Help Desk Service Level AgreementHelp Desk Service Level Agreement • August 11th, 2011
The Help Desk acts as a central point of contact for all technical support issues. These include issues related to phone function, system configuration, consultation, installation and troubleshooting. Support requests may be submitted online via chat, via email, or by phone. Please note that due to staffing limitations phone support may not be immediately available at all times and waiting in queue is normal.
INFORMATION TECHNOLOGY POLICY COMMITTEE SERVICE LEVEL AGREEMENT FOR THE HELP DESKHelp Desk Service Level Agreement • March 10th, 2005
The Information Technology Policy Committee (ITPC) approved a Help Desk Service Level Agreement (SLA) on April 2, 1998. This agreement has subsequently been updated regularly by IT Services and describes the services provided by IT Services' Help Desk and the responsibilities of IPFW faculty, staff and students in working with the Help Desk.
HelpDesk Service Level AgreementHelp Desk Service Level Agreement • April 5th, 2012
This document serves as a set of guidelines to inform decision making within Earlham Computing Services (ECS) as well as a guide for community members to better understand
Help Desk Service Level AgreementHelp Desk Service Level Agreement • April 8th, 2022
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Help Desk Service Level AgreementHelp Desk Service Level Agreement • November 7th, 2020
The purpose of this document is to communicate the scope and mechanism of the provision of Help Desk Services by xapiapps and our clients.
