Common Contracts
1 similar Service Level Agreement contracts
Service Level Agreements Subcategory 1.1 – Dedicated TransportService Level Agreement • February 11th, 2014
The following conditions shall be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 1.1.4.7 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool for each application of a SCC.
