Common Contracts
1 similar Service Level Agreement contracts
Service Level Agreements Subcategory 1.5 – Toll Free CallingService Level Agreement • February 11th, 2014
Only the following conditions will be allowed to stop the trouble ticket Outage Duration for CALNET 3 Contractor trouble tickets. The Contractor shall document the trouble ticket Outage Duration using the Stop Clock Condition (SCC) listed in Table 1.5.4.6 and include start and stop time stamps in the Contractor’s Trouble Ticket Reporting Tool for each application of an SCC.
