Common Contracts

4 similar Service-Level Agreement contracts

DE 812 666 053,
Service-Level Agreement • October 17th, 2024

PTV plans periodic proactive maintenance (“Planned Maintenance”) on the servers. In av- erage, the interruption for the given MyPTV Cloud Services is likely to amount to one (1) hour per week per regional cluster. Interruptions of the MyPTV Cloud Services superior to one (1) hour are usually notified seventy-two (72) hours in advance, barring emergencies which are handled immediately. The following definitions shall apply:

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Service-Level Agreement • September 24th, 2024

PTV plans periodic proactive maintenance (“Planned Maintenance”) on the servers. In av- erage, the interruption for the given MyPTV Cloud Services is likely to amount to one (1) hour per week per regional cluster. Interruptions of the MyPTV Cloud Services superior to one (1) hour are usually notified seventy-two (72) hours in advance, barring emergencies which are handled immediately. The following definitions shall apply:

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Service-Level Agreement • October 31st, 2023

PTV plans periodic proactive maintenance (“Planned Maintenance”) on the servers. In av- erage, the interruption for the given MyPTV Cloud Services is likely to amount to one (1) hour per week per regional cluster. Interruptions of the MyPTV Cloud Services superior to one (1) hour are usually notified seventy-two (72) hours in advance, barring emergencies which are handled immediately. The following definitions shall apply:

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Service-Level Agreement • August 24th, 2023

PTV plans periodic proactive maintenance (“Planned Maintenance”) on the servers. In av- erage, the interruption for the given PTV Cloud Service PTV Developer is likely to amount to one (1) hour per week per cartographic cluster. Interruptions of the PTV Cloud Service

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