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Common Contracts

1 similar Service Level Agreement contracts

SERVICE LEVEL AGREEMENT
Service Level Agreement • January 28th, 2011

This document is a Service Level Agreement (SLA) between the Cedar Rapids Fleet Services Division (the Provider) and the Cedar Rapids Departments that report to the City Managers Office (the Customer). Its purpose is to clearly identify the expectations of the Customer and the Provider. By signing this document, both parties have committed to abide by this agreement.

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