Saddleback Service Level Agreement – PRI, DIA and Ethernet TransportAugust 31st, 2020
FiledAugust 31st, 2020Scope. Saddleback Communications shall endeavor to meet the performance standards and services levels set forth in this SLA with respect to the Services provided to Customer. In the event Saddleback Communications fails to meet the service levels set forth herein, Customer’s sole and exclusive remedies shall be the Credit Allowances as provided in this Service Level Agreement.