Common Contracts
1 similar Service Level Agreement contracts
ScopeService Level Agreement • April 19th, 2024
This service level agreement (SLA) is a policy governing the level of support offered to all customers with a contractual subscription to a Thrive Learning product. The commitments within this SLA are made for Nominated Key Contacts within your organisation. Service levels apply where issues have been communicated to the Support Team by one of the methods outlined within this document. The THRIVE SLA will take effect from the commencement date set out in the Customer Agreement and in accordance with THRIVE terms of use.
