Version 1.5, 08/24/2015Service Level Agreement • November 9th, 2022
Contract Type FiledNovember 9th, 2022This SLA applies to the services provider maintaining The Pennsylvania State University’s Apple Deployment Programs that consists of the Device Enrollment Program (DEP) and the Volume Purchase Program (VPP). These programs assist in the deployment and management of Apple devices and software that are university owned. These devices include OS X and iOS devices that were purchased though a unit’s purchasing department or through the Penn State eBuy purchasing web site.