Common Contracts
1 similar Service Level Agreement contracts
The Board shall establish a Service Level Agreement (hereafter referred to as “SLA”) for the Services performed under this RFP. The SLA defines the levels of Service expected for the various areas of Service performed, divided into priorities...Service Level Agreement • January 12th, 2022
Proposer may submit as Attachment I as part of its Proposal suggested service level components, measures for the performance of those components, and remedies that will be available in the event the expected levels of performance on those components are not met. The final SLA must be agreed to in its entirety between the Board and the successful Proposer and shall be incorporated and made a part of the final contract. The Board reserves the right to adjust priorities and the right to implement financial disincentives for failure to meet SLA performance measures, as well as financial incentives for exceeding SLA measures.
