We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content.
For more information visit our privacy policy.SERVICE LEVEL AGREEMENTService Level Agreement • January 28th, 2011
Contract Type FiledJanuary 28th, 2011This document is a Service Level Agreement (SLA) between the Cedar Rapids Fleet Services Division (the Provider) and the Cedar Rapids Departments that report to the City Managers Office (the Customer). Its purpose is to clearly identify the expectations of the Customer and the Provider. By signing this document, both parties have committed to abide by this agreement.