Common Contracts
1 similar null contracts
Service Level AgreementAugust 20th, 2019
The Proposer shall include its SLA for the services proposed in response to this RFP. The SLA shall define the levels of service expected for the various areas of service performed, divided into priorities according to importance to the supported systems or functions. The SLA shall include all of the information required in Section IV of this RFP. The SLA may be subject to negotiation between the Department and the Proposer.
