Common Contracts
1 similar Service Level Agreement contracts
Service Level Agreements FrameworkService Level Agreement • August 13th, 2019
Service level agreements (SLAs) are our commitment to the staff, students and visitors of the library and the expected level of service that they will receive from the Customer Services Team. These SLAs are published on the library website here and our performance against these SLAs also shared on a monthly basis through social media and website updates.
