Common Contracts
1 similar Help Desk Service Level Agreement contracts
INFORMATION TECHNOLOGY POLICY COMMITTEE SERVICE LEVEL AGREEMENT FOR THE HELP DESKHelp Desk Service Level Agreement • March 10th, 2005
The Information Technology Policy Committee (ITPC) approved a Help Desk Service Level Agreement (SLA) on April 2, 1998. This agreement has subsequently been updated regularly by IT Services and describes the services provided by IT Services' Help Desk and the responsibilities of IPFW faculty, staff and students in working with the Help Desk.
