Common Contracts

Service Level Agreement for

November 26th, 2014

• Filed
  November 26th, 2014

Version Date Description Author 1.0 April 28, 2013 Initial Draft Service Level Agreement Jeff Barr 1.1 July 4, 2013 Incorporate input from Client programs – Heathcote (SOAR), Krabbendam (LSST), Levenson & Kissler-Patig(Gemini), van der Bliek (CTIO), Silva (NOAO) 1.2 Nov. 11, 2013 Added sections to provide 8 of 13 in complete draft form. Edited all by van der Bliek. 1.3 Jan. 20, 2014 Incorporate input on general section (A-G) from Services Review Committee 1.4 March 31, 2014 Drafts of all sections included, except Em. Medical Services. Reviewed by van der Bliek 1.5 May 20, 2014 Reformat Section numbering 2.0 July 22, 2014 Incorporate input from AURA/Client Management and from lead personnel of Service Provider