Service Level AgreementService Level Agreement • July 1st, 2020
Contract Type FiledJuly 1st, 2020Jelly Digital LLC (“Jelly Digital”) is committed to providing high quality voice and Internet services for our customers. In the event the Jelly Digital network cannot meet the thresholds for service availability, latency and packet loss as described in the following paragraphs, Customer may be entitled to service credits as set forth below.