SERVICE LEVEL AGREEMENTService Level Agreement • June 2nd, 2024
Contract Type FiledJune 2nd, 2024Issue Date Comment Author v0 27/05/2021 Created first version of the document Sebastian Luna-Valero v1 15/06/2021 Updated document with customer feedback Sebastian Luna-Valero v2 16/06/2021 Updated document with customer feedback Sebastian Luna-Valero v3 28/06/2021 Updated document with acknowledgement Małgorzata Krakowian, Sebastian Luna-Valero v4 21/12/2021 Updated SLA template, removed HTC resourcesat INFN Bari, and added Check-In section. Sebastian Luna-Valero v5 09/05/2022 Added all C-SCALE COU groups to SLA Valeria Ardizzone