Common Contracts
4 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • July 27th, 2022
This Service Level Agreement is a policy governing the use of the Services, as defined in the NOVOSERVE Terms of Service (“TOS”). This document is designed to provide a clear understanding of the specifications and performance targets connected with the appropriate service levels, response times, service windows, and availability of the Services provided by NOVOSERVE. In the event of a conflict between the terms of this SLA and the TOS, the terms and conditions of this SLA apply, but only to the extent of such conflict.
SERVICE LEVEL AGREEMENTService Level Agreement • May 2nd, 2022
This Service Level Agreement is a policy governing the use of the Services, as defined in the NOVOSERVE Terms of Service (“TOS”). This document is designed to provide a clear understanding of the specifications and performance targets connected with the appropriate service levels, response times, service windows, and availability of the Services provided by NOVOSERVE. In the event of a conflict between the terms of this SLA and the TOS, the terms and conditions of this SLA apply, but only to the extent of such conflict.
SERVICE LEVEL AGREEMENTService Level Agreement • December 21st, 2020
NOVOSERVE and CLIENT have executed a Service Agreement (the “Agreement”). Parties acknowledge that the terms and conditions of the Agreement govern this Service Level Agreement. This document is designed to provide a clear understanding of the specifications and performance targets connected with the appropriate service levels, response times, service windows, and availability of the Services provided by NOVOSERVE.
SERVICE LEVEL AGREEMENTService Level Agreement • November 12th, 2019
NOVOSERVE and CLIENT have executed a Service Agreement (the “Agreement”). Parties acknowledge that the terms and conditions of the Agreement govern this Service Level Agreement. This document is designed to provide a clear understanding of the specifications and performance targets in connection with the applicable service levels, response times, service windows, and availability of the Services provided by NOVOSERVE.
