Party A or together by Party A and Party
B.
Party B guarantees to use the said identifications strictly in accordance with
the China Unicom VI Management Manual and other relevant regulations of Party
A.
11.3
Party A and Party B may not infringe on trade xxxx or other intellectual
property rights of any party and/or third party under any circumstance. If
either Party A or Party B infringes upon intellectual property rights of others
in its unilateral acts, the infringing party shall undertake the entire
infringement responsibility, and compensate possible economic losses to the
non-infringing party, and eliminate any possible negative social impact on
the
non-infringing party.
Chapter
XII Alteration
or Termination of Agreement
12.1
If
Party A establishes relevant service provisions, management methods, quality
standards and/or customer service standards during the term of this Agreement,
such provision or standard shall become part of the terms that should be
observed by Party A and Party B under this Agreement. In case of any conflict
between the said provision, method and/or standard with provisions in this
Agreement, the said provision, method and/or standard shall prevail
except for the methods for handling default act; unless both parties determine
upon discussion that this Agreement applies or the content in conflict is
subject to separate agreement.
12.2
Either party to this Agreement shall notify the other party at least fifteen
days in advance in a written form for any alteration or modification of this
Agreement. Both parties shall negotiate and confirm such alteration or
modification of this Agreement in writing.
12.3
Unless explicitly specified in this Agreement, either party to this Agreement
shall not suspend or terminate the implementation of this Agreement or
unilaterally cancel this Agreement without written consent of the other party
during the term of this Agreement.
12.4
In
case the failure of either party to fulfill its responsibility or obligation
as
specified in this Agreement causes the other party unable to operate or unable
to normally carry out the wireless value-added service under this Agreement,
such failure shall be deemed as unilaterally termination of this Agreement
by
the default party, and the observant party has the right to claim on the
economic losses caused by the default act of the default party and cancel this
Agreement.
26
12.5
Terms on alteration or termination of this Agreement due to the influence of
the
qualification of Party B: When the following circumstance exists with Party
B,
this Agreement shall be automatically terminated:
(1)
Transfer resources such as number, trunk or digital website obtained by Party
A
without approval of Party A;
(2)
Operate in the business operation area beyond the geographical area of operation
and business scope as specified in the qualification permit;
(3)
Provide service content and type requiring qualification permit under the
condition that it has not obtained the qualification permit issued by competent
authority;
(4)
Provide false copyright or false qualification;
(5)
Other
acts of unauthorized business operation or content provision against
requirements of competent authority or agreement between both parties.
12.6
In
case of any event on company nature, qualification and civil capacity caused
by
division, merger, dissolution, liquidation or bankruptcy of Party B during
the
execution of this Agreement, Party B shall notify Party A in time and observe
provisions for withdrawal and buffer period under this Agreement. If Party
B
loses its qualification or capability in wireless value-added service under
this
Agreement due to dissolution, liquidation or bankruptcy, this Agreement shall
be
terminated accordingly. In the event of division or merger of Party B, this
Agreement shall be terminated accordingly; and the corporation (or other entity)
taking over the wireless value-added service of Party B under this Agreement
shall re-apply for opening service to Party A, and modify the corporate
identification code and other messages of Party B in the business system of
Party A and SP service system on a timely basis.
12.7
In
case of change to Party B’s company name, Party B shall go through in time the
formalities for change of company name, replacement of valid subject
qualification certificate and business qualification certificate with the
industry and commerce administration department and the competent authority
for
information.
12.8
If
Party B is unable to receive this Agreement affixed with seal of Party A within
one month upon Party A’s notification for Party B’s receipt due to its own
reasons, in other words the time interval for signatures between Party A and
Party B is more than one month, this Agreement shall be deemed as not signed
and
become ineffective, the access qualification of Party B is automatically
cancelled, and meanwhile the service application becomes invalid. Or, if Party
B
receives the agreement affixed with seal of Party A within one month but fails
to deliver this Agreement affixed with seals of both parties to Party A due
to
its own reasons during the one month period, this Agreement shall be deemed
as
not signed and become ineffective, the access qualification of Party B shall
be
automatically cancelled, and meanwhile the service application becomes invalid.
Chapter
XIII Confidentiality
13.1
The
confidential information as described in this Agreement refers to the commercial
secret (including financial secret), technical secret, business know-how and
(or) other information and materials due to be kept confidential which
are
obtained or known by one party (hereinafter the “receiving party”) from the
other party (hereinafter the “disclosing party”) or jointly created by both
parties during the execution of this Agreement and are integral to this
Agreement, whether the said information and materials are in whatever form
or
carried in whichever way, and whether the disclosing party has expressed its
confidentiality in oral, image or written form.
13.2
During the validity period of this Agreement and five years after its
termination, neither party may disclose, divulge or provide confidential
information to any third party.
27
13.3
Party A or Party B shall take appropriate measures to properly keep the
confidential information provided by the other party, and the due diligence
for
the measures is not lower than the level of due diligence for protecting its
own
confidential information. Party A and Party B may only use the confidential
information for the relevant purpose or objective under this Agreement.
13.4
Both
parties guarantee that the confidential information is made known only to the
responsible persons and employees engaged in business of their respective
parties. Before the said persons of both parties know the confidential
information, they will be informed of the confidentiality of the confidential
information and the obligation they should undertake, and demonstrate in a
verifiable way that the said persons actually undertake the confidential
obligation under this Agreement.
13.5
If
really necessary, the receiving party shall return all the documents or other
materials containing confidential information in accordance with instructions
of
the disclosing party, or destroy the same according to its instruction.
13.6
The
said limitation provisions in this chapter are not applicable to the following
circumstances:
A.
|
Upon
or before signing this Agreement, the confidential information has
been
legally owned by the receiving party;
|
B.
|
When
informed to the receiving party, the confidential information has
been
made public or available from the public domain.
|
28
C.
|
The
confidential information is obtained by the receiving party from
a third
party without confidentiality or non-disclosure obligation.
|
D.
|
The
confidential information has been made public or available from public
domain without breach of agreed obligations under this Agreement.
|
E.
|
The
confidential information is independently developed by the receiving
party
or its affiliate or associated company, and without acquiring any
benefit
from the information obtained from the notifying party or its affiliate
or
associated company;
|
F.
|
When
the receiving party has to disclose any confidential information
in that
the information is required to be disclosed upon request of court
or as
required by other legal or administrative department (through oral
questioning, inquiry, request for materials or documents, summon,
civil or
criminal investigation or other procedures), the receiving party
shall
immediately send notification to the notifying party whenever such
circumstance arises, and make necessary explanations.
|
13.7
Party A and Party B have the confidentiality obligation for specific content
in
this Agreement.
13.8
The
document delivery or document exchange such as communication, notice or
information between Party A and Party B for the execution of this Agreement
shall be properly stored by both parties, and may not be used for any purpose
detrimental to the business conducted between both parties. Neither party may
defame or slander the other party, or publicly release any point of view
unfavorable to both parties for purpose of offending the other party.
Chapter
XIV Force
Majeure
14.1
The
Force Majeure refers to any event that is uncontrollable or unforeseeable or
foreseeable but unavoidably encumbering
either party from total or partial execution of this Agreement, including
earthquake, landslide, subsidence, flood, typhoon, climate abnormality or
natural disaster, and fire, explosion, accident, war, terrorist incident, large
scale epidemic, sabotage, hacker intrusion, network breakdown or any other
similar or different accidental events.
14.2
If
any force majeure event results in either party’s inability to fulfill its
obligation, the party is not responsible for losses caused to the other party.
14.3
The
party encountered with the said force majeure event shall immediately notify
the
other party of the event in a written form, and give details of the event and
present valid certification documents issued by government authority giving
reasons that the agreement is unable to be or fully performed or needs to be
postponed. Both parties shall negotiate to determine whether this Agreement
is
further fulfilled or terminated in accordance with the effect of the event
on
the performance of this Agreement.
Chapter
XV Applicable
Law and Dispute Settlement
15.1
The
conclusion, effectiveness, fulfillment and interpretation of this Agreement
shall
be
governed by the laws of the People’s Republic of China.
15.2
Any
dispute arising from or in connection with this Agreement shall be settled
through amicable negotiation between both parties. In case of settlement
failure, the dispute shall be brought to the people’s court where Party A is
located.
29
Chapter
XVI Miscellaneous
Provisions
16.1
Transferability. Except for the circumstances specified in Chapter V of this
Agreement, all or part
of the
rights and obligations under this Agreement shall not be transferred.
16.2
The
agreement signed by both parties constitutes agreement relationship only between
the two parties. No provision in this Agreement can be interpreted as follows:
(a) there is partnership or other relationship resulting in joint liability
between both parties to this Agreement; (b) either party becomes the agent
of
the other (except for prior written consent of the other party); (c) either
party is authorized to incur expense or other form of obligation for the other
party (except for prior written consent of the other party).
16.3
Any
right under this Agreement is not exercised or delayed by either party shall
not
be deemed as a waiver thereof; the exercise or partial exercise of any rught
by
either party under this Agreement does not preclude the party from further
exercise of the right in the future.
16.4
The
invalidity of any provision in this Agreement does not influence the validity
of
other provisions of this Agreement.
16.5
Except for early termination as agreed upon, the term of this Agreement starts
from September 1st
2007 and
ends on June 30th
2008. If
Party A and Party B have carried out value-added services or signed similar
agreements before the said term of this Agreement, Party A and Party B shall
implement the provisions of this Agreement as of the implementaiton date of
this
Agreement. If Party A and Party B have never carried out value-added services
or
signed similar agreements before the said term of this Agreement, this Agreement
takes effect as of the date when the authorized representatives of Party A
and
Party B affix signature or seal on this Agreement.
16.6
At
expiration of this Agreement and on condition that no alteration is made to
the
content of this Agreement, Party A may review the fulfillment ability and
qualification of Party B. If it is considered that Party B has the fulfillment
ability and that the qualification of Party B are adequate for further
fulfillment of conditions in this Agreement, this Agreement shall be
automatically extended, and the term of each extension is one year.
16.7
This
Agreement and the annexes hereto are made in duplicate, one copy for Party
A and
Party B separately. Each copy of the original has the same legal effect.
30
Signature
page (no text on this page)
Party
A:
China United
Communications Corporation
Legal
Representative/Authorized Representative: (signature)
Date:
(Special
seal for contractual use of China United Communications
Corporation)
Party
B:
Beijing AirInbox Information Technologies Co., Ltd.
Legal
Representative/Authorized Representative: (signature)
Date:
(Special
seal for contractual use of Beijing AirInbox Information Technologies Co.,
Ltd.)
31
Annex
I Definition
Unless
otherwise specified in this Agreement or the context otherwise requires, the
following terms shall have meanings as follows:
1.
|
SP
|
SP
is the
abbreviation of Service Provider. SP in this Agreement refers to the
professional service agency providing communication and information service.
SP
can be the network operator itself or integrate services with other network
operators to provide comprehensive service to the customers.
SP
mentioned in this Agreement refers to all the value-added service providing
professional agencies that are willing to use the mobile communication networks
and value-added service platforms provided by Party A and provide value-added
service for the mobile communication network user of Party A.
2.
|
User
|
The
natural person, legal person or other organization that use mobile terminal
or
other telecommunication terminal recognized by Party A, have access to the
mobile communication network and value-added service platform of Party A and
voluntary use the value-added service provided by Party A and Party B.
3.
|
Wireless
Value-added Service
|
The
wireless value-added service is the general term of information service and
application introduced by Party B to the user of Party A and based on the mobile
network and value-added service platforms of Party A. The wireless value-added
service uses UNI as the general trademark, with main service types as follows:
U-SMS, U-Info, U-IVR, U-Mail, U-Magic, CRBT and Mobile Video, and more types
will be introduced with the technology and service innovation.
(1)
|
U-SMS:
Refers to services of information on demand and customization, location
service and e-commerce applications based on short message technology.
U-Info: Refers to the services of message browsing, picture, music
and
cartoon download (Download Fun), WAP PUSH, interactive application
and
e-commerce application based on wireless application protocol (WAP).
|
(2)
|
U-IVR:
Refers to the audio message service in form of audio music, chat,
information search and interactive participation based on IVR technology.
|
(3)
|
U-Mail:
Mobile publication subscription and push based on E-Mail protocols
such as
SMTP/IMAP4/POP3, and information on demand and customization services
based on multimedia message sending (MMS)
technology.
|
(4)
|
U-Magic:
Off-line application and on-line application of comprehensive information
and entertainment based on BREW/JAVA technology.
|
(5)
|
CRBT:
Individualized color ring back tone (CRBT) service.
|
(6)
|
Mobile
Video: High quality video and audio services based on streaming media
technology.
|
4.
|
Mobile
Communication Network and Value-added Service Platform
|
In
this
Agreement, the mobile communication network refers to the mobile communication
network infrastructure provided by Party A. The value-added service platform
is
the service platform added for certain or multiple value-added services on
the
basis of mobile communication network, including but not limited to, providing
user interface, SP/CP interface, service management and application billing
functions.
32
5.
|
Service
Supporting System
|
The
service supporting system refers to the user management and authentication,
billing, settlement and charge systems as required for normal operation of
business.
6.
|
Communication
Channel
|
The
communication channel refers to the physical or logic link provided for
communication between users in the mobile communication system.
7.
|
Port
|
The
port
refers to the interface setting for establishing communication connection
between application servers provided between value-added service platform and
mobile communication network, value-added service platform and SP/CP, including
communication address and relevant parameters.
8.
|
Data
Flow
|
The
data
flow refers to the incoming and outgoing communication flow through value-added
service platform.
9.
|
Test
|
The
test
herein refers to the tests on services provided by SP/CP through certain tools
and methods, including network connection test, interface consistency test
and
function test, to make sure that the services meet the opening and operating
requirements. The time necessary for testing or the period of time that should
be elapsed as deemed by Party A is termed as the Test Period.
10.
|
Withdrawal
and Buffer Period
|
When
the
SP/CP service needs to be terminated, SP/CP shall notify the user in an
appropriate way within certain time before the termination of the service to
reduce possible losses to the user due to the termination of the service, and
continue to provide services to the user in accordance with the user agreement.
Such period is termed as withdrawal and buffer period.
11.
|
Equipment
Connection Point
|
The
equipment connection point refers to the location for connection between two
physical or logic devices.
12.
|
Maintenance
Interface
|
The
entire business system as required for providing service to users consists
of
different parts, of which maintenance responsibility belongs to different
responsible persons. The maintenance interface is the location for dividing
technology service and maintenance responsibility between different liable
persons.
13.
|
System
Maintenance
|
The
system maintenance refers to the daily maintenance and failure maintenance
as
necessary for guaranteeing normal operation of business system.
14.
|
Gateway
|
Gateway
refers to the devices providing functions of protocol transition and system
interconnection.
15.
|
User
Customization
|
The
user
confirms acceptance of the service content, and voluntarily requests for
receiving the service.
33
16.
|
Uplink
Short Message
|
Refers
to
the short message originated by the mobile phone and destined at the short
message gateway of Party B. The fees incurred from uplink short message are
uplink communication fees, and charged to the users by Party A.
17.
|
Downlink
Short Message
|
Refers
to
the short message originated from the short message access number of Party
B and
destined at the user mobile phone. The downlink short message includes the
short
messages in PUSH service.
18.
|
Unbalanced
Communication Fee
|
The
unbalanced communication fee refers to the fee generated from the short messages
in the unbalanced part (calculated as: downlink short message piece number
minus
uplink short message piece number). The unbalance communication fee is charged
by Party A to Party B.
19.
|
7*24h
|
Refers
to
7-day per week and 24-hour per day, and without holiday or rest time.
20.
|
Communication
fee
|
Refers
to
the fee incurred from network resources of Party A taken up by the user or
SP/CP. The communication fee is charged to the user or SP/CP by Party A and
vested in Party A.
21.
|
Information
Service Fee
|
The
information service fee refers to the fees generated from the use of SP/CP
content information or application service except for communication fee. The
information service fee is distributed between Party A and Party B in
proportion. Before distribution between Party A and Party B, the fee calculated
from the billing and settlement system of Party A and charged from the user
is
termed as the Total Information Service Fee. According to the agreement between
both parties, the information service fee settled by Party A upon deducting
certain proportion of share and fee from the Total Information Service Fee
is
termed as settled information service fee.
22.
|
Billing
Period
|
The
statistical period for Party A’s billing system on Party B’s information service
fee is normally divided by natural month, starting from zero o’clock of the
first day of a natural month and ending at 24 o’clock of the last day of the
month.
23.
|
Corporate
Code
|
The
corporate code refers to the abbreviation of China Unicom Wireless Value-added
Service SP/CP Corporate Code, the unique corporate identity for identifying
Party B in the system of Party A.
24.
|
SP
Service System
|
The
SP
service system refers to the on-line office system built and maintained by
Party
A and used for realizing routine work such as access, agreement signing,
reconciliation, information release and feedback during business development
of
Party A and Party B.
25.
|
Ranking
|
The
ranking refers to the places of SP/CP other than those in service supporting
period ranking from high to low when carrying out certain item of wireless
value-added service in terms of one or more indicators of information service
income or service quantity. When the total of SP/CP multiplied by a percentage
is a whole number with a decimal, the number is rounded off. For SP/CP with
uncertain information service income due to reason of reconciliation, the
ranking is based on calculation of data of Party A before reconciliation.
34
26.
|
Service
Supporting Period
|
Before
Party B obtains the network-wide access qualification and within three complete
billing periods from opening and billing of certain service after the service
passes the test for the first time, Party A shall grant certain preferential
policy to Party B for the service in term of service ranking and service
withdrawal, the purpose of which is to provide certain period of time for
service fostering for Party B to carry out the business. The period of time
is
termed as service supporting period. Party A and Party B may choose whether
to
apply the service supporting period in light of the features of wireless
value-added services being carried out, and details the rights and obligations
of both parties during the service supporting period in the specific service
annexes.
27.
|
Service
Mask
|
The
mask
of any service other than IVR service and U-SMS service means that Party A
cancels the form of displaying Party B’s service/column to the user, but
reserves the user’s customization relationship and billing. The service mask for
IVR service refers to temporary closing of service access code. The service
mask
for U-SMS service refers to reservation of user customization relationship
but
set the service information fee to zero.
28.
|
Service
Off-line
|
The
service off-line means that Party A closes the service/column of Party B,
cancels the user customization relationship and stops billing of the service.
29.
|
Withdrawal
|
Means
that Party A terminates certain service type of Party A, and that Party A no
more accepts any application of the service type from Party B within certain
period of time.
30.
|
Service
Type
|
The
service type refers to the type that can be classified as specified in the
service management specification of Party A and by similarity in terms of
technology, e.g. U-SMS service.
31.
|
Credit
Evaluation System
|
The
credit evaluation system refers to the evaluation of SP credit standing by
factors such as user complaint, SP default, violation and cooperation level,
determination of SP credit level by quantitative rating, and grant different
service development strategy to SP of different credit level.
32.
|
Resource
Use Fee
|
Party
B
has to pay a certain amount of resource use fee to Party A for its use of Party
A’s number and/or E1 port resource and the management cost incurred therefrom.
33.
|
Content
Development
|
The
content development means that the text, voice, picture, video or any
combination of the said items is processed with legal technology means or
scientific means to become value-added service products available to users
through value-added service platform.
34.
|
Platform
Construction and Maintenance
|
The
platform construction and maintenance refers to the software and hardware
facilities for value-added service under this Agreement and the daily
maintenance and failure maintenance work as necessary for normal operation.
35.
|
Market
Promotion
|
The
market promotion refers to the organization and implementation of market
activities such as marketing and planning for value-added services.
35
36.
|
Customer
Service
|
The
customer service refers to the necessary services provided to users for normal
and reasonable use of value-added services, including but not limited to, the
before-sales, in-sales and after-sales services for customers e.g. reply to
service inquiry and complaint handling.
36
Annex
II List
of Default Acts
Article
I
|
Free
service not provided to the requirements
|
Default
level
|
||
1
|
Not
clearly inform the user of the term of free use or condition of free
use
prior to the free use by the user.
|
General
level A
|
||
2
|
During
free service, direct the user to the link of billing page using technology
means; or use technology means and violate the service logic to result
in
change of the normal link of service, and receive user complaints
in
number of not more than 50.
|
General
level A
|
||
3
|
During
free service, direct the user to the link of billing page using technology
means; or use technology means and violate the service logic to result
in
change of the normal link of service, and receive user complaints
in
number of more than 50 (inclusive).
|
General
level B
|
||
4
|
Not
inform the user of the charge standard upon expiration of the free
service
period and before charging.
|
Severe
level A
|
||
5
|
Start
to customize the user without obtaining confirmation of user customization
upon expiration of the free service period and before
charging.
|
Severe
level B
|
||
Article
II
|
Unauthorized
change of service content
|
|||
6
|
After
the service is put on line, adjust the service content to other service
content without authorization, for example: adjust the news type
service
to tourism type.
|
General
level A
|
||
7
|
After
the service is put on line, adjust or change the service content
to vulgar
and unhealthy content without authorization.
|
Severe
level B
|
||
8
|
After
the service is put on line, adjust or change the service content
to
illegal, reactionary messages, such as content related to feudal
superstition, gambling, drug, underworld, gun and magic potions,
obscene
and pornographic contents, and Falun Gong Cult.
|
Major
level A
|
||
Article
III
|
Secretly
carry out un-reviewed services
|
|||
9
|
Secretly
carry out services not reviewed by Party A but formally brought on
line.
|
Severe
level A
|
||
Article
IV
|
Provide
unauthorized service content
|
|||
10
|
Violate
the state legal provisions on intellectual property rights, and provide
content without authorization of title holder
|
Severe
level A
|
||
11
|
Violate
the state legal provisions on intellectual property rights, and provide
content without authorization of title holder, and cause economic
losses
to Party A or title holder.
|
Severe
level B
|
||
Article
V
|
Charge
agency against regulations
|
|||
12
|
Collect
charges on internet website service or content in violation of relevant
national laws and regulations or service specification of Party A.
|
General
level A
|
||
13
|
Collect
charges on unhealthy website service or content in violation of relevant
national laws and regulations or service specification of Party A.
|
Severe
level A
|
||
14
|
Collect
charges on illegal or reactionary website service or content in violation
of relevant national laws and regulations or service specification
of
Party A.
|
Major
level A
|
37
Article
VI
|
Unauthorized
change of group sending scope or content approved by Party A.
|
|||
15
|
Unauthorized
change of group sending scope or content approved by Party
A.
|
General
level A
|
||
16
|
Unauthorized
change of group sending scope or content approved by Party A, and
the
group sending content has deceptive or inductive false
messages.
|
General
level B
|
||
17
|
Unauthorized
change of group sending scope or content approved by Party A, and
changes
the group sending content to illegal or reactionary messages, such
as
content related to feudal superstition, gambling, drug, underworld,
gun
and magic potions, obscene and pornographic contents, and Falun Gong
Cult.
|
Major
level A
|
38
Article
VII
|
Private
group sending without approval of Party A.
|
|||
18
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
and the number of user complaint <200.
|
General
level A
|
||
19
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
content of unhealthy direction, and the number of user complaint
<200.
|
General
level B
|
||
20
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
and 200≤the number of user complaint <500.
|
Severe
level A
|
||
21
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
content of unhealthy direction, and 200≤the number of user complaint
<500.
|
Severe
level B
|
||
22
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
content of unhealthy direction, and the number of user complaint≥500.
|
Major
level A
|
||
23
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
with publicity of illegal or reactionary content, such as content
related
to feudal superstition, gambling, drug, underworld, gun and magic
potions,
obscene and pornographic contents, and Falun Gong Cult.
|
Major
level A
|
||
24
|
Privately
sends PUSH message, short message and mail without approval of Party
A,
with publicity of illegal or reactionary content, and the number
of user
complaint≥500.
|
Major
Level B
|
||
Article
VIII
|
Deceptive
customization or on demand
|
|||
25
|
Fraudulent
act e.g. deception or inducement of users in providing services to
the
users, and the number of user complaint<20.
|
General
level A
|
||
26
|
Fraudulent
act e.g. deception or inducement of users in providing services to
the
users, and the number of user complaint≥20.
|
General
level B
|
||
27
|
Deceive
the users in customization or on-demand service to cause billing
to the
users, and the number of user complaint<20 or number of user deceived
or induced with billing <200.
|
Severe
level A
|
||
28
|
Deceive
the users in customization or on-demand service to cause billing
to the
users, and the number of user complaint≥20 or number of user deceived or
induced with billing ≥200.
|
Severe
level B
|
||
29
|
Deceive
the users in customization or on-demand service to cause billing
to the
users, and bad acts or means to cause significant social influence
or
significant adverse influence to Party A.
|
Major
level B
|
||
Article
IX
|
Forcible
customization or on-demand
|
|||
30
|
Provide
user with customization or on-demand service without permission,
but Party
B has sufficient evidence to demonstrate that it is caused by
uncontrollable reason or not by subjective reasons of Party B.
|
General
level A
|
||
31
|
Provide
user with customization or on-demand service without permission using
technology or other means to cause overdue or error billing to users,
and
the number of user complaint<20 or the number of user forcibly
customized<200.
|
General
level B
|
||
32
|
Provide
user with customization or on-demand service without permission using
technology or other means to cause overdue or error billing to users,
and
20≤the number of user complaint<200 or 200≤ the number of user forcibly
customized<2000.
|
Severe
level B
|
39
33
|
Provide
user with customization or on-demand service without permission
using
technology or other means to cause overdue or error billing to
users, and
the number of user complaint≥200 or the number of user forcibly
customized≥2000.
|
Major
level A
|
||
34
|
Provide
user with customization or on-demand service without permission
using
technology or other means to cause overdue or error billing to
users, and
such bad acts or means cause significant social influence or significant
adverse influence to Party A.
|
Major
level B
|
||
Article
X
|
Forcible
customization or fee deduction on numbers yet to be used
|
|||
35
|
Deduct
fees on numbers not used; or use technology means to open accounts
by
simulating the number not used, and form into customization relationship,
and the number of numbers with fee deducted <1000.
|
Major
level A
|
40
36
|
Deduct
fees on numbers not used; or use technology means to open accounts
by
simulating the number not used, and form into customization relationship,
and the number of numbers with fee deducted ≥1000.
|
Major
level B
|
||
Article
XI
|
Unauthorized
built-in service
|
|||
37
|
Privately
build in terminal service of terminal vendor without consent of Party
A.
|
Major
level B
|
||
Article
XII
|
Unauthorized
use of Party A’s materials
|
|||
38
|
Privately
use the name, identity and other relevant materials of Party A without
consent of Party A.
|
General
level A
|
||
39
|
Privately
use the name, identity and other relevant materials of Party A without
consent of Party A and cause adverse influence or economic loss to
Party
A.
|
Severe
level A
|
||
Article
XIII
|
Unstated
relevant information
|
|||
40
|
Any
of the following items is not clearly informed to the user in the
Instructions on Service Charge Standard according to the Service
Management Regulations: Name of company of Party B, service name,
information charge standard, and customer service telephone No.
|
General
level A
|
||
Article
XIV
|
Unavailable
for normal use of service
|
|||
41
|
The
Party B’s service design or system problem results in inability to provide
service to user or cancellation of user customization relationship.
|
General
level A
|
||
42
|
Party
B’s service design or system problem results in the user’s inability to
cancel the service.
|
Severe
level A
|
||
Article
XV
|
Charge
for non-service
|
|||
43
|
Collect
the charges to the user under condition that no service is provided
to the
user.
|
General
level A
|
||
Article
XVI
|
Network
failure
|
|||
44
|
The
system of Party B causes service platform or network major failure
of
Party A, and influences partial area service or network-wide service
of
Party A, due to malicious intent of Party B or other circumstances
when
Party B is unable to demonstrate causes from any third party.
|
Severe
level B
|
||
Article
XVII
|
Unfair
competition
|
|||
45
|
Use
unfair competition to disrupt the market order.
|
Severe
level A
|
||
46
|
Use
unfair competition to disrupt the market order, disturb the normal
operation activity of Party A and cause economic loss to Party A.
|
Major
level A
|
||
Article
XVIII
|
Improper
handling of dispute or lawsuit
|
|||
47
|
For
action, arbitration or dispute arising from or in connection with
business
of Party B, Party B gives improper cooperation, untimely feedback
or
unreasonable solution or refuse to cooperate in handling.
|
General
level A
|
41
48
|
For
action, arbitration or dispute arising from or in connection with
business
of Party B, Party B gives improper cooperation, untimely feedback
or
unreasonable solution or refuses to cooperate in handling, and
consequently results in damage to interests of Party A or causes
adverse
influence on Party A.
|
Severe
level A
|
||
Article
XIX
|
Non-support
or insufficient support in customer service
|
|||
49
|
The
24h customer service telephone of Party B provides relevant information
inconsistent with the relevant information on the SP service system
of
Party A, or unable to be normally put through, or receives no answer
over
long time.
|
General
level A
|
42
50
|
Fail
to provide relevant customer service support as per the agreement
and
service management methods, shift responsibility to others or fail
to
timely respond to the customer service complaints of Party A as per
the
time committed in the agreement.
|
General
level B
|
||
Article
XX
|
Violation
of Provisions in Administrative Rules of Unicom on Quality Supervision
of
Information Service Business
|
|||
51
|
User
complaints caused by reasons of Party B, the number of complaint
for every
RMB 10 000 information income of the service type being complained
ranks
the top 5, and the time of complaint per RMB 10 000 information income
is
greater than or equal to three.
|
Warning
|
||
52
|
User
complaints caused by reasons of Party B, the number of complaint
for every
RMB 10 000 information income of the service type being complained
is
greater than or equal to 10, or the complaint relates to 15 or more
provinces.
|
Warning
|
||
53
|
Party
B is suspected of sending undesirable short messages to induce the
user
for use or other IVR service against regulations and consequently
result
in user complaint, the number of complaint for the service type being
complained in each province by month is greater than or equal to
200.
|
Warning
|
||
54
|
Party
B fails to confirm the responsibility within specified time limit
by
investigation on user complaint in accordance with the relevant management
requirements.
|
Warning
|
||
55
|
Party
B refuses to cooperate in handling the user complaint or appeal.
|
Warning
|
||
56
|
User
complaint or appeal to cause serious influence or user's legal action
against China Unicom due to reasons of Party B.
|
Warning
|
||
57
|
The
user complaint is handled by government, industry competent authority
and
social service quality supervision organization, and verified to
be the
responsibility of Party B.
|
Warning
|
||
58
|
Circulation
of a notice by government, industry competent authority and social
service
quality supervision organization due to reasons of Party B.
|
Warning
|
||
59
|
User
complaints caused by reasons of Party B, the number of complaint
for every
RMB 10 000 information income of the service type being complained
is
greater than or equal to 20, or the complaint relates to 20 or more
provinces.
|
Ceased
settlement
|
||
60
|
Party
B is suspected of sending undesirable short messages to induce the
user
for use or other IVR service against regulations and consequently
result
in user complaint, the number of complaint for the service type being
complained in single province is greater than or equal to 350.
|
Ceased
settlement
|
||
61
|
Customer
complaints filed to the Complaints Center of the Ministry of Information
Industry due to reasons of Party B and awarded as corporate
responsibility.
|
Ceased
settlement
|
||
62
|
The
user complaint is handled by government, industry competent authority
and
social service quality supervision organization, and verified to
be the
serious violation responsibility of Party B.
|
Ceased
settlement
|
||
63
|
User
complaint caused by reasons of Party B, cumulative thrice or more
warnings
with the service type being complained.
|
Ceased
settlement
|
||
64
|
User
complaint caused by reasons of Party B, cumulative twice or more
ceased
settlement in 12 consecutive months; or ceased settlement, and settlement
unrecoverable in half a year.
|
Major
level B
|
43
65
|
Customer
complaints filed to the Complaints Center of the Ministry of Information
Industry due to reasons of Party B and awarded as twice or more frequent
corporate responsibility.
|
Major
level B
|
||
66
|
Exposed
by central or province-level media exactly due to Party B’s violation of
regulations, and seriously damaged the image of Party A’s company in
either direct or indirect way.
|
Major
level B
|
||
67
|
Handled
by warning or more severe level by relevant higher authorities such
as
Ministry of Information Industry and the Communication Administration
of
each province due to Party B’s violation of regulations.
|
Major
level B
|
||
68
|
Party
B violates relevant national laws and regulations, and acts detrimental
to
the interests of user.
|
Major
level B
|
||
Article
XXI
|
Others
|
|||
69
|
Engage
in activities detrimental to interests of Party A and/or user, or
provide
service content detrimental to interests of Party A and/or user.
|
General
level A ~ Major level B
|
44
Notes:
1.
|
Unless
specially agreed upon in the text of the Agreement, annexes hereto
or this
List, the acts listed in the column of “Default Act” include the possible
defaults when carrying out various types of value-added services;
however,
some default acts are not applicable to each type of wireless value-added
service due to technology reasons or service characteristics.
|
2.
|
“Default
Act” is normally classified into six types: General Level A, General
Xxxxx
X, Xxxxxx Xxxxx X, Xxxxxx Xxxxx X, Xxxxx Level A and Major Level
B and
warning and ceased settlement, which correspond to the default
handling
methods and default level classification in the text of the Agreement,
and
principally based on the severity level of default acts, losses
caused (or
likely caused) to Party A and/or user, and adverse influence on
Party A
and/or user. If the Default Level does not specifically specify
certain
level but the scope, such as “General Level A ~Major Level B”, Party A can
select the appropriate level of default in accordance with the
nature of
the default act itself, severity of loss that the default act causes
to
Party A and/or user, and the influence of the default act on Party
A
and/or user.
|
3.
|
Except
for application of this List, Party A may apply the service specification
and management method that it has established according to the
provisions
in the text of this Agreement. However, in case of conflict between
the
service specification or management method and this List, this
List shall
prevail.
|
45
Annex
III Evaluation of Credit Rating
This
Annex specifies the standard and point value for adding/subtracting points
for
credit rating evaluation in accordance with Chapter VII of
this
Agreement and other provisions on credit rating evaluation and credit point
calculation.
Notes
to
adding points:
(1)
|
In
any natural quarter, if no situation of subtracting credit points
occurs
in the quarter, and the information service income is not lower than
RMB
600 000 upon average distribution in the quarter, then add 3 points.
|
(2)
|
The
point addition is limited to 100 points. No additional point is added
after 100 points are obtained in full. If any circumstance of subtracting
points arises, the point is subtracted from the 100 points.
|
(3)
|
No
point addition may occur within 3 complete billing periods starting
from
initial opening and billing of business with newly cooperated SP,
but
instead only point subtraction occurs. After the 3 complete billing
periods expire, points can be added if the condition for point addition
is
satisfied.
|
The
standards for point addition or subtraction are applied as per the table below:
Evaluation
factor
|
Specific content
|
Point subtracting
method
|
Point addition
method
|
|||
Default
|
General
level A/B
|
1
point/time
|
Calculated
by natural quarter, if no circumstance of point subtraction occurs
in the
quarter, add 3 points; For SP with average monthly income in the
quarter
lower than XXX 000 000, xx xxxxx is added.
|
|||
Severe
level A/B
|
2
points/time
|
|||||
Major
level A/B
|
3
points/time
|
|||||
Violation
|
Service
mask due to user complaint, and not constitute default
situation
|
1
point/service type/month
|
||||
Complaint
|
Warning
due to user complaint
|
1.5
points/time
|
||||
Ceased
settlement due to user complaint
|
2
points/time
|
|||||
Level
of
non-cooperation
|
Failure
to pay as per requirements
|
2
points/time
|
||||
Failure
to provide invoice and confirmation sheet as per
requirements
|
1
point/time
|
|||||
Provide
false qualification materials
|
2
points/time
|
|||||
SP
service system information not timely updated
|
1
point/time
|
|||||
Non-cooperation
or bad attitude in handling complaint and default
|
2
points/time
|
|||||
Not
participate in important meetings as required
|
1
point/time
|
|||||
Others
|
Other
violation, complaint or non-cooperation acts
|
1~3
points/time
|
46
Annex
IV List for Proportion of Distribution
Service type
|
Proportion of distribution
(Party A: Party B)
|
||
U-SMS
|
20:80
|
||
CDMA
1X service
|
U-Info
(WAP)
|
15:85
|
|
U-Magic
|
|||
U-Mail
|
|||
GPRS
(WAP, MMS, JAVA)
|
40:60
|
||
Mobile
stock
|
Notes:
1.
|
The
income from communication fee and basic function fee under each type
of
service is vested in Party A, and not involved in distribution.
|
2.
|
For
information fee settlement base for BREW service under U-Magic, the
settlement is made upon deducting the 10% developer application cost
for
Broadbus.
|
3.
|
Unbalance
communication fee is charged on U-SMS with rate as follows: (downlink
piece number-uplink piece number)* RMB 0.05/piece.
|
4.
|
Equation
for settlement:
|
(1)
|
U-SMS:
Settlement fee for Party B = Received amount of information service
fee *
distribution proportion of 80% for Party B-unbalance communication
fee.
|
(2)
|
U-Info
(WAP): Settlement fee for Party B = Received amount of information
service
fee * distribution proportion of 85% for Party B-WAP PUSH communication
fee.
|
(3)
|
U-Magic
Unija: Settlement fee for Party B = Received amount of information
service
fee * distribution proportion of
85%.
|
(4)
|
U-Magic
BREW: Settlement fee for Party B = Received amount of information
service
fee * distribution proportion of 85%-developer application fee.
|
Developer
application fee=Σ(Developer application
unit
rate (>=RMB 5)*
distribution ratio of 10% the developer application fee)+ Σ (when developer
application unit rate<RMB
5,
the fee is RMB 5).
(5)
|
U-mail:
Settlement fee for Party B = Received amount of information service
fee *
distribution proportion of 85%.
|
(6)
|
GPRS
(WAP, U-mail, JAVA): Settlement fee for Party B = Received amount
of
information service fee * distribution proportion of 85%.
|
(7)
|
Mobile
stock: Settlement fee for Party B = Received amount of information
service
fee * distribution proportion of
60%.
|
5.
|
In
the equation for settlement, the “received amount of information service
fee” is the base for settlement. As described in Paragraph 10.2.2, the
final settlement money payable to Party B is calculated as follows:
deduct
the preceding compensation, default deduction, unbalance communication
fee
and other fees confirmed between both parties from (settlement base*
distribution proportion for Party B).
|
47
Place
for Affixing of Tax Stamps
(Tax
Stamp)
(Seal
of
Beijing AirInbox Information Technologies Co., Ltd.)
Column
for Examination and Registration by Registration Authority:
Person-in-Charge
(Seal) Technology Contract Registration Authority (Special
Seal)
(the
Special Seal of Beijing Technology Market Administration Office for
Registration of Technology Contract)
January
24, 2008
|
48