Common Contracts
1 similar Support and Service Level Agreement contracts
PRODUCTION SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • July 9th, 2021
PROS Subscription Service is based on a multi-tenanted operating model that applies common, consistent management practices for all customers. This allows PROS to provide the high level of service reflected in our business agreements. This document contains PROS Production Support and Service Level Agreement (“SLA”) for its customers. Capitalized terms have the same meaning as in your PROS Master Subscription and Professional Services Agreement (the “Agreement”).
