Common Contracts
2 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • September 27th, 2020
Veracity Networks is committed to providing quality services to our enterprise, medium, and small business (“Commercial Service”) Customers. At Veracity Networks, we base response times and subsequent actions necessary to resolve service-impacting problems on an assessment of the reported technical issue. The more serious the business impact, the higher the assigned priority. In responding to a customer’s service problem Veracity engages its team of technical and engineering personnel to develop a solution for addressing the issue and then implementing a corrective action plan.
SERVICE LEVEL AGREEMENTService Level Agreement • July 7th, 2016
This Veracity Networks Service Level Agreement (hereinafter referred to as the "SLA" ) applies to the use of any and all communications products or services provided by Veracity Networks, LLC, (herein after referred to as “we,” “us,” “Company,” or “Veracity"), a Delaware limited liability company, with its principle offices at 170 W. Election Road, Suite 210, Draper, UT, 84020, to the person or entity identified in a valid and binding sales quotation or order (the “Customer”) and are an integral part of the agreement between Veracity and Customer. The Customer and Veracity are sometimes collectively referred to herein as the “Parties,” or individually as a “Party.”
