Common Contracts
1 similar Help Desk Service Level Agreement contracts
Help Desk Service Level AgreementHelp Desk Service Level Agreement • August 11th, 2011
The Help Desk acts as a central point of contact for all technical support issues. These include issues related to phone function, system configuration, consultation, installation and troubleshooting. Support requests may be submitted online via chat, via email, or by phone. Please note that due to staffing limitations phone support may not be immediately available at all times and waiting in queue is normal.
