Common Contracts

1 similar Service Level Agreement contracts

TROUBLE TICKET STOP CLOCK CONDITIONS
Service Level Agreement • May 1st, 2018

The following conditions shall be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 5.5.7 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool for each application of a SCC.

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