Common Contracts
1 similar Service Level Agreement contracts
NETWORK SERVICES: SERVICE LEVEL AGREEMENTService Level Agreement • May 30th, 2023
This Service Level Agreement (“SLA”) is a component of the Master Services Agreement (“Agreement”) between OneColo and Customer. The purpose of this SLA is to outline the service level standards by which OneColo ensures to deliver Network Services to Customer. Subject to the terms and conditions of the Agreement, OneColo will use commercially reasonable efforts to deliver Network Services in accordance with the rigorous Service Level Objectives (“SLA Objectives”) set forth below. The SLA Objectives and Service Level Credits specified below do not apply to any Customer.
