Common Contracts
1 similar It Services Service Level Agreement contracts
IT Services Service Level AgreementIt Services Service Level Agreement • May 12th, 2006
The Walter E. Helmke Library has web databases, domain and printer servers, and other systems which are supported by Library technical staff, the vendor, or IU support. The Library staff has in-house documentation explaining the support processes for these various systems. This service level agreement (SLA) describes the computer services IT Services provides to support the Library’s staff and systems using the IPFW local area network, for the
