Common Contracts
2 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • February 1st, 2023
Materialise’s commitments to the availability of the Subscription Services are set forth below. The support and maintenance services specified therein are included in the Fees unless otherwise noted. The Subscription Services will be available to Customer 24 hours per day, 7 days per week at least 99% of the time in any calendar month, excluding downtime for scheduled maintenance, unscheduled maintenance, emergency maintenance, Updates, Upgrades, and API interruptions. Where reasonable, Materialise shall provide at least 24 hours advance notice to Customer of scheduled maintenance in excess of 30 minutes.
SERVICE LEVEL AGREEMENTService Level Agreement • December 7th, 2022
Materialise’s commitments to the availability of the Subscription Services are set forth below. The support and maintenance services specified therein are included in the Fees unless otherwise noted. The Subscription Services will be available to Customer 24 hours per day, 7 days per week at least 99% of the time in any calendar month, excluding downtime for scheduled maintenance, unscheduled maintenance, emergency maintenance, Updates, Upgrades, and API interruptions. Where reasonable, Materialise shall provide at least 24 hours advance notice to Customer of scheduled maintenance in excess of 30 minutes.
