SERVICE LEVEL AGREEMENTService Level Agreement • May 27th, 2024
Contract Type FiledMay 27th, 2024For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT",
SERVICE LEVEL AGREEMENTService Level Agreement • August 13th, 2023
Contract Type FiledAugust 13th, 2023Issue Date Comment Author FINAL 02/03/2020 SLA agreed with customer Małgorzata Krakowian Giuseppe La Rocca v0.2 10/09/2020 Extend the agreement with customer till03/2021 (new end of the EOSC-hub project) Giuseppe La Rocca v0.3 02/04/2021 Extend the agreement with the customer till 10/2021 (due to the delay of hiring new staffworking in the project) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • September 22nd, 2021
Contract Type FiledSeptember 22nd, 2021Issue Date Comment Author FINAL 02/03/2020 SLA agreed with customer Małgorzata KrakowianGiuseppe La Rocca v0.2 10/09/2020 Extend the agreement with customer till03/2021 (new end of the EOSC-hub project) Giuseppe La Rocca
SERVICE LEVEL AGREEMENTService Level Agreement • August 20th, 2021
Contract Type FiledAugust 20th, 2021For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT",