Common Contracts
1 similar Service Level Agreement contracts
Service Level Agreement Satellite ServicesService Level Agreement • December 6th, 2018
This SLA sets out the service level objectives that FirstNet has determined with respect to the quality parameters of the services provided by FirstNet to the customer as defined in the order form and the balance of the MSA accompanying this SLA. All terms defined in the MSA shall have the same meaning where referred to in this SLA. This SLA shall apply only to customers of FirstNet who are connected to FirstNet’s network via a dedicated bandwidth satellite connection. These objectives shall not result in any additional liability to FirstNet beyond the remedies or recourse expressly set forth in SLA and the customer expressly understands and agrees that the remedies set forth in this SLA shall be the sole and exclusive recourse and /or remedy with respect to any claim in any way related to or arising from any delay, outage, degradation or non-compliance of the service.
