Service Level Agreement
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https://intraedu.dde.pr:443/2018003Wireless%20Equipment%20and%20Services%20RFP/DOC%20GROUP%204.%20%20VENDOR%20PROPOSALS%20AND%20REFERENCES/DOC%204.C%20%20IBM%20PROPOSAL/DOC%204.C-13_IBM_TAB%2013%20Service%20Level%20Agreement.pdf?Mobile=1&Source=/_layouts/mobile/view.aspx?List%3D7888e8d7%252D646a%252D4b55%252D932f%252D36471bf7ea11%26View%3D4fc27843%252D0924%252D4dd3%252Dbb9a%252D81299d4589fb%26RootFolder%3D%252F2018003Wireless%2520Equipment%2520and%2520Services%2520RFP%252FDOC%2520GROUP%25204%252E%2520%2520VENDOR%2520PROPOSALS%2520AND%2520REFERENCES%252FDOC%25204%252EC%2520%2520IBM%2520PROPOSAL%26ViewMode%3DDetail%26CurrentPage%3D1Unless the owner has removed it from the web, you can access the full document via its original URL:
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