Common Contracts
1 similar Service Level Agreement contracts
DIR-CPO-4453 Appendix D Service Level AgreementService Level Agreement • June 4th, 2018
The purpose of this Service Level Agreement (SLA) is to formalize an arrangement between MCCi and the Client to deliver specific levels of support services at an agreed-upon cost. Clients that opt in to this supplemental SLA receive the additional benefits of Level 3 application support services stated in section 1.a. of this agreement.
