SERVICE LEVEL AGREEMENT FOR EX SERVICES AND HEC SERVICES/ PERJANJIAN TINGKAT LAYANAN UNTUK LAYANAN EX DAN LAYANAN HECService Level Agreement • March 7th, 2023
Contract Type FiledMarch 7th, 2023This Service Level Agreement for SAP HANA Enterprise Cloud services (“HEC Services”); and SAP S/4HANA Cloud, extended edition which was previously known as S/4HANA Cloud, single tenant edition (“EX Services”); (each, a “Cloud Service”) sets forth the applicable Service Levels for HEC Services, EX Services, and Server Provisioning to which Customer has subscribed in an Order Form with SAP./