SERVICE LEVEL AGREEMENTService Level Agreement • July 11th, 2021
Contract Type FiledJuly 11th, 2021Issue Date Comment Author FINAL 23/01/2020 SLA agreed with the customer. Giuseppe La RoccaMałgorzata Krakowian v0.2 24/04/2020 Extended pledged resources to support theEOSC-hub EaP application Giuseppe La Rocca v0.3 10/10/2020 Extended agreement till the end of theEOSC-hub project Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • May 10th, 2021
Contract Type FiledMay 10th, 2021For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT",