Common Contracts
1 similar Service Level Agreement contracts
REVISION HISTORYService Level Agreement • December 8th, 2009
The City of Tacoma Service Level Agreement (SLA) describes the services delivered by internal service departments as agreed upon by both the service delivery department and the operating (or “client” or “customer”) department. The internal service departments include Finance, Human Resources, Information Technology, and Legal. In addition, this document includes SLAs for Permitting Services and Customer Service. All prior SLAs have been reviewed and are incorporated into this current document, thus superseding any past SLAs.
