Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • September 9th, 2019
This Service Level Agreement (“SLA”) for the easyDITA services (the “Services”) sets forth the support service levels for the applicable Subscription Tier of Services to which You have subscribed. This SLA for the Services shall not apply to any Services to which a separate service level agreement is explicitly set forth in an applicable Order Form or for which the applicability of this SLA is explicitly excluded in an applicable Order Form. Terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.
