Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENT – REDUNDANT SERVICESService Level Agreement • June 19th, 2019
This Service Level Agreement (SLA) measures the percentage of time a port is available for Customer’s Services provided pursuant to its Contract with EPB Fiber Optics and establishes a credit mechanism in the event that EPB Fiber Optics does not achieve the committed port availability. This SLA is a part of the Agreement between EPB Fiber Optics and Customer.
